PreClear Mobile Application User Guide

Version 130206

PreClear Mobile

Application

User Guide

ABOUT THE DRIVEWYZE™ PRECLEAR SERVICE

The Drivewyze PreClear service is an application that runs on all popular smartphones. This

application provides commercial vehicle drivers access to the Drivewyze service network. The

new Drivewyze service network uses the GPS technology built into smartphones to operate a

highway transportation service network in participating states and provinces in the US and

Canada. The Drivewyze mobile application alerts drivers as they approach weigh stations and

inspection sites.

For commercial vehicle drivers whose vehicles are enrolled in the Drivewyze PreClear program,

their vehicle safety history provides opportunities to save time and fuel by getting bypass

instructions, thereby minimizing unplanned stops at weigh stations and inspection sites.

Drivewyze operates hands-free to ensure road safety. The driver does not touch the device’s

screen or press any buttons while operating the vehicle. Drivewyze meets FMCSA regulation, 49

CFR, Part 392.82 approving hands-free cell phone use.

IMPORTANT SAFETY INFORMATION

WARNING

• Driving while distracted is an offence in many jurisdictions.

• Focusing on the device for more than a second or two can distract you while

driving, resulting in serious injury or death to you and others.

• Place your mobile device in a frame or cradle that you can mount on the

dashboard in such a way you can see the screen and hear audible alerts,

allowing you to keep your eyes on the road at all times.

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Table of Contents

ABOUT THE DRIVEWYZE™ PRECLEAR SERVICE ........................................................................ 1

IMPORTANT SAFETY INFORMATION ...................................................................................... 1

USING THE DRIVEWYZE PRECLEAR MOBILE APPLICATION ...................................................... 3

Getting Started ........................................................................................................... 3

Monitoring For Service Sites In The Drivewyze Network ............................................. 5

Stopping The Application ............................................................................................ 7

DRIVEWYZE ON THE ROAD .................................................................................................... 7

Bypass Granted .......................................................................................................... 7

Bypass Not Granted .................................................................................................... 8

Using Drivewyze With Other Transponders ............................................................... 10

Error Has Occurred ................................................................................................... 11

OTHER APPLICATION FEATURES ........................................................................................... 12

Preview .................................................................................................................... 12

Help ......................................................................................................................... 12

Recall ....................................................................................................................... 13

HOW THE DRIVEWYZE SERVICE WORKS ............................................................................... 14

Geo-Fence Technology ............................................................................................. 15

INSTALLATION ..................................................................................................................... 16

Preparing the Mobile Device .................................................................................... 16

Device Specific Settings ............................................................................................ 17

iPhone ......................................................................................................................... 17

PRIVACY AND SECURITY ...................................................................................................... 17

FREQUENTLY ASKED QUESTIONS ......................................................................................... 18

ERROR MESSAGES ............................................................................................................... 21

GETTING HELP ..................................................................................................................... 21

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USING THE DRIVEWYZE PRECLEAR MOBILE APPLICATION

If you have not yet downloaded and installed the Drivewyze PreClear mobile application on

your smartphone or device, see the Installation section.

 The application was designed to take advantage of the features on different devices.

Regardless of slight differences of the screens presented in this guide, as compared

with your device, the application works the same on all devices.

Getting Started

Step 1

To launch the application, tap the Drivewyze PreClear icon on your

smartphone’s Home or All Apps screen.

The first screen you will see shows the Drivewyze wordmark (on all

platforms) and the application version (on Android only). The

application will then automatically check for updates. If an update is

available, the application will ask you to update the application.

Otherwise it will proceed to the next screen.

Step 2

Next you will be presented with a Warning Screen.

 Please read this important message on the screen before

proceeding.

To proceed, select I Agree.

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iPhone/iPad Version:

Android Version:

Step 3

Now you will see the Sign-In Screen. Note: the first time you reach

the Sign-In Screen on an Android device, a Welcome Pop-Up will

take focus, mention some of the benefits of the app, and will

provide instructions on how to sign up for the PreClear service. This

pop-up can be dismissed by tapping the OK button. Please note this

pop-up will not be displayed on iPhones and iPads.

You will now be presented with a few options to choose from:

• To display help and support information, tap the Help icon .

• To experience portions of the service at no cost, tap Preview (on

an iPhone or iPad) or Preview Mode (on an Android device). The

application will work the same way as if you had signed up for

the service, except that bypass privileges will not be granted.

Selecting this option will take you to Step 7.

• To sign-in into the app, tap Sign In (if you already have an

account).

• To be instructed on how to create a new password, tap Forgot

Password?. This option is offered as an on-screen link on

iPhones and iPads, and as a menu option on Android devices.

