MEMBER HANDBOOK

AmeriCorps NCCC 1

MEMBER HANDBOOK

SEPTEMBER 2021

NATIONAL CIVILIAN COMMUNITY CORPS

AmeriCorps NCCC 2

SEPTEMBER 2021

AmeriCorps NCCC

National Civilian Community Corps

250 E St SW, Suite 300

Washington, DC 20525

www.AmeriCorps.gov

Upon request, this material will be made available in

alternative formats for people with disabilities

AmeriCorps NCCC 3

Overview of AmeriCorps ................................................................................... 4

Overview of NCCC ............................................................................................ 4

AmeriCorps NCCC Policies

Rights & Responsibilities .................................................................................................. 7

Non-Discrimination ......................................................................................................... 9

Code of Conduct & Professional Behavior ............................................................... 10

Disciplinary Standards ................................................................................................. 12

Sexual Harassment ...................................................................................................... 16

Sexual Assault .............................................................................................................. 17

Drugs, Alcohol & Tobacco ......................................................................................... 18

Uniform & Grooming Standards ................................................................................ 21

Social Media Policy ...................................................................................................... 22

Telecommunication .................................................................................................... 22

Benefits

Living Allowance ......................................................................................................... 24

Health Benefits & FECA ............................................................................................... 24

Education Award ........................................................................................................ 25

Frequently Asked Questions ...................................................................................... 27

Child Care Benefits ..................................................................................................... 29

Member Assistance Program .................................................................................... 29

Emergency Leave & Personal Absences ................................................................. 29

Travel to & from Campus ........................................................................................... 30

Campus Life

Residential Living ......................................................................................................... 34

Inspections .................................................................................................................... 35

Privately Owned Vehicles .......................................................................................... 36

Use of Government Vehicles ..................................................................................... 36

Use of Sponsor Vehicles .............................................................................................. 38

Welfare of Members

PPE, Safety .................................................................................................................... 39

Hazardous Materials ................................................................................................... 40

Physical Training .......................................................................................................... 41

Inclement Weather ..................................................................................................... 42

Administration

Service Hours Policy .................................................................................................... 44

Service Learning & Member Development ............................................................ 46

Member Grievance Procedures ............................................................................... 47

Physical & Mental Health ........................................................................................... 48

This Year and Beyond ................................................................................................. 49

Glossary of Terms ..................................................................................................... 51

AmeriCorps NCCC 4

OVERVIEW OF AMERICORPS

AmeriCorps provides opportunities for Americans of all ages

and backgrounds to serve our communities and country

through two programs: AmeriCorps and AmeriCorps Seniors.

Working with national and community nonprofits, faith-

based groups, schools, and local agencies, AmeriCorps

engages more than 5 million Americans each year in

meeting critical needs in education, the environment,

public safety, disaster services, and other areas.

AmeriCorps is working to foster a culture of citizenship,

service, and responsibility in America and to help all

Americans answer the President’s call to service.

There are four branches of AmeriCorps:

• AmeriCorps State and National, a federal grant

program through which Members serve with national

nonprofit organizations like Habitat for Humanity, the

American Red Cross, and Teach for America, as well as

with hundreds of smaller community organizations, both

secular and faith based;

• AmeriCorps NCCC, a team-based residential program

for adults age 18-24, who serve out of one of four

regional Regions located in Vicksburg, MS; Aurora, CO;

Sacramento, CA; and Vinton, IA., and serve full-time for

approximately 10– 12 months, living and serving

together as a team; and

• AmeriCorps VISTA, a program focused on fighting

poverty.

• AmeriCorps Seniors, taps the skills, talents, and

experience of more than half a million Americans age

55 and older to meet a wide range of community

needs. The Volunteer Generation Fund and Nonprofit

Capacity Building Program are all designed to increase

the capacity and scale of impact for grantee

organizations.

In exchange for a successful year of service, AmeriCorps

Members earn a modest living allowance and an education

award, equal in value to the Federal Pell Grant, which can

be used to pay for college or to pay back qualified student

loans.

OVERVIEW OF AMERICORPS NCCC

AmeriCorps NCCC (National Civilian Community Corps) is a

full-time residential program open to U.S. citizens, nationals,

and lawful permanent residents between the ages of 18

and 24, with no upper age limit for Team Leaders.

AmeriCorps NCCC combines the best practices of civilian

service with the best aspects of military service, including

leadership development and team building. AmeriCorps

NCCC focuses on delivering a critical mission of developing

leaders and strengthening communities through team

based national and community service.

During service, Members receive lodging, meals, uniforms,

health benefits, child care benefits, loan forbearance, and

a modest living allowance. All Members receive training in

leadership, team building, and civic engagement; a small

group of Members may also receive wildland firefighting

training, and all Team Leaders will receive CPR/First Aid

certification.

Program Description:

AmeriCorps NCCC Members work in teams of

approximately 10 Members on projects related to: natural

and other disasters, infrastructure improvement,

environmental stewardship and conservation, energy

conservation, and urban and rural development. These

AmeriCorps NCCC teams complete projects that typically

last from six to 12 weeks, infusing essential human resources

and serving people in every state. Because Members are

trained and can be assigned new duties on short notice,

they are particularly well-suited to meet the nation’s disaster

needs.

Approximately 85 percent of projects require teams to live

and serve in communities away from the AmeriCorps NCCC

campus. AmeriCorps NCCC’s flexible program structure

allows both the opportunity to partner with non-profit or

government organizations, and the ability to create

strategic collaborations with other national service programs

and federal agencies to magnify the impact on

communities served.

Typical NCCC Service Activities:

• Leading youth development activities;

• Constructing and rehabilitating low-income housing;

• Trail building and environmental restoration;

• Assisting in disaster preparedness, relief, and recovery

effort; and

• Addressing other pressing local needs.

Project sponsors include national, community, and faith

based nonprofit organizations; municipal and state

governments; federal agencies; parks; and schools. National

partners include the American Red Cross, Habitat for

Humanity, and the U.S. Forest Service.

PROGRAM OVERVIEW

AmeriCorps NCCC 5

FEMA CORPS

In 2012, AmeriCorps NCCC collaborated with the Federal

Emergency Management Agency (FEMA) and created a

new AmeriCorps NCCC service track called the NCCC-

FEMA Corps. FEMA Corps Members are solely devoted to

disaster preparedness, mitigation, response, and

recovery, and promote an ethic of national service,

strengthens the federal government’s disaster

capabilities, and expands educational and economic

opportunities for young people. The partnership adds up

to an additional 1,000 Members annually within

AmeriCorps NCCC. FEMA Corps Members must be U.S.

Citizens between the ages of 18-24, with no upper age

limit for Team Leaders.

Program Description:

FEMA Corps Members engage in a variety of disaster

work including supporting disaster services facilities,

responding to helpline calls, and disseminating disaster

preparedness and mitigation information to the public.

FEMA Corps training and experience prepares Members

for careers in emergency management and related

fields. Members learn about community organizing,

public speaking, customer service, and office

management skills while positively impacting the lives of

disaster victims.

Typical FEMA Corps Service Activities:

• helping survivors complete applications for disaster

assistance;

• educating communities, assessing needs, and

collecting information;

• developing promotional public disaster preparedness

materials;

• ordering materials, tracking inventory, loading

supplies, and managing IT equipment;

• updating electronic files, managing data, and

compiling reports;

• coordinating disaster survivor services by partnering

with nonprofits and government agencies;

• assessing and reporting damage to public facilities;

• setting up shelter operations and re-unification of

families and pets

AmeriCorps NCCC 6

Team Leaders

Team Leaders, under the leadership, direction, and

guidance of the Unit Leader, are responsible for the general

safety, well-being, performance, and personal

development of the Corps Members on the campus of

origin. Team Leaders will:

• meet the Core Expectations for Corps Members and

Team Leaders;

• supervise, motivate and direct teams;

• act as liaison between the Corps Member and Unit

Leader (or Unit Department);

• support adherence to, and ensure team compliance

with, all AmeriCorps NCCC policies and procedures;

• supervise team housing, meals and other activities;

• support residential life experience for teams through

conflict mediation, and crisis intervention;

• maintain team order, develop team morale, foster

team work, ensure safety, and monitor and report on

the standards of performance and behavior of the

team;

• assist and support team personal, professional and

leadership development through regular assessments;

• conduct regular team meetings to provide feedback

on service projects;

• manage all administrative, financial, reporting and

personal matters for the team, to include issues related

to illness and family emergencies;

• represent AmeriCorps NCCC to the media as

appropriate;

• supervise Members during project rounds and

transitions; and

• coordinate deployment logistics with AmeriCorps NCCC

Unit Leaders

AmeriCorps NCCC 7

To enter AmeriCorps NCCC is to become a Member of a

community. Choosing to become a Member of this

community implies a commitment to maintaining an

environment in which both community and individual goals

can be attained. Acceptance as a Member of this community

is a privilege; sharing in the maintenance of this community is a

responsibility. As such, all Members are expected to abide by

the AmeriCorps NCCC Code of Conduct.

AmeriCorps NCCC is committed to maintaining an

environment in which diversity is accepted and celebrated. It

is celebrated because each individual contributes a wealth of

values and experiences to the work and service environment:

age, race, gender, ethnicity, physical ability, education,

religion, marital status, socio-economic status, political

ideology, and more.

As we welcome and cherish these differences, and as we

respect and learn from these differences, we enhance our

productivity and overall quality of life and recognize that all

people are as one. Therefore, each Member of the

AmeriCorps NCCC community is expected to treat all

individuals with a common standard of decency.

About This Handbook

The policies in this handbook apply to all participants in the

AmeriCorps NCCC program. As used in this handbook, the

term “Member” means “Members and Team Leaders,” unless

the context otherwise requires.

Rights & Responsibilities

A. Basic Rights

All Members have the right to:

• serve, work, and learn in an atmosphere free from

disrespect, harassment, and discrimination of any

individual or group of individuals. AmeriCorps prohibits all

forms of discrimination based upon race, color, national

origin, sex, age, religion, sexual orientation, disability,

gender identity or expression, marital or parental status,

military service, or political affiliation;

• be recognized and treated as responsible and capable

adults who are willing and able to accept responsibility,

both individually and as team Members;

• provide input to region staff concerning program issues;

• have grievances and complaints heard and answered in

a consistent and timely manner;

• have reason(s) for transfers, terminations, and other

significant actions clearly stated in writing; and

• appeal inter-regional transfers and dismissal decisions to

the National Director of AmeriCorps NCCC.

B. Voting, Electoral & Lobbying Activities

1. Local or Absentee Voting

NCCC Region Staff will facilitate AmeriCorps NCCC Members’

ability to vote, either locally or by absentee ballot.

2. Voting Procedures

NCCC Region Staff will provide assistance on voting

procedures, including assisting eligible voters to request

absentee ballots, arranging for absentee ballots to be marked

in private, and arranging transportation within a reasonable

distance (in the local area) from the campus to polls when

necessary. AmeriCorps Employees are subject to the Hatch

Act, and are not permitted to engage in partisan political

activity.

3. Political Activities

Individuals may engage in political activities while off duty.

They may actively campaign for or against candidates in

partisan elections, participate in political rallies and meetings,

and hold office in political clubs or parties. Members are

prohibited from engaging in political activities while wearing

the AmeriCorps NCCC uniform (or any part that identifies the

Member as an AmeriCorps NCCC Member). Members may

not use government vehicles for the purpose of engaging in or

travelling to or from any partisan political activity, event, or

political rally.

AMERICORPS NCCC POLICIES

AmeriCorps NCCC 8

4. Prohibited Activities

Individuals may not use any authority to coerce, attempt to

direct, or advise another Member to pay, lend, or contribute

anything of value to anyone for political purposes. No

Member may display posters, stickers, buttons, etc., that

have a partisan theme while serving, regardless of location,

or while wearing the AmeriCorps NCCC uniform. Individuals

may not represent themselves as speaking or writing on

behalf of AmeriCorps NCCC & AmeriCorps. Individuals may

not participate in partisan political activity as part of service

or duties, or when such activities would be perceived as part

of the Member’s duties.

C. Rights Related to Religion

1. Opportunity to Worship

AmeriCorps NCCC Members will be provided the

opportunity to worship (or not to worship) as they choose.

Every reasonable effort will be made to provide access to

religious services for Members serving in remote locations,

including AmeriCorps NCCC campuses where public

transportation is not readily available. Any requests for

religious accommodation should be submitted to the Region

Director

2. Religious Activities

Individuals will not give religious instruction, conduct worship

services, or engage in any other religious activity as part of

the Member’s service or duties, or when such activities

would be perceived as part of the Member’s service or

duties. This does not preclude Members from engaging in

religious activities (e.g., Bible studies) in the dormitories or

other AmeriCorps NCCC buildings during non-service hours.

No religious instruction, worship, proselytization, or other

religious activity will be conducted as part of a project to

which individuals are assigned. If Members choose to

participate in a sponsor-led religious activity (e.g. starting the

day with a prayer), Members may wear the AmeriCorps

NCCC uniform.

D. Right to Reasonable Accommodation

(Physical/Mental Disabilities)

AmeriCorps NCCC will not deny the benefits of its activities

or services to qualified applicants with disabilities and will

make reasonable accommodation for the known physical

or mental limitations of an otherwise qualified Member. In

this regard, AmeriCorps NCCC will not deny participation in

AmeriCorps NCCC to applicants who, for example, test

positive for HIV or have a mental disability that is controlled

by medication. However, AmeriCorps NCCC may deny

participation to an individual who has an active, contagious

disease that constitutes a direct threat to the individual or to

others.

Reasonable accommodations may include, but are not

limited to:

• assignment to a campus facility that is accessible to an

otherwise qualified individual;

• making designated facilities readily accessible to, and

usable by, individuals with disabilities;

• acquiring or modifying equipment or devices, or

providing readers or interpreters; and

• other similar actions that do not impose an undue

financial or administrative burden on AmeriCorps NCCC

or that would fundamentally alter the program.

Individuals are responsible for identifying the Member’s

specific accommodation need(s). AmeriCorps NCCC will

not impose an accommodation on any Member. The

Member must:

• identify the need to the Region Director through the TL,

UL, and/or Deputy Region Director for Unit Leadership;

• work with appropriate staff to specify, arrange, and

follow through on accommodations; and

• alert the Team Leader and Unit Leader immediately to

identify problems encountered by a Corps Member that

AmeriCorps NCCC can help resolve

The National Director will make the final decision on

accommodation, in consultation with appropriate

AmeriCorps offices.

E. Rights to Privacy

1. Member Records

The Privacy Act (5 U.S.C.§552a), and AmeriCorps’

implementing regulations at 45 C.F.R. Part 2508, gives citizens

the right of privacy regarding records maintained on them

personally by AmeriCorps NCCC and/or AmeriCorps. It also

gives them appropriate access to the Member’s own

records, including adequate opportunity to correct errors in

the Member’s record. This right applies to systems of records

that contain personal data, where an individual can be

located by name or an assigned personal identifier. Each

Region Director is ultimately responsible for the maintenance

and safeguarding of AmeriCorps NCCC Members' records

but may delegate operational tasks to others.

2. Disclosure of Personal Information

The Privacy Act generally prohibits disclosure of personal

information from these systems of records to an individual

(other than the subject of the record) or to another agency

without the express written consent of the subject of the

record, or the person’s agent or attorney. However, there

are exceptions to this prohibition. These exceptions include,

but are not limited to:

AmeriCorps NCCC 9

• disclosure to officers or employees of AmeriCorps who

have a need for such information in the official

performance of the Member’s duties; and

• disclosure to any agency of the federal or a state

government for civil or criminal law enforcement purposes,

in accordance with established procedures (e.g., the

Federal Bureau of Investigation).

A complete list of routine uses is published with AmeriCorps’s

System of Records Notices.

3. Disclosure of Medical Information

Medical information may not be disclosed to anyone,

including other AmeriCorps NCCC Members, except under

the following circumstances:

• Supervisors and managers within the AmeriCorps NCCC

may be informed if the condition presents a threat to

the safety or welfare of the individual or other Members

of AmeriCorps NCCC;

• Supervisors and managers may be informed regarding

necessary restrictions on the work or duties of the

individual and any necessary accommodations;

• First aid and any relevant safety personnel may be

informed, when appropriate, if the medical condition

(or illness/injury) could affect emergency treatment;

• Government officials investigating compliance with the

Rehabilitation Act shall be provided relevant information

upon request; or

• In addition, some other laws and requirements authorize

disclosure. For example, state and federal public health

requirements include reporting recently diagnosed

cases of certain contagious diseases, and the

AmeriCorps NCCC health benefits plan may require

medical information in order to resolve issues

concerning pre-existing conditions.

The Region Director is ultimately responsible for the

safeguarding of these records.

F. Searches & Seizures

1. Searches by AmeriCorps NCCC Staff

Region Staff will comply with Fourth Amendment requirements

when there is a need to search a Member’s room for evidence

of a crime or for illegal items. Searches will be conducted

pursuant to a search warrant issued by a judge, magistrate, or

consistent with an established exception to the warrant

requirement, such as a consent search, a search under urgent

circumstances, a search incident to an arrest, or seizing

evidence in plain view. Searches are to be distinguished from

administrative inspections where AmeriCorps NCCC staff may

enter rooms to inspect for health and safety purposes,

including prohibited items, etc. Refusal to allow staff entry to

conduct administrative inspections may be grounds for further

disciplinary action.

2. Searches by Law Enforcement Officials

AmeriCorps NCCC staff and Members do not have the

authority to consent, on any Member’s behalf, to the search

of that Member’s room, vehicle, or other possessions by law

enforcement officials. If law enforcement officials request

AmeriCorps NCCC staff for permission to search a room, the

staff Member will advise them that they must comply with

the requirements of the law of search and seizure. However,

AmeriCorps NCCC staff will not attempt to physically

prevent law enforcement personnel from searching a

specific area. Whenever possible, the Region Director will be

immediately notified of the request by law enforcement

officials.

3. Roommates

Roommates who allow or tolerate the evidence of a crime

(including illegal drugs) in the Member’s room, by roommates

or others, subject themselves to the possibility that all of the

Member’s private possessions in that room may be searched,

and they may be prosecuted for any stolen goods or illegal

substances found in the Member’s possession. Roommates

may authorize law enforcement officers, official inspectors, or

anyone else to enter rooms shared in common, and a

successful prosecution may result from the observation and

subsequent seizure of evidence of a crime that is in plain view.

However, a roommate may not consent to the search of, or

waive a fellow Member’s right to the privacy of, a desk,

bureau, trunk, or other presumptively private container not

shared in common.

G. Non-Discrimination

AmeriCorps is committed to the notion that all persons

serving in the AmeriCorps NCCC program be treated with

dignity and respect, regardless of non-merit factors such as

race, color, national origin, sex, sexual orientation, religion,

age, disability, political affiliation, marital or parental status,

or military service.

To that end, AmeriCorps is committed to environments and

service sites being free of sexual, racial, ethnic, religious, or

other harassment.

H. Harassment

Slurs and other verbal or physical conduct relating to an

individual's sex, race, ethnicity, religion, or any other non-

merit basis constitute harassment when it has the purpose or

effect of interfering with service performance or creating an

intimidating, hostile, or offensive service environment.

Harassment includes, but is not limited to:

AmeriCorps NCCC 10

• Explicit or implicit demands for sexual favors -Pressure for

dates; deliberate touching, leaning over, or cornering;

offensive teasing, jokes, remarks, or questions ;

• Letters, phone calls, social media content, or distribution

or display of offensive materials;

• Offensive looks or gestures; gender, racial, ethnic, or

religious baiting; physical assaults or other threatening

behavior;

• Demeaning, debasing, and abusive comments or

actions that intimidate; the comments or actions must

be unwelcome

Harassment may be by persons of the same or different

races, sexes, religions, or ethnic origins. It may be carried out

by another service Member, a sponsoring organization staff

Member, a project or site employee or supervisor, or another

program beneficiary such as a client. Conduct directed at

one Member may create an offensive environment for other

Members.

It is also unlawful for a sponsoring organization to retaliate

against an AmeriCorps Member serving with NCCC who

complains of harassment, regardless of whether or not the

sponsoring organization believes the underlying complaint is

valid. It is also unlawful for a sponsoring organization to

retaliate against an AmeriCorps Member who testifies or

participates in any way in a harassment investigation,

proceeding, or litigation.

An AmeriCorps Member in the NCCC program who believes

they have been subject to illegal discrimination may

contact AmeriCorps Office of Civil Rights and Inclusiveness

(OCRI), which offers an impartial discrimination complaint

resolution process. It is unlawful to retaliate against an

individual for making a complaint or participating in any

manner in an investigation, proceeding, or hearing related

to illegal discrimination.

