RingCentral Mobile App Getting Started Guide

RingCentral Mobile App

Getting Started Guide

RingCentral App Getting Started Guide | 2

Table of contents

Introduction 4

Requirements 4

RingCentral app components 4

RingCentral mobile app for Android 5

RingCentral mobile app for iOS 6

Message 6

Video 7

Phone 7

Getting started 8

Downloading and installing the app on your mobile device 8

Logging in to the RingCentral app 9

Logging in using your preferred login method 10

Logging in using the RingCentral login form 10

Logging in using your Google account 11

Logging in using Single Sign-on 11

Navigating the RingCentral app for mobile 12

Navigating the RingCentral mobile app for iOS and Android 12

Top header bar 12

Main menu 13

Bottom menu bar 14

Center section 14

New actions 14

Using the Resource Center 15

Accessing the Resource center 15

Resource center features 16

Discover 16

Help 17

Feedback 17

About 17

Using RingCentral Message 18

Sending a message 18

Creating a team 18

Hyperlink to a team 19

Using RingCentral Video 20

Starting a meeting 20

Scheduling a meeting 20

Joining a meeting 25

Inviting users to RingCentral Video 26

Inviting a user on RingCentral Video via Messages 26

Invite users by email 27

Invite new users by text 27

Invite new users by sharing a link 27

Inviting users via Contacts 27

Using RingCentral Video attendee controls 28

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Viewing participants 31

Viewing participants via the gallery view 31

Pinning participant’s video window 31

Removing pinned participants 32

Participants view 34

Moving ﬁlmstrip view to the top and bottom edges on iPad or tablet 35

Moving ﬁlmstrip view via the Settings page 35

Moving ﬁlmstrip view during a meeting 35

Using auto follow in the app on the iPad 35

Using the Phone menu of the RingCentral app for Android 35

Making a call 35

Taking a call 36

Setting up call handling 38

Setting up how incoming calls are handled 38

Setting up how missed calls are handled 39

Sending a text message 41

Sending a fax 42

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Introduction

The RingCentral app's intuitive and uniﬁed user interface allows you to seamlessly transition between

phone calls, video meetings, and team chat without losing track of what you’re working on. Less toggling

between communications applications and solutions means your projects move forward, your teams stay

connected, and your productivity increases.

The RingCentral app is available on three platforms: web, desktop, and mobile (Android and iOS). This

availability makes it easy to switch between devices and take or make calls, check voicemail messages, and

connect and collaborate with teams wherever you are, whether that’s at work, home, or on the go.

Requirements

Operating systems

● Android Marshmallow (version 6.0) and later

● iOS 12.0 and later

NOTE: Since the RingCentral app mobile is updated regularly, it is best to check these app pages for the most

up-to-date information:

● Google Play: https://play.google.com/store/apps/details?id=com.glip.mobile

● App Store: https://itunes.apple.com/us/app/ringcentral/id715886894?mt=8

RingCentral app components

The seamless transition between calls, meetings, and chat is made easy by the bottom menu bar, which you

can use to navigate between the following main RingCentral app components: Message, Video, and Phone.

In addition, you can customize the bottom menu bar and choose what other features to appear such as Text,

Fax, Contacts, Tasks, Team events, and Resource Center.

To know more about what features are available for you according to your RingCentral plan, visit the

following:

● RingCentral MVP

● RingCentral Video Pro/ RingCentral Video Pro+

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RingCentral mobile app for Android

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RingCentral mobile app for iOS

Message

The Message menu option allows you to work and collaborate seamlessly with other people in your

company, no matter where you are. The ability to communicate with others, either one-on-one or in a team

environment, allows you to better streamline your workﬂow with fewer meetings, quicker decisions, and

more productivity.

Using the Message menu option, you can communicate with anyone, be that someone on your team or

someone you need to bring in from outside your company. The RingCentral app lets you invite guest users

for free to collaborate with them on a particular project or topic.

