Customer Connect
California Child Support Services
www.cse.ca.gov/CustomerConnect
What is Customer Connect?
Customer Connect is California Child Support Services' online case management
platform, giving you 24/7 access to the information you need about your case.
Our secure website allows you to contact your caseworker, receive appointment
reminders and updates, print your payment history and other information, update your
contact information, and change your login credentials any time, from anywhere.
Learn more about Customer Connect at: www.childsupport.ca.gov
Benefits of Customer Connect
• Convenient 24/7 access
• Mobile-friendly
• Reset or change your Personal Identification Number (PIN)
• Email your caseworker
• Update your account information
• Check your payments and print payment history
• Stay on track with appointment reminders
• Stay organized with eCommunications
• Review case information
• Verify court dates and appointments
Using Customer Connect online
All you need to access your case information is your:
• Participant ID Number or Social Security Number (SSN)
Note: Your Participant ID Number can be found on a child support check or on a child
support billing statement.
• Customer Connect PIN
Note: If you didn’t receive or forgot your PIN, you can request a new one online if you
have a valid mailing address on file.
Getting started online
Use your Customer Connect temporary PIN the first time you login at:
www.cse.ca.gov/CustomerConnect
• Click on Login
• Enter your participant ID Number or SSN
• Enter your PIN
• Click on Login
• You will then be prompted to change your PIN
To view payments online:
• Click on Login
• Enter your Participant ID Number or SSN
• Enter your PIN
• Click on Login
• Select the My Payments tab
• Select either Payments I Made or Payments Sent to Me
To update contact information for yourself or the other party:
• Click on Login
• Enter your Participant ID Number or SSN
• Enter your PIN
• Click on Login
• Select the My Profile tab
• Information can be updated under either Update My Information or Provide Other
Party's Information
Take a video tour of the Customer Connect self-service portal here:
https://youtu.be/kbOloFsOkCM
To get your case information by phone
Call our toll-free automated phone system at: 866.901.3212
• If you are a parent or guardian, say Yes, then enter your SSN
• To speak to a customer representative at any time, say Agent or Press 0
To get payment information by phone
Call our toll-free automated phone system at: 866.901.3212
• For direct deposit, Electronic Payment Card, or to make a payment, Press 1
• For recent payments that you have made, Press 3
• For payments that you are expecting to receive, Press 3
Outside the U.S.
Call: 408.273.0073
Go paperless with eCommunications. Simple, safe, secure.
Visit your profile to enroll today.
For more information on child support visit: www.childsupport.ca.gov
Contact California Child Support Services
866.901.3212 – Toll-free (within the U.S.)
TTY – 866.399.4096
Customer Connect
See your case information 24/7!
Gavin Newsom
Governor of State of California
Mark Ghaly
Secretary of California Health and Human Services Agency
David Kilgore
Director of California Child Support Services