OCRI may be contacted by mail: 250 E St. SW, Suite 300,

Washington, DC 20525; by phone: (202) 606-7503; by fax:

(202) 565-3465; or by e-mail to: [email protected]

CODE OF CONDUCT AND

PROFESSIONAL BEHAVIOR

A. Standards of Conduct

Standards of conduct are necessary for both morale and

safety. As Members of AmeriCorps NCCC, Members will be

held responsible for the Member’s actions; therefore, the

Member’s conduct should always be in the best interests of

AmeriCorps NCCC. Standards of conduct apply when the

Member’s status is “in-service” in the Member portal,

including after activation and prior to arrival on campus for

NCCC-FEMA Corps Members. All AmeriCorps NCCC

Members will:

• model civic pride and responsibility in the Member’s

daily conduct and behavior, and, at all times, conduct

themselves in a manner that reflects positively on them

and on AmeriCorps NCCC;

• treat all persons with respect and courtesy and settle

disputes in a non-violent, non-abusive manner, and

show respect toward fellow Corps Members, Team

Leaders, and staff in AmeriCorps NCCC;

• conduct themselves in such a manner so as to avoid

intentional or reckless harm to other persons;

• adhere to the rules and regulations of AmeriCorps

NCCC, the host facility (if any), and all applicable city,

state, and federal laws;

• bear a fair share of the workload and exhibit, at a

minimum, satisfactory performance;

• be punctual for scheduled activities and service

assignments;

• use tools, government equipment, safety equipment

safely and operate vehicles in a safe and proper

manner ;

• refrain at all times from using profanity in professional

settings;

• wear the AmeriCorps NCCC uniform with pride and in

accordance with the uniform standards; and;

• maintain appropriate personal hygiene.

B. Prohibitions

1. Firearms & Other weapons

Possession of any firearm, ammunition, or other weapon

(e.g., knives with blades longer that three inches, brass

knuckles etc.) is strictly prohibited.

2. Illegal & Prescription Drugs

Possession, use, or distribution of illegal drugs, or the

improper possession, use, or distribution of prescription

medication, is strictly prohibited. As a federal program, the

legality of any drug is determined under federal law, not

state law.

3. Alcohol— Underage Individuals

Possession or use of alcohol by individuals under 21 years of

age is prohibited.

Knowingly serving or providing individuals under 21 years of

age with alcohol is prohibited.

AmeriCorps NCCC 11

4. Alcohol—Individuals 21 or Older

Possession or use of alcohol by individuals 21 years of age or

older is prohibited during service and training hours, at

projects sites, and on AmeriCorps NCCC property, in

AmeriCorps NCCC vehicles, and at facilities, lodging, or

vehicles used during a spike and/or provided by a sponsor

organization. This does not preclude individuals who are of

legal age from consuming alcohol during off duty hours and

outside the confines of the AmeriCorps NCCC/sponsor

organization provided facilities.

5. Sexual Contact

Members will refrain from all forms of sexual contact while on

duty and while on, or in close proximity to, AmeriCorps

NCCC property, in AmeriCorps NCCC vehicles, and at

facilities, lodging, or vehicles used during a spike and/or

provided by a sponsor organization.

6. Tobacco

Federal law prohibits retailers from selling any tobacco

product to anyone under 21. The new federal minimum age

of sale applies to all retail establishments and persons with

no exceptions. Members are expected to comply with this

law.

Except in designated areas, and with the Team Leader’s

approval, the use of all tobacco products and tobacco

delivery methods, including, but not limited to, cigarettes,

smokeless tobacco, hookah tobacco, cigars, pipe tobacco,

vaporizers, electronic nicotine delivery systems including e-

cigarettes and e-liquids, are prohibited on AmeriCorps

NCCC property, in AmeriCorps NCCC vehicles, and at

facilities, lodging, or vehicles used during a spike and/or

provided by a sponsor organization.

C. Professional Behavior

Members shall conduct themselves in a professional manner

at all times. Each Member’s actions reflect on both

AmeriCorps NCCC and AmeriCorps as a whole. Members

represent the national service program in the local

community. Consequently, Members will at no time act in

such a manner that would bring discredit upon AmeriCorps

NCCC or that, in the opinion of the Region Director, would

be prejudicial to the good order and discipline of

AmeriCorps NCCC. Such conduct is subject to appropriate

disciplinary action, up to and including dismissal.

D. Outside Activities

A Member shall not engage in any outside activity (e.g.,

employment, hobby, or personal volunteer opportunity) that

either precludes, limits, or detracts from the Member serving

successfully as an AmeriCorps NCCC Team Leader or Corps

Member. If it is determined by the Unit Leader, subject to

approval of the Deputy Region Director for Unit Leadership,

that such activity does either preclude, limit, or detract from

a Member meeting all of the Member’s official AmeriCorps

NCCC service responsibilities, that outside activity must

cease if the Member desires to continue serving in the

AmeriCorps NCCC.

E. Professional Courtesy

Courtesy and respect for the opinions of others are integral

parts of professionalism. Civilized discussion and constructive

criticism are encouraged, but decorum and a constructive

atmosphere are to be maintained at all times. Under no

circumstances will Members be insubordinate to leaders,

including, but not limited to, Team Leaders, AmeriCorps

NCCC staff, project sponsors, or other supervisors. Another

part of professionalism is acceptance of decisions. Input into

most decisions will be sought and encouraged. Once a

decision has been made, however, all Members are

expected to comply with, implement, and support the

decision.

F. Prohibited Relationships & Practices

Relationships that are exploitive or that have the

appearance of partiality, preferential treatment, or the

improper use of position for personal gain are prejudicial to

the morale of AmeriCorps NCCC Members and will not be

tolerated. Relationships between Corps Members and Team

Leaders/AmeriCorps NCCC staff/project sponsors (including

volunteer and contract supervisors) or between Team

Leaders and Corps Members/staff/projects sponsors

(including volunteer and contract supervisors) are strictly

forbidden.

Any nonprofessional relationship between Corps Members/

Team Leaders/AmeriCorps NCCC staff/project supervisors

(including volunteer and contract supervisors) will inherently

cause the perception of partiality or preferential treatment.

It may also lead to perceptions of exploitation. Therefore,

such relationships are strictly forbidden and will not be

tolerated. Violators will be subject to disciplinary action, up

to and including dismissal. For example, nonprofessional

relationships include, but are not limited to:

• intimate/sexual relationships;

• borrowing or lending money, automobiles, or other

personal property;

• engaging in financial or business dealings, or acting as

an agent or sponsor with any commercial enterprise;

• soliciting contributions for gifts, services, or other

gratuities that include the use of position to influence or

coerce others into buying commodities, goods, or

services;

• allowing services to be performed (compensated or

uncompensated) that have no reasonable connection

with AmeriCorps NCCC activities;

AmeriCorps NCCC 12

• gambling for goods, services, or money; and

• any activity and/or relationship that, in the judgment of

the Region Director, may reasonably be perceived to

undermine discipline, good order, or morale.

Disciplinary Standards

AmeriCorps NCCC’s disciplinary standards assist in creating

an environment where Members not only are encouraged

and empowered to complete the program successfully by

performing national service but also are taught discipline,

team building, and mission accomplishment. The disciplinary

standards set forth the procedures used in disciplining,

transferring, and dismissing Members from AmeriCorps

NCCC, as well as Members’ appellate rights. The official

sanctions set forth below may be used by a Region Director

in establishing a methodology for the imposition of

appropriate punishment. However, unless specifically noted,

there is no requirement to follow a prescribed sequence in

the imposition of a particular consequence.

An Acting Region Director has all the powers and authority

of the Region Director, up to and including the right to

dismiss a Member.

A. Official Sanctions

1. Verbal Warnings

AmeriCorps Team Leaders and AmeriCorps NCCC staff in

the Member’s supervisory structure are authorized to

administer formal verbal warnings to Members. This is in

addition to informal verbal warnings and other informal

attempts to correct deficiencies, which may be

documented in a Team Leader’s journal and support a

finding of a pattern of misconduct. A formal verbal warning

is an official act in the disciplinary process. It will be

documented through a formal incident report and reported

to the Member’s Unit Leader. Infractions identified by other

AmeriCorps NCCC staff Members will be reported to the

appropriate individual in the Member’s supervisory structure.

The Member will also be informed that if the Member

repeats the infraction, then further disciplinary action will be

initiated.

2. Written Warnings

AmeriCorps Team Leaders and AmeriCorps NCCC staff in

the Member’s supervisory structure are authorized to

administer written warnings to Members. It will be

documented through a formal incident report and reported

to the Member’s Unit Leader for inclusion in the Member’s

file. The Member will acknowledge receipt of the written

warning by signing the document. Rebuttals will be

submitted to the Member’s Unit Leader. By signing the

document, the Member is only acknowledging receipt of

the document, retaining the right to submit Member’s

interpretation of the events. If a Member refuses to sign the

document, such refusal will be noted on the document. The

incident report and the written warning will be placed in the

Member’s file along with any rebuttal submitted by the

Member. The Member has three duty days to submit any

rebuttal in writing to Member’s Unit Leader.

3. Extra Duties

When a Member has exhibited a deficiency in a specific

area of conduct (e.g., not being on time for work, training,

or meetings) or performance of duties (e.g., not cleaning

the Member’s room and common areas), the Team Leader

or a AmeriCorps NCCC staff person in the Member’s

supervisory structure may impose extra duties in order to

correct the deficiency (Please see chart on next page). The

maximum number of hours for extra duties is 12 hours for any

one deficiency. The Member cannot perform any work that

a paid contractor or paid staff does. These limits apply to

each person per occurrence. The assignment of extra duties

must be documented in writing by the imposing individual,

to include the parameters, and put in the Member file.

Some examples include research projects related to the

infraction, reflection papers on violation and implications for

self and the program, campus/residential hall activities that

enhance the overall community living conditions on the

campus. Extra duties will be assigned/conducted after

normal duty hours or on weekends and will not involve

activities that are inherently dangerous, demeaning, or

otherwise inappropriate. Extra duties will not count toward

service hour credit.

4. Letters of Reprimand

When a Member has exhibited a deficiency in upholding

policies and procedures or exhibited behavior that is of

significant concern to the order and discipline of

AmeriCorps NCCC, and after meeting either in person or by

telephone with an AmeriCorps NCCC staff person in the

Member’s supervisory structure, a Letter of Reprimand may

be drafted. This is a written documentation of an incident

and a synopsis of the discussion with the Member. The

Member will acknowledge receipt by signing the document.

By signing the document, the Member is only

acknowledging receipt, retaining the right to submit the

Member’s own interpretation of the incident(s) and/or

violation(s).

AmeriCorps NCCC 13

If a Member refuses to sign the document, such refusal will be

noted on the document. The Member has three duty days to

submit any rebuttal. If not withdrawn, the Letter of Reprimand

will be put in Member’s file along with any rebuttal submitted

by the Member. If the Letter of Reprimand is generated by a

Unit Leader, a copy will be forwarded to the Deputy Region

Director for Unit Leadership and the Region Director.

5. Behavior Contracts

In order to set forth clear expectations for a Member to

correct deficiencies in conduct or performance of duties, a

Behavior Contract may be drafted. This is generated by an

AmeriCorps NCCC staff person in the Member’s supervisory

structure. This document will include content of the incident(s)

and/or violation(s) and clearly indicate the behavior which

the Member is expected to change, as well as the

consequences if the Behavior Contract is violated. The

Member will acknowledge receipt and agree to the

expected behavior requirements by signing the document.

There will be no opportunity to submit a rebuttal to the

decision to require a Behavior Contract, but the Member will

have input concerning the expectations set forth in the

contract. If the Member refuses to sign the contract, the

Member may be subject to further disciplinary action up to,

and including, dismissal from the program. The Behavior

Contract will be placed in the Member’s file and a copy will

be forwarded to the Deputy Region Director for Unit

Leadership and Region Director.

Non-compliance with a behavior contract is not in and of

itself a dismissible offence; however, non-compliance may be

considered as a factor in further disciplinary proceedings.

6. Fines

At the discretion of the Deputy Region Director for Unit

Leadership or Region Director, a Member may be fined not

more than $100 for each occurrence of misconduct, and the

fine may be in combination with other disciplinary actions

(e.g., extra instruction or duties, etc.) Fines may be imposed

only after the Member is informed of the reason for the fine

and given an opportunity to rebut and an official

determination to impose the fine is made by the Deputy

Region Director for Unit Leadership or Region Director. Fines

may not be deducted from the living allowance and must be

paid within a certain time period, as specified by the

Deputy Region Director for Unit Leadership or Region

Director. Failure to pay may result in further disciplinary action

up to, and including, dismissal. All fines must be paid in full in

order to receive an education award and to successfully

complete the program. The Deputy Region Director for Unit

Leadership or Region Director may suspend the imposition of

a fine, or any portion thereof, for a specified period (not to

exceed 90 days). The Deputy Region Director for Unit

Leadership or Region Director may vacate the suspended

portion of the fine based on subsequent appropriate

behavior during the specified suspension period. Before a

suspended fine can be re-imposed, the Region Director must

notify the Member of the intent and the reasons for the

decision.

All Member fines must be paid online through pay.gov. No

payments will be made directly to staff or other

representatives of AmeriCorps NCCC.

B. Suspension, Loss of Privileges, &

Loss of Living Allowance

At the discretion of the Deputy Region Director for Unit

Leadership or Region Director, a Member may be officially

suspended from all program activities for up to five days per

incident. During suspension, Members will not receive a living

allowance or earn service credit toward the education

award. While suspended, Members may attend AmeriCorps

NCCC meals; however, Members could face additional

administrative sanctions, including restriction to the dormitory

or extra duties and/or instruction, which may be served during

suspension. Members will not receive service credit for any

duties and/or instruction performed during this period.

If the Deputy Region Director for Unit Leadership or Region

Director assigns suspension, the imposition of all or a portion of

the suspension may be reduced for up to 60 days if the

violation does not occur again. Should the Member be

involved in an additional infraction of any kind during the

period of the waived suspension, the Deputy Region Director

for Unit Leadership or Region Director may immediately

vacate the waiver requiring imposition of any un-served

portion of the waived suspension and may impose additional

punishment, as appropriate.

Summary Table of Disciplinary Action

TEAM LEADERS UNIT LEADERS

DEPUTY REGION DIRECTOR

FOR UNIT LEADERSHIP

REGION DIRECTOR

VERBAL WARNINGS

WRITTEN WARNINGS

ASSIGNMENT OF EXTRA DUTY, PER INCIDENT, UP TO

4 HOURS

8 HOURS 12 HOURS 12 HOURS

Letter of Reprimand Letter of Reprimand Letter of Reprimand

Behavior Contract Behavior Contract Behavior Contract

Fines (up to $100/incident) Fines (up to $100/incident)

Suspension (up to 5 days per

incident

Suspension (up to 5 days per

incident

Intercampus Transfer or Dismissal

AmeriCorps NCCC 14

C. Dismissals

The Region Director is the final authority for suspension and

dismissal. The National Program Director is the appellate

authority.

1. Non-Discretionary Dismissals

The following alleged infractions will lead to a dismissal

hearing:

• Possession, use, or distribution of illegal drugs, including

failing an AmeriCorps NCCC drug test, or the improper

possession, use, or distribution of prescription medication;

• Serving or providing alcohol to individuals under 21 years

of age, with knowledge that the individual was underage.

If, after following the appropriate procedures (below), the

Region Director finds that the Member committed either (1) or

(2) above, the Region Director must dismiss the Member.

2. Discretionary Dismissal

A Region Director may hold a dismissal hearing for any

alleged infraction of AmeriCorps NCCC policy or the Code

of Conduct. Examples of infractions that are likely to result in

a dismissal hearing include, but are not limited to:

a. incidents where the Member is shown to be a current

and direct threat to the Member or others . The

definition of direct threat is “representing a significant

risk of substantial harm to the health or safety of the

individual or others”;

b. incidents in which a Member is accused or convicted of

a felony or misdemeanor. Consequently, all AmeriCorps

NCCC Members will notify the respective Region

Director or designee whenever they are arrested,

charged, and/or convicted of a crime. The notification

will occur as soon as one of the above actions occurs.

Failure to provide timely notification may result in

dismissal proceedings;

c. possession or use of alcoholic beverages by underage

individuals. Possession or use of alcohol by of-age

Members on, or in close proximity to, AmeriCorps NCCC

property, in AmeriCorps NCCC vehicles, and at

facilities, lodging, or vehicles used during a spike and/or

provided by a sponsor organization;

d. improper physical contact; possession or use of firearms

or other weapons, such as knives, clubs, brass knuckles;

theft; intentional destruction of property; threatening

behavior toward others;

e. consistent with AmeriCorps NCCC federal legislation,

incidents that would, in the opinion of the Region

Director, tend to jeopardize the enforcement of the

standards of conduct or diminish the opportunities of

other Members.; and

f. irresponsible and disrespectful behavior that reflects

negatively on themselves and AmeriCorps NCCC or that,

in the opinion of the Region Director, would be prejudicial

to the good order and discipline of AmeriCorps.

D. Criteria for Dismissal

1. Transfer for Cause

When, in the opinion of the Region Director, the retention of

a Member in that Member’s campus will jeopardize the

enforcement of the standards of conduct set by the Region

Director or diminish the opportunities for other Member’s in

that campus, the Region Director may, with the approval of

the National Director, transfer a Member to another

campus.

2. Dismissal for Cause

When, in the opinion of the Region Director, the retention of

an individual in AmeriCorps NCCC will jeopardize the

enforcement of the standards of conduct or diminish the

opportunities of other Members, and the Region Director

further determines that transfer to another unit or campus is

not appropriate, the Region Director may dismiss the

individual from the program.

This is the most severe sanction that a Region Director may

impose; therefore, dismissal should be used for the most serious

infractions, for continuing patterns of misconduct, or when the

Region Director determines that the Member’s overall

performance is such that it significantly diminishes

opportunities of other Members.

3. Arrests & Convictions

Upon being charged with an offense, a Member may, during

the time that charges are pending, and at the discretion of

the Region Director or Deputy Region Director for Unit

Leadership, have the Member's service suspended without

receiving a living allowance and without receiving credit for

hours missed.

Alternatively, a Region Director may institute dismissal

proceedings for misconduct that may be subject to future

criminal proceedings. In other words, if a Region Director has

sufficient facts upon which to base a decision, the Region

Director may hold a dismissal hearing before any criminal

action is taken, because a dismissal hearing is administrative,

and not criminal in nature.

An individual who has been charged with an offense and is

later acquitted or has had the charge(s) dismissed, may be

allowed to resume service, at the discretion of the Region

Director. Further, if reinstated, the individual may be entitled,

at the discretion of the Region Director, to any or part of the

living allowance and service hours missed as a result of the

suspension. If an individual is convicted of an offense while

serving, the individual will be given a dismissal hearing. A

conviction is considered to be final even though it may be in

the appellate process.

AmeriCorps NCCC 15

E. Dismissal Procedures

1. During the Probationary Period

Team Leaders will be in a probationary status during Team

Leader Training (if applicable) and for the 60 calendar days

following the change to "in-service" status in the Member portal

of the Members in the same designated class. That is, Team

Leaders and Corps Members will complete the probationary

period on the same day. Members will be in a probationary

status during the Corps Member Training Institute (if applicable)

and for the 60 calendar days following the change to “in-

service” status in the Member portal. During this probationary

period, individuals who are being considered for involuntary

dismissal will receive written notice of the Region Director’s

intent, and be given a reasonable opportunity to respond

(either orally or in writing). No hearing is required under these

circumstances. If the Region Director decides to dismiss the

Member, the Member has 10 days to appeal the decision to

the National Director, in writing. Upon dismissal, the individual

will be sent home.

2. Following the Probationary Period

After completion of the probationary period, individuals who

are facing either transfer or dismissal from the program are

entitled to a hearing before a decision to dismiss is made by

the Region Director. The hearing may be conducted in person,

virtually, or telephonically. An individual may waive the hearing,

but must do so in writing.

These individuals shall be provided written notice of the Region

Director’s intent and the date and time for a hearing. This

notice shall state the reasons for the proposed action and shall

provide the individual sufficient opportunity (of at least 24

hours) to prepare to present the Member’s case to the Region

Director at a hearing, which includes reviewing the evidence

that will be presented at the hearing (statements, documents,

exhibits, etc.). Continuances requested by the individual will be

granted for good cause. This notice requirement may be

waived by the individual, in writing.

During a hearing, the individual has the right to submit

documents and call witnesses for the presentation of relevant

testimony and the right to not make any statements.

Additionally, the individual shall be afforded the opportunity to

examine and cross-examine any witness. A Member may also

request a spokesperson to be present on behalf of the

Member. This may include an attorney who is hired by the

Member, at no expense to the government. This spokesperson

will have the right to question the witnesses, and to speak on

behalf of the Member. If the spokesperson is an AmeriCorps

NCCC Member, the spokesperson shall be given ample

opportunity to assist the individual in preparing for the hearing.