With the RingCentral app, you can use the Message option to do the following:

● Create teams for speciﬁc projects, topics, or departments.

● Share links and ﬁles with no size limits.

● Add GIFs and code snippets.

● Create tasks for yourself or others to complete.

● Invite and communicate with guest users.

● Share any important events to keep your team members informed of your activity.

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Video

With the Video menu option, you can increase customer engagement and improve team collaboration by

using integrated online meetings. RingCentral app meetings broadcast in HD quality to your computer or

mobile device.

With the RingCentral app’s Video feature, you can:

● Begin, join, or schedule online meetings directly within the app. Joining a meeting is made easier to

join audio either through your computer or by dialing in using domestic and global numbers.

● Share your screen during a meeting, record the meeting for later review, and use the chat feature to

chat with other meeting attendees.

● Broadcast meetings in HD quality to your computer or mobile device

● Easily switch between your desktop and mobile device while in a meeting

● Join audio through your computer or by dialing in using domestic and global numbers

● Integrate your Outlook, Google calendar, or phone calendar with the RingCentral app so you can

join and manage your meetings without ever having to leave the app.

Phone

You can use the Phone menu option to make or take calls at any time. Using Cloud PBX with

enterprise-grade reliability and quality, RingCentral provides advanced calling capabilities globally, with

service in over 100 countries.

With the RingCentral app’s reliable and high-quality phone service, you can:

● Make calls with your carrier minutes, Wi-Fi, or cellular data without ever dropping a call. Your data

is also kept available and secure through RingCentral’s highly encrypted and redundant data

networks.

● Provide a single number for HD VoIP calling, SMS/MMS, and online fax.

● Review missed calls.

● Listen to voicemails.

● Send and receive faxes.

● Send and receive individual and group text messages.

● Access advanced call controls such as Call Flip, Switch, Transfer, and Park.

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Getting started

The ﬁrst step to getting started is downloading the app on your iOS or Android mobile device.

Downloading and installing the app on your mobile device

To install the RingCentral app on your Android or iOS mobile device, follow the steps below.

For Android:

1. Open the Google Play Store.

2. Search for the RingCentral app or navigate to this link.

3. Tap Install to begin installing the app.

For iOS:

1. Open the App Store.

2. Search for the RingCentral app or navigate to this link.

3. Tap the downward arrow to begin installing the app.

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Logging in to the RingCentral app

Once you’ve downloaded and installed the RingCentral app, you can begin using it by logging in. There are

several methods to logging in, and you may choose to log in either on the RingCentral desktop app, your web

browser, or your mobile device.

1. Launch the RingCentral mobile app.

2. Tap the Sign-in button.

3. Select your preferred sign-in method from the login page. Options include signing in using

a. the RingCentral sign-in form,

b. Google,

c. Single Sign-on,

d. or an express link.

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Logging in using your preferred login method

Your login options include:

● RingCentral login form: Use this login method to sign in using your RingCentral credentials.

● Google: Use this login method to sign in using your Google account credentials.

● Single Sign-on: If Single Sign-on has been enabled for your account, use this login method to sign in

using your Single Sign-on credentials.

● Express link: Receive an email to perform a one-click express login.

Logging in using the RingCentral login form

1. Enter your RingCentral email or phone number.

2. Select the Next button.

3. If you logged in using your phone number, enter your extension number in the Extension (optional)

ﬁeld. Note: You may need to specify your extension if you are using the main company number to log

in to your account.

4. Enter your password.

5. Tap Sign in.

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Logging in using your Google account

If you have logged in before using your Google account credentials, select your Google account from the

If this is your ﬁrst time logging in:

1. Enter your Google email address or phone number.

2. Click the Next button.

3. Enter your password.

4. Click Next to navigate to a page requesting access to your Google account.

5. Click Allow to sign in.

Note: If your Google account has been provisioned with Google G Suite, you may be redirected to the

Google G Suite login page. Enter your login credentials, and then click Sign In. Visit Enable Google Cloud

Directory in the RingCentral Online Account to learn more.