• To view and optionally dial our toll-free number to speak with a

Drivewyze PreClear representative, tap Contact Support (on an

iPhone or iPad), or select the Contact Us menu option (on an

Android device).

• Android devices only: To see our coverage map, tap the

Locations icon .

• Android devices only: To be brought to our website where you

can apply for a Drivewyze PreClear account, tap New Account.

iPhone/iPad users will need to use the Contact Support option.

If you have a Drivewyze account, enter your email address and

password, and select Sign In.

 Once you have signed-in, your device will be “registered”

with the Drivewyze service. This is a one-time step. After

this, you will not be presented with the Sign-In Screen

again unless you replace the device, re-install the mobile

app, or the device has been reset.

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Monitoring For Service Sites In The Drivewyze Network

Step 4

This is the Start Screen.

To connect to the Drivewyze service network, tap the large Start

button.

 To return to this screen after you have started, you will

use the Stop button. See the following section “Stopping

the Application.”

 If you’re using an Android device, and in Preview Mode,

this screen will also display a New Account button you can

use to apply for a Drivewyze PreClear account.

Step 5

Now you must select the vehicle you are about to use.

 Selecting a vehicle other than the one you are driving is

illegal. Only vehicles that have been validated by

Drivewyze will appear in this list.

If your vehicle does not appear in this list, use Search to enter the

vehicle’s unit by name or license plate number. Contact us if your

vehicle cannot be found.

 The list will display the names of up to five of the vehicles

most recently used with the service.

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Step 6

If the selected vehicle does not have an approved photo and your

device has a built-in camera, you will be prompted to submit one to

the Drivewyze service. This will launch your device’s camera

application.

Take a photo of your tractor appearing as you see in the sample.

After taking the photo and selecting to use it, you will return to this

screen. Your photo will replace the sample. You can retake the

photo or submit it to proceed.

 Photo will be displayed to law enforcement as you

approach an inspection site. You can only use the service

temporarily without an approved photo.

Step 7

Congratulations!

You are now connected to the Drivewyze service network, and ready

to begin driving.

 Be sure to install your mobile device in a frame or cradle

that you can mount on the dashboard in such a way that it

will not cause any distractions to your driving, and still

allow you to see the device screen and hear audible alerts.

 From this point one you only need to glance at the device

for a second or two at any time.

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Stopping The Application

To disconnect from the Drivewyze network, select the Stop icon

found in the upper left. BlackBerry users press the Menu key and

then select Stop.

This returns you to the Start Screen.

From the Start Screen, you can close the application or start the

service again selecting the Start button.

DRIVEWYZE ON THE ROAD

As you are driving down the road and approach a weigh station or inspection site, the

application will detect your vehicle is approaching a Drivewyze service site. The following pages

in this section cover all the different messages that the device will display on the screen and

audible alerts, depending on whether or not you are granted bypass.

Bypass Granted

Approaching the Drivewyze service site

When your device detects that your vehicle is within two miles of a

Drivewyze service site, it does the following:

• Screen will display “INSPECTION SITE 2 MILES”.

• Center blue indicator light will be illuminated.

• You will hear an audio alert.

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Maneuver Instruction

If law enforcement grants you bypass privilege, approximately one

mile from the Drivewyze service site your device will respond with

the following:

• Screen will display “BYPASS”.

• Right green indicator light will be illuminated.

• You will hear an audio alert.

Driving past the Drivewyze service site

Once you have driven past the Drivewyze service site, your device

will display the following for 30 seconds and then return to the

“Ready for the next Drivewyze service site” screen:

• Screen will display “Thanks for using Drivewyze”.

• All indicator lights will be off.

• You will hear an audio alert.

Bypass Not Granted

Approaching the Drivewyze service site

When your device detects that your vehicle is within two miles of a

Drivewyze service site, it does the following:

• Screen will display “INSPECTION SITE 2 MILES”.

• Center blue indicator light will be illuminated.

• You will hear an audio alert.

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Maneuver Instruction

If law enforcement decides to have you pull in, or if the service site it

closed, approximately one mile from the Drivewyze service site your

device will display the following:

• Screen will display “FOLLOW ROAD SIGNS”.

• Left red indicator light will be illuminated.

• You will hear an audio alert.

 Pull-in instruction is issued at random intervals, even if

your vehicle has a good safety record. This is the same

security feature used by other bypass programs.

This instruction directs you to follow the normal traffic laws as

anyone would without a bypass service.

Driving past the Drivewyze service site

Once you have driven past the Drivewyze service site, your device

will display the following for 30 seconds and then return to the

“Ready for the next Drivewyze service site” screen:

• Screen will display “Exiting Drivewyze Service Site”.