The Region Director shall have the discretion to deny the

individual’s witness request(s) or specific questions desired by

the Member, if, in the opinion of the Region Director, the live

testimony of that witness request(s), or specific questions

desired by the Member, is not relevant to the issue(s) under

consideration, and will not make a substantial contribution to

the resolution of the case. The Region Director may also limit

the number of witnesses to a reasonable number when the

testimony of the witnesses will be, in the opinion of the Region

Director, cumulative in nature. A typed summarized transcript

will be taken of the proceedings, which will be made available

to the appellate authority upon request.

3. Suspensions Pending Dismissal Hearing

Depending on the nature of the misconduct, the Deputy

Region Director for Unit Leadership or Region Director may, at

the Region Director’s discretion, either allow the individual to

continue service or to suspend the individual (with no living

allowance or service credit) during the time the disciplinary

proceedings are ongoing. If a Member is considered to be a

current and direct threat either to the Member themselves or to

others, the Region Director may remove the Member from the

region or project location until a hearing can be held. If a

suspended Member is ultimately reinstated, the Member may,

at the Region Director’s discretion, receive all or part of the

allowances and service credit forfeited during the period of

suspension.

F. Changes within Regions

The transfer of Members to other teams and units within the

region is considered to be an internal region staff decision.

Consequently, a Member has no right to appeal this decision to

the AmeriCorps NCCC National Director. Region Directors or

designees shall have discretion in establishing appropriate

procedures to assist them in the day-to-day internal operation

of the region, including criteria for intra-region transfers .

AmeriCorps NCCC does not permit transfers into or out of the

AmeriCorps NCCC program.

G. Appellate Procedures

1. Appeal to the National Director

An AmeriCorps NCCC Member who desires to appeal a

Region Director’s decision to either transfer the Member to

another region or dismiss that Member from AmeriCorps

NCCC shall have the right to appeal the decision to the

National Director. However, as stated above, a decision to

transfer an individual within the region to another unit is not

reviewable. The Region Director’s final decision following a

dismissal hearing shall be issued in writing. In this decision, the

Region Director will inform the individual of the Member’s

right to appeal the decision, and that an individual’s appeal

must be submitted to the National Director in writing within 10

days of the Region Director’s final decision. The written

appeal should contain the Member’s statement as to why

the appeal should be granted, as well as any statements on

behalf of the individual, either on the merits of the case, or in

extenuation and/or mitigation. Additionally, attorney fees are

not authorized for any aspects of the hearing process or the

appeal. The appeal shall normally be acted upon within 15

days from receipt by the appellate authority.

2. Standard of Review

The appeal does not constitute a de novo (new) hearing, but

the standard will be whether or not the Region Director abused

the Region Director's discretion in determining that a Member

should either be transferred or dismissed. The only exception is

for those appeals where new evidence having a direct bearing

on the facts of the case is discovered after the appeal has

been submitted.

AmeriCorps NCCC 16

1. Status of Members During Appeal

Following appropriate due process procedures (see

Disciplinary Standards, Section E, Dismissal Procedures)

resulting in a decision to dismiss, individuals will be sent home.

If the appeal is ultimately successful and the Member is

reinstated, the living allowance may, depending on the

totality of the circumstances, be restored. However, by

statute, service hours may not be restored.

2. Authority to Mitigate Punishment

The National Director may decide to either reduce the

punishment, or to transfer an individual who has been

dismissed from the program by a Region Director, but may

not increase the level of punishment by dismissing an

individual who has appealed a transfer determination by a

Region Director.

Sexual Harassment

AmeriCorps NCCC is committed to preventing sexual

harassment and sexual assault and providing a

compassionate and supportive response to all Members that

have been harassed or assaulted. To that end, the

AmeriCorps NCCC makes the following commitment to our

Members

A. Definition

Sexual harassment is a form of sex discrimination and is

defined as unwelcome sexual advances, requests for sexual

favors, and other verbal or physical conduct of a sexual

nature when:

• submission to such conduct is made either explicitly or

implicitly as a term or condition of an individual’s

employment or service;

• submission to, or rejection of, such conduct by an

individual is used as the basis for decisions affecting the

individual; or

• submission to, or rejection of, such conduct has the

purpose or effect of unreasonably interfering with an

individual’s work or service performance or creating an

intimidating, hostile, or offensive working environment.

Sexual harassment is not limited to prohibited conduct by a

male toward a female, nor by a superior toward a

subordinate. A man as well as a woman may be the target of

sexual harassment and a woman as well as a man may be

the harasser. The victim does not have to be of the different

sex from the harasser. The harasser does not have to be the

victim’s supervisor. The harasser could be a supervisor who

does not supervise the victim, a project sponsor or one of its

employees, a non-supervisory employee, a co-worker, a

fellow Member, an agent of AmeriCorps NCCC, or a contract

employee. The victim does not have to be the person toward

whom the unwelcomed sexual conduct is directed, but may

be someone who is affected by such conduct when it is

directed toward another person. For example, sexual

harassment of a Member may create an intimidating, hostile,

or offensive work or service environment for others.

Sexual harassment does not depend on whether the victim

has suffered an economic loss as result of the harasser’s

misconduct. For example, improper sexual advances that do

not result in the denial of promotion, benefits, or the

discharge of the victim may, nonetheless, constitute sexual

harassment when they interfere with the victim’s work or

service, or create an intimidating, hostile or offensive work

environment.

Sexual harassment includes, but is not limited to, the following

conduct:

• Explicit or implicit demands for sexual favors in return for

job or service benefits;

• Unwelcome letters, telephone calls, text messages, social

media messages or posts, or distribution or display of

materials of a sexual nature;

• Physical assaults of a sexual nature (e.g. sexual assault);

• Unwelcome touching, deliberate touching, leaning over,

covering, or pinching;

• Unwelcome sexually suggestive looks or gestures;

• Unwelcome pressure for sexual favors;

• Unwelcome pressure for dates;

• Discussion of sexually explicit materials or experiences;

• Unwelcome sexual teasing, jokes, remarks, or questions;

• According favorable treatment to those who grant

sexual favors;

• Attempting to control, influence, or affect the life of an

individual through behavior of a sexual nature.

B. Prohibited Practices

It is the responsibility of AmeriCorps NCCC and its

Members to report, prevent, and eliminate sexual

harassment, whenever possible. Examples of prohibited

practices include, but are not limited to, the following:

• Acts of “quid pro quo” sexual harassment, wherein an

individual demands sexual favors for benefits;

• Unwelcome sexual advances, requests for sexual favors,

and other verbal or physical conduct of a sexual nature

that have the purpose or effect of creating an

intimidating, hostile, or offensive working environment.

Once an individual has indicated (either orally or in

writing) that specific conduct is offensive, any continued

offensive conduct or statement will be considered to be

sexual harassment; or

• Acts of sexual harassment by contractor personnel and

non-employees (i.e., project sponsors).

AmeriCorps NCCC 17

C. Responsibilities

1. In General

Members will receive appropriate training, guidance, and

instruction on the prevention and elimination of sexual

harassment.

2. Region Directors

In order to prevent and eliminate sexual harassment, Region

Directors will:

• inform Members that sexual harassment is prohibited and

will not be tolerated and that appropriate corrective

action will be taken against persons who engage in such

conduct. Appropriate corrective action may include

disciplinary action up to and including dismissal from the

program;

• ensure that all individuals are knowledgeable concerning

AmeriCorps NCCC’s sexual harassment policies;

• inform Members that they should report, in a timely

manner, all sexual harassment to the appropriate leader, or

higher level staff Member, as appropriate; and

• investigate immediately all complaints of sexual

harassment brought to the Region Director’s attention.

3. Members

Members will:

• bring conduct that they believe constitutes sexual

harassment to the attention of any staff;

• assist Region Staff (TL, UL, RD, DRDUL), as may be required,

in receiving, investigating, and resolving complaints or

reports of alleged sexual harassment

• cooperate in the investigation of complaints of alleged

sexual harassment by providing any information they may

possess concerning the matters under investigation;

• ensure that any conduct does not sexually harass any

other Member, contractor personnel, visitor, or other

individual connected with the service site; and

• cooperate with AmeriCorps NCCC’s efforts to prevent and

eliminate sexual harassment and to maintain an

environment free from such conduct.

D. Sanctions

Any violation of the above rules will be investigated and strict

disciplinary measures will be taken if sexual harassment is found

to have occurred. At minimum:

• Members may be disciplined or dismissed from the

program.;

• AmeriCorps NCCC services may be withdrawn from a

sponsoring organization, at the discretion of the Region

Director.

• Physical assaults of a sexual nature (e.g. sexual assault) will

result in dismissal proceedings and may be grounds for

criminal prosecution.

Sexual Assault

AmeriCorps NCCC is committed to preventing sexual assault

and providing a compassionate and supportive response to all

Members who have been sexually assaulted. To that end, the

AmeriCorps NCCC makes the following commitment to our

Members:

Reporting & Resources

You may report incidents of sexual assault to staff, or you may

seek confidential assistance in deciding whether or not to

make a report.

At AmeriCorps NCCC, we encourage you to report incidents of

sexual assault to staff and/or law enforcement. When reporting

to staff, we will endeavor to respect your privacy of the

incident only to those who have an official need to know. This

reporting structure is not strictly confidential because those who

have an official need to know are informed of the report.

Members also have the option for confidential reporting of

sexual assault incidents. In some cases, victims may not want

to, or are not ready to report an incident to staff. This reporting

structure is referred to as confidential because the victim can

receive critical and supportive resources without informing any

one on staff or any Member of law enforcement.

AmeriCorps NCCC Members may reach out for confidential

support, at any time and for any reason, by calling or texting

the AmeriCorps NCCC Sexual Assault Hotline at 866-869-1176 or

by going to http://bit.ly/NCCC-SexualAssault.com

Compassion

We will treat you with dignity and respect. No one deserves to

be sexually harassed or assaulted.

Safety

We will take appropriate steps to provide for your on-going

safety.

Support

We will be available for you and provide you with the support

you need.

Continuation of Service

We will work closely with you to make decisions regarding your

continued service.

AmeriCorps NCCC 18

The AmeriCorps NCCC Sexual Assault Hotline, administered

by the Rape, Abuse & Incest National Network (RAINN), can

provide support and information about local resources.

AmeriCorps NCCC Sexual Assault Hotline services are

anonymous and confidential – AmeriCorps NCCC staff

leadership and law enforcement are not notified when the

Hotline is contacted or with any specific information about

contacts it receives - unless disclosure is required by law.

Such disclosure is extremely rare and arises generally only

when there is an imminent safety concern.

AmeriCorps NCCC receives aggregate statistical reports

monthly regarding the use of the service (e.g. how many

calls the Hotline received). Names are not included in these

reports.

Victims of sexual assault and/or harassment are

encouraged to seek guidance from trusted resources. In

addition to the AmeriCorps NCCC and the Hotline,

additional resources include:

• AmeriCorps NCCC Sexual Assault Hotline

AmeriCorps NCCC Members may reach out for confidential

support, at any time and for any reason, by calling or

texting the AmeriCorps NCCC Sexual Assault Hotline at 866-

869-1176 or by going to http://bit.ly/NCCC-SexualAssault.

• National Sexual Violence Resource Center (NSVRC)

www.NSVRC.org: provides search tool for anti-sexual assault

organizations located across the US and educational

materials for victims and advocates.

• Rape, Abuse & Incest National Network (RAINN)

www.RAINN.org or 1-800-656-4673: provides educational

resources and support opportunities.

• Suicide Prevention Lifeline

www.suicidepreventionlifeline.org or 1-800-273-8255: one-on

-one, confidential, crisis support 24/7 with trained staff

Members.

Drugs, Alcohol & Tobacco

Substance misuse and abuse adversely affects health and

job performance, creates dangerous situations, and serves

to undermine the community’s confidence in AmeriCorps

NCCC. Therefore, AmeriCorps NCCC prohibits the

possession, use, or distribution of illegal drugs; the improper

possession, use, or distribution of prescription medication;

the abuse of over the counter medication; and alcohol

abuse on the part of its Members.

Tobacco has also been shown to adversely affect a user’s

health and, in some cases, the health of those who are

exposed to secondhand smoke. Therefore, AmeriCorps

NCCC will minimize exposure to such products for

individuals who do not choose to use them.

Members who are dealing with addiction issues, such as

drugs, alcohol, gambling, etc., may request assistance from

AmeriCorps NCCC staff with locating services and

transportation to nearby treatment programs. Prior to

utilizing this assistance, Members must disclose addiction

issues to a UL, and/or DRDUL. Provided services will be

documented in writing by the campus (UL, and/or DRDUL),

along with outlined documentation of Member’s

expectations during service term and while utilizing

treatment options.

A. Definitions

Members who are dealing with addiction issues, such as

drugs, alcohol, gambling, etc., may request assistance from

NCCC region staff to identify support services and

assistance with transportation to nearby support services.

Members must disclose their addiction issue to a NCCC staff

Member before receiving such assistance. Utilization of

support services will be documented in writing by the staff

Member along with a summary of the Member’s

expectations while utilizing support services and for the

remainder of the service term.

• Substances - medications, drugs of abuse, or toxins.

• Alcohol - products containing ethyl alcohol or ethanol,

such as beer, wine, or spirits.

• Drugs - any substance taken into the body, other than

alcohol, which may impair one’s mental faculties and/

or physical performance.

• Tobacco - any tobacco products and tobacco delivery

methods, including, but not limited to, cigarettes,

smokeless tobacco, hookah tobacco, cigars, pipe

tobacco, vaporizers, electronic nicotine delivery

systems including e-cigarettes and e-liquids.

• Misuse - use of any substance where the use is

continued and pathological, not in conformance with

prescription requirements, or occurring in circumstances

where use is not permitted.

• Abuse- The use of a substance, particularly drugs or

alcohol, that leads to problems or distress in work,

relationships, social responsibilities or health.

AmeriCorps NCCC 19

B. Policy

1. Legal Drinking Age

The legal drinking age is 21 years of age. Consequently,

possession or use of alcohol by individuals who are under the

legal drinking age is prohibited at all times and may result in

dismissal. If under the age of 21, and assigned to a project in a

territory of the US that permits an individual to consume

alcohol, Members of AmeriCorps NCCC may still not possess or

consume alcohol.

If it is determined by the Region Director that an individual who

is 21 years or older serves or provides alcohol to individuals who

are under the legal drinking age, with knowledge that the

individuals are under the legal drinking age, the individual will

be dismissed, subject to the appropriate due process

procedures (see Disciplinary Standards, Section E, Dismissal

Procedures).

2. Possession & Consumption of Alcohol

Members are responsible for any individual actions related to

the possession and consumption of alcohol, to include the

effects of the use of alcohol. Performance, attendance, or

behavior problems resulting from the use or abuse of alcohol

are actionable disciplinary matters, up to and including

dismissal.

Alcohol is prohibited during service or training hours and it shall

not be used by or served to anyone, regardless of age, on

AmeriCorps NCCC property, in AmeriCorps NCCC vehicles,

and at facilities, lodging, anywhere within the spike boundary

established by the Team Leader and Unit Leader. or vehicles

used during a spike and/or provided by a sponsor organization.

All Members are responsible for road safety on travel days and

no Member may consume alcohol 24 hours before the day of

deployment and during the day(s) of spike travel.

No Member may consume alcohol while wearing any

AmeriCorps NCCC uniform item.

Additionally, AmeriCorps NCCC Members are prohibited from

possessing containers or packaging that originally was

designed to hold alcoholic beverages while in AmeriCorps

NCCC facilities, vehicles, spike facilities, or project locations.

A. AmeriCorps NCCC, Project, and Independent Service

Projects (ISPs) Sponsored Events

Alcoholic beverages are prohibited for all Members during any

AmeriCorps NCCC-sponsored event. Team dinners and

recreational activities during which the entire team, including

the Team Leader, is required to be present are considered

AmeriCorps NCCC-sponsored events.

Members may be present at a project sponsor or ISP event

where alcohol is present, but may not possess, serve, or

consume alcohol.

B. Member Consumption of Alcohol at Unofficial Functions

Alcohol is permitted by those who are of legal drinking age

when in mixed groups consistent of underage and of age Team

Leaders and Corps Members. However, Team Leaders and

Members are strongly cautioned against these activities for the

following reasons

• Doing so may undermine team cohesion and contribute to

the perception of fraternization;

• Doing so exposes the Team Leader to situations that may

undermine the Team Leader's leadership;

• Doing so may lead to negative team performance due to

a culture that focuses excessively on drinking; and

• Alcohol is often a contributing factor to misconduct that

could result in dismissal.

Some examples of mixed group consumption of alcohol for

Team Leaders and Corps Members who are over 21 are going

to a bowling alley, attending a sporting event or concert, or

sharing a non-AmeriCorps NCCC-funded meal. Team Leaders

may not consume alcohol with Corps Members when the sole

purpose of the event is to go out drinking together.

C. Intoxication

Consumption of alcohol must be in moderation and not to the

point of intoxication, as Members may be required to respond

to a team issue at any time.

3. Alcohol Consumption & Operating Vehicles

Members may not drive an AmeriCorps NCCC or sponsor

organization vehicle within 24 hours of consuming alcohol.

Violations will result in loss of driving privileges for the remainder

of the term and could result in additional disciplinary actions.

A. Government Vehicles & Alcohol

Government vehicles will not be used to visit, pick up, and/or

drop off Members at establishments whose primary purpose is

to serve alcohol, such as drinking establishments (bars, clubs,

etc.) or liquor stores. Government vehicles will not be used to

drop off or pick up person(s) at any places listed above.

Additionally, government vehicles will not be used to transport

any form of alcohol.

B. Teams Located in Rural Locations

In the event that a team is located in a community in which the

only option to go out to eat is an establishment with the primary

purpose to serve alcohol, a team may drive to this location to

eat, subject to Unit Leader Approval.

4. Legal Medication & Operating Vehicles

Members may not operate AmeriCorps NCCC or sponsor

organization vehicles when taking medications that may cause

drowsiness or adversely impact a person’s ability to drive

vehicles or heavy equipment.

AmeriCorps NCCC 20

5. Illegal Drugs & Controlled Substances

Marijuana remains illegal under federal law and is considered

an illegal drug in the NCCC program. State and local laws do

not apply in the NCCC program.

If it is determined by the Region Director that an individual has

possessed, used, or distributed illegal drugs or paraphernalia,

including failing an AmeriCorps NCCC drug test, or improperly

possessed, used, or distributed prescription medication, that

individual will be dismissed, subject to the appropriate due

process procedures.

Generally within 14 days of being activated to an in-service

status, all AmeriCorps NCCC Members must pass an initial drug

screening test in order to continue in the program. AmeriCorps

NCCC Staff conduct random drug screening among Members

throughout the service year and use the results to determine

suitability for continued service. Members may also be required

to submit to drug testing when there is reasonable suspicion of

drug use. Members who test positive for illegal drugs will be

given the opportunity to explain the positive results, subject to

the appropriate due process procedures.

Additionally, AmeriCorps NCCC will take no disciplinary action

against Members who voluntarily admit to drug usage to the

Region Director, Deputy Region Director for Unit Leadership, or

Unit Leader as long as all of the following conditions are met:

• The Member voluntarily identifies as a user of illegal drugs

prior to being identified (either officially or unofficially) for

testing; and

• If required by AmeriCorps NCCC Staff, the Member agrees

to participate in counseling or rehabilitation; and the

Member agrees to refrain from using illegal drugs thereafter

(the Member may be tested as often as necessary, at the

discretion of the Region Director, in order to ensure

compliance).

The above procedure will not apply to Members who attempt

to self-refer before they undergo initial drug testing. Therefore,

the AmeriCorps NCCC self-referral policy will only apply to

Members who have successfully passed the initial drug

screening and physical examination.

6. Problems Resulting from Substance Use

Performance, attendance, or behavioral problems resulting

from drug and/or alcohol abuse may lead to dismissal

procedures.

7. Reporting in a Fit Condition

Members may not operate AmeriCorps NCCC or sponsor

organization vehicles when taking medications that may cause

drowsiness or adversely impact a person’s ability to drive

vehicles or heavy equipment.

Members will report to work in a fit condition to perform work

duties. Reporting to work unfit for duty, under the influence of

illegal drugs, alcohol, or other mind-altering substances not

used in conformance with prescription requirements is

unacceptable and is grounds for dismissal proceedings.

When appropriate, individuals suspected of being unfit for duty

will be referred for medical evaluation upon the Region

Director’s approval.

8. Prescription Medication

Members may not operate AmeriCorps NCCC or sponsor

organization vehicles when taking medications that may cause

drowsiness or adversely impact a person’s ability to drive

vehicles or heavy equipment.

Individuals taking physician-prescribed medications must notify

the Team Leader or Unit Leader if there is a likelihood that such

medication could affect job performance and/or safety.

9. Arrest or Conviction

Members arrested or convicted for illegal drug or alcohol

involvement during the term of service may be considered to

be in violation of AmeriCorps NCCC’s substance abuse policy

and will be subject to disciplinary action, up to, and including,

dismissal.