Logging in using Single Sign-on

1. Click the Single Sign-on button.

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2. Enter your email to conﬁrm your identity.

3. Tap Submit to redirect to the RingCentral Single Sign-on page.

4. Enter your Username and Password.

5. Tap Sign in.

Navigating the RingCentral app for mobile

There are several main navigation features you’ll need to know to get started on the RingCentral mobile app

using an iOS or Android device.

Navigating the RingCentral mobile app for iOS and Android

The RingCentral app for mobile is divided into several sections: the top header bar, the center section, and

the bottom menu bar.

Please note that each of these sections may differ depending on which part of the app you’re in.

Top header bar

The top header bar contains features such as your proﬁle menu, a search bar, settings, and a quick actions

button, although this may depend on where you are in the app.

For example, when you’re in the Message menu, the top header bar contains the following from left to right:

● Main menu (proﬁle photo for iOS or three stacked lines for Android at top left)

● A search bar for your messages

● A plus icon, which acts as a shortcut to create a new message, invite contacts, and create a team

conversation. On Android, this plus icon appears at bottom right.

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Main menu

You can access the Main menu by tapping your proﬁle photo (iOS) or the three-stacked lines (Android) at

top left, and then a panel will slide out from the left-hand side of the app containing the following options:

● Proﬁle: Your proﬁle appears at the top of the app with your name, email address, and proﬁle picture.

Tap your proﬁle picture and choose to view the picture, take a new picture, or select a new picture

from your mobile image gallery.

● Presence: Your current RingCentral app presence appears below your name and email address. Tap

on your current presence and make a new selection from a list of options.

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● Status: Select Share status to share a new status. If you already have a status created, click on your

current status to make any changes.

● Tasks: Tap Tasks to visit a list of tasks assigned to you from all your active conversations.

● Team events: Tap Team events to view a calendar of team events and tasks from all your active

conversations.

● Admin tools: Only available to admins, tap Admin tools to view your company call logs, phone

system, analytics, and billing.

● Settings: Tap this option to navigate to a page of in-app settings. This is where you can conﬁgure

your notiﬁcation, Message, Video, and Phone settings.

Bottom menu bar

Your main navigation in the mobile app is located at the bottom of the app, called the bottom menu bar. You

can fully customize what appears in this menu bar via the Customize tabs menu.

You can navigate between the following features in the bottom menu bar:

● Message: Send and receive messages, create and collaborate in teams, share ﬁles, and create tasks.

● Video: Start, schedule, and join meetings, manage recordings, and view recent meetings.

● Phone: Make and receive phone calls, manage your call history, and listen to your voicemails.

● Text: View and send SMS/text messages.

● Team events: View a calendar of team events from all your active conversations.

● Tasks: Create, view, and manage your tasks from all your active conversations.

● Contacts: Add, view, and manage all your company contacts, including administrators, company

users, and guest users. You can also create, view, and manage teams via this interface.

Note: You can also add your personal contacts from your Microsoft and Google accounts. For more

Information, view Conﬁguring contacts settings in RingCentral mobile app.

● Resource Center: Discover features, get help, and provide feedback.

● Fax: View and send fax messages.

Center section

The center section is the primary part of the app where you will spend most of your time, and it will differ

depending on where you are within the app. For example, while in Message, the center section will contain

your list of conversations. When you tap on a chat, this center section becomes the message thread.

New actions

Selecting the new actions button reveals a dropdown menu of actions you can perform associated with that

menu. These actions may differ depending on where you are in the app.

For example, in Android, selecting the new actions button at the bottom right in the Messages menu allows

you to create a team, invite a user, or create a new message. In iOS, the new actions button is at the top right.