• All indicator lights will be off.

• You will hear an audio alert.

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Using Drivewyze With Other Transponders

 The account holder must inform Drivewyze what bypass transponders are in use for

each vehicle. It is the responsibility of the account holder to keep Drivewyze up to

date with any changes to their transponder service.

Approaching the Drivewyze service site

If your vehicle also has a transponder-based service, there is a

possibility that the Drivewyze application and the transponder could

give you conflicting instructions.

To avoid driver distraction and ensure safety, Drivewyze will yield to

your other bypass services in operation at that site. When your

device detects its within two miles of a Drivewyze service site, it

respond with the following:

• Screen will display “FOLLOW TRANSPONDER”.

• All indicator lights will be off.

• You will hear no audio alert.

Driving past the Drivewyze service site

Once you have driven past the Drivewyze service site, your device

will display the following for 30 seconds and then return to the

“Ready for the next Drivewyze service site” screen:

• Screen will display “Exiting Drivewyze Service Site”.

• All indicator lights will be off.

• You will hear an audio alert.

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Error Has Occurred

Approaching the Drivewyze service site

When your device detects that your vehicle is within two miles of a

Drivewyze service site, it does the following:

• Screen will display “INSPECTION SITE 2 MILES”.

• Center blue indicator light will be illuminated.

• You will hear an audio alert.

Maneuver Instruction

If the device detects an error for any reason, approximately one mile

from the Drivewyze service site your device will display the

following:

• Screen will display “FOLLOW ROAD SIGNS”.

• Left red indicator light will be illuminated.

• You will hear an audio alert.

Driving past the Drivewyze service site

Once you have driven past the Drivewyze service site, your device

will display an error message for 30 seconds then return to the

“Ready for the next Drivewyze service site” screen:

• Screen will display a brief message about the error (for a list of

the error messages, refer to the Error Messages section.)

• All indicator lights will be off.

• You will hear an audio alert.

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OTHER APPLICATION FEATURES

Preview

The Preview feature allows you to try out the different features of

the service before you actually subscribe to the service, as described

in the Drivewyze On The Road section above.

Without a valid service account you will only be given the scenario

described in Bypass Not Granted.

Help

At the Start Screen you can view Help and support information,

touch the Help icon .

BlackBerry users should press the Menu key and then select Help.

 Viewing Help or Submitting Feedback should not be done

while driving. Once you have parked your vehicle, select

Stop to return to this Start Screen to use this function.

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Within the Help screen, you can find two options.

• More will take you to a web page with additional help and

support information.

• Submit Feedback will take you to a web page to provide your

comments, ask questions, and reports problems.

Recall

To view the last instruction given by the Drivewyze service, select

the Recall icon found in the upper right corner.

BlackBerry users will press the Menu key and then select Recall.

This selection will display information about the last service site and

the driving instruction given as shown on the following screen.

 This step may be a necessary action at the request of law

enforcement.

This is the screen displayed by selecting Recall.

• The given maneuver instruction is highlighted in color for the last

inspection site.

• The date and time of the last instruction, the carrier whose

credentials you are using, the vehicle’s unit number and license.

• The name and location of the last inspection site.

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HOW THE DRIVEWYZE SERVICE WORKS

The Drivewyze service uses the Internet

and GPS technology built into

smartphones.

Drivewyze is designed for real-time

decision-making in support of improved

road safety and traffic congestion relief.

The Drivewyze mobile application

includes enhanced driver-aid features

including clear visual and auditory

notifications designed to support safe

decision-making on the road.

Once the mobile application is activated,

the screen will display “Ready for next

Drivewyze service site.” The mobile

application will then check the location of

the vehicle to determine when the

vehicle is approaching a weigh station or

inspection site.

Approximately two miles ahead of a

service site, the device will provide the

driver with a visual and audible

notification.

If the vehicle also has a transponder-

based bypass service, then the device will

let the transponder system control the

bypass instruction. Review the section

Using Drivewyze With Other

Transponders for the specific details.

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Approximately one mile from the site, the

device will contact the Drivewyze service

network and request pre-clearance from

law enforcement at the inspection site.

Bypass privileges are completely

determined by screening rules defined by

state law enforcement agencies.

The carrier’s and vehicle’s credentials and

safety records are evaluated according to

law enforcement’s rules at that station.

 Pull-in instruction will be issued

at random intervals. This is the

same security feature used by

other bypass programs.

Approximately one mile from the site, the

device may visually and audibly notify the

driver to “Bypass” the site.

Otherwise the device will respond with

following road signs or transponders.