10. Law Enforcement

When appropriate, AmeriCorps NCCC will bring matters of

illegal drug or alcohol use to the attention of appropriate law

enforcement authorities.

11. Alcohol Abuse

At the discretion of the Region Director, Members who are of

legal drinking age and are suspected of alcohol abuse may be

requested to enroll in and successfully complete an alcohol

education/treatment program as a condition of continuation in

the AmeriCorps NCCC program.

AmeriCorps NCCC 21

12. Smoking Tobacco

NCCC staff will designate specific areas on the campus

facility as smoking/tobacco use areas. These areas will have

proper receptacles and ventilation. All classrooms, cafeterias,

AmeriCorps NCCC vehicles, dormitories, and worksites will be

smoke- and tobacco-free. This policy will be strictly enforced.

Tobacco products and delivery methods, as defined earlier,

are allowed only in designated areas. Sponsors and Team

Leaders may determine worksite smoking/tobacco use areas.

Except in designated areas and with supervisor approval,

smoking/tobacco use is not permitted in facilities, lodging, or

vehicles provided by a sponsor organization.

Federal law prohibits retailers from selling any tobacco

product to anyone under 21.

Uniform & Grooming Standards

A. General

The AmeriCorps NCCC uniform enhances public recognition

and perception of AmeriCorps NCCC. The uniform must be

worn whenever representing AmeriCorps NCCC in an official

capacity. Members must wear the uniform whenever they are

visiting AmeriCorps NCCC Headquarters or a Sponsor Main

Office. Uniforms may not be worn in establishments whose

primary purpose is to serve alcohol.

B. Guidelines During Service & Training

Periods

The normal duty day uniform is the issued (1) T-shirt, polo shirt,

or sweatshirt; (2) issued pants or shorts; and (3) black belt.

1. Positive Image

AmeriCorps NCCC Members must maintain a positive and

professional image in dress, appearance, and demeanor.

2. Uniform

Uniform items will be clean and in good repair at all times and

will be worn when representing AmeriCorps NCCC, including

during training or while performing Independent Service

Projects (ISP).

For travel to a project site where the team is en route,

Members are required to wear an AmeriCorps NCCC issued

shirt or sweatshirt in a manner that identifies them as an

AmeriCorps NCCC Member. On the day of arrival to the

project or housing site, Members must wear the full uniform.

The uniform may not be altered in anyway such as ripping,

intentional paint, or cuffing. Collars on the polo shirts may

not be “popped” and must be worn in the flat position.

Members must tuck the uniform shirts in and may not wear

tank tops or tube tops or go shirtless while in uniform while

on duty. Pants and shorts must be worn so the pants or

shorts cover all undergarments.

Pants may be tucked inside socks for safety reasons but

socks may not extend above boot height. Socks must be a

solid color; black, white or gray; and worn below the knee.

Steel-toed boots are standard footwear for safety reasons.

When boots are not needed, footwear must be closed-The

bandana is issued for personal protective use, not as an

accessory. It is not to be worn while off-duty, in schools, or

at professional events.

Team Leaders and Unit Leaders have the authority to

require specific uniform items to be worn for unique

circumstances

for special occasions and ceremonial events.

3. Non-Issued Uniform Items

Any layers of non-issued visible clothing (e.g., shirts layered

under a uniform) must be a solid color that is white, black,

or grey.

Members may wear personal rain gear outdoors during

periods of inclement weather if rain gear is not available,

or not suitable for the work Members are performing.

Members may not wear a uniform issued by a sponsor.

Members may wear sponsor-issued safety equipment.

4. Jewelry

Due to safety concerns, the only types of jewelry that may

be worn outside the Member uniform, or while on duty, are

watches, bracelets, and ear studs or small earrings no

larger than a dime; multiple earrings complying with the

policy are permitted. All tunnels in the ears must be solid.

Necklaces are permissible, but , they must be tucked inside

the uniform shirt. All other facial or visible jewelry except

small nose studs are prohibited while the Member is

performing official AmeriCorps NCCC duties or while in

uniform Additionally Members will, when appropriate,

adhere to more restrictive standards set by Team Leader,

Unit Leader or by the project sponsor for safety or

professional appearance reasons.

5. Hair

Hair, mustaches, and beards must be clean and neatly

styled. Hair dyed unnatural colors is prohibited. Long hair

can be a safety hazard; therefore, long hair must be

pinned up or tied back when working near any power

equipment or machinery. Non-issued headbands and

bandanas must be solid colored black, white, or grey.

6. Grooming Standards

All AmeriCorps NCCC Members must comply with

grooming standards, including proper showering and

hygiene.

AmeriCorps NCCC 22

C. Guidelines during Leisure Hours

During leisure hours, Members may wear the clothing of choice

that is appropriate, non-offensive, and in compliance with the

standards of the host facility.

Members may wear full uniforms to supermarkets and other

types of shopping venues. Additionally, uniform items may be

worn during leisure hours in official AmeriCorps NCCC housing.

Members may wear AmeriCorps NCCC cold weather gear

during leisure hours if unable to provide the Member’s own, or

come from an area in which such attire is not necessary.

However, in no other leisure hours circumstances will the NCCC

uniform be worn including while consuming alcohol or at bars

or other similar establishments whose primary purpose is to serve

alcohol.

Social Media Policy

Members must use common sense when using social media.

Members should not post anything that they would not want

employer, parents, or the general public to see.

While serving in AmeriCorps NCCC, the Code of Conduct and

Professional Behavior, applies to all activities and behavior,

both online, and offline. AmeriCorps NCCC respects Members’

rights concerning free speech, but may take disciplinary action

if a Member’s online comments violate any AmeriCorps NCCC

policy, or indicate a violation of AmeriCorps NCCC policy, or

are disrespectful, insubordinate, or disparaging (speaking

inappropriately or negatively to, or about, specific AmeriCorps

NCCC staff Members, Team Leaders, or fellow Corps Members,

by name).

Only AmeriCorps HQ officials may authorize the creation of an

official AmeriCorps or AmeriCorps NCCC social media

account. Members may not create nor operate an official

AmeriCorps or AmeriCorps NCCC social media account or any

account that has the appearance of being an official

AmeriCorps or AmeriCorps NCCC account.

A. Use of National Service Insignia

AmeriCorps national service insignia, to include the AmeriCorps

and AmeriCorps NCCC logos, belong to, and are controlled by

AmeriCorps, a federal agency. It may be used only when

properly authorized by designated AmeriCorps officials.

The AmeriCorps national service insignia may be used on

informational materials describing AmeriCorps and other

AmeriCorps-supported programs and in connection with

approved programmatic activities. However, any use must be

properly authorized by designated AmeriCorps officials.

The AmeriCorps national service insignia may not be used in

any of the following ways:

• Attempting to influence legislation;

• Organizing or engaging in protest, petitions, boycotts or

strikes;

• Assisting, promoting, or deterring union organizing;

• Impairing existing contracts for services or collective

bargaining agreements;

• Engaging in partisan political activities, or other activities

designed to influence the outcome of an election to any

public office;

• Participating in, or endorsing, events or activities that are

likely to include advocacy for or against political parties,

political platforms, political candidates, proposed

legislation or elected officials;

• Engaging in religious instruction, conducting worship

services, engaging in religious proselytization; or

• Supporting for-profit, commercial activities, a labor union,

or a partisan political organization.

Telecommunications

A. Team Leader & Support Team Leader

Laptops

The Support Team Leader and Team Leader laptop computers

are intended to serve several purposes, including, but not

limited to, use by Member for:

• facilitating e-communication with NCCC Staff and/or

sponsor;

• moving towards paperless reporting (weekly progress

report and other Team Leader and campus paperwork);

• mobile information resource for team (through use of

internet);

• facilitate, as needed, Life After AmeriCorps activities of

Members; and

• other uses, as deemed necessary, by appropriate staff.

B. Prohibitions

On or through any systems provided by AmeriCorps or a

sponsor, Members are prohibited from:

• interfering with or disabling programs intended to protect

government systems such as antivirus, monitoring, filtering,

anti-adware, or anti-spyware programs;

• storing any Personally Identifiable Information (PII) on the

laptop;

• visiting inappropriate sites, including but not limited to:

- pornography;

- hate group sites;

- gambling; or

- any other site inappropriate in a professional setting;

• using the laptop to engage in any unprofessional behavior.

Any Member using telecommunications equipment issued by

FEMA must comply with all AmeriCorps NCCC policies and

procedures; the Member must also adhere to more restrictive

standards set by FEMA.

AmeriCorps NCCC 23

AmeriCorps NCCC 24

Living Allowance

During the term of service, Members will receive a living

allowance. The living allowance begins on the day the

Member is activated into service and terminates when the

Member leaves the program. The amount of this allowance is

determined by AmeriCorps.

The living allowance is paid to participants biweekly. Payments

cover a 14-day period and are paid ten days after the end of

the pay period for which the allowance is earned. Funds will

be deposited to the individual’s bank account. The Member is

responsible for entering and keeping personal bank account

information updated in My AmeriCorps Portal. Members can

view or print earnings statements in My AmeriCorps Portal.

Members’ allowance will continue while on program breaks

unless otherwise stated. Members should report payroll errors to

the Member Support Specialist.

All overpayments or unauthorized payments of living

allowance will be repaid to NCCC. NCCC may offset amounts

due against future living allowance payments without

additional notice to the Member.

A. Direct Deposit Program

All Members must participate in the direct deposit program.

Individuals who already have bank or credit union accounts

may elect to have the living allowance deposited directly to

that account or they may open new accounts at a local

financial institution. Individuals who do not have accounts must

open an account at a local financial institution within 14 days

of the status changing to “in-service” in the Member portal.

Members must enter direct deposit information into the portal.

B. Federal & State Taxes

Federal and Social Security taxes will be withheld from the

living allowance. There are no deductions for state tax. The

Member is personally responsible for filing and paying state

taxes.

C. Unemployment Compensation

The loss of a living allowance at the end of the AmeriCorps

NCCC program does not constitute a basis for claiming

unemployment compensation.

Health Benefits & The Federal

Employees Compensation Act

A. Health Benefits

Members are covered by the AmeriCorps NCCC Health

Benefits Plan which provides 24 hour health care coverage

effective upon entry into the program; this benefit plan will

automatically terminate at midnight on the date you exit the

program.

The AmeriCorps Health Benefit Plan is a limited benefit plan

that covers medical office visits, most lab and x-ray services,

limited preventive care (e.g., an annual ob-gyn visit for

women), emergency dental and vision, medical emergencies,

surgical and hospitalization expenses, maternity care and most

prescription drug costs. Specific benefit coverage and

exclusion information as well as the procedures for obtaining

care while you are serving are explained in detail in a Member

health benefit guide which is shared during in-processing and

can be also be accessed through the My Resources tab in the

portal.

B. Federal Employee Compensation

Under Section 12620(b) of the National and Community

Service Act of 1990, as amended, Members and Team Leaders

are considered employees of the Federal Government for

purposes of the Federal Employees Compensation Act (FECA),

which is administered by the Office of Workers’ Compensation

Program (OWCP) of the U.S. Department of Labor. This office is

solely responsible for the adjudication of FECA claims.

1. Benefits

FECA provides workers’ compensation benefits for illness or

injury if it is determined by OWCP to be service related - i.e.,

caused or aggravated by the performance of an assignment.

However, participants may not be covered by FECA. if the

injury or disability results from the Member’s own misconduct,

intoxication, or willful intent to bring about injury or death to

themselves or others. Claims will be submitted to OWCP via the

Member Support Specialist only upon the Member’s

termination from AmeriCorps NCCC. Benefits approved under

FECA begin after termination from AmeriCorps NCCC service

and include payment for continuing medical care and

compensation for wage loss and permanent impairment of

certain Member or functions of the body in the event of a

service-related disability. FECA also contains provisions or

payment of certain death benefits such as shipment of body,

funeral, and burial costs, and survivor benefits if the

participant’s death results from an injury or illness sustained in

the performance of official duties.

2. Claims Procedures

If a participant is injured or experiences an emergency illness

related to a service assignment, the Unit Leader, the Deputy

Region Director for Unit Leadership, and the Region Director

must be notified immediately. Additionally, Members should

prepare documentation of the injury and the circumstances

leading to the injury immediately after the accident. If a

Member chooses, they can file worker's compensation

paperwork with the Member Support Specialist who will send

the paperwork to the appropriate AmeriCorps staff Member at

the end of the Member’s term of service. Members can also

file a compensation claim after they have left the program.

Members have three years from the date of injury or three

years from the date they realized the illness to request for the

Worker Compensation form.

BENEFITS

AmeriCorps NCCC 25

3. AmeriCorps Staff Responsibilities

NCCC will:

• advise and assist individual claimants regarding the

preparation, submission, and follow-up of the Member’s

respective FECA claims;

• provide appropriate assistance in compiling and submitting

all pertinent information relating to FECA claims; and

• submit all FECA claims and relevant material to the

AmeriCorps’ National Office, which is responsible for

review, submission, and follow up with OWCP concerning

all claims.

4. Appeals Procedures

A participant may appeal any claim rejected by OWCP by

submitting a request for review within 90 days from the date of

the final decision by OWCP. In filing an appeal, it is the

participant’s responsibility to contact the U.S. Department of

Labor, Washington, D.C., and to comply with all established

procedures. AmeriCorps NCCC cannot participate in any

appeals but may assist the participant in providing information

to the Department of Labor.

Education Award

To use an education award, each AmeriCorps NCCC Member

must comply with the National Service Trust. The education

award is taxable in the year it is used.

The most current information about the Segal AmeriCorps

Education Award is available at www.nationalservice.gov/ or

by calling the National Service Trust Hotline at 1-888-942-2677.

A. General

In general, to qualify for an education award, a Member must

successfully complete a term of service in an approved

national service position and perform at least 1,700 hours of

national service for a full award (including the required amount

of ISP hours, if applicable). Members must complete the

program in good standing. Under special circumstances,

Members may receive a prorated award if Members are

unable to complete the full term.

B. Use of Education Award

The education award can be used in the following ways:

• To repay qualified federally-guaranteed existing or future

student loans.

• To pay all or part of the cost (tuition, book, lab fees) of

attending a qualified institution of higher education

(including certain vocational schools). Information about

qualified institutions is available at http://

www.nationalservice.gov/.

C. Amount of Award

The education award is adjusted based on the amount of the

Pell Grant. AmeriCorps Members are eligible to earn up to the

equivalent of two full time education awards, and they have

up to seven years to use the award. The amount of the two full

time education awards may be distributed over multiple years

of service if a Member did not receive the full amount in any

given year. Members can use the award only as noted above

and may use all or any portion at any time after the completion

of the term of service. For example, Members may apply a

portion of the award to existing qualified student loans and use

the remainder to pay for authorized college costs.

Members may apply for an extension of the expiration date of

the award if they make the request before the award expires.

However, an extension is not automatic and is granted only

under certain circumstances (e.g., a Member served a second

AmeriCorps term of service, served in the Peace Corps, served

in the military, or was unavoidably prevented from using the

award within the seven-year period the award was in effect).

For further details about the education award, Members should

visit http://www.nationalservice.gov/.

D. Accessing & Making Payments from

the Education Award

Near the completion of a Member’s term of service, Members

will be asked to access the My AmeriCorps Portal and

complete the exit survey and form. The Member Support

Specialist notifies the Office of the National Service Trust that

the Member successfully completed the program through the

approval of that form. Successful completion of the program

includes having provided citizenship eligibility documentation

at the beginning of the program and the payment of all fines

and money owed as a result of damage to, or loss of,

government property or disciplinary fines. Failure to pay the

fines and/or money owed may either delay or preclude the

receipt of the education award. The amount owed is not offset

against the education award.

Payments toward your qualified federal student loans and/or

college costs must be made through the My AmeriCorps Portal

account by accessing the education award tab. Members

should click on the "Create an Education Payment Request"

under the Education Award tab in the left sidebar; identify and

select the institution; enter the service date; and click submit to

send the request to the institution. Members should follow-up

with the school to ensure they received the money.

AmeriCorps NCCC 26

E. Loan & Interest Postponement while

Serving in AmeriCorps

Members have the option of postponing repayment of the

Member’s qualified student loans while enrolled in an

AmeriCorps program. The type of loan postponement for which

AmeriCorps Members can apply for is referred to as a

forbearance, and it is based upon the Member’s service with

AmeriCorps.

Private loans are not eligible for forbearance.

In order to obtain this benefit, Members must submit a

Forbearance Request through the My AmeriCorps Portal at the

beginning of the Member’s service. If a Member’s loan

qualifies, the loan holder will process the request accordingly.

It is at the discretion of the Member's lender to determine if the

Member's particular student loan is eligible to be placed in

forbearance, or any other type of postponement, while in

service.

F. Interest Payments

If a Member has successfully completed a term of service and

earned an education award, the National Service Trust will pay

all or part of the interest that accrued on qualified student

loans during the Member’s period of service. The accrued

interest paid from the Trust is an additional benefit to the

Member and is not deducted from the Member’s education

award balance.

Unless a Member completes the agreed upon term of service

or is released from service for compelling personal

circumstances, the Trust, by law, cannot pay any interest that

accrues on the Member’s loan(s). Also, the Trust cannot pay

any interest outside the period the Member was earning an

education award. Although the Member may find that some

loans may not qualify to have interest paid by the Trust, it may

be paid under other programs or authorities. The Member

should check with the loan holders.

In order to request for the Trust to pay for the accrued interest,

Members must submit an Interest Payment Request through the

My AmeriCorps Portal account at the completion of the term of

service. Members should click on the “Create Interest Payment

Request” under the My Education Award tab in the left sidebar;

selecting the loan holder; and clicking submit to send it to the

loan holder. If a Member’s loan qualifies, the loan holder will

process the request accordingly.

AmeriCorps NCCC 27

Frequently Asked Questions:

The most current information and detailed, updated FAQs are

available at http://www.nationalservice.gov/. Some general

information is provided below:

1. What do I need to do to get the education award?

You must successfully complete a term of service as an

AmeriCorps NCCC Member and perform at least 1,700 hours of

service to receive a full award, inclusive of ISP hours.

2. What is the amount of the award I will receive?

The amount of your education award depends upon the term

of service you complete. If you graduate from AmeriCorps

NCCC and complete a full-time (1,700 hours) term of service,

you will receive the full education award amount, which is

based on the Pell Grant. Pro-rated awards may be available,

depending on the circumstances under which you departed

AmeriCorps NCCC.

3. How many education awards can I receive?

You may receive up to the equivalent of two full education

awards in your lifetime for service in any national service

position, including AmeriCorps NCCC, AmeriCorps VISTA, or

AmeriCorps State and National. The full amount of the two

awards could be paid over multiple terms of service if you do

not receive the full amount for each of the first two terms of

service. You may serve additional terms in other national

service positions, but will not be eligible for education awards

once you receive the equivalent of two full education awards.

4. How long do I have to use my education award?

Unused education awards expire seven years after the Member

completed service with NCCC, unless an extension is granted.

There are a limited number of bases for granting an extension,

such as serious illness, service in the Peace Corps or service in

another AmeriCorps term. The Member must request an

extension before the award has expired and may make the

request online or by mail. Details of the requirements are sent to

the Member using the mailing or e-mail address on file in the My

AmeriCorps portal prior to the award’s expiration date. An

award may be extended only one time.

5. What happens if I do not complete my full term of service?

A Member who has served at least 15 percent of the term of

service and is released from service for compelling personal

circumstances is eligible to receive a pro-rated award, based

on the length of service. Members and Team Leaders who do

not successfully complete the term (i.e. graduate), or who are

released for cause, are not eligible for any portion of an award.

6. What are compelling personal circumstances?

Compelling personal circumstances are those circumstances

that are unforeseen or beyond an individual’s control.

Examples of circumstances that might be considered to be

compelling personal circumstances are serious illness/injury to

the Member or the death of an immediate Member of the

participant’s family (see Section G “Compelling and Personal

Circumstances” on page 30.)

7. Will I have to pay taxes on my education award?

Yes, your education award is taxable in the year it is used. If you

use a portion of your award, you must include that portion as

income when you file your tax returns for the year in which you

use it.

8. How can I get some more help figuring out how to save on

my federal taxes?

AMERICORPS does not provide tax advice to individuals. If you

have questions, you should contact a tax professional or the

Internal Revenue Service (IRS):

The IRS TELETAX (1-800-829-4477) has recorded information on

the new education credits (Topic #605) and student loan

interest deduction (Topic #456).

To order free publications and forms, call 1-800-TAX-FORM (1-

800-829-3676). You can start with Publication 910, Guide to

Free Tax Services, and Publication 970, Tax Benefits for Higher

Education. These publications are also available on-line.

The IRS’s phone number is 1-800-829-1040.

9. Is accrued interest paid on my student loans by the Trust

taxable?

Yes, interest payments made by the Trust are considered

taxable and are reported to the IRS.

10. Should I include my service dates when I request

forbearance?