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Using the Resource Center

The Resource center is available for users to discover features, try beta features, get information, and

provide feedback. With the Resource center, you can:

● Discover recommended features, beta features, and new updates in the RingCentral mobile app.

● Chat with support, access help articles, report an issue, share ideas, and rate the app.

● Access app information such as app version, terms of service, software license, and more.

Accessing the Resource center

Depending on how you customized the Resources menu, there are two ways to access this:

● Tap your proﬁle picture (iOs) or main menu (Android) > Resource center

● Tap Resources at the bottom menu bar if you have customized your tabs

Note: To learn how to customize your tabs, visit Customizing tabs in the RingCentral mobile app.

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Resource center features

You can navigate between these features in the Resource center:

● Discover: Discover recommended features and what’s new in the RingCentral app.

● Help: Chat with support and access help articles.

● Feedback: Share your feedback on the RingCentral app.

● About: Download the desktop app, read legal aspects, and view the version of the app.

Discover

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● Recommended features: Learn about the recommended features and beta features you can try

within the mobile app. A red dot will display if there’s a new feature added, and a banner will display

if there's a new beta feature available for you.

● What’s New?: Discover and try out new updates or features in the mobile app. You can also view

previous releases.

Help

● Chat to Support: Tap to chat with AI-powered chatbots.

● Help articles: Access help articles by tapping one of the available topics.

● Siri & CarPlay command guide (iOS only): Access a list of commands to send messages or start audio

calls using Siri.

Feedback

● Report issue: Report an issue via the default email app installed on your phone.

● Share ideas: Suggest feature ideas via the RingCentral App Feedback and Ideas site.

● Rate application: Rate the RingCentral app via the Google Play Store or the App Store.

About

● Desktop app: Download the RingCentral desktop app.

● Legal: Read the legal aspects of using the app according to the following:

○ Privacy Notice

○ Acceptable use policy

○ Emergency service policy

○ Terms of service

○ Software licenses

● Version: View app version.

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Using RingCentral Message

Sending a message

To send a message in the RingCentral mobile app, follow these steps:

1. Navigate to Message via the bottom bar.

2. Tap the new actions plus button in the lower right-hand corner of the app (Android) or top right

(iOS).

3. Select New message.

4. Enter the names or email addresses in the To ﬁeld.

5. Tap Next at upper right.

6. Type the body of your message in the Message ﬁeld.

7. Tap the rightward arrow (iOS) to send the message.

Note: Once you’ve sent a new message, that conversation will appear at the top of your conversations list.

There are several other methods you can use to send a message.

Creating a team

You can create a team chat to communicate with a group of people and collaborate.

To create a team in the RingCentral mobile app, follow these steps:

1. Navigate to Message or Contacts via the bottom menu bar.

2. Tap the new actions plus button located in the lower right corner (Android) or top right (iOS).

3. Select Create team from the menu.

4. Provide a name for your team in the Team name ﬁeld.

5. Choose either Private (invite only) or Public (visible to any co-worker) from the Team type dropdown

menu.

6. Tap Members, then enter a list of names or email addresses in the To ﬁeld

7. Tap Next at top right

8. Tap the check mark at top right to ﬁnish creating the team

Note: Once you’ve created a team chat, the conversation thread will appear at the top of the list under the

Teams tab in the Message interface. There are several other methods you can use to create a team.

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Hyperlink to a team

You can refer to your team in any conversations by using the @ or # sign to directly link a team or a person in

a team for conversations.

1. Navigate to Message via the bottom menu bar.

2. Select any conversation.

3. Type # to trigger team mention, and then tap the team name. You can type in @ to trigger a pop-up

to mention speciﬁc team members.

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Using RingCentral Video

Starting a meeting

To start a meeting in RingCentral mobile app, follow these steps:

1. Navigate to Video via the bottom menu bar.

2. Tap the Start button in the upper left corner. This will start the meeting immediately.

3. You can Invite participants during the meeting by:

a. Tap Participants in the bottom bar.

b. Tap the Add icon next to Invite people.

c. You can choose to invite others via RingCentral video call, other apps, or email.

