turning red ink into black ink
CISCO, Inc.
Accounts Receivable
Management Since 1968
Services and Rates
2
CISCO, Inc. www
.ciscocollect.com 800.231.3686
CISCO, INC.
PAGE 3
SERVICES PAGE 5
TECHNOLOGY PAGE 12
TRAINING PAGE 13
ACCOUNT PLACEMENT FORM PAGE 14
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CISCO, Inc. www
.ciscocollect.com 800.231.3686
Certified Members of:
Cer
tified by CLLA
Inter
national
Association of
Commercial
Collectors, Inc.
ACA
INTERNATIONAL
The Association of
Credit and
Collection
Professionals
CISCO, Inc. has been in the Accounts Receivable Management business since 1968. We
are a full service national and international company, representing most industries, from
Fortune 500 companies to small business owners. Cisco’s services include outsourcing
current receivables, collection letter programs, third party collections, foreign collections, and
attorney forwarding services.
We are one of a few select commercial collection agencies certified by the Commercial Law
League of America’
s Agency Association (CLLA). W
e are also members of the International
Association of Commercial Collectors (IACC) and the ACA International. CISCO is bonded
and has set up a separate Client Trust Account for our clients’ protection.
Since 1968, our staff has been dedicated to providing the highest standard of integrity and
pr
ofessionalism that to
day’
s cr
edit executives expect. CISCO is simply an extension of your
credit department — offering you our experienced staff to assist your company with an
accounts receivable solution to fit your own individual needs. Most of our services are based
on a contingency fee arrangement, therefore if our attempts to collect are not successful, you
will not be char
ged! W
e hope you will give CISCO the oppor
tunity to assist you.
CISCO, Inc.
CISCO, Inc. www
.ciscocollect.com 800.231.3686
4
COMPANY HIGHLIGHTS
• In Operation Since 1968
•
Representing Fortune 500 Companies to Small Business Owners
• Providing Full Accounts Receivable Services
• Fully Bonded
• Contingency Fees (No Collection - No Charge)
•
One of the Lowest “Account Ratio” Per Collector in Our Industry
• Corporate Offices Located in Houston, Texas
• Separate Client Trust Account
• Web Technology (Review and Communicate on All Accounts Assigned)
• Executive Management with an Average of 25 Years Experience
• Employee Tenure — Top 5% Within Our Industry
• Certified Member of the Commercial Law League of America’s Agency
Association (CLLA)
• Member of the International Association of Commercial Collectors (IACC)
• Member of the ACA International
• Fully Trained Staff in CISCO’s “C.C.T.” and “QCARE” Programs
MISSION STATEMENT
Customer
Realizing that our customer is our most valued asset.
Integrity
Giving our customer the highest standards of ethical and professional service.
Service
Giving mor
e than what is expected. Always r
eady to lear
n and act upon new ways to ser
vice
each customer
’
s needs.
Collections
To maximize the greatest possible recovery on every account assigned for collection. To “Turn
Red Ink Into Black Ink.”
Opportunity
To take the opportunity to do the best job possible to ensure customer loyalty.
C
I
S
C
O
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CISCO, Inc. www
.ciscocollect.com 800.231.3686
• Pre-Collection Letter Service
• 10-Day Free Demand Service
• Immediate Collection Service
• + Plus Service (Face to Face Contact)
• Attorney Forwarding Service (National/International Network)
• Foreign Service
• Outsourcing (Receivable Outsource Service — R.O.S.)
• Client Web Access (Audit and Communicate on Accounts Assigned)
• Customized Performance Reports
• Comprehensive Status Reports
•
Credit Reporting
SERVICES
6
CISCO, Inc. www
.ciscocollect.com 800.231.3686
PRE-COLLECTION LETTER SERVICE
This ser
vice is an effective and inexpensive alternative for collecting your accounts that are
not delinquent enough for our Immediate Collection Service.
CISCO will send a series of collection letters to your delinquent customer. These letters will
be sent over a time inter
val of your choice. Our letter series begin with a mild approach and
become incr
easingly stronger. (We have several letter series samples to choose from.)