Yes, you should include the dates of service in your request.

When submitting your forbearance request in the portal, it will

generate all service terms you have enrolled in and will allow

you to select from those options.

11. How can I get my accrued interest paid?

In order for the Trust to pay the interest that has accrued on a

qualified student loan during your term of service, you must go

to the My AmeriCorps Portal and submit a request for accrued

interest to be paid. When the Trust receives the completed

request and it meets the Trust requirements, a payment will be

sent to your loan holder.

12. Is my award transferable? For example, if I am unable to

use it, can I transfer the award to another individual?

You must be 55 or older when you begin your term of service in

order to be eligible to transfer your education award.

Additional information on transfer eligibility and conditions is

available at http://www.nationalservice.gov/.

13. Who do I contact if I have other questions?

You may call the National Service Hotline at AmeriCorps at 1-

888-942-2677 or visit the “My Education Award” tab in the My

AmeriCorps Portal to have any questions answered.

14. How do I access the My AmeriCorps Portal?

You can access your My AmeriCorps portal at https://

my.AmeriCorps.gov.

AmeriCorps NCCC 28

G. Effects of Leaving AmeriCorps NCCC

before Completion of the Program:

Compelling Personal Circumstances

1. Less than 1,700 Hours Completed

AmeriCorps has designated the Region Director to decide on

a case-by-case basis whether a situation warrants that a

Member receive a pro-rated award. AmeriCorps’ position is

that the situation must be beyond the Member’s control. The

following are examples of circumstances that could justify the

early release of a Member and entitle the Member to a

portion of an award:

• Sickness or critical illness of the Member;

• Death or critical illness of a Member’s immediate family

(spouse, parent, sibling, child, or guardian); or

• Programmatic problems not under the control of the

Member, i.e., loss of funding.

If a Member leaves AmeriCorps NCCC service for compelling

personal circumstances and has served at least 15 percent of

the Member’s service, the Member will be eligible for a

portion of the education award corresponding to the period

served. To determine the percentage of the award, the

number of credible service hours is divided by 1,700 hours. The

resulting percentage is then multiplied by the education

award to determine the amount of the pro-rated award.

Generally, a Member would not be entitled to receive a pro-

rated education award if terminating before graduation:

• in order to accept an offer of employment;

• because the Member finds the work unenjoyable;

• because of the size of the living allowance; or

• in order to move to another area of the country

or another country.

While these reasons may seem justifiable to individual

Members, the service activity, campus, and the

community will suffer when a Member departs. Part of

national service is based on a commitment to

completing the agreed-upon term of service, as

memorialized in the Member agreement. If the

Member resigns for any of these reasons or other

reasons that are within the Member’s control, the

individual will receive no portion of the education

award.

No pro-rated award is permitted without the approval

of the Region Director. The Region Director will be

required to make the determination of whether the

reason for departure constitutes compelling personal

circumstances. The determination will be made at the

time of the Member’s departure and the decision will

be indicated on the end of service form that each

Member is required to complete. When forwarded to

AmeriCorps, it will become the substantiating

document used to issue awards. Each Member who

leaves, or wishes to leave, the AmeriCorps NCCC

program early will be given the opportunity to apply

for an award citing the reasons why the Member

believes that the award is justified. The Region

Director will then determine the validity of the request

and provide the documentation to justify the

Member’s recommendation on the end of term of

service form.

SUMMARY TABLE OF EFFECTS OF EARLY DEPARTURE ON EDUCATION AWARD AMOUNT

IF THE MEMBER HAS

SERVED...

SERVES THROUGH

GRADUATION?

REGION DIRECTOR DETERMINES THAT

EARLY DEPARTURE WAS FOR COMPEL-

LING PERSONAL CIRCUMSTANCES?

AMOUNT OF

EDUCATION AWARD

LESS THAN 1700 HOURS

AT LEAST 1700 HOURS

YES N/A Pro-rated, if Region Director

determines that the hour deciency

resulted from circumstances

beyond the Member’s control

NO YES Pro-rated

NO NO None

YES N/A Full

NO YES Full

NO NO None, unless Region Director nds

that early departure is required to

meet a “window of opportunity”.

AmeriCorps NCCC 29

2. At least 1,700 Hours Completed

With Region Director approval, a Member may be permitted

to depart the program before graduation if the Member has

completed at least 1,700 hours of service and is departing in

order to meet “a window of opportunity” to enter school or to

serve in a National Service position through AmeriCorps State

& National, as a VISTA volunteer, a Peace Corps volunteer, or

as a Member of the Armed Forces. Individuals departing the

program may be approved to leave up to 7 days before the

documented start date. Proof of acceptance by the

institution or program and the institution’s/program’s

requirement to report on a certain date must be

documented in writing. If the Region Director does not make

a determination that departure is to meet “a window of

opportunity,” the Member will not receive any portion of an

education award.

3. Review of Region Director’s Decision

Members may appeal a Region Director’s decision

concerning this section to the National Director, if submitted in

writing and within ten days of the Region Director’s decision.

Child Care Benefits

AmeriCorps NCCC offers a child care benefit to custodial or

joint-custodial parents. The benefit is available to pay for

eligible expenses related to child care while a Member is in

service. The maximum amount of child care assistance a

Member can receive is $400 per month per child. The benefit

is paid directly to eligible child care providers, not to

AmeriCorps NCCC Members. To be eligible to receive the

benefit:

• the Member must be the parent or legal guardian of a

child under the age of 13;

• the guardian, or family Member, the child is living with

must also be either:

• the child care provider, or

• the party responsible for selecting a child care

provider for the eligible child. However, the

identified child care provider may not be the

child’s biological, step, or adoptive parent;

• the Member certifies that child care is needed in order to

participate in the program.

To apply for the benefit, the Member should contact the child

care benefit provider through the website at

https://www.AmeriCorpschildcare.com/ or by calling 855-886-

0687.

Member Assistance Program

AmeriCorps NCCC Members have access to the AmeriCorps

Member Assistance Program (MAP). This benefit is available to

all Members currently serving in the AmeriCorps NCCC

program. Through the MAP, Members have access to mental

health counseling, medical advocacy, life coaching, and

work/life resources. The MAP is provided as a benefit to

Members for the ongoing self-management and care that is

needed while serving in the program. This benefit can be

accessed through a mobile app titled "mylifeexpert.com" or

by phone at 800-451-1834.

Emergency Leave & Personal

Absences

A. Emergency Leave

Emergency leave may be granted in cases of death or

under emergency conditions (a threat to life) where the

Member’s presence is mandated. Some documentation

may be required to substantiate the request.

The relationship to the Member must fall within the following

familial relationships:

• Spouse;

• Children (including stepchildren, adopted children, and

biological children);

• Parents or persons in loco parentis (acting in place of) to

the Member;

• Siblings; or

• Grandparents.

Members traveling on emergency leave are required to

furnish the Member’s own transportation both to and from the

emergency site. Members granted emergency leave will be

entitled to receive the normal living allowances for a period

not to exceed seven calendar days. For absences in excess of

seven days, Members will be placed on administrative

suspension and will be in a no-pay status. This status must be

approved by the Region Director. Members will not be

entitled to accrue creditable service hours during the

Member’s absence.

B. Absence for Minor Illness or Injury

It is recognized that there may be occasions when

Members have a minor illness or injury, such as a common

cold, that may not require a medical appointment. Short

periods of rest and recuperation may be the best method

of treatment and is less costly to the Member. A Member

may elect to take up to two consecutive service or training

days as sick days in quarters. Members must report the need

for sick days to the Team Leader prior to the scheduled start

of the workday.

The Sick Day in Quarters (SIQ) is intended for rest and

recuperation. As such, the Member must remain in quarters

that entire day, so that the Member may return the next

service day. If a Member chooses to remain in quarters for

the day, it is understood that the Member must remain in

quarters throughout the evening as well. Transportation to

and from local stores to procure across the counter drugs or

other health and comfort items will be coordinated with the

respective Unit leader or Team Leader in advance.

AmeriCorps NCCC 30

In the event the Member is unable to return to service or training

at the beginning of the third consecutive corps service day, the

Member must then go on sick call to seek professional medical

advice. If, on the third day of SIQ, the Member’s health is

improving but the Member is still unable to return to service, the

Unit Leader may use discretion in allowing the Member to remain

in quarters a third day without seeking professional medical

attention. Abuse of Sick Days in Quarters procedures may result in

disciplinary action.

Members that take significant amounts of sick days may have

difficulty in reaching the 1700 service hours requirement. In these

circumstances, Members should speak with NCCC staff to

understand available options.

C. Personal Absences

Members in the NCCC-Traditional program are authorized three

personal days leave during the term of service. Members in the

NCCC-FEMA Corps program are authorized five personal days

leave during the term of service. Living allowances will be paid

during the approved personal leave. Service hours will not be

earned during personal days. It should be noted that Members

do not accrue time off or vacation time except for those national

holidays and authorized breaks, as established in the program

calendar.

In no instance will paid personal absences exceed three days

during the program duration. There may be extenuating

circumstances where a Member may request and receive

unpaid personal leave beyond the three paid days. Members

who do not meet the criteria for emergency leave, but who

believe that the circumstances require the presence away from

the campus, project site, or program, may submit a written

request for personal leave through the Team Leader and unit staff

to the Region Director at least five working days before the start

date of the requested personal absence. If approved, and at the

discretion of the Region Director, Members will be granted a

personal absence for an approved period of time.

D. Life After AmeriCorps Days

All Members in the NCCC-Traditional program are authorized two

Life After AmeriCorps days leave during the term of service,

subject to the approval of the Member’s Unit Leader. All

Members in the NCCC-FEMA Corps program are authorized three

Life After AmeriCorps days leave during the term of service,

subject to the approval of the Members’ Unit Leader. Living

allowances will be paid during and training hours will be earned

for approved Life After AmeriCorps days.

E. Absent Without Leave (AWOL)

Members AWOL from AmeriCorps NCCC will be subject to a

dismissal hearing. Members who are AWOL for five consecutive

calendar days may be dismissed from the program in absentia.

Travel To & From Campus

AmeriCorps NCCC will cover most forms of transportation to

and from camps. These include:

• Travel from the Member’s Home of Record (HOR) to the

campus;

• To and from an approved Medical Hold location;

• Member travel to HOR from the campus upon the end of

service;

• Team Leader relocation allowance upon beginning and

completion of the Team Leader’s service term; and

• Special Purpose Travel, e.g., conferences, special events,

etc.

A. Travel Methods

The following outlines the options a Member has when

determining how to travel to/from campus.

1. Travel by Commercial Carrier

Plane, Train, and Bus Tickets

Members authorized to travel via air or bus will be provided a

ticket issued by the AmeriCorps NCCC. The electronic ticket

will be sent to Members electronically (proper government

issued picture ID will be required at the airport). Departing

Members will be provided the itinerary for an e-ticket or

actual ticket the day of departure from the campus. After the

tickets are issued, any changes must be done through the

Member Support Specialist. AmeriCorps NCCC will not pay for

any changes to the ticket. The airline selected for use on

specific routes is mandated (through pre-negotiated

Government Services Agency contracts) and cannot be

changed by AmeriCorps NCCC. Airlines and travel agents will

not issue cash refunds to Members for common carrier tickets

issued by AmeriCorps NCCC. Credits are issued to AmeriCorps

NCCC. In the rare case where AmeriCorps NCCC is unable to

provide a pre-paid bus ticket, the Member will be directed to

purchase the bus ticket and then submit a Claim for

Reimbursement during campus in-processing. If a Member

prefers not to travel by the method provided by AmeriCorps

NCCC, the Member should consider purchasing a bus/rail/air

ticket using the method described in the “Other Options”

section.

Plane

If the trip between the Member's HOR and campus is over 50

miles, an airline ticket will be purchased by the Member

Support Specialist and provided to the Member. At the

request of the Member, a bus or rail ticket may be purchased,

but only if it is less expensive to the government than a plane

ticket.

Members are allowed reimbursement for transportation to the

terminal when traveling over 50 miles between the HOR and

the airport or bus for the one-way trip at the current

authorized mileage rate, as determined by the Federal Travel

Regulations (FTR). Mileage will be verified by a staff Member.

Bus

The use of a bus requires authorization by the Region Director.

This is due to increased cost, transportation time, and

scheduling difficulty.

AmeriCorps NCCC 31

Airline Baggage

In order to be reimbursed for the one bag, the incoming

Members must provide the AmeriCorps NCCC staff an airline

baggage fee receipt from the airline carrier or a Missing

Receipt Form 403 (if the Member does not have the receipt).

The Member Support Specialist will prepare the AmeriCorps

NCCC Form 311, Obligating and Payment Voucher and

provide it to the AmeriCorps NCCC staff for reimbursement to

the Member.

Outgoing Members will be reimbursed to cover the expected

baggage reimbursement costs. Debit card and baggage

costs will be determined by the Member Support Specialist

after receiving the flight itineraries from Travel Management

Agency. No receipt from the Member is necessary; after all,

the Members will be flying home and unable to show the

receipt for baggage costs. The Member Support Specialist will

prepare an AmeriCorps NCCC Form 311, Obligating and

Payment Voucher, which will be used as a receipt to account

for the payment.

AmeriCorps NCCC only reimburses for the first checked bag

at the standard rate with no additional fees for overages of

size or weight.

2. Travel via Privately Owned Vehicle (POV)

Members travelling by POV will be reimbursed at the standard

federal mileage reimbursement rate. A staff Member will use

an online mapping service to determine the total number of

miles authorized for reimbursement. This reimbursement is

intended to cover transportation expenses (although it may

not cover all costs associated with lodging/subsistence). The

total amount claimed cannot exceed $275. The mileage rate

usually changes from year to year. Mileage is authorized for

only one Member per vehicle. If the Member is a passenger

traveling in another Member’s POV, the passenger Member is

entitled to $0.10 per mile, with a maximum of $90. Mitigating

circumstances, such as detours for road construction or

adverse weather conditions, will be considered, provided

written justification is submitted with the travel claim.

Rental vehicles, such as cars or moving vans, will be

considered under the same policy as POVs.

3. Other Options

If approved in advance by the Region Director or designee,

departing Members may elect to purchase transportation

tickets with personal funds and be reimbursed by submitting a

receipt. The Member will be reimbursed only up to either the

actual cost of the ticket purchased or the cost of a similar

government fare ticket, whichever is less based on the fare

between the HOR and the campus.

If a Member decides to stay within the area of the campus

after graduation, the Member has up to 14 calendar days

prior to the date of graduation to purchase a ticket for

departure travel and receive reimbursement for a ticket

purchased with personal funds. Documentation/proof of

travel must be received prior to the Member's completion of

the program to be eligible for reimbursement. Reimbursement

requests will not be processed after the Member is no longer

active in the Member portal. The Member will be reimbursed

only up to either the actual cost of the ticket purchased or

the cost of a similar government fare ticket, whichever is less

based on the fare between the HOR and the campus facility.

4. Miscellaneous Expenses

The shipment of personal belongings is a Member

responsibility. Members will not be reimbursed for the shipment

of any items to or from the campus. AmeriCorps NCCC Staff

generally may not ship a Member’s personal belongings

without

B. Campus Arrival

AmeriCorps NCCC will assist Members with transportation

arrangements and expenses to the designated campus based

upon the Member’s HOR.

Upon acceptance into the program, Candidates will be required

to complete the Travel Profile electronically on My AmeriCorps

Portal account. After the completion and submission of the Travel

profile online form, it will be approved and locked by the

Member Support Specialist. If you need to make updates on the

form, inform the Member Support Specialist to unlock it and make

the change.

Submission of this form by the requested date is critical for making

travel arrangements in a timely manner, notifying the candidate

of the travel arrangements, and subsequently permitting the

candidate to plan the arrival accordingly.

C. Campus Departure

1. Completion of Program Travel

During the final months of service, the Member Support Specialist

will complete travel paperwork to provide information for

departure travel. Based upon this information, the Members will

be prepaid any travel entitlement by debit card or receive an

electronic ticket from the campus on the day of out-processing.

Members will be reimbursed for one bag when traveling by

commercial carrier or mileage up to $275 for driver

reimbursement or $90 for passenger reimbursement.

In order for a Member to make an official change to the

Member’s HOR for return travel, Member must complete Change

of HOR Request Form, but not later than one month prior to

graduation from the program. The letter should request approval

for a new HOR and include an explanation of the circumstances

surrounding the requested change. In addition to the explanation

for the change in the HOR, the Member may be required to

provide additional documentation that substantiates the change

in HOR.

A change of the Member’s HOR from a location inside the

continental U.S. to a location outside the United States or the

Territories of the United States will result in the Member receiving a

travel reimbursement not to exceed the amount authorized for

travel to the original HOR (see “Other Options” in Travel to &

From Campus, Section A.3). Departing Members receive the

itineraries approximately two weeks before departure date.

AmeriCorps NCCC 32

2. Early Departure for Program/Termination Travel

Members are authorized a one-way travel expenses for return

to the HOR upon voluntary or involuntary early termination

from the program at the expense of AmeriCorps NCCC. The

entitlements are the same as those described in "Travel to &

from Campus, Section A.3. Other Options".

D. Team Leader Relocation Allowance

The purpose of the Team Leader relocation allowance is to

assist the Team Leaders in transferring personal items from the

HOR to the designated campus. Each new Team Leader will

be provided a relocation allowance of $250. The Team

Leader will receive reimbursement via a debit card. If a Team

Leader is transferred to another campus during the program

year, the campus will ship the Team Leader’s personal effects

and provide transportation to the new campus. There will not

be a relocation allowance for this transfer. If a Member is

promoted to Team Leader, the Member is not entitled to

receive the relocation allowance because the Member is

already on campus.

Team Leaders that are serving consecutive terms as Team

Leaders will not receive a new relocation allowance for the

new Team Leader term. Team Leaders that are serving

another term as a Team Leader following break in service of

more than three months will receive a new relocation

allowance for this new Team Leader term.

Upon successful completion of the Team Leader service, the

Team Leader will be entitled to a $250 relocation allowance.

Early termination of the Team Leader’s service, whether

voluntary or involuntary, will result in forfeiture of the second

$250 relocation allowance.

E. Travel Not Covered by AmeriCorps

NCCC

Personal, non-official travel will be neither arranged nor

funded by AmeriCorps. This includes authorized emergency

leave as defined in the handbook. Members assume personal

and financial responsibility for these trips. AmeriCorps NCCC

cannot provide advances or loans to Members for these

expenses. It is not permissible to use AmeriCorps’ travel

agency, or to receive a government rate ticket, when

traveling for personal reasons.

AmeriCorps NCCC 33

Residential Living

A. General

1. Roommates

Residences are co-ed; however, only those of the same

gender identity will be assigned as roommates.

2. Assignment of Roommates

To fulfill the national service goal of bringing together young

Americans from diverse backgrounds, roommates are

assigned to encourage opportunities to learn about other

cultures and backgrounds. Upon arrival, Members will be

assigned to a specific room in a residence hall. Requests for

room changes are to be submitted in writing to the Residence

Coordinator or other designated staff person and should

include an explanation for the move request. While the overall

well-being and morale of the Members will always be held as

top priority, occasions may arise when it is necessary that a

Member be required to move to another room. Any such

action will be communicated in writing and will include an

explanation for the required relocation and a timeline for

completing the move.

3. Bathroom Facilities

While on campus, separate bathroom facilities will be

designated for males and females. Members will use the

bathroom as assigned to a room, based on the gender they

identify with. Under no circumstances should any person use

the bathroom facilities of the different gender identity.

4. Attire

During leisure hours, Members may wear the clothing of choice

that is appropriate, non-offensive, and in compliance with the

standards of the host facility.

5. Firearms & Other Weapons

Possession of any firearm or other weapon (e.g., knives with

blades longer than three inches, brass knuckles, etc.) is strictly

prohibited.

6. Security

Residents are responsible for the security of personal

possessions. Rooms should be locked and valuables secured

when the room is unoccupied, and outside doors should be

secured for the safety of residents.

7. Security Problems

Residents are responsible for reporting unescorted visitors and

other security/safety problems to the Team Leader or

Residence Coordinator.

8. Quiet Hours

Quiet hours will normally be from 10 p.m. to 7 a.m. Sundays

through Thursdays, and from midnight to 9:00 a.m. on Fridays

and Saturdays. The term “quiet hours” means that the

residence halls and campus complex will be free of loud

noises. Complaints from other residents about excessive noise

may result in appropriate disciplinary action. These hours may

be modified at the discretion of the Region Director.

9. Visitation

In order to create a community that respects the rights and

privacy of all Members, no person will be allowed in another

person’s dorm room (excluding roommate) from midnight to

7:00 a.m. This rule applies seven days a week and there are no

exceptions; between 10 p.m. and midnight, a Member must

have the roommate’s verbal consent for any other AmeriCorps

NCCC Member, regardless of gender, to be in the Member’s

room.