When you start a meeting, you are designated the host. To learn more about host controls, visit Using

RingCentral Video host controls on mobile.

Depending on how you conﬁgured your Video settings, you will have slightly different options for selecting

the audio sources from which you’d like to start your meeting.

Scheduling a meeting

To schedule a meeting in the mobile app, follow these steps:

1. Tap the Video tab via the bottom menu bar.

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2. Tap Schedule at the top.

3. Make changes to the meeting title (optional).

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4. Set the Date, Start Time, and End time.

5. Conﬁgure additional meeting settings as needed.

6. Tap the Next button at top right.

7. Follow the steps depending on whether you’ve synced either your Microsoft, Google, or device

calendar with the RingCentral mobile app or not:

a. If you haven’t synced your Microsoft, Google, or device calendar with the RingCentral

mobile app, you can share the meeting invite link via an installed app on your phone by

tapping Share invite.

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b. If you’ve synced at least one of the calendar options (Microsoft, Google, or device calendar)

with the RingCentral mobile app, follow these steps:

1. Select the calendar where you want to save the meeting. This will open the meeting

invite in the selected calendar.

Note: If you’ve synced either your Microsoft, Google, or device calendar with the

RingCentral mobile app, you can select the calendar where you want to save the

meeting by default: Outlook, Google, device calendar or Schedule without calendar via

the Schedule Meetings page.

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2. Add the people you’d like to invite to the meeting.

3. Conﬁgure meeting settings as desired.

4. Save the calendar event by tapping the checkmark icon (iOS device) at top right or

Next (Android).

Once you’ve scheduled a meeting, that meeting will appear in the Video menu.

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Joining a meeting

1. Navigate to Video via the bottom menu bar.

2. Tap the Join button at the top.

3. Enter the meeting ID or the meeting link of the meeting you want to join.

4. Tap the Join button next to the meeting ID or meeting link.

5. Conﬁgure your audio sources in the meeting that opens on your device.

Depending on your video service, you will have slightly different options for selecting your audio sources

from which you’d like to start your meeting.

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Inviting users to RingCentral Video

You can add three types of users in the RingCentral app:

● Administrators (if you’re an admin user)

● Co-workers or company contacts

● Guest users or personal contacts

Co-workers added to your RingCentral Video Pro or Pro+ account will see the same set of contacts because

of your shared email domain, allowing them to start conversations with one another and join video meetings.

Note: If you have a RingCentral Video Pro+ account and you’d like to add a new user with a Video Pro+

license, an admin will also need to assign that license to the user after the fact.

Inviting a user on RingCentral Video via Messages

1. Tap Message via the bottom menu bar.

2. For iOS devices, tap the plus icon at top right, and then tap Invite. For Android devices, tap the plus

icon at bottom right, and then tap Invite.

3. Select from one of the following options: Type an email address to invite, Invite from contacts, or Invite

via link

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Invite users by email

Type in an email address in the To ﬁeld. You can enter a semicolon- or comma-separated list of email

addresses (up to 20), then tap Invite on top right (iOS devices) or tap Next on top right (Android devices).

Invite new users by text

1. Type a number in the To ﬁeld to populate your list of contacts underneath.

2. Select and tap contact name.

3. Tap Invite on top right for iOS devices or tap Next for Android devices.

Invite new users by sharing a link

To add a user via invite link, tap Invite via link, and then tap Copy to share the link anywhere outside of the

app or directly send the link via one of the apps installed on your phone.

Inviting users via Contacts

There are two ways to invite a user via the Contacts menu.

First, you can invite a user via the Add plus sign icon at top right by following the steps below:

1. Tap Contacts via the bottom menu bar.

2. For iOS devices, tap the plus icon at top right, and then tap Invite. For Android devices, tap the plus

icon on bottom right, and then tap Invite.