Following the “Final Demand” letter in each series, a report will be sent to you
listing all accounts paid or canceled. Any account not reported paid or canceled by you
during our letter series, can either be transferred into our Immediate Collection Service or
closed. You can cancel any letter series at any time by simply notifying us. Your customers are
instructed to make all payments directly to your company.
Best of all, there is no membership fee, no pre-payments, and no coupons needed! Just simply
pay per account as service is needed!
Cost:
$9.00 per account
(Volume Discounts Available)
10-DAY FREE DEMAND
This service is an effective, final, personalized demand letter sent to your customer on our
letterhead.
Cost:
No Char
ge
Any and all uncollected balances at the expiration of the 10-day grace period will automati-
cally be transferred to our Immediate Collection Service unless notified otherwise by you. All
monies received and reported during the grace period will be FREE of any charge.
CISCO, Inc. www
.ciscocollect.com 800.231.3686
7
IMMEDIATE COLLECTION SERVICE
Upon receipt of your account, we will assign your account to one of our Account Adjustors to
immediately contact your customer to attempt to collect the balance and any additional inter
-
est or service charges, where applicable.
An investigation of your customers financial condition will promptly be determined and
reported in writing. If attempts to collect are unsuccessful, we may recommend our Attorney
Forwarding Service.
Cost:
$0 - $200: 50%
$201 - $400: $100 max. fee
$401 - $2,000: 25%
$2,000+: 20%
These rates are contingent upon collection.
No Collection...No Charge.
+ PLUS SERVICE
CISCO has proven its effectiveness in handling large claims at substantial savings.
CISCO guarantees a face-to-face contact within five business days anywhere in the United
States. Our experienced adjustors meet personally with your customer to demand payment.
Thorough investigations are made as to the customer’s attainable assets. Public records are
investigated to see what, if any, suits or judgments have been filed against your
customer. Our findings are reported to you immediately, along with our recommendations.
(The minimum account balance accepted under this service is $10,000.00)
Cost:
Up to $10,000: 12%
$10,001 - $25,000: 10%
$25,001+: 8%
These rates are contingent upon collection.
No Collection...No Charge.
W
e r
equir
e a $395 advance, non-r
efundable ser
vice fee in addition to the above rates. Should
it be necessar
y to for
war
d your account to an attorney, our Attorney Forwarding Service rates
would apply. Should the attorney collect your account, your $395 advance will be refunded.
8
CISCO, Inc. www
.ciscocollect.com 800.231.3686
ATTORNEY FORWARDING SERVICE
CISCO has a network of bonded attorneys located throughout the United Sates, as well as
internationally. If necessary, CISCO will forward your account to a select attorney, located in
your customer’s area. The attorney will make a final demand for payment. If a lawsuit is rec-
ommended, a detailed letter will be sent to you immediately outlining all required costs.
Only with prior approval by YOU, will the attorney be authorized to begin any legal
proceedings, incur any expense charged to you, or compromise any debt.
Cost:
$0 - $200: 50%
$201 - $400: $100 max. fee
$401 - $2,000: 25%
$2,001+: 20%
These rates are contingent upon collection.
No Collection...No Charge.
If a suit is authorized, it will be necessary for you to advance court costs and possibly a suit fee
(these are separate charges from the above rates). Court costs include court clerk’s fees for
recording the suit, service of process, entering judgment and issuing execution. The amount
varies according to the jurisdiction. Expended costs are made a part of all judgments obtained
and are chargeable to the defendant. The suit fee is an additional charge by the attorney for
filing the suit, obtaining judgment, and attempting to collect.
FOREIGN SERVICE
CISCO has adjustors schooled in collecting foreign accounts. We have attorney representa-
tives located in vir
tually all fr
ee market nations, fluent in for
eign languages and licensed in
those countries where your customers are located.
Cost:
Air-n-Cable: 15%
Personal Collection: 30%
These rates are contingent upon collection.