10. Sexual Contact

Individuals will refrain from all forms of sexual contact while on

duty and while on, or in close proximity to, AmeriCorps NCCC

property, in AmeriCorps NCCC vehicles, and in facilities,

lodging, or vehicles provided by a sponsor organization.

CAMPUS LIFE

AmeriCorps NCCC 34

B. Rooms

1. Cleanliness

Each Member will be held responsible for the cleanliness of

the Member’s assigned room. Beds are to be made daily, all

clothing and personal items should be stored neatly, trash

cans emptied, and floors free of debris.

2. Privacy

Dorm room privacy operates on the honor code; individual

privacy is to be respected at all times. Members should knock

before entering, ask before borrowing, and never enter

someone else’s room without permission.

3. Inspections

There will be periodic room inspections to ensure the health,

safety, and cleanliness of the Member’s room (see

“Inspections” in Residential Living, Section A. Staff Inspections)

These inspections may be unannounced.

4. Food Storage

Food must be properly stored or otherwise disposed of in a

sanitary manner to prevent insect infestation. Food such as

bread, crackers, cookies, and cereal must be kept in air-tight

tins or plastic containers/bags.

5. Cooking Appliances

Storage or use of microwaves (unless approved by the Region

Director or designee), hot plates, broilers, rice steamers, or

cooking appliances in Member rooms are prohibited. These

items will be removed and stored until completion of the

program.

6. Fire Hazards

To avoid fires, candles, incense, or open flames are

prohibited.

7. Flammable Materials

Storage or use of flammable materials, such as gasoline, paint

thinners, camping fuel, or any other explosive or highly

flammable materials in individual rooms is prohibited.

8. Other Appliances

The use of radios, stereos, televisions, and coffee makers is

authorized provided such equipment does not create a fire

hazard and is compliant with local policies. Coffee makers,

hair dryers, irons, curling irons, etc., should be unplugged

when not in use.

9. Electrical Devices

Use of an electrical device that is not properly grounded is

prohibited.

10. Noise

Excessive noise resulting in complaints from other residents will

result in appropriate disciplinary action.

11. Personal Property

AmeriCorps NCCC is not responsible or liable for loss of, or

damage to, a Member’s personal property, including monies

loaned between Members. High-value items – such as high

value electronic equipment, video systems, video games,

expensive jewelry or other such items - are the sole

responsibility of the Member. AmeriCorps NCCC advises

Members not to bring any high value items. If Members bring

high value items to the program, the Members do so at the

Member’s own risk. Rooms should be locked when no one is in

the room.

12. Linens

Members will furnish personal linens.

C. Common Areas

All Members are expected to carry out assigned dormitory

cleaning duties. Common areas will be cleaned daily, and, at

a minimum, the following tasks will be completed:

• Sweep hallways, porches, and stairways;

• Mop and disinfect bathroom floors and shower stalls;

• Scrub and disinfect sinks, toilets, and urinals;

• Empty trash;

• Take out recycling materials;

• Clean mirrors;

• Clean laundry room (if applicable); and

• Clean up after yourself.

If common area or room cleaning duties are not properly

completed, the Member may be subject to appropriate

disciplinary action.

AmeriCorps NCCC 35

D. Fire Prevention/Safety

1. Fire Alarms & Exits

Each Member shall be familiar with the location of fire alarms,

exits, and extinguishers. Each Member shall also be familiar

with the contents of posted evacuation plans.

2. Activating Alarms

Each Member shall be familiar with the location of fire alarms,

exits, and extinguishers. Each Member shall also be familiar

with the contents of posted evacuation plans.

3. Evacuating the Building

Upon hearing or seeing the alarm, everyone will leave the

residence hall by the nearest exit and assemble by teams in a

predetermined location a sufficient distance from the dorm so

that firefighting personnel can accomplish the Member’s task.

Team Leaders will account for all Corps Members on the team

and provide such information to the Unit Leader or

appropriate staff Member.

4. Failure to Respond to Fire Alarms

Failure to respond appropriately to fire alarms (including drills)

may result in disciplinary action.

5. Fire Prevention & Safety Policies

All Members must be familiar with the fire prevention and

safety policies of the living quarters and service sites.

E. Visitors & Visitation

1. Definition

Anyone who is not a Member of the AmeriCorps NCCC

assigned campus and is not assigned to the dorm (room or

house) is considered a visitor.

2. Check in

All visitors must comply with AmeriCorps NCCC policies.

3. Rules & Regulations

Visitors will be accompanied by a Member, who will advise

the visitor of all rules and regulations.

4. Visitation Hours

Visitors are not authorized to remain in dormitories or on other

campus or spike housing overnight and will not be allowed in

rooms during quiet hours (see “Quiet Hours” in Residential

Living, Section A(8))

All visitors must follow local visitor check in procedures as

determined by the region.

Inspections

A. Staff Inspections

1. Periodic Inspections

Health, safety, and sanitation inspections will be conducted

periodically by AmeriCorps NCCC staff. Inspections will be

conducted in pairs and may be announced or

unannounced. Members do not have to be present during an

inspection.

2. Purpose of Inspections

Inspections are limited to the purposes for which they are

authorized and should not involve the examination of any

desk, bureau, trunk, or other presumptively private container.

Unlocked closets and refrigerators may be inspected to

ensure that they are clean and orderly.

3. Evidence of Crime

If a staff Member should see evidence of a crime in plain

view, the staff Member is responsible for reporting the

observation to the Unit Leader, Deputy Region Director for

Unit Leadership, or Region Director and ensuring that the

evidence is safeguarded until it is turned over to the

appropriate authorities.

4. Probable Cause

Inspections should not be used to search for illegal items or

evidence of a crime. Officials must base any search under the

Fourth Amendment to the U.S. Constitution on probable

cause and comply with search and seizure requirements.

B. Other Official Inspections

Public health, public safety, and fire officials may conduct

routine inspections of residence hall rooms and storage areas

to promote the overall health and welfare of all residents.

These inspections may result in disciplinary action for any

individual who is responsible for violations of AmeriCorps

NCCC policy.

Inspectors must be accompanied by AmeriCorps NCCC staff

inspecting a Member’s room for health and safety purposes.

These inspections can occur at any time and do not require

the presence of the Member. As stated above, inspections by

public safety and fire officials are also limited to the purposes

for which they are authorized and should not involve the

examination of any desk, bureau, trunk, or other

presumptively private container.

AmeriCorps NCCC 36

Unlocked closets and refrigerators may be inspected to ensure

that they are safe and clean. If an inspector should see

evidence of a crime in plain view, the inspector has the

responsibility to report observation to law enforcement

authorities.

All mail and packages sent to the campus facility are subject

to inspection and mail and packages that appear suspicious

may be opened.

C. Emergency Entries

1. Fire Officials

Fire officials may lawfully enter an individual’s room without

permission to search for, or to confirm the presence of a fire or

related dangers.

2. Law Enforcement & Other Officials

Any person, including law enforcement officials, may enter a

Member’s room without permission in order to search for,

rescue, evacuate, or treat fire or disaster victims, or otherwise

save lives or property from destruction.

3. Seizure of Evidence

In the course of assisting at a fire or disaster, police officers may

lawfully seize any evidence of a crime they observe in plain

view for purposes of prosecution. Since they are lawfully on the

premises, they do not need to obtain a warrant.

4. Fire Officials/Evidence

Fire officials have a responsibility to report any evidence of a

crime they have observed to law enforcement officials.

However, a police officer who seeks to enter a Member’s room

solely to investigate such a report is under legal obligation to

comply with search and seizure requirements.

Privately Owned Vehicles (POV)

Personal vehicles kept on campus must meet the following

conditions:

• The owner must have a valid operator’s license and, if

required, must obtain a local license. Proof of a valid

driver’s license must be provided to the designated

AmeriCorps NCCC staff for verification. Motorcycle

operators must show proof of completion of an

appropriate training course;

• The vehicle must be properly titled and licensed. Proof of

vehicle registration must be provided to the designated

AmeriCorps NCCC staff person;

• If required by the state, the vehicle must bear a current

valid inspection sticker at all times;

• All private vehicles and operators must be covered under

the local minimum vehicle liability insurance requirement.

Proof of current coverage must be provided to the

designated AmeriCorps NCCC staff person;

• Personal vehicles will not be used for any AmeriCorps

NCCC official business, except as approved by the Region

Director for individual transportation to and from individual

service projects or as otherwise authorized by the Region

Director after consultation with the National Director;

• For purposes of safety and accountability, any Member

traveling over 100 miles from the AmeriCorps NCCC

campus in a personal vehicle must notify in writing to the

Unit Leader;

• Vehicles are parked and stored on campus at the risk of

the owner. AmeriCorps NCCC assumes no liability for theft

or damage to privately owned vehicles. Vehicles will not

remain on AmeriCorps NCCC premises after the end of the

program year;

• Legal difficulties that may result from the use of private

vehicles on or off campus are the responsibility of the

owner. Local authorities may restrict/deny driving privileges

to individuals who violate traffic laws on the campus

compounds.

Use of Government Vehicles

A. Official Purposes for Use of

Government Vehicles

AmeriCorps NCCC vehicles may be used only for official

purposes. Official purposes for government vehicle use

include:

• transportation to and from project sites;

• transporting authorized visitors, project sponsors, Members,

and others in the standard conduct of government

business;

• vehicle maintenance;

• spike preparation;

• transporting Members to and from sick call and doctor

appointments;

• obtaining other project support when authorized by the

Unit Leader;

• official functions or training in support of the program;

• team or personal needs shopping, e.g. grocery shopping

or other personal needs shopping; and

• structured Leisure Activities (SLA), ISPs, service learning

activities, and specialty role activities.

AmeriCorps NCCC 37

B. Approval for Use of Government

Vehicles during Local Projects

While on local projects, all government vehicle use for SLA

activities must be approved by the Deputy Region Director for

Unit Leadership. With Unit Leader approval, a government

vehicle can be used for ISPs.

Government vehicles may not be used for any other purpose

not listed in Section A above without the express authorization

of the Region Director.

C. Approval for Use of Government

Vehicles during Spikes

While on spike, van usage approval for ISPs, service learning

activities, specialty role activities, and Structured Leisure

Activities (SLA) is as follows:

• With Team Leader approval, trips within a 25 mile radius;

• With Unit Leader approval, trips in a 26-100 miles radius;

and

• With Deputy Region Director for Unit Leadership approval,

trips over a 100 mile radius.

Van usage is expected to occur within hours that are

consistent with work periods, meal times, or authorized team

events. Vans must be parked at either spike housing or at the

campus between the hours of 12:00am – 6:00am, unless the

team received prior approval from the Unit Leader.

AmeriCorps NCCC vehicles cannot be provided to sponsors

for personal use. They can be used as part of a team project

but can only be driven by AmeriCorps NCCC certified

Members or Team Leaders.

Whenever possible, if local public transportation is available

and appropriate, it may be utilized in lieu of government

vehicles.

1. Parking Garages

Van drivers will not enter or park in parking garages without

Unit Leader approval because:

• parking garages are not designed for, and are

difficult to navigate, in large vehicles such as 15

passenger vans; and

• there have been a high number of accidents

such as roof scrapes and turning damage to

vehicle sides in parking garages.

Unit Leaders may approve teams using parking garages for

parking at project locations with the following conditions:

• No other reasonable non-garage parking is

available in the vicinity; and

• The Team Leader verifies the garage is of a

sufficient layout to enable vans to safely navigate

(clearance, parking space size, turning radius,

etc.)

D. Transport of Non AmeriCorps

Members

The Region Director may approve the transport of approved

visitors, project sponsors or training facilitators, AmeriCorps or

other government employees (to include FEMA staff or

reservists) in the conduct of the project or training session is

authorized:

• when it is in the best interests of the project or the

government;

• during an immediate disaster response; or

• to consolidate the number of vehicles when there is a

request to restrict vehicles in a disaster zone.

At no time will the vehicle be used to transport groups such as

school children or similar groups. For example, transporting

children at a camp site from one end of the camp site to the

other is not permitted.

The Region Director can authorize the transportation of other

people if extenuating circumstances exist.

E. Training & Certification Drivers

Members who drive government vehicles must first be trained

and certified through classroom instruction and a road test.

Additionally, driving records will be checked to ensure individuals

are legally qualified to drive motor vehicles, that the driving

histories are appropriate, and that they possess a current license.

Once certified as a driver, it is the Member's responsibility to

maintain a valid driver's license or inform staff it if expires. In

addition, Member driving is a privilege that can be suspended at

any time. Team Leaders and Unit Leaders may suspend/revoke

driver certifications and/or driving privileges based on accidents,

safety concerns, concerning driver evaluations, etc.

F. Vehicle & Driving Safety

Travel speed for Members must never exceed 65 miles per hour,

regardless of higher posted limits. Actual driving time must not

exceed ten hours per day. Drivers, and Assistant Drivers, must

rotate after each two hour interval, or shorter, as determined by

fatigue and road or weather conditions. Night driving shall only

occur with Unit Leader authorization when necessary to meet

program requirements, such as travel to and from the spike site or

other required travel.

Proper seat belt usage is mandatory in all government vehicles at

all times. At least one AmeriCorps NCCC trained ground guide is

required when backing up, or when navigating tight conditions.

Drivers and Assistant Drivers are prohibited from operating cell

phones, tablets, laptops, or using headphones while operating an

AmeriCorps NCCC or sponsor-provided vehicle. They may only

be used by Assistant Drivers for work-related functions

(navigation, answering the TL phone, etc.).

If the use of trailers is necessary, the assigned vehicle driver must

be trained and approved, by the Unit Leader, to operate a

vehicle with a trailer.

AmeriCorps NCCC 38

G. Emergencies

Only those Members designated, trained, and certified as drivers

may operate vans or other government vehicles. The only

exception to this general rule is during an emergency.

Emergencies are defined as those situations where the safety,

health, or life of a Member or other individual requires immediate

movement of a vehicle and a certified driver is not available. Any

driver with a current driver’s license can operate a government

vehicle in case of emergency.

H. Responsibility of Authorizing Officials

Team Leaders shall exercise caution and discretion in authorizing

the use of AmeriCorps NCCC vehicles. To allow the unofficial use

of AmeriCorps NCCC vehicles may place the Team Leader in a

legally precarious position, as that individual could be held

personally liable should an accident occur and it is determined

that the accident did not occur within the scope of the driver’s

official duties.

I. Responsibility of Authorizing Officials

AmeriCorps NCCC drivers are responsible for all parking,

speeding, or traffic tickets they receive while operating an

AmeriCorps NCCC vehicle. The payment of all fines is the sole

responsibility of the driver, not of AmeriCorps NCCC. AmeriCorps

NCCC will not officially represent any Member if the Member is

required to appear in court for traffic violations.

Incidents that result in points added to a Member’s driving record

during the AmeriCorps NCCC program must be reported to the

driver’s Unit Leader, no matter when or in what vehicle the

incident occurred. This is because a Member’s driving history

influences whether the Member is considered suitable, or remains

suitable, to be an AmeriCorps NCCC certified driver.

J. Accident Reporting Procedures

Collisions with other vehicles or objects must be reported

immediately to the driver’s Unit Leader. The driver’s AmeriCorps

NCCC driving privileges will be immediately suspended pending

an investigation and reinstated at the discretion of the Unit

Leader. In the event of an accident, all drivers will follow the GSA

and AmeriCorps NCCC reporting and notification procedures. A

GSA - SF91 Motor Vehicle Accident Report and GSA - SF94

Statement of Witness must be properly completed and submitted

to the Unit Leader.

Photographs of both vehicles and the respective damages must

be taken. Sufficient photographs should be taken to ensure

proper visual documentation of all vehicles and the scene of the

accident or incident. Accident reports and files for all accidents

must be submitted to the Unit Leader within 24 hours of the

accident. The witness statements must be legible and factually

complete.

K. Ground Guide Exceptions

Team Leaders may be excused from using ground guides under

specific circumstances such as conducting sick call, carrying out

administrative and/or logistical duties and emergency situations

when a Team leader is the only person available. The Team

Leader must still walk around the vehicle to determine if it is safe

to proceed. However, reasonable efforts should always be taken

to locate a ground guide before backing up a vehicle without a

ground guide.

Use of Sponsor Vehicles

Sponsor vehicles may be driven by AmeriCorps NCCC Members

only for official purposes and when AmeriCorps NCCC vehicles

are unavailable, or when sponsor vehicles are required for a

particular service task. Prior approval by the Unit Leader is

required and only AmeriCorps NCCC approved drivers may

operate sponsor vehicles. For traditional AmeriCorps NCCC, the

sponsor agreement must indicate that the sponsor will assume

liability for an AmeriCorps NCCC Member driving its vehicles.

FEMA Corps Members may drive FEMA fleet or rental vehicles

under the following conditions:

1. Only AmeriCorps NCCC-approved drivers may drive FEMA

vehicles; and

2. Driving the vehicle falls within the scope of driver’s official

duties.

An approved driver must receive appropriate training before

using certain types of sponsor vehicles, such as bobcats, golf

carts, backhoes, tractors, and forklifts.

Members are not authorized to use vehicles that are not officially

affiliated with the sponsoring organization (i.e., a friend of the

sponsor or another volunteer’s vehicle).

In addition to complying with the safety standards in this

handbook, Members must also adhere to any additional safety

standards set by FEMA or sponsor organizations.

AmeriCorps NCCC 39

Safety

A. Training & Certification

All Members will be trained to operate any and all equipment

assigned to them. Under no circumstances shall Members operate

any piece of equipment unless qualified to do so and authorized

by the Team Leader or supervisor. Certification will be obtained

when and where required.

AmeriCorps NCCC staff will work with project sponsors to identify

potential hazards and tools and equipment to be used; however,

project requirements often change and all Members must be

diligent to be aware of one’s own safety and avoid potential

hazards. Any Member can propose a work stoppage to the Team

Leader or project sponsor if the Member believes an act or

situation is unsafe.

B. Use of Hand Tools

The following guidelines will be observed when using hand tools:

• Members must use and treat tools in a professional and

appropriate manner. For example, handles should be tightly

fitted, secured with a wedge, and inspected for splitting,

warping, and absence of slivers;

• Always use sharp tools, as dull tools are dangerous;

• Keep tool guards in position on cutting edges during

transportation to and from project sites and while not in use;

• Never throw or play with tools; and

• Inventory and clean all tools at the end of each day and

return them to the appropriate storage areas. Report any

discrepancies to the Unit Leader and Project Sponsor.

C. Personal Protective Equipment (PPE)

Members shall be alert and apply common sense at all times

when operating power equipment. Inappropriate and unsafe

behavior will not be tolerated. The mandatory use of PPE may be

required by project sponsors, Team Leaders, or Unit Leaders.

1. Protective Clothing & Equipment

Protective clothing and equipment such as hard hats, gloves,

safety boots, and foul weather gear, also known as personal

protective equipment (PPE), will be issued to AmeriCorps NCCC

Members as necessary. Such clothing or equipment remains the

property of the government and, except for expendable or worn-

out items, must be returned to the campus upon termination or

when no longer needed. Members who lose this equipment may

be required to replace items at the Member’s own expense.

Instruction in the proper use and maintenance of such clothing

and equipment will be provided.

2. Eye Protection

Eye protection must be worn while using or operating grinders,

chainsaws, chippers, stump cutters, hammers or sledge hammers;

sawing stranded cable or wire rope; and while painting above

one’s head. Under no circumstances will face shields be worn in

place of safety glasses; they may be worn over the safety glasses.

3. Hard Hats & Steel-Toes Boots

Hard hats and steel-toed boots must be worn at all times at

appropriate project sites, and when carrying or sharpening tools.

Under no circumstances will soft caps or soft athletic shoes be

worn in place of hard hats or proper work boots.

4. Hearing Protection

Hearing protection must be used when operating or working near:

• routers, circular or table saws, or other power tools;

• wood chippers, jack hammers, or other mechanical

equipment;

• tractors, back hoes, or other motorized equipment that has

the potential of causing hearing damage, as determined by

the Team Leader and/or Project Sponsor; and

• any other area where the Team Leader or Project Sponsor

determines there is the potential for hearing damage.

5. Safety Gear with Chain Saw

Safety chaps, bibs, or pants must be worn any time a Member uses

a chain saw. Also, Members must wear protective gloves, eye

protection, hearing protection and a helmet with ear muffs and a

face shield attached. Members must receive chainsaw training

from an AmeriCorps NCCC approved trainer before operating a

chainsaw, even if the Member has prior experience.

6. Gloves

Except in rare cases, Members must wear gloves while working on

project sites and when carrying or sharpening tools.

7. Dust Masks & Respirators

Properly fitted/fitting disposable dust masks or respirators must be

worn when spraying paint, working with treated wood or plaster,

or engaging in any other activity that results in dust, fumes, mists,

or other possible harmful conditions.

WELFARE OF MEMBERS

AmeriCorps NCCC 40

D. Drinking Water

All teams will be supplied with a water container that is to be

taken to project sites where potable running water is not readily

available. Team Leaders will ensure that drinking water is

available at all times.