3. Select from one of the following options: Type an email address to invite, Invite from contacts, or Invite

via link.

The second way to invite a user via the Contacts menu is by tapping their contact name.

1. Tap Contacts via the bottom menu bar.

2. Tap the search icon at top right and type in the name or email address to populate the list of

contacts underneath or easily look up names by tapping on one of the following tabs at the top:

Company, Guest, Personal, Teams, or Other.

3. Select and tap contact name, and then tap Invite to RingCentral Video.

If you have invited a contact before, tap the Re-invite button beside their name.

4. Tap Invite or Re-invite.

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Using RingCentral Video attendee controls

RingCentral Video attendee controls can be found at the top and bottom of your screen during the meeting,

so you can multitask at any time.

Note: In Safe Driving Mode, you will have access to only two controls: mute/unmute your microphone and

end meeting. To learn more about Safe Driving Mode, click Entering Safe Driving Mode in a RingCentral

Video mobile meeting.

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● Back button: Tap the left pointing arrow at top left to minimize the meeting screen, and enable

multi-task mode.

● Meeting preview window: Once you tap the back button at upper left, the smaller meeting preview

window will appear on top of the screen you’re currently on. You can tap and drag around the

meeting screen any time. You have access to the following options via the minimize video window:

○ Left pointing arrow: Tap to go back to the meeting screen.

○ Double tap: Double tap on the meeting preview window to go back to the main meeting

screen.

○ Microphone icon: Tap to mute/unmute.

○ Two outward pointing arrows: Tap to make the meeting preview window bigger.

○ Two inward pointing arrows: Tap to make the meeting preview window smaller.

● Meeting details: Tap the circle with an ‘i’ icon at the top of the screen to view meeting details.

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● Network connection: Tap the signal icon at the top of the screen to view network connection details.

● Speaker/Phone: Switch between your speakerphone and device microphone.

● Chat: Send a message privately to a participant or to everyone in the meeting.

● Raise Hand/Lower Hand: Tap the raise your hand button during a meeting to get the attention of the

host, moderator, or presenter. After raising your hand, you can also tap the same button to lower

your hand.

● End: Tap to leave the meeting. Tap Cancel to continue meeting.

Note: When breakout rooms are created, attendees have the following controls:

○ Main meeting: Leave meeting or Cancel

○ Breakout room: Return to main meeting, Leave meeting or Cancel

● Mute/Unmute: Mute or unmute your microphone or Join audio (if audio is not connected).

● Start/Stop video: Start or stop the video camera.

● Share: Share your mobile screen, camera view, and present ﬁles with other participants in the

meeting.

● Participants: View and invite participants. You can also mute/unmute your microphone and

start/stop your video camera during the meeting via the Participants window.

● Chat: Host and participants can send a private chat with anyone in the main meeting or a breakout

room.

● More: Tap the three-dot icon to access the following:

○ Disconnect audio: Disconnect audio or Join audio if audio is not connected.

○ Virtual background: Tap to enable virtual background where you can select built-in

background images.

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○ Enable closed captions: Enabled closed captions. Closed captions are visually displayed at

the bottom of the meeting screen to provide a better, more inclusive meeting

experience by presenting real-time meeting discussions.

○ Settings: Tap to conﬁgure in-meeting settings. To learn more, visit Conﬁguring

in-meeting RingCentral Video settings on mobile.

○ Send feedback: Tap to report a problem or give feedback.

○ Submit feature idea: Tap to suggest feature ideas.

Viewing participants

Viewing participants via the gallery view

You can tap and choose one of the following displays from the layout switcher on the meeting screen:

● Filmstrip: View the active speaker at the center, then displays other participants at the bottom.

● Active speaker: View just the active speaker.

