DVS RETURNS POLICY TERMS AND CONDITIONS

PLEASE READ CAREFULLY

Warranty

The standard warranty of the products sold by DVS LTD is

as follows unless otherwise specified in writing:

As Per Manufacturer’s Warranty

In House Repairs 3 Month Warranty

The warranty covers failure of equipment due to design /

manufacturing faults and does not cover any defect arising

from mishandling, incorrect installation or any improper use

of the product. Any damage, modifying of cables or opening

of sealed units will invalidate any warranty.

28 Day No Quibble Returns

DVS Operates a 28 day no quibble guarantee, which is the

return of goods from date of invoice. We will issue a full

credit, as long as the goods are as sold new condition with

all leads, connectors, manuals and accessories. If the

goods are not in perfect condition credit will not be given.

Carriage will not be credited on 28 day no quibble returns.

Obtaining a Returns Number

Prior to obtaining a returns number you must first contact the

Technical Department on 02920 455512 to discuss the fault

and confirm the product is to be returned for further testing.

Subject to this the Returns Department will then issue you

with a returns number and will ask you to provide the

following information:

Part number of the product(s) to be returned;

Quantity;

Serial number;

Invoice number relating to the return

Our Returns Department will then send you a returns form

for you to complete in full and to be returned with the

product(s). Please ensure that all details are completed to

allow for prompt processing of your return.

Returns Numbers are only valid for 14 days. Returns

Numbers older than 14 days will need to be revalidated by

contacting the Returns Department.

Returning the product

After obtaining your Returns Number and on completion of

your returns form you must arrange the return of the

product(s) to the following address:

DVS LTD

Unit 3, Neptune Point,

Vanguard Way,

Cardiff.

CF24 5PG

United Kingdom

Please email all returns requests to re[email protected]o.uk

All returned items must be packed carefully to avoid

damage during transit and supplied with all original leads,

connectors, manuals and accessories. If possible please

use the original packaging. Any items received damaged

in transit or in an unsatisfactory condition will not be

covered under warranty.

Please note that DVS Ltd will not be liable for any loss

or damage incurred during transit.

All products returned must be accompanied by the returns

form and a valid Returns Number. The returns form must

be securely

ﬃ

xed

to the top of the box the goods are

being returned in.

Any goods received without a returns form attached will not

be processed.

Processing the returned item

The Returns Number does not guarantee that you will

receive warranty service repair, replacement, or that credit

will be approved.

After the faulty equipment has been tested, we will at our

discretion, repair or replace with the same, or a product

with equivalent specifications, or fully/part refund the value

of the product.

If the product is outside the warranty period or is returned

damaged, a repair or replacement can be supplied for an

agreed charge.

If the product is returned in an unsatisfactory condition it

may be subject to a handling charge of 20% and/or be

deemed to invalidate the terms of the warranty.

Any item returned to us and found to have no defect will be

subject to an inspection and handling charge of £25 and will

be returned to the customer. Delivery costs to be borne by

the customer.

Special order and customised products are deemed non-

returnable. At our discretion, in exceptional circumstances,

we may allow a return of such items subject to a

restocking charge of 20%.

Advanced Replacement

An advanced replacement can also be requested up to 3

Months after the date of invoice. We will not accept

advance replacement requests after 3 months; the unit will

then be handled as a warranty repair. To request an

advance replacement you will have to place an order for

the replacement product and follow the procedure

explained previously to return the faulty item. You will be

invoiced for the advanced replacement.

After the returned product has been tested and if the fault

is agreed a credit note will be raised, no fault found

products will be returned to the customer and not credited

DVS LTD aims to provide a prompt and

ﬃ

cient

service with excellent customer support and it is our intention to process all returns within seven

days.