Return & Refund Policy

RETURNS POLICY

EZRails is owned and operated by DSP SA(Pty) Ltd. All transactions, sales queries, and

returns are done through DSPSA (Pty) Ltd.

Read the following terms before deploying a service with us.

We offer a 7-day FREE returns policy – no quibble:

If you are not happy with your purchase within the first 7 days of receipt, we will collect the

• Product/s need to be returned in their original packaging, unopened and in a

saleable condition.

Products are packaged at the factory of manufacture. If the product packaging is removed,

torn open or damaged in any way the product cannot be repackaged and therefore never sold.

The item must be returned in the pristine condition that it was supplied in so that we can re-

sell the item.

• Securely packaged and protected with additional external packaging for transit.

Additional external packaging is mandatory.

You are responsible for packing the product safely & securely to ensure against damage in

The reason for this is two-fold: On collection the courier will place their sticky return label

onto the product packaging, immediately making the item un-saleable. Neither a future

customer nor supplier will accept an item in this condition and therefore we, unfortunately,

cannot either.

Your additional packaging is to also safeguard the product against potential damage on its

return journey so that it arrives back in our warehouse in the same condition you have

received it.

Prior to a refund or replacement, goods will be inspected to ensure that they are received back

in the original packaging. EZRails Online reserves the right to decline any refund or

replacement of goods, if the products are not returned in the original packaging, securely

Once the items are in your possession several things can happen that are outside of our

control. Therefore, damages or short supplied item/s reported after the 7-day period from

receipt of delivery will be exempt from our 7-day free returns policy.

EZRails Online reserves the right to decline any claims that arise after the 7-day period. A

replacement will be at the full discretion of EZRails Online.

Returns and Refunds outside of the 7-day window period:

We are not obligated to accept returns after a 7-day period from the date of purchase. Once

the 30-day window period expires, EZRails Online has the right of refusal and can deny your

refund altogether. Any agreed-upon handling fees, restocking fees and transport fees are then

at our full discretion.

conformance to building regulations as gazetted and governed by South African law or

product failure due to incorrect application or installation.

EZRails Online will not be held responsible for the loss of income, cost of installation, or any

other similar instance where costs are incurred due to the malfunction, incorrect supply, or

delayed supply of any product.

How to return something:

A return can be requested via any of the following methods:

Our main email address for returns: [email protected]

the exact address we delivered the original order to, you may have to drop goods off at a

convenient pick-up point that operates outside of standard office hours. In this event, prior

arrangement needs to be made between you and a EZRails Online representative.

• Proof of purchase to be presented should we request it.

PRODUCT WARRANTIES

The EZRails Online warranty is applicable to all products that can be purchased

on www.ezrails.co.za and all the affiliate sites that are owned and powered by EZRails. The

warranty is valid for a 6-month period from the date of purchase. Proof of purchase must be

supplied by the original purchaser. The warranty entitles the bearer to a replacement of the

period has expired.

Replacement warranty: EZRails Online reserves the right to repair or replace a product

with a similar product at the same or higher price, where the original product is no longer

available. If the product is returned within the first six months from date of purchase, the

product must be returned in the original packaging.

Repairs: EZRails Online will always refer to the original equipment manufacturer, supplier,

or service agent for an assessment within the warranty period. Should the original equipment

manufacturer or designated service agent conclude that a product has been used outside of its

intended use or environment, and a Warranty repair or replacement has been denied, EZRails

Online will act on its own discretion and will therefore not be obligated to repair or replace

the product. EZRails Online is not obligated to provide a loan item for the duration of the

assessment or repair.

Transport cost in relation to a faulty product still within Warranty: In this event,

• Custom Made ordered Materials & items with instructions form client. This includes,

but not limited to:

If you are unsure, please inquire before making a purchase.

REFUNDS

Refunds are processed subject to a final inspection once goods are received back in our

warehouse.

How soon will you get your refund?

We have a 7-12 business day turn-around time for the processing of your refund.

transaction: Credit Card to Credit Card, EFT to EFT unless communicated and an alternative

is agreed on by both parties.

We reserve the right to decline a refund if the purchase is older than 7 days, excluding a

warranty claim.