● Gallery: View all the participants on the screen. It highlights the participant speaking. This is the

default view upon joining a meeting. The main screen in RingCentral Video displays:

○ iOS phone: 4 participants

○ Android phone: 4 participants

○ Tablet (iOS and Android): 9 participants in landscape and 8 in portrait mode

Pinning participant’s video window

You can pin any participant in a meeting so their video window is constantly displayed in your meeting

screen. With the pin participants feature, you can:

● view the pinned participants in ﬁlmstrip view (by default). You can tap and switch to gallery view at

any time.

● pin a maximum of 3 participants in mobile and 6 in a tablet device.

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● remove pinned participants at any time.

There are two ways to pin a participant’s video while in a meeting:

● Tap and hold their name on the main meeting screen, and then tap Pin participant. OR

● Tap Participants at the bottom menu bar, then tap the three-dot More icon at the far right of their

name, and then tap Pin participant.

Removing pinned participants

If you would like to remove a pinned participant’s video, you can in four ways:

● Tap and hold the pinned participant’s name, and then tap Remove pin.

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● Tap the layout switcher on the meeting screen, and then tap Remove all pins. This will remove all

pinned participants’ video windows.

● Tap Participants at the bottom menu bar, then tap the three-dot More icon at the far right of the

participant’s name, and then tap Remove pin.

● Tap Participants at the bottom menu bar, and then tap the three-dot More icon at top right to

remove all pinned participants’ video windows.

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Participants view

Tap Participants at the bottom menu bar to access the following:

● the total number of meeting attendees

● the list of meeting participant names

● pin and remove participants’ video window

● attendees that have been removed or disconnected from the meeting

As a meeting attendee, you can access the following in-meeting controls via the Participants menu:

● Remove all pins: Tap the three-dot More icon at the top right to remove all pinned participants’

video window.

● Invite people: Tap to invite participants.

● Mute/Unmute: Tap the microphone icon to mute or unmute your microphone.

● Start/Stop video: Tap the video icon to turn your video camera on or off.

● More: Tap the three-dot More icon at the far right of participant’s name to access the following:

○ Pin participant: Tap to pin participant’s video window.

○ Remove pin: Tap to remove pin on participant’s video window.

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Note: If you are the host or moderator of the meeting, you can access other in-meeting controls via

Participant’s view that are only available to hosts. To learn more, visit Managing RingCentral Video meeting

participants on mobile.

Moving ﬁlmstrip view to the top and bottom edges on iPad or tablet

During a meeting via RingCentral Video, the ﬁlmstrip view displays the active speaker at the center and the

other participants at either the top or bottom.

You can move the ﬁlmstrip view around on your iPad or tablet however you like. Note: Filmstrip view is only

available when there are three or more participants in a RingCentral Video meeting.

Moving ﬁlmstrip view via the Settings page

1. Tap your proﬁle picture.

2. Under Settings, tap Video.

3. Tap Filmstrip location.

4. Select Top or Bottom.

Moving ﬁlmstrip view during a meeting

1. On the RingCentral Video active meeting screen, tap the More three-dot icon at the bottom.

2. Tap Filmstrip locations.

3. Select Top or Bottom.

Using auto follow in the app on the iPad

Auto follow powered by Center Stage is a feature of iPadOS which allows the front-facing ultrawide camera

to automatically adjust to keep you in the center of the frame during a RingCentral Video meeting.

During your RingCentral Video meeting, turn your front-facing camera on yourself and click the icon in the

bottom right corner of your personal video screen to enable or disable auto follow.

The feature is only available for an iPad that supports Apple Center Stage.

Using the Phone menu of the RingCentral app for Android

Making a call

You can make a call in the RingCentral mobile app by using the dial pad. The dial pad allows you to make calls

to other users in the RingCentral app or external numbers so long as telephony is enabled on your company

account.

1. Navigate to Phone via the bottom menu bar.

2. Tap the green dial pad icon in the bottom right-hand corner (Android) or bottom of the screen (iOS).

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3. Enter a number in the dial pad and dial the number.