E. Transportation Safety

During transportation to and from AmeriCorps NCCC

activities, Members will be seated inside the vehicle in which

they are riding. No one will stand up, ride the tailgate, ride the

running board, or ride outside of any vehicle. Proper restraints

(seat belts/shoulder restraints) must be worn at all times.

Ground guides must be used when backing up, or pulling in or

out of tight spaces, in 15-passenger vans or in other vehicles

with limited visibility. Individuals will not operate cell phones in

any manner whatsoever, to include texting, or use

headphones while operating an AmeriCorps NCCC or

sponsor-provided vehicle.

F. Life Jackets

Members working in or around water must wear approved life

jackets. This includes, but is not limited to, persons working in

boats or barges and cleaning streams in deep areas (where

Members can no longer stand). When waders and/or hip

boots are required, they must be equipped with steel toes.

Members working over ice-covered water will carry and

secure a rope of at least 20 feet.

G. Tool Storage

Tools will be properly stowed at all times while in transport in

vehicles.

H. Fuel Storage

Fuel will only be transported in approved containers. At no

time will fuel or other hazardous chemicals be transported in

the passenger compartment of any vehicle.

I. Hunting-Related Hazards

Due to the extreme hazards associated with hunting seasons,

AmeriCorps NCCC teams must exercise extreme caution in

any area where it is reasonable to assume that hunters will be

present. Team Leaders, staff, and project sponsors should be

alert to any hunting-related hazards and work together to

ensure team safety. In some cases, it may be necessary for

Members to wear blaze orange safety clothing.

J. Safety Responsibilities

1. Corps Members

Corps Members will be monitored by Team Leaders and Unit

Leaders to ensure that they are using safety equipment

properly and responsibly. In cooperation with Deputy Region

Director for Programming, they will ensure that project

sponsors provide appropriate training in the use of unfamiliar

equipment and will participate in planning and/or presenting

such training instruction. Corps Members have an obligation

to state any concerns to Team Leaders and/ or site supervisors

if they are engaged in a task they believe puts them in an

unsafe situation.

2. Team Leaders

Team Leaders are responsible for the day-to-day safety of the

teams and for maintaining a safe working environment. They

will conduct a safety briefing prior to commencing work each

day. They will ensure that safety equipment, tools, and

machinery are in good working order and in a good state of

repair. Unsafe equipment will be reported and not used until

repaired. This includes equipment borrowed from other

entities.

3. Corps Members & Team Leaders

Team Leaders will receive first aid/CPR/AED training. In

addition, Members receive training in accident prevention

and will adhere to the following:

• Comply with state and federal safety regulations and laws

(including highway laws), and the AmeriCorps,

AmeriCorps NCCC, or host facility policies and/or

directives;

• Maintain and safeguard all equipment assigned to them.

Corps Members are also responsible for advising Team

Leaders or supervisors of the condition of the equipment;

• Identify any medications they are using that could affect

the safe operation of tools and vehicles;

• Ensure that all passengers riding in the vehicles wear

appropriate restraining devices; and

• Not smoke, burn candles or incense, or create a fire

safety hazard in the rooms.

K. Sanctions

Any violation of the above rules will be investigated and,

when appropriate, disciplinary action will be taken.

Hazardous Materials

AmeriCorps NCCC staff will ensure that hazards posed

through the use of all chemicals both on campus and at work

sites are evaluated, and that information concerning these

hazards is provided during training sessions.

A. Container Labeling

Each container holding hazardous material must be clearly

labeled according to its contents and must display the

appropriate hazard warning. Removing or defacing such

labels is strictly prohibited.

AmeriCorps NCCC 41

B. Project Hazardous Materials

Awareness

Members should be aware of all hazardous materials on or

around a project site. Awareness includes a site inspection by

the Team Leader and the Vehicle, Safety, Transportation (VST)

Specialty Team Member and a briefing by the project

sponsor.

Physical Training

Members will participate in team conditioning at least three

times weekly. This conditioning will be team-based. The

conditioning program is important because AmeriCorps

NCCC undertakes hard, physical work and Members need to

be strong and limber enough to engage in it safely. During

the Corps Member Training Institute (CTI), which takes place

during the first weeks of the program, physical conditioning

will be conducted by units or the entire corps to the extent

practicable.

A. Safety Considerations

1. Warm-Up Stretching

All exercises must be preceded by an appropriate warm-up

and stretching period and followed by an appropriate cool-

down period.

2. Road Guards

All jogging/running formations will be accompanied by road

guards wearing reflective orange vests and carrying

flashlights, if appropriate.

3. Weather Conditions

Weather conditions will be considered at all times to

determine the safety and feasibility of conducting physical

training. No outdoor activities will be conducted whenever

thunder is audible or lightening is visible.

4. Health Concerns

No individual will be required to participate in any exercise

that is reasonably beyond the individual’s physical capability

or that would constitute a direct threat to the Member’s

health.

B. Prohibitions

Under no circumstances will physical training be assigned as a

disciplinary measure. If Members refuse to participate or do

not participate in good faith, they may be subject to

disciplinary action.

C. Standards of Physical Training

1. Physical Fitness

The AmeriCorps NCCC community subscribes to the principle

of physical fitness for all Members.

2. Exercise & Conditioning

Members will engage in a regular and routine fitness regimen

for exercise and conditioning while recognizing physically

limiting conditions that exist among Members.

3. Fitness Goal

The regimen utilizes levels of fitness in order to accommodate

the differences in the community, with the goal being to have

the Members reach beyond personal limits to new heights of

physical stamina.

4. Continuity

Physical training will not be sacrificed in any manner.

Provisions exist at each campus to provide for continuity in the

fitness program regardless of weather, facilities, or program

conflicts

5. Cohesiveness

Routine physical training provides the team with cohesiveness.

6. Benefits

Physical Training is a essential means of promoting personal

development, physical fitness, and self-confidence in the

Corps while enhancing Members’ overall wellbeing. Physical

Training is intended to be a team- based conditioning

program that supports the healthy sustainment, improvement,

and overall quality level of physical fitness for Members.

7. Responsibilities

All Members are responsible for the weekly physical training

program to ensure a safe and effective physical training

program for the team.

AmeriCorps NCCC 42

Inclement Weather

Members should be prepared to spend a substantial amount of

time outdoors. Light rain, cold weather, or snow on the ground will

not stop AmeriCorps NCCC teams from completing service

projects. Team leaders, Unit Leaders, and worksite supervisors

should agree when working conditions are not appropriate for

the team to continue working on the project. AmeriCorps NCCC

teams should receive training as to how to recognize and

respond to conditions caused by severe weather. The following

guidelines should be followed during periods of severe weather.

A. Cold Weather

Precautions must be taken, both outdoors and indoors, in

extremely cold weather. The wind chill factor makes the body’s

internal temperature regulating mechanisms feel as though it is

much colder than the thermometer indicates.

The Wind Chill Index should be used in making a decision. A lower

limit of 20 degrees Fahrenheit (when adjusted for wind chill) is the

guideline for outside work. Outdoor activities may be authorized

at colder temperatures for short periods of time, but only after the

following safety precautions have been taken.

Members should be:

• trained to recognize the symptoms of frostbite and

hypothermia;

• properly clothed for the temperature – foul weather gear for

rain and wool or synthetic fabrics for cold extremes;

• assigned to work in pairs;

• assigned outside for limited periods of time;

• able to access a readily available warm-up location; and

• regularly monitored by Team Leaders and/or unit staff.

B. Hot Weather

Precautions must be taken, both outdoors and indoors, in

extremely hot and humid weather. The Heat Index demonstrates

how heat and humidity combine to create hazardous working

conditions. When working in hot weather, Members will:

• have access to an adequate water supply;

• wear SPF-15, at a minimum, sunscreen/block to protect

themselves from sunburn (not only be necessary in hot

weather conditions);

• undertake less physically strenuous work tasks;

• take frequent breaks;

• avoid working outdoors at mid-day;

• be monitored frequently; and

• trained to recognize and be alert to symptoms of heat

exhaustion and dehydration.

C. All Inclement Weather Conditions

On days when there are thunderstorms, freezing rain, heavy

precipitation, or poor air quality, region staff should rely on

information available from local sources, such as law

enforcement, highway department offices, weather bureau, and

the radio, to determine whether teams should report to project

sites, or, if already at a project site, whether they should end work

early to avoid unsafe travel conditions. Teams required to work in

inclement weather must also check the above referenced

sources of weather information to ensure that working outdoors is

safe. Whenever thunder is audible or lightening is visible, teams

may not work outside.

D. Responsibility of the Team Leader

Subject to direction from the supervisor, the Team Leader, not the

project sponsor, is responsible for determining whether or not a

team will engage in service activities during inclement weather.

The Team Leader should inform the Unit Leader of any weather-

related service activity changes as soon as reasonably possible.

Spike Sites

A “spike” occurs when a team undertakes a service project

that requires an overnight stay away from the campus facility

for one or more nights.

A. General

1. Length of Spikes

No team will be away from the campus for more than 90

continuous days unless approved by the National Office. FEMA

Corps teams, however, can stay away from the campus more

than 90 days without approval from the National Office. Teams

may spend several months of the overall term of service on spike.

2. Support Services

Support services for Members will be, to the extent practicable,

commensurate with campus support services and will be assured

for the life of the project.

B. Supervision & Accountability

All spike projects will be team-based. The following rules will

apply to all teams on spike.

1. Team Leader Responsibilities

The Team Leader is in charge of the team from the time of

departure until return and is responsible for the safety and well-

being of the team. However, any unit staff Member or project

staff Member may direct changes affecting the safety and well-

being of the team, or the accomplishments of project objectives.

2. Delegation of Responsibilities

At the beginning of each day, the Team Leader will appoint

one Corps Member to assume responsibility for the safety and

well-being of the team in the event that a Team Leader

becomes incapacitated. If such a situation arises, the

appropriate Unit Leader must be notified immediately.

AmeriCorps NCCC 43

3. Spike Housing

The housing facility and boundaries designated by the Team

Leader, with Unit Leader approval, will be known as the spike

housing. All rules specific to the regional campus will be

enforced in this area. This includes no overnight guests, with

the limited exception of personnel affiliated with AmeriCorps

NCCC or the project sponsor.

If a team is staying at spike housing that has hosted previous

teams, then the previous spike boundaries will apply. This

information should be communicated prior to the team’s

arrival at the spike housing site. If the spike housing site is a

new project, the team will assign boundaries upon arrival at

the site and make those boundaries clear to the team

immediately. This will be accomplished in consultation with the

Unit Leader. If a team has a team charter, the spike

boundaries should be included in the charter.

When multiple teams are at a project site and share the same

living arrangement, Unit Leaders will solicit recommendations

on what the spike housing boundaries should be from the

Team Leaders. If teams from other campuses arrive within 72

hours thereafter, the Unit Leaders will coordinate to establish

common boundaries. This will occur within 72 hours of the first

team arriving, or within 24 hours of the arrival of the final team

expected to be housed at that particular site, whichever is

shorter. Unit Leaders for the multiple teams are responsible for

approving proposed boundaries.

Once a spike housing boundary is established and approved

by the Unit Leader, it will remain in place for the time period

where AmeriCorps NCCC continuously occupies the housing

site and may only be adjusted if there is a compelling safety

or programmatic interest to do so.

4. Code of Conduct

The AmeriCorps NCCC Code of Conduct will be enforced at

all times during the spike, including free time both on and off

the spike site.

5. Host Facilities Rules

To the extent reasonably possible, AmeriCorps NCCC teams

will conform with rules specific to the host facility.

6. Additional Rules

The Team Leader may establish additional rules for the spike

that are reasonable to ensure the health, safety, and morale

of the team, as necessary.

7. Leaving Spike Housing

No one may enter (i.e., friends, visitors), nor may Corps

Members leave the spike housing without first notifying the

Team Leader. Corps Members who wish to leave the spike

area should do so in groups of two or more. Those leaving

should, whenever possible, inform the Team Leader as to the

destination and expected time of return. Once back in the

spike housing area, Corps Members should check in with the

Team Leader or designated Corps Member if the Team

Leader is offsite.

C. Team Leader Responsibilities

While a team is out on spike, the Team Leader is required to:

• maintain a list of emergency contact phone numbers for

AmeriCorps NCCC personnel;

• locate the emergency medical facility upon arrival and

familiarize the team on how to get there in case of an

emergency;

• maintain a supply of Worker’s Compensation forms and

other related injury and accident forms;

• provide main AmeriCorps NCCC staff and the project

sponsor with a telephone number where the team can

be reached;

• in consultation with the Unit Leader, assign boundaries to

the spike lodging upon arrival and make those

boundaries clear to the team;

• ensure that Members and visitors are aware of spike

lodging rules;

• check in with team’s assigned Unit Leader at the campus

regularly and provide a status report;

• prepare and submit Project Status and Accountability

Reports (Weekly Progress Report) to the Unit Leader at

least once a week, which will be forwarded to the Region

Director;

• ensure no Member consumes alcohol at the spike lodging

or project work site at any time; and

• maintain a general awareness of the location of all

Members at all times and a general awareness of all

events and occurrences at and around spike housing.

D. Sanctions

Any violation of spike rules may result in disciplinary action, up

to, and including, dismissal.

AmeriCorps NCCC 44

Service Hours Policy

A. Direct Service

1. Service Requirement

In order to qualify for a full education award, Members must

(1) complete a minimum of 1,700 hours of service, and (2)

successfully complete the program. In general, eligible service

activities are those service activities that directly relate to a

program’s community service projects. Key criteria are

outlined below—including, but not limited to work plans and

inclement weather plans .

“Service” is community service that is a direct benefit to the

community where it is performed (not including the

AmeriCorps NCCC community). This includes both team

service projects and individual service hours, as approved. Part

of the service hours can be activities incidental to performing

service (such as travel to and from the worksite, project

preparation and research, project portfolio completion, and

project debrief). Not more than 10 percent of a Member’s

service hours may be credited for this activity.

2. Prohibited Activities

AmeriCorps NCCC Members while in uniform, while on duty,

while representing AmeriCorps NCCC, or while using

AmeriCorps NCCC resources may not engage in any of the

following activities:

1. Attempting to influence legislation;

2. Organizing or engaging in protests, petitions, boycotts, or

strikes;

3. Assisting, promoting, or deterring union organizing;

4. Impairing existing contracts for services or collective

bargaining agreements;

5. Engaging in partisan political activities, or other activities

designed to influence the outcome of an election to

Federal office or the outcome of an election to a State or

local public office;

6. Participating in, or endorsing events or activities that are

likely to include advocacy for or against political parties,

political platforms, political candidates, proposed

legislation, or elected officials;

7. Engaging in religious instruction, conducting worship

services, providing instruction as part of a program that

includes mandatory religious instruction or worship,

constructing or operating facilities devoted to religious

instruction or worship, maintaining facilities primarily or

inherently devoted to religious instruction or worship, or

engaging in any form of proselytization;

8. Providing a direct benefit to any— (A) business organized

for profit; (B) labor union; (C) partisan political

organization; (D) nonprofit organization that fails to comply

with the restrictions contained in section 501(c) of the

Internal Revenue Code of 1986, except that nothing in this

paragraph shall be construed to prevent participants from

engaging in advocacy activities undertaken at the

Member’s own initiative; and (E) organization engaged in

the religious activities described in paragraph (7), unless

the position is not used to support those religious activities;

9. Providing abortion services or referrals for receipt of such

services; or

10. Conducting a voter registration drive or using AmeriCorps

resources to conduct a voter registration drive.

3. Duties Not Considered Service

• Service that supports the operation of the AmeriCorps

NCCC campus, e.g., shopping, cleaning dorms, and night-

watch duty; and

• Member involvement in committees and governance with

the AmeriCorps NCCC community. While this fosters

citizenship and contributes to the overall health of the

AmeriCorps NCCC community, it does not fall within the

intent of the legislation, which is, in part, to have service

impact communities other than its own.

B. Independent Service Project Hours

All AmeriCorps NCCC Corps Members must earn a portion of

the 1,700 hour requirement through Independent Service

Project (ISP) hours. ISPs are different from the day to day team-

based service. They are intended to allow Corps Members to

serve on issue areas in which they have an individual interest,

to afford them a broader variety of service experiences than

what they accomplish as a team, and to give them an

understanding of how they may continue to serve beyond the

team-based experience.

Of the 1,700 service hours required for program completion, a

certain number must be ISPs, according to the chart on the

following page.

ISP requests must be submitted to the designated NCCC staff

approver no later than three business days prior to the start of

the ISP. ISPs must be approved by the designated NCCC staff

approver and must be performed so as not to interfere with

regular, team-based projects - mostly during evenings and

weekends. Members may discuss ISP's that are not approved

with the designated NCCC staff approver or Unit Leader for

further clarification. These decisions have no appeal process.

AmeriCorps NCCC-FEMA Corps Members may only earn hours

for ISPs that are disaster-related. Corps Members who fail to

achieve the required hours of ISP service may be subject to

having the Member’s education awards withheld or pro-rated.

ADMINISTRATION

AmeriCorps NCCC 45

All ISP's will have a Member designated as a point of contact

to the hosting organization. The designated point of contact

will take a coordinating role to contact the sponsoring

organization, recruit other Members, arrange logistics,

communicate cancellations, etc. If a Member does not

attend or find a replacement and does not have a legitimate

reason for withdrawing then the Member may be subject to

disciplinary actions. Members are responsible for all

documentation associated with the ISP. This includes

paperwork as well as keeping track of the hours served on the

ISP. The point of contact/lead Member is required to

complete and return the ISP documentation and completion

reports to the Unit Leader or the designee via the Team

Leader as soon as possible but not more than 90 days

following the completion of the ISP.

Team Leaders are exempt from the 80 hour ISP requirement

although encouraged to participate. If a Team Leader

chooses to perform ISP hours, the Team Leader will be held to

the same requirements as Corps Members regarding types of

projects, professional conduct, deadlines for submission, as

well as transportation-, uniform-, and alcohol-guidelines. These

hours may apply to the Presidential or Congressional Service

awards.

Initial orientation and training is provided within the first month

of a Member’s class year. While conducting ISPs, Members are

covered under the Federal Tort Claims Act and the Federal

Employees Compensation Act. All relevant AmeriCorps NCCC

rules, guidelines, and SOPs will be followed, and Members will

be in full uniform while performing this service. With approval,

Members may complete ISP’s during their breaks either in their

hometown or local community.

TRADITIONAL

CORPS

FEMA CORPS

MINIMUM NUMBER OF ISP HOURS THAT

MUST BE COMPLETED TO GRADUATE

MAXIMUM NUMBER OF ISP HOURS THAT

MAY BE COMPLETED FOR SERVICE

CREDIT

CORPS MEMBER TEAM LEADER CORPS MEMBER TEAM LEADER

80 NO MINIMUM ISP

HOURS

NO UPPER LIMIT NO UPPER LIMIT

10 NO MINIMUM ISP

HOURS

80 40

AmeriCorps NCCC 46

Service-Learning & Member

Development

AmeriCorps NCCC strengthens communities and develops

leaders through direct, team-based national and community

service. Therefore, a solid educational program that

complements the work projects and overall campus life is a

critical element of AmeriCorps NCCC’s success. All training,

service learning, and Member development is included as

part of AmeriCorps NCCC’s Service Leadership Program.

Currently, service-learning and Member development involve

several components, including:

A. In-Processing & Orientation

This occurs during the first week of both Team Leader Training (TLT)

and the Corps Training Institute (CTI) for both the AmeriCorps

NCCC Traditional Program and FEMA Corps. Some of the items

covered during this period include Member benefits, uniform

distribution, campus orientation, and ID badges.

B. Team Leader Training (TLT)

Team Leader Training (TLT) occurs during the first several weeks

after Team Leaders arrive and is coordinated by AmeriCorps

NCCC Staff. Training is based on national training competencies

and includes sessions on supervisory skills, diversity awareness,

project preparation and management, policies and procedures,

and management and administration. For FEMA Corps, an

additional session is offered on FEMA Corps and the role of the

Team Leader. Full participation in is required and essential for

Team Leaders to be prepared to manage a team.

C. Corps Member Training Institute (CTI)

CTI is conducted during Corps Members’ first several weeks on

campus and is coordinated by NCCC staff. It is implemented with

the full participation of NCCC staff. CTI is an intensive program

designed to develop the AmeriCorps NCCC campus community.

Full participation in CTI is expected and essential for Corps

Members to be prepared for service throughout the AmeriCorps

NCCC year. For FEMA Corps, additional training modules are

offered that cover FEMA specific topics.

NCCC-FEMA Corps Members will be required to complete

selected training courses the week prior to arrival. Corps Members

who fail to complete these trainings prior to arrival may be

subject to disciplinary action.

