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Creating Service Requests
Using Service Now
Creating Service Requests Using Service Now
All services requests (except data issues pertaining to UC Data Warehouse) must be made to the Data
Services team using the Service Now application. Service Requests can no longer be made via the old
paper based process. All staff should have access to the Service Now application. The URL for the
application is https://ucop.service-now.com/navpage.do
. Username and password will be same as the
Windows AD credentials that is utilized to log onto your personal computer.
All data issues regarding the UC Data Warehouse should be reported to the IRAP Data Infrastructure
team who will investigate and log an issue in JIRA and Service Now.
IRAP users should not create a Service Now ticket regarding UCDW data issues.
If you have any problems assessing the Service Now application, contact the IT Service Desk at 70457.
Use option 2 on the call options.
Steps to log in a Service Request
1. Navigate to the web address located at https://ucop.service-now.com/navpage.do.
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Creating Service Requests
Using Service Now
2. Enter your Windows AD username and password (Step 1). This is the same username and
password you use to log into your office computer. Click on the Login button (Step 2).
3. On the landing page within the Order, click on Request Service (Step 3).
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Creating Service Requests
Using Service Now
4. Under the Request Service options, select the applicable service you are requesting (Step 4)
5. Enter the details of your new Service Request into the provided form. Forms will differ
depending on the type of service being requested. Once the form is completed, click on the
Submit button on the right hand side of the screen (Step 5).
• Options for Urgency are High, Medium and Low
If you have any questions regarding using Service Now or the status of a submitted request, contact the
Service Desk (70457 Option 2).