You can also change your outbound Caller ID before starting your call. Tap the From dropdown menu to

select from the list of available Caller IDs. To change the default Caller ID, navigate to the Settings menu of

the RingCentral mobile app.

If you’d like to learn more about making a call, visit Make a Call in the RingCentral Mobile App.

Taking a call

You can easily take a call using the app whenever someone calls your RingCentral number. When you have

an incoming call, a pop-up window will appear from which you can select from the following options:

● Answer: Tap the green answer button to answer the incoming call.

● To voicemail: Tap Reply with voice message button if you want to send the caller to your voicemail

to leave a message.

● Reject call: Tap the red button if you want to reject the call.

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To learn more, visit Take a Call in the RingCentral Mobile App.

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Setting up call handling

You can manage how you want your incoming calls to ring on your RingCentral apps and devices:

● Which devices you want to ring during work and after hours

● Where you want to send missed calls

Setting up how incoming calls are handled

1. Open and sign in to the RingCentral mobile app.

2. Tap your proﬁle picture in the top left corner.

3. Tap Phone > Call handling.

4. Tap Set work hours to set your schedule. Use the same schedule 24/7 or tap Edit if you want to set

how calls are handled based on the day and time.

5. Tap Devices will ring and select how you want your devices to ring:

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a. In order: Calls will ring in the order they're listed.

b. All at once: Calls will ring on all devices in the list at once.

c. Do not ring: (Only available for After hours) Calls won’t ring on your devices. Instead, calls

will route to the destination you set up under Missed calls.

6. Tap Add number to add another phone number to the list.

7. If you selected In order, tap Reorder and drag and drop the devices to place them in the order they

should ring. Then tap Save.

8. Tap the device name and select how long it should ring.

9. Tap the device name and turn it off if you don’t want it to ring.

Setting up how missed calls are handled

You can conﬁgure where missed calls should be sent.

1. Open and sign in to the RingCentral mobile app.

2. Tap your proﬁle picture in the top left corner.

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3. Tap Phone > Call handling.

4. Tap Set work hours to set your schedule. Use the same schedule 24/7 or tap Edit if you want to set

how calls are handled based on the day and time.

5. Tap Unanswered calls to choose how your missed calls should be handled:

a. Send to voicemail: Sends unanswered calls to voicemail.

b. Send to announcement: Sends calls to a recorded voice message and then disconnects them.

c. Forward to extension: Forwards calls to the number of a coworker, a call queue, an IVR menu,

or an announcement-only or message-only extension.

d. Forward to number: Forwards calls to an external phone number.

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Sending a text message

To send a text message in the mobile app, follow these steps:

1. Depending on how you customized your bottom menu bar, navigate to Text via the bottom menu

bar or Main menu.

2. Tap the plus icon at top right (iOS) or tap the blue chat icon at bottom right (Android).

3. Enter a number or type the name of a contact in the To ﬁeld.

4. Compose your text message in the Text message ﬁeld.

5. Tap the right-pointing arrow icon to send your text message.

If you’d like to learn more about sending a text message in the RingCentral mobile app, visit Send a Text

Message in the RingCentral Mobile App.

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Sending a fax

To send a fax message in the mobile app, follow these steps:

1. Depending on how you customized your bottom menu bar, navigate to Fax via the bottom menu bar

or Main menu.

2. Tap the plus icon on top right (iOS) or the blue paper icon on bottom right (Android).

3. Enter a number or the name of a contact in the To ﬁeld (iOS) or tap Select contacts (Android).

4. Tap Cover page to select from a list of themes for your cover page (default is Contempo).

5. Add any notes in the Add a note to cover page note (optional) ﬁeld.

6. Tap the checkmark at the top right (Android) or Save (iOS).

7. Select the Add attachment and select any ﬁles you’d like to fax. The max size you can fax is 50MB.

8. Tap the right-pointing arrow at top right to send the fax.

To learn more, visit Manage a Fax in RingCentral Mobile App.