 If error occurs, the device will

default to instructing the driver

to follow the road signs and

then display the error message.

Geo-Fence Technology

Geo-fencing is a technical term to describe the technology that provides a virtual location of a

real-world geographic location using GPS coordinates and mobile access to the Internet. The

Drivewyze mobile application comes preloaded with geo-fences of all enrolled weight and

Commercial Vehicle Enforcement inspection sites. This includes both permanent and temporary

inspection sites.

Each service site uses four geo-fences as shown in the following diagram.

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1. Mobile application notifies the service that the vehicle is approaching a Drivewyze service

site in approximately two miles.

 Driver is notified of the approaching site or told to follow their transponder.

2. When the vehicle is approximately one mile from the Drivewyze service site, the application

requests the maneuver instruction and displays it within seconds.

 Drivewyze service compares the vehicle’s and carrier’s credentials with law

enforcement’s preclearance screening rules at that site.

 Drivewyze service sends the maneuver instruction to the mobile application.

 If a transponder is used, the “FOLLOW TRANSPONDER” message remains displayed

3. Mobile application sends Drivewyze vehicle’s location for confirmation of compliance with

the bypass maneuver instruction

4. Mobile application sends Drivewyze vehicle’s location for confirmation of compliance with

the non-bypass maneuver instruction

 Vehicle and carrier’s information is displayed to law enforcement exiting this area

INSTALLATION

To download and install the Drivewyze mobile application, visit www.drivewyze.com/support

and follow the instructions on-line.

 Your smartphone or device must have a data plan, and your device must be

connected to your cellphone network service for any of these options to work.

Preparing the Mobile Device

• Secure your mobile device in a location allowing you to keep your eyes on the road. Devices

low in the vehicle may be distracting as this causes you to look down. Place the device at

eye level.

– Placing devices low in the vehicle may interfere with their reception, creating dropouts

in areas with poor reception. It’s recommended the device be up higher and closer to

the windshield.

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• Attached a constant source of power to the device, such as an accessory cable.

• Check that the device is not in vibrate-only or silent mode.

– If you are using any in-cab accessories that use your vehicle’s sound system be sure the

volume is at an appropriate level so you can hear the audible alerts.

• Avoid placing the mobile device in direct sunlight to avoid reflections and give you the best

visibility to the screen.

– Certain types of sunglasses can interfere with the LCD screens. If you notice this

problem, try rotating the LCD to a different orientation.

• Location services need to be enabled, allowing for GPS usage. You may wish to turn it off

after using the Drivewyze service to conserve the mobile device’s battery.

• Some devices may not provide simultaneous voice and an Internet connection. This

depends on your type of phone, network provider, and present location.

• Being on a phone call may block data transmission, depending on the type of phone, the

network provider, and the location. It’s best to not be on a phone call at the time you

approach a Drivewyze service site unless you know your phone and that location can

support simultaneous voice and data.

WARNING

Smartphone components and particularly batteries can be damaged due to

excessive heat. Remove the device from the vehicle or store it out of direct

sunlight when not in use.

Device Specific Settings

iPhone

Notifications should be set to Alerts

Go to Settings > Notifications, and change the alert

style to Alerts.

PRIVACY AND SECURITY

• Data encryption ensures data privacy; no personal data is stored on in-cab devices or

transmitted during operations.

• Drivewyze is committed to maintaining the data privacy of all our customers and drivers.

Complete vehicle activity data is available only to account holders, their authorized users

and the Drivewyze support team.

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– Only the minimum information required to support a bypass request is shared with an

agency providing the bypass opportunity.

– No personal information on the mobile device.

– Private data is protected from unauthorized users or third parties by physical, network

and application layer security features.

• Please review our Privacy Policy for more details at www.drivewyze.com

FREQUENTLY ASKED QUESTIONS

 You can also view the latest information at www.drivewyze.com/support.

Question

Answer

Which mobile devices are

supported?

• BlackBerry OS v5 and higher

• Any phone from any manufacturer running the Google

Android OS v2.2 and higher

• iPhone 3GS/4 iOS v5 and higher

• iPad II and iPad III (only models with cellular data)

• Samsung Galaxy Tab (SCH-1800, SGH-T849, SPH-P100, SGH-

I987)

What does the Drivewyze

phone application cost?

The mobile phone application is provided at no charge. To

obtain a copy of the application, see the section Installation.

Will I accumulate costly data

usage charges on my

smartphone data plan?

No, the Drivewyze service was designed to incur minimal data

costs to even the most limited data plans. The mobile

application only transfers a small amount of data to determine

a bypass request, and only at service sites.

Will Drivewyze’s performance

be affected by which mobile

network provider I use?

