Busser & Runner Job Description

2155 Kalakaua Avenue Suite 320  Honolulu, HI 96815  T 808.922.4405  F 808.922.0105  www.arancino.com

Summary: Assist bartenders, servers, and hosts by maintaining area cleanliness and providing necessary

support to ensure quick and friendly service to our guests

Job Responsibilities:

 Passion to deliver the best experience through attentive and friendly service

 Follows all company safety and sanitation policies and procedures

 Responsible for bus station cleanliness and stocking of service areas throughout the shift

 Empties trash and spot sweeps whenever floor needs it or upon manager’s request

 Performs opening and closing responsibilities in a timely and detailed manner

 Ensures all food is properly garnished and presented prior to running it out to a guest

 Delivers food to tables and ensures guests have all they need

 Informs managers of any ticket times exceeding Arancino standards

 Busses and resets tables with a sense of urgency

 Offers assistance to guests by clearing away dishes, glassware, and refilling beverages if needed

 Cleans highchairs and boosters before and after use

 Assists other team members as needed or when business needs dictate

 Maintains a favorable working relationship with all other Arancino employees to promote a

cooperative and harmonious working relationship which will be conducive to maximum morale,

productivity, efficiency and effectiveness.

 Informs front / host staff of table status to ensure faster turn times and efficency

 Holds self to a higher standard, being a role model at all times

 Greet all guests as they walk through the restaurant

Job Duties:

 Drives table turn timing by scouting open tables, bussing, and cleaning tables as necessary

 Answers phones according to company phone etiquette

 Takes reservations in accordance to company reservation policies

Skills Required

 Demonstrates knowledge and ability to execute Arancino standards

 Must be friendly and smile frequently

 Restaurant experience preferred

 Must be able to read and communicate in English

 Calmly respond to dissatisfied guests and calling issues to managers’ attention

 Must be able to verbalize guests’ needs to other employees/managers

 Able to articulate clear greetings, requests for assistance, and farewell to guests.

Physical and Environmental Conditions:

 Works days, nights, and/or weekends as required.

 Work in a noisy, fast paced environment with distraction conditions

 Move about the restaurant and standing for long periods of time

 Read and write handwritten notes

 Reach, bend, stoop and wipe frequently

 Lift and carry up to 30 pounds