No Collection...No Char
ge.
CISCO, Inc. www
.ciscocollect.com 800.231.3686
9
OUTSOURCING (Receivable Outsource Service — R.O.S.)
Receivable Outsour
ce Service (R.O.S.) operates as a separate division of CISCO.
There are many benefits in using Receivable Outsource Service. When we service your
accounts, we can either initiate contact with your customer in your name or R.O.S. Working
in your name or R.O.S., we initiate pr
ofessional and sensitive follow-up communications with
your customers, by telephone and mail to address payment issues. You define the tone that will
satisfy your needs.
We provide the staff and support necessary to meet your objectives. We integrate our experi-
ence and staff to allow flexibility in meeting your specific needs, whether it is a one-time or
on-going project.
Studies show that outsourcing can help give today’s corporations the strategic tool in achiev-
ing the competitive advantage. R.O.S. is committed to establishing that partnership with
companies wanting to create real value and savings.
Some of the reasons to use Receivable Outsource Service:
• Acquisitions and Mergers
• Downsizing
• Centralization and Restructuring
• Losing Contact with Customers
• Reducing DSO
• Increasing Cash Flow
• LBO’s
• Inexperienced Staff
• Hiring Freeze
• Focusing on Quality
• Customer Service
• Annual Credit File Updates
•
System Conversions
• Identifying Customer Disputes
• Seasonal Fluctuation of Sales
Cost:
Contact our Client Services Department at 800-231-3686 or [email protected] for
a quote.
CISCO, Inc. www
.ciscocollect.com 800.231.3686
10
CLIENT WEB ACCESS
Keeping our clients informed on each account’s status and communicating this is top priority.
Our secur
e portal site has functional tools for every level of management to utilize.
New Account Assignment
• Assign accounts online, individual or multiple accounts in a secure upload process.
Account Inquir
y
• View collection activity on each account assigned and the current status.
• View payments posted and the current balance.
Account Updates
• Edit account information.
• Report payments made directly to you by the customer.
Message Center
• Send messages to and receive from CISCO’s staff.
Performance Reports
• View and download a variety of reports into a text or Excel format.
• Review specific status categories.
• Analyze monthly and yearly overall gross and net performance.
• View a complete alpha listing of open, closed, or all accounts assigned.
All you need to take advantage of this powerful tool is internet access. Users can be set up
with different security permissions per your request. There are many benefits to CISCO’s
Client Web Access. To get started, please contact our Client Services Department to set up
your Client ID and Password.
Cost:
No Charge
11
CISCO, Inc. www
.ciscocollect.com 800.231.3686
Client Inventor
y
The Client Inventory report is an alpha listing of
open, closed, or all accounts assigned for collection.
Also, this report can be programmed to include various
fields of data to meet your individual requirements.
Performance and Statistics
Our Performance and Statistics report gives your
company a “snapshot” of CISCO’s overall perform-
ance by status category. This report provides an
update on the specific status code descriptions, as
well as a recovery percentage on the age of the
receivables assigned. Also, this report measures
CISCO’s recovery percentages on various account
balances.
History Analysis
CISCO’s History Analysis report details the recovery
performance on the number and dollar amount of all
accounts assigned each month. In addition, it sum-
marizes our performance on the current and previous
two years of assignments.
(All Per
formance Reports are available in hard or
soft copy
.)
COMPREHENSIVE STATUS REPORTS
Our staf
f understands how impor
tant it is to keep our clients infor
med on all accounts
assigned. All accounts assigned will receive an individual comprehensive status report,
detailing the status of each account as well as our recommendations. Our status reports are
sent each month by U.S. or electronic mail.
CREDIT REPOR
TING
CISCO has the ability to r
epor
t accounts assigned to the Cr
edit Bur
eau(s). This can be an
ef
fective tool in collecting your delinquent accounts.
PERFORMANCE REPOR
TS
CISCO, Inc. www
.ciscocollect.com 800.231.3686
12
COLLECTOR SOFTWARE SYSTEM
CISCO has a collection software system, flexible to meet our
client’s needs. Our collector software system provides our
collection staff and management with the necessary tools to
operate efficiently and effectively.