There may be slight variations in performance between mobile

carriers depending on the geographic location of participating

weigh stations. This should be insignificant to the operation of

the service.

Will different phones perform

differently with the

Drivewyze application?

Some manufacturer differences may have a minor impact on

system performance. It should not be noticeable nor affect the

usability of the service.

What if I forget my password?

At the sign-in screen you can select Forgot Password.

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Question

Answer

What if my mobile device

freezes or turns off while in

operation?

Simply restart the mobile device, open the application and

start the service again.

Reception is poor where I

travel. What can I do to

prevent dropouts?

You may find error messages such as Internet connection

timed out or No Internet connection in some areas. Vermont is

a state with poor reception. You can check the coverage areas

from your network provider (Verizon, AT&T, Sprint and T-

Mobile).

Devices mounted higher on the dashboard, rather than low

within the vehicle, may receive a better signal. Try moving the

device higher and closer to the windshield.

What if the phone fails to

connect to the Drivewyze

service while I’m driving?

The Drivewyze service is designed to be “fail safe”. In case of

any system failure the device will signal the driver to follow the

existing road signs.

See the section Error Has Occurred.

What if I switch to another

application on the mobile

device while I’m driving?

The Drivewyze mobile application will remain running. You will

still be notified according to your device’s notification settings

when approaching an inspection site.

Can I use the phone for voice

at the same time?

Being on a phone call may block data transmission, depending

on the type of phone, the network provider, and the location.

Some phones and their network providers support

simultaneous voice and data. Even if your phone and network

provide this, some rural locations may not.

It’s best not to be on a phone call as you approach Drivewyze

service sites unless you know your phone and location provides

simultaneous voice and data.

In any event, if the Drivewyze mobile application cannot

connect to the service it will safely alert the driver to the

“Follow Road Signs” and at the exit point report the error

“Voice call blocked Internet connection.”

Why does the application

request access to GPS on my

mobile device?

The Drivewyze mobile application requires access to the GPS

system in the device to determine when it is entering and

exiting a predetermined inspection site.

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Question

Answer

Why does the application

request access to the

Internet?

The Drivewyze service communicates via the Internet to

request if bypass can be granted.

What are the rules for

approving a bypass request?

Each state law enforcement agency is free to implement their

preclearance screening rules.

How much time will I have to

react to the bypass message?

The application will first display a notification message when

the vehicle approximately two miles away from the service

site, and then request bypass clearance. Drivewyze will then

signal the driver approximately one mile before the inspection

site. This lead-time provides ample opportunity to make

necessary lane changes.

Do I need to travel in any

particular lane or speed?

No, the Drivewyze service will work regardless of what lane is

being used or your vehicle’s speed.

What if I already have a

bypass transponder in my

vehicle?

Safety is the highest priority at Drivewyze. We have designed

the system to work together with transponder-based bypass

systems.

See the section Using Drivewyze With Other Transponders.

What if I drive multiple

vehicles or change the vehicle

I am driving?

You can register multiple vehicles and select the correct vehicle

before driving.

Where should I place my

phone while driving?

Please follow all transportation safety laws designed to limit

driver distraction including the use of hands-free headsets. We

advise mounting the phone to your dashboard with a standard

mounting kit or cradle and keep your phone connected to your

vehicle utility power to keep the phone running at all times

during your travel.

It’s best to install the mobile device in a location close to the

windshield. Mobile devices placed deep within the vehicle can

result in poor signal reception. Mounting it higher and closer to

the windshield can improve reception.

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ERROR MESSAGES

Voice call blocked

Internet connection

Not all cellular carriers allow voice and data traffic to occur at the

same time. Making a phone call while Drivewyze is trying to send a

bypass request may block communication.

No Internet

connection

Your mobile device may have lost Internet connection when

Drivewyze tried to send a bypass request. Be sure you have data

access enabled on your device.

Cannot determine

location

Your device’s GPS can sometimes be affected by a variety of factors

(e.g. weather, buildings, etc.). This message indicates that Drivewyze

could not determine your location with enough accuracy or GPS is

turned off.

Internet connection

timed out

Your device may have lost its Internet connection after requesting

preclearance.

Battery low

This error occurs on BlackBerry users only. When the battery reaches a

minimum level, it may turn off hardware components required by

Drivewyze to deliver bypass services (e.g., GPS, data connection). It is

highly recommended to keep your device plugged in to a power

source while in use.

GETTING HELP

If you encounter a setup or operational problem, contact Support:

Phone: 1 (888) 988-1590

Fax: 1 (877) 393-8883

Email: [email protected]

Web: www.drivewyze.com