Walmart ISO Maintenance Service Request Instructions

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Tenant Maintenance

Request Submission

rev 1/2022

Step by step instructions to get your

maintenance request generated and

issues completed

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New Tenant or

New Contact

Portal Registration

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- From an internet web browser and visit https://www.walmartrealty.com/instoreleasing

(We recommend setting your monitor resolution to at least 1024 x 768 and use Chrome v49 or newer.)

- Click the Link indicating Maintenance Requests

Accessing the Maintenance Portal

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Create an Account (For First Time Users Only)

- First time users of the portal will need to setup an account

by clicking “Create Account” (accounts should be created

for people who will be the point of contact for this ticket).

*PLEASE NOTE: An email address is ONLY able to be

associated with ONE location. So it is recommended that

Shop Managers at each location are the ones who create the

account for their location.

- You will then be taken to a new page where you will fill in

information about your location.

- First select the state and city of the Walmart Store you are in

from the drop downs

- Next enter your tenant name (as it appears in your lease). You

should see your information auto populate as you type.

- The tenant Confirmation Code is not needed.

- Then enter in the contact information for the person who will

be the point of contact.

- Create a secure password for your account.

- Complete the reCAPTCHA and click the register button.

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Create an Account (For First Time Users Only)

- After registration you will see a screen like the

one to the right. You will also receive an email

with confirmation of your registration within 12-

24 hours after submission. If you haven’t

received an email after 24hs please check your

spam / junk mail folders as it may be there.

- Please remember this email / password because

once registration is complete, they will be the

credentials that you use for any future

maintenance requests.

- Once you receive an email confirmation your

registration is complete and can proceed to the

next step.

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Creating A

Maintenance Request

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- From an internet web browser and visit

https://www.walmartrealty.com/instoreleasing

(We recommend setting your monitor resolution to at least

1024 x 768 and use Chrome v49 or newer.)

- Click the Link indicating Maintenance Requests

- Log into the Maintenance Portal with your

registered email and password.

1. Accessing the Maintenance Portal

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2. Verification of the Location & Point of Contact

- Once you are logged

in, please confirm that

your Tenant

Information is

accurate.

- Next confirm or

update the contact

information for this

specific maintenance

request.

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3. Providing Information and Documentation

Note: All fields on the are of this form are dynamic, meaning that the selection

from one section can change the options for the areas after that selection.

*For example, selecting a problem type of “Exterior Signs” will generate different

choices under the Asset Type or Problem Code.

- In the “Area” field select if you are either a “Food Tenant Space” or

“Tenant Space”

- It’s critical that Problem Type is accurate as it will drive the

asset/problem as well as the type of repair technician that gets

dispatched.

- Make sure you provide a detailed description of the work needing

to be done.

- Finally, you must provide supporting documents for your request.

Examples are things like pictures of the problem, professional

estimates, or any other information that would be helpful for the

team to understand the need and providing a faster approval.

- After all selections are made, description of work is completed, and

all documents attached you can submit the ticket for approval.

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Confirmation of Submission

- After a submission you should see a

screen like the one to the right.

- This indicates that your submission has

been successfully submitted. There is a

tracking number provided for your

submission. Please make note of this

number because you will need this for

any inquiries.

- Provided that all info and

documentation has been provided the

system will process the request in a

timely manner.

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Frequently Asked

Questions and

Troubleshooting

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Frequently Asked Questions & Troubleshooting

1. Why isn’t my lease showing up when I type in my business name in the selected city?

• Cities in our database are sometimes listed as the smaller towns that make up a larger market, so try both the town

name or the name of the city that makes up the larger market area.

• Your lease name may be slightly different than your "DBA" name, so try entering your business entity name if your

DBA name isn't appearing in the dropdown menu.

• If either of the prior are not working, then the maintenance site may not be pulling all data from our database. If this is

the case, please contact your lease manager.

2. I can't view the status of my work order. How do I know the job is being done?

• Upon successful completion of the maintenance request, a tracking number will appear on your computer screen.

Please take note of this tracking number. Although you will not have visibility of the status of your project, you can

assume a work order has been placed. If you believe delays are happening with the work order, then you may send your

tracking number to your lease manager to check the status.

3. How do I log out of the site?

• Go to the following URL to logout: https://www.walmartrealty.com/authenticate/logout

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Frequently Asked Questions & Troubleshooting

4. The type of maintenance request I need isn't appearing on the site. What do I do?

• If your maintenance request is not listed then it's likely due to two reasons:

• First - you may be searching in the incorrect “Problem Category” (under step 3) for your the requests. If the

maintenance request you're looking for isn't listed under one category, then it may be listed under a similar

category. Please search through other possible categories to find the appropriate request type.

• Second - if the maintenance request you're looking for is not listed, then it's likely the specific type of maintenance

request that is being submitted is deemed the tenant's responsibility. However, there are instances when a

submitted issue falls somewhere between the leasee (tenant responsibility) and the lessor (Walmart's responsibility).

Such instances may include plumbing, electrical, or HVAC issues.

• If the issues falls into one of these grey areas, then please reach out to your lease manager or speak to the store manager

for guidance.

5. What happens when restrooms break, hot water is turned off (if hot water comes from

store water heater), or electricity stops working for the store and my business can’t

operate?

• These types of issues will not be found on the website. The store is likely on top of these work orders because these issues

affect the entire store. If you see an issue like this in the store, then please let the store management know.

For All Additional Questions or Issues Please Reach Out to Your Leasing

Manager or leasing@walmart.com