ELECTRONIC ACCOUNT SUBMISSION
CISCO’s software is prepared to receive and process collec-
tion accounts submitted electronically. Our IT department
can assist you with this transfer in a secure format of your
choice.
CLIENT WEB ACCESS
CISCO offers all of its clients the ability to access our collector software system through our
secure web portal. This service allows our clients to review all account activity, including
collector notes, correspondence, payments posted, current balance, as well as edit account
information and request a variety of reports detailing CISCO’s performance
SKIP-TRACING
CISCO has several national skip-tracing data sour
ces our staff can access to locate your
skipped customers.
P
A
Y MY ACCOUNT
CISCO has the latest technology in payment ser
vices that allows us to accept payments
24 hours-a-day, 7 days-a-week. Our “Pay My Account” web portal allows your customers to
pay by VISA or MasterCard or Electronic Funds Transfer (EFT) from their checking and
savings accounts. For your customers’ convenience, they may also pay by telephone using our
toll free services.
TECHNOLOGY
13
CISCO, Inc. www
.ciscocollect.com 800.231.3686
CISCO CERTIFIED TRAINING (C.C.T.)
CISCO’s C.C.T. Program includes:
• Extensive Training in Collection Techniques
• Training in FDCPA and Other State and Federal
Regulations
• How to Investigate Debtor Assets
• Skip Tracing
• Dispute Resolution and Negotiation
• Time Management and File Management
• Specific Industry Knowledge
QUALITY COLLECTOR AUDIT REVIEW EVALUATION (QCARE)
CISCO’s QCARE Program:
• Enhances CISCO’s Mission of being the best in the collection industry and
developing “cream of the cr
op” adjustors.
• Teaches good adjustors to become “recovery specialists.”
• Enables our goal in quality to be achieved by our entire staff.
• Enables CISCO to make corrective actions when necessary.
•
Recognizes and r
ewards individuals and team accomplishments.
• All files must meet a high level of quality to be considered for the “QCARE Award.”
TRAINING
Creditor:
Address:
City, State, Zip:
Contact:
Phone #:
Fax #:
E-mail Addr
ess:
We agree to submit to CISCO, Inc. the following account listed below at your published rates.
Desired Service:
(Please check desired service)
❑ Pre-Collection Letter Service ❑ Immediate Collection Service ❑ 10-Day Free Demand Collection Service
❑ Attor
ney Forwarding Service
❑ Other
Debtor Name:
Amount Due:
Client Reference #:
Address:
City, State, Zip:
Contact:
Phone:
Fax:
E-Mail Address:
Date of Delinquency:
Debtor’s Bank:
Bank Account #:
First Sale Date:
Last Sale Date:
Is the debtor:
(Please Check)
❑ Incorporated ❑ Sole Proprietorship ❑ Partnership
We are also faxing or mailing the following to CISCO, Inc.:
(Please check)
❑ Statement ❑ Invoices ❑ Credit Report ❑ Correspondence
❑ NSF Check ❑ Credit Application ❑ Original Application
❑ Collection Notes
❑ We have NO other information besides what we are faxing or mailing
to CISCO, Inc.
❑ We will mail or fax any information to you upon request.
Signature/Title/Date
You may mail or fax this form to: CISCO, Inc., 1702 Townhurst, Houston, TX 77043 or 713.461.2432.
CISCO will forward an acknowledgement to the contact listed above verifying receipt of this account.
Thank you for the opportunity to assist you!
Additional Comments:
ACCOUNT PLACEMENT FORM
14
CISCO, Inc. www.ciscocollect 800.231.3686
turning red ink into black ink
CISCO, Inc.
Accounts Receivable
Management Since 1968
1702 T
ownhurst
Houston, TX 77043
Phone: 713.461.9407
Fax: 713.461.2432
Toll Free: 800.231.3686
www.ciscocollect.com
