Endura 90 Day Satisfaction Guarantee for MT500, MTR, Pro SL and D2Z products
Consumer Terms and Conditions
Guarantee
No quibble exchange or refund within 90 days of purchase if you are not completely satisfied
with any MT500, MTR, D2Z or Pro SL product.
Items bought from an Endura Dealer
If you purchased your item from an Endura dealer you should return the product to the Endura
dealer it was purchased from within 90 days, with a receipt or order confirmation email, for a
full refund or exchange.
Terms and conditions
Endura products bought from a dealer and covered by the Satisfaction Guarantee must be
returned to the dealer where the original purchase was made. An Endura returns number must
be requested within 90 days of purchase of the product. Claims under the Satisfaction
Guarantee are limited to one per customer, per calendar year. Satisfaction should be
determined through normal use of the product and care instructions must have been followed.
Products should be returned in a clean and dry condition. A credit will be issued following
satisfactory receipt of the product, completed form and proof of purchase.
When you take the item back to the dealer you will be asked to fill in a returns form. No claims
will be accepted without a fully completed returns form containing the following information:
Claimant Name
Claimant Address
Proof of Purchase
Short explanation of dissatisfaction
Claimant signature
Dealer
Employee signature Packaging and tags do not need to be returned to Endura with the
product. Product must be clean and dry for return to be accepted.
Endura reserve the right to amend or cancel this policy at any time, and to reject any claims
submitted under the policy.
If for any reason the request is refused we will provide you with an explanation for that
decision and will return your item to you should you wish for it to be returned.
Items bought from Endurasport.com
Please fill in the returns form on the back of the despatch note, indicating why you are
unsatisfied in the returns table. We may contact you for further information using the email
provided during checkout.
For further information visit our Delivery & Returns page
Terms and conditions
All products in the MT500, MTR, D2Z or Pro SL range are covered by our 90 Day Satisfaction
Guarantee. With this guarantee you may return new or used products which you wish to
exchange or return within ninety (90) days from the date on which the goods were shipped to
you. Satisfaction should be determined through normal use of the product and care
instructions must have been followed. Products should be returned in a clean and dry
condition. Claims under the Satisfaction Guarantee are limited to one per customer, per
calendar year.
Packaging and tags do not need to be returned to Endura with the product. Product must be
clean and dry for return to be accepted.
Endura reserve the right to amend or cancel this policy at any time, and to reject any claims
submitted under the policy.
For full website terms and conditions click here.
