ACCESS INFORMATION | Glastonbury Festival

ACCESS INFORMATION 
 
The 2023 Glastonbury Festival will take place from Wednesday 21
st
 – 
Sunday 25
th
 June. 
 
The Festival is committed to being an event accessible to all which is why we have 
been working with Attitude is Everything since 2005 to ensure we can achieve this.  
 
Atttitude is Everything is a charity set up to help improve D/deaf and disabled 
people’s access to live music. Glastonbury Festival is currently signed up to their 
‘Live Events Access Charter’. 
 
Tickets for the festival have currently sold out. There will be a resale of cancelled 
tickets in April. 
 
For information on the access facilities available to festival goers please read the 
following sections;  
• Companion/ Personal Assistant (PA) Tickets 
 
• D/deaf Customers 
 
• Accessible Campsite 
 
• Campervan & Caravan Spaces 
 
• Onsite Access Facilities 
 
• Sensory Calm Space 
 
• Travel & Arrival 
 
• Distances 
 
• Access Map 
 
• Temporary Impairments 
 
If you have any further questions, please email the festivals Access Team – 
accessibility@glastonburyfestivals.co.uk  
 
If you would prefer to speak with someone, please email us with your name and a 
contact number and we will happily give you a call. 
 
Please be aware that the Access Team is currently working part time, so at busy 
periods please allow up to 10 days for us to respond to your enquiry. 
 
 
 

TICKET INFORMATION

Tickets for the 2023 festival have now sold out. There