D. Service Training & Preparation

AmeriCorps NCCC recognizes that quality community service has

many components. Among these components is the cycle of

learning where good preparation and training precedes the

service project and thorough evaluation and reflection occurs

throughout and after completion of the project. The AmeriCorps

NCCC staff work in collaboration with the sponsoring agencies to

ensure that required project-related training is provided to the

team prior to or upon arrival on-site. Preparation can include use

of equipment and safety procedures as appropriate and

background information about community or natural

environment of the project site.

E. Service Learning

Members will be expected to learn from each other and the

communities they are serving throughout the year and to reflect

together about experiences on project sites. This is done through

the incorporation of the PARC Service-Learning Model –

Preparation, Action, Reflection, and Celebration. This kind of

service-learning is facilitated through the following activities:

• Preparation for each project by conducting research on the

social issue being addressed and the community where the

project will be conducted. Part of preparation includes

identifying service-learning activities that will be conducted

on-site;

• Action, which refers to the actual service project activities;

• Reflection on the service activities, skills developed, and

community impact. Each team assembles a service-learning

project portfolio. The project portfolio records the service-

learning project experiences, challenges, and

accomplishments; and is used for reflection, documentation,

and presentation purposes. The completed portfolio can be

used by Members as background for resumes, job seeking, or

educational applications. Finally, AmeriCorps NCCC staff

Members can use the finished service-learning project

portfolio as documentation of Members’ activities—a

tangible account of program achievements; and

• Celebration includes project recognition efforts and

achievements and is usually done through project debriefs

F. Personal & Professional Development

AmeriCorps NCCC is committed to enhancing the skills and

education of all Members. AmeriCorps NCCC will provide

resources, strategies, and opportunities for individuals to make

decisions and plans for the Member’s future following

AmeriCorps NCCC, including the following:

• Members will complete an Individual Learning Plan (ILP),

identifying goals and skills to be developed over the

course of the year;

• Members will be encouraged to work on the goals/ skills

identified in the Member’s ILP through community service,

mini-courses, and other resources with support from

training and service-learning staff and in the community

where they serve;

• AmeriCorps NCCC expects Members who have yet to

obtain a high school diploma or GED to include this goal

in the ILP; and

• Members will have the opportunity to pursue college

credit, a Certificate in Non-Profit Management, and both

the Presidential and Congressional Awards for service.

Academic integrity will be strictly adhered to for all course

and certificate requirements.

G. Other Activities

In order to provide a community environment that promotes

the whole person concept, a number of campus traditions will

be developed. A variety of optional Structured Leisure

Activities (SLA) may be coordinated by the AmeriCorps

NCCC staff in cooperation with Members.

AmeriCorps NCCC 47

Member Grievance

Procedures

These grievance procedures shall be used when a Member

believes that the Member’s ability to participate in, or receive

the full benefits of, the program has been diminished because

of disagreements with other Members or staff personnel. This

includes, but is not limited to, disagreements concerning

service credit and amounts of education awards due at the

termination of the individual’s participation in the program.

The procedures shall not be used in the following circumstances:

• To raise allegations of discrimination or disparate (unfair)

treatment based upon discrimination. Equal Opportunity

procedures are available for these types of complaints as

outlined in the Rights and Responsibilities section of this

handbook;

• To complain about AmeriCorps NCCC policies,

operations, physical living conditions, size or locations of

living quarters, or other similar matters. These types of

concerns should be brought to the attention of the

AmeriCorps NCCC staff through normal channels

established for these purposes; or

• To challenge a proposal or decision by the AmeriCorps

NCCC staff to transfer, terminate, suspend, fine, or

otherwise discipline a Member for conduct that, in the

opinion of the Region Director, jeopardizes the

enforcement of the standards of conduct established by

AmeriCorps NCCC, or that may diminish the opportunities

of other individuals. Additionally, these grievance

procedures will not be used to appeal a disciplinary

action.

A. Grievances against Fellow Members

1. Conflict Resolution

If a Corps Member has a grievance against another

AmeriCorps NCCC Corps Member, or a Team Leader has a

grievance against another AmeriCorps NCCC Team Leader,

the Member should first try to resolve the matter by requesting

a meeting with the other Member and the appropriate Team

Leader(s), or Unit Leader(s) within three duty days following

the incident. If previous attempts to resolve the matter by the

parties have resulted in an impasse, the time limit shall begin

to run from the day of the impasse. The time limit may be

waived by the Deputy Region Director for Unit Leadership for

good cause.

2. Written Complaint

If the face-to-face meeting does not resolve the matter, the

aggrieved Member may submit a written complaint through

the Member’s Team Leader, if applicable, to the Unit Leader.

The written complaint should include at a minimum the date

and time of the incident, the names of the parties involved,

witnesses to the incident, and a short statement as to how the

Member thinks the grievance should be resolved. The written

complaint should be endorsed by the Team Leader with a

recommendation, if applicable, and be presented to the

grieving party’s Unit Leader within three duty days from

receipt.

3. Unit Leader & Deputy Region Director for Unit

Leadership

The Unit Leader will then attempt to resolve the complaint with

the concerned parties. This shall take place within three duty

days from receipt of the written complaint. If the matter

cannot be resolved to the mutual satisfaction of both parties,

the Unit Leader will submit the matter within three duty days

(with recommendations) to the Deputy Region Director for

Unit Leadership for a decision.

The Deputy Region Director for Unit Leadership’s decision will

be made within five duty days and transmitted to the grieving

party within five duty days from the date of the Deputy Region

Director for Unit Leader’s decision.

4. Appeal of Decision

If the Member chooses to appeal the Deputy Region Director

for Unit Leadership’s decision, he or she may do so to the

Region Director. The decision of the Region Director will be

final and binding on all parties. There is no appeal of the

Region Director’s decision. Failure to comply with this decision

may also be the basis for disciplinary action (including

dismissal from AmeriCorps NCCC) against the offending

party.

B. Grievances against Staff

1. Conflict Resolution

If a Corps Member has a grievance against a Team Leader or

staff Member, the Member should attempt to resolve the

matter by meeting with the individual within three duty days

following the incident. This also applies to Team Leaders who

have complaints concerning AmeriCorps NCCC staff. If the

complaint concerns a service issue or assignment, the

individual will comply with the staff Member’s instructions and

then attempt to schedule a meeting with the staff Member in

order to resolve the conflict. If the staff Member does not

meet with the individual within three duty days or at the time

mutually agreed upon by both parties, or if the meeting fails

to produce an acceptable resolution to the grievance, the

individual may submit a written complaint to the staff

Member’s immediate supervisor. The complaint should

specifically describe the circumstances surrounding the

complaint and the names of individuals who may have

information surrounding the incident.

Finally, the complaint should contain a short statement as to

how the Member thinks the grievance should be resolved. The

written complaint should be endorsed by the supervisor of the

grieving party (with a recommendation) and be presented to

the Region Director within three duty days from receipt.

2. Region Director

The Region Director will then attempt to resolve the complaint

with the concerned parties. This shall take place within 10 duty

days from receipt of the written complaint. The Region

Director will make the final decision concerning the complaint

and transmit this decision in writing within five duty days from

the date that the final decision is made by the Region

Director.

AmeriCorps NCCC 48

3. Appeal of Decision

The decision of the Region Director is final and binding on all

parties except for those grievances that concern service hour

credit and/or education award determinations. In these

situations, a Member may appeal the Region Director’s

decision to the National Director, who will give the individual

an opportunity to submit matters on their behalf. Depending

on the circumstances, an objective fact-finder may be

appointed to ascertain the facts and make a

recommendation to the AmeriCorps NCCC National Director,

who will make the final decision concerning the grievance.

For all other grievances, there is no appeal of the Region

Director’s decision. Failure to comply with this decision may be

the basis for disciplinary action (including dismissal from

AmeriCorps NCCC) against the offending party. Nothing in

these procedures either mandates or precludes AmeriCorps

NCCC from taking official disciplinary action against

government employees who are involved in duty-related

misconduct.

Physical & Mental Health

A. Health History

To be eligible to serve in AmeriCorps NCCC, the applicant

must be free of any health condition (medical, mental, or

emotional) that:

• represents a current and direct threat to other Members

of AmeriCorps NCCC or to the applicant;

• precludes participation in the AmeriCorps NCCC program

with a reasonable expectation of successful completion;

and

• requires prolonged inpatient medical care or special

medical attention that AmeriCorps NCCC cannot

reasonably accommodate.

B. Definition of “Direct Threat”

“Direct threat” means a significant risk of substantial harm to

the health or safety of the individual or others that cannot be

eliminated or reduced by reasonable accommodation. The

determination that an individual poses a “direct threat” shall

be based on an individualized assessment of the individual’s

present ability to safely perform the essential functions of the

service. This assessment shall be based on reasonable medical

judgment that relies on the most current medical knowledge

or on the best available objective evidence. In determining

whether an individual would pose a direct threat, the factors

to be considered include:

• the duration of the risk;

• the nature and severity of the potential harm;

• the likelihood that the potential harm will occur ;and

• whether reasonable modifications of policies, practices,

or procedures will mitigate the risk.

All decisions as to whether an individual poses a direct threat

are made by the Region Director.

C. Medical Incapacitation

If a Member is incapacitated for a period of less than 10 days

as a result of illness, injury, or other health concern, the Member

will not be placed on medical hold and will be allowed to

remain on campus, if reasonable accommodation can be

made. All allowances and stipends will continue. However, no

service hours will be earned during this period.

D. Medical Hold

If, due to an injury or illness, a Member is unable to train or serve

for a period of 10 to 30 days, the Member will be placed in a

medical hold status. The Member is encouraged to provide

documentation from a licensed provider regarding the medical

condition, prognosis, recuperation time, and duty limitations.

The decision to place the individual on medical hold will be

made by the Region Director based on information provided

by the individual’s licensed provider.

The Member will be informed in writing of the effective date of

placement into medical hold. If determined by the Region

Director that the Member must be placed on medical hold,

NCCC will provide transportation to the home of record of the

Member. If the Region Director determines that the Member

may return to active service, following a medical hold, NCCC

will provide return transportation to the campus facility, project

service site, or other location as determined by the Region

Director.

During a medical hold, a Member’s living allowance will

continue; however, service hours will not be earned. An

individual who has been, or who is, on medical hold at the

completion of the program, will graduate with the rest of the

class.

AmeriCorps NCCC 49

E. Exiting AmeriCorps NCCC for Medical

Reasons

If the Member is unable to resume service within 30 days after

being placed on medical hold, the Member may, at the

discretion of the Region Director, be exited for medical

reasons. However, if a Region Director decides to keep a

Member on medical hold after the Member has been in that

status for a 30-day period, the living allowance will not be

paid for any time after the 30 days have elapsed. The living

allowance will resume when, and if, the Member is reinstated.

The Member’s Unit Leader should notify the Member through

a written letter signed by the Region Director that the Member

will not receive a living allowance after the 30 days of

medical-hold have elapsed.

The decision to exit an individual for medical reasons will be

made by the Region Director on the basis of information

received from the individual’s licensed provider or other

medical consultation obtained by AmeriCorps NCCC. Written

notice of intent to exit the Member from the program must

precede the date on which the individual is proposed to be

medically exited. If a Member receives a medical exit, health

benefits will be paid through the effective exit date.

Education awards may be pro-rated in accordance with

AmeriCorps NCCC policy.

An individual may appeal the medical exit decision on the

basis of disagreement with the anticipated time of recovery

from the illness or injury. If an individual chooses to appeal, the

Member must submit a written appeal, with supporting

documentation, within 15 days of receipt of the written notice

to the National Director of AmeriCorps NCCC, 250 E St SW,

Suite 300, Washington, DC 20525.

The Office of the Director of AmeriCorps NCCC will review all

information submitted and may request additional medical

information from the licensed provider. After review of all

pertinent medical documentation, the National Director will

render a final decision on the appeal. If the appeal is upheld,

the individual will be reinstated into AmeriCorps NCCC service

retroactive to the date of exit.

F. Medical Readmittance

If a former Member wishes to re-enter service following

medical dismissal, the former Member should submit a written

request to the National Director of AmeriCorps NCCC along

with a statement from the licensed provider that the individual

is fit to return to service. AmeriCorps NCCC may seek

additional medical consultation in such cases, as necessary.

The National Director may admit the individual to the next

class provided the individual meets the age restrictions, will

not have completed more than two terms of service upon the

new dismissal date, and is deemed to be physically and

mentally able to participate with or without reasonable

accommodation.

THIS YEAR AND BEYOND

The AmeriCorps NCCC experience is only part of a lifetime of service. Graduates may commit to another term as an AmeriCorps

Member, pursue service opportunities with local organizations, or even plan and execute the Member’s own service projects in

the Member’s communities. Regardless of the path they choose, AmeriCorps NCCC graduates have a unique opportunity to

transform the Member’s communities and shape the future of America.

KEEP IN TOUCH!

Don’t forget to update your contact information in the My AmeriCorps Portal. In addition, please sign up for AmeriCorps Alums.

By becoming a Member of AmeriCorps Alums you will have access to the NCCC group pages. On these pages you will be able

to access contact information for fellow AmeriCorps Members, have the ability to post messages, and chat with other alums

about other great benefits of being a part of the AmeriCorps Alums community. Join at http://www.AmeriCorpsalums.org.

AmeriCorps NCCC 50

Member Liability for

Government Property

Members will be financially responsible for government and

sponsor property under the Member’s control that is either

damaged or lost as a result of gross negligence or a

deliberate willful destruction of the property. Gross negligence

is defined as the intentional failure to perform a duty in

reckless disregard of the consequences, which directly affects

the property of another.

When a Region Director makes a preliminary determination

that government property was either lost or damaged as a

result of gross negligence or deliberate destruction, the

Member will be presented a Statement of Charges, which will

include a description of the property, the replacement value

of the property, a short narrative stating how the property was

either lost or damaged, and a determination as to the

Member’s pecuniary liability. The Member will either sign the

Statement of Charges, agreeing to pay for or replace the

item, or disagree with the conclusion and, within five duty

days, present a rebuttal statement, together with witness

statements and other evidence in support of the rebuttal.

The Region Director will then appoint a staff Member to

conduct an informal investigation to determine the validity of

the rebuttal statement. The investigating officer will present all

the findings to the Region Director, who will make a final

decision. The Region Director may impose either the

replacement value or depreciated value (when appropriate),

allow an acceptable replacement, or impose no liability at all

in appropriate situations.

Appeals of the Region Director’s decision must be submitted

in writing to the AmeriCorps NCCC National Director within

seven days of the Region Director’s notification. The appeal

should state the reasons for the appeal, and be

accompanied by relevant witness statements and/or other

documentation supporting the appeal. Once liability has

finally been determined, the individual will be given a

reasonable period to either replace or pay for the loss or

damage (usually no more than one pay period). Deductions

may not be made from the Member’s living allowance;

however, failure to pay may be the basis for disciplinary

action up to, and including, dismissal.

Additionally, if a Member owes money at the end of the

program, a Region Director may take this into consideration in

determining whether or not the Member has successfully

completed the program. Successful completion of the

program is required to be eligible for the education award.

Consequently, the award may be withheld until such time that

the Member satisfies the debt to the government.

Federal Tort Claims Act

Under Title 42 U.S.C. Section 12620 (c), the National and

Community Service Act of 1990, as amended, Members are

federal employees for purposes of the Federal Tort Claims Act

(FTCA). Under this act, the federal government assumes

liability for any damage to property or injury to third persons

caused by a federal employee that arises out of the

employee’s official duties and for which the individual would

be liable under local law. It should be noted that contract

employees are not government employees and consequently

are not covered by the FTCA.

A. Reporting a Claim

If any claim is made against an AmeriCorps NCCC participant

or staff Member with respect to an automobile accident or

other damage (or in cases of potential liability for damage) to

property or injury to persons, the individual should report such

claims to the Unit Leader. The Unit Leader should then notify

the Deputy Region Director for Unit Leadership or Region

Director. The Region Director must immediately notify the

National Director of AmeriCorps NCCC, who will consult with

the AmeriCorps Office of General Counsel, who will then

advise the AmeriCorps NCCC Region Director as to the steps

that should be taken.

B. Statement about Claims

Individuals should refrain from making any statements to other

parties regarding accidents and the ultimate liability of the

government on a particular claim. Such statements should

only be made to government investigating officers.

Depending on the amount of the claim in question, either the

Office of General Counsel or the Department of Justice will

make the final determination as to whether an accident

occurred within the scope of the individual’s service-related

activities and the extent of the federal government’s liability.

C. Full Cooperation

Individuals are expected to give full cooperation to the Office

of General Counsel in obtaining necessary evidence and

materials and to the United States Attorney in the event any

legal action is initiated in connection with an accident.

D. Personal Liability

During off-duty hours, or in any situation in which AmeriCorps

NCCC Members are not engaged in service-related activities,

they are as personally liable as any other citizen for any

damage or injury they may cause.

AmeriCorps NCCC 51

Administrative Staff - refers collectively to the Region Director,

Deputy Region Directors, Unit Leaders, and other support

personnel located in the administrative office.

AmeriCorps - the national service initiative that engages nearly

80,000 individuals in full- and part-time service through the

AmeriCorps NCCC, VISTA, and State and National programs.

AmeriCorps NCCC Members - refers to all Members and Team

Leaders serving in AmeriCorps NCCC.

Assistant Driver - the person in the front passenger seat when

someone is operating a vehicle. This individual assists the driver

navigation and observes the driver for signs of fatigue. The person

may also be referred to as “Safety.”

CTI - Corps Member Training Institute. This is the training period

between Corps Member’s change to “in-service” in the Member

portals and Induction; it is a time of preparation and readiness for

the months of service ahead.

Deputy Region Director for Operations – the AmeriCorps staff

Member who reports to the Region Director and is responsible for

regional budget development and execution, financial

management policy compliance and implementation,

procurement and contract support, accounting requirements,

travel management, Member debit cards, other financial

management operations, the campus facility, equipment, and

required regional logistics.

Deputy Region Director for Programming - the AmeriCorps NCCC

staff Member who reports to the Region Director and is responsible

for development of project proposals, training, selection of

projects, initial planning for work sites, and confirming project

accomplishment.

Deputy Region Director for Unit Leadership - the AmeriCorps NCCC

staff Member who reports to the Region Director and is responsible

for project implementation, unit and team management, Member

discipline, and serving as the policy advisor to the Region Director

on the Member handbook.

Financial Specialist - the AmeriCorps staff Member that supports

the Deputy Region Director for Operations in regional budget

development and execution, financial management policy

compliance and implementation, procurement and contract

support, accounting requirements, travel management, Member

debit cards, and other financial management operations.

Headquarters - the primary office of AmeriCorps located in

Washington, DC.

Headquarters Staff - the AmeriCorps staff supporting centralized

program and agency requirements, generally working from the

headquarters location in Washington, DC.

IILP - Individual Learning Plan. All Members and Team Leaders, with

staff assistance, are required to develop and complete a learning

plan.

Member Support Specialist - the AmeriCorps NCCC staff Member

responsible for managing the Member Information System (MIS) in

the My AmeriCorps Portal for all enrollment/ exit information,

supporting the administration of all human resource actions

affecting Members, and coordinating travel arrangements for

Members.

On-Site - refers to activities conducted at a project site.

POV - Privately Owned Vehicles (i.e., Member’s personal vehicles).

Region Director - the administrative head of the AmeriCorps

NCCC region, reporting directly to the National Director of

AmeriCorps NCCC in Washington, D.C.

Spikes – A “spike” occurs when a team undertakes a service

project that requires an overnight stay away from the campus

facility for one or more nights. The majority of projects served by

AmeriCorps Members in the NCCC program are considered a

spike project.

Spike Housing - the housing facility and boundaries designated by

the Team Leader when teams are on a service project away from

campus.

Team - the primary entity for each Member. Every Member is

assigned to a team with an assigned Team Leader. Teams train,

travel, and work together.

Team Leader - the immediate supervisor of Members. Team

leaders are responsible for the safety, well-being, productivity, and

personal development of each Member assigned to the team.

TLT - Team Leader Training. This the training period between Team

Leader arrival and Corps Member arrival, during which Team

Leaders are prepared to lead and support AmeriCorps NCCC

teams.

Unit – usually five to seven teams compose one unit. At times, units

will train for and travel to projects together. Much of the training

during CTI will be accomplished within the unit structure.

Unit Leader - the AmeriCorps NCCC staff Member responsible for

the assigned Members and the activities of the entire unit. The Unit

Leader is involved in planning most of the details for work and how

it is to be accomplished at individual project sites and is also the

first-line supervisor of Team Leaders.

GLOSSARY OF TERMS

AmeriCorps NCCC 52

AmeriCorps NCCC 53

THE AMERICORPS PLEDGE

I will get things done for America to make our

people safer, smarter, and healthier.

I will bring Americans together to strengthen

our communities. Faced with apathy,

I will take action. Faced with conict,

I will seek common ground.

Faced with adversity, I will persevere.

I will carry this commitment with me this year

and beyond.

I am an AmeriCorps Member and I will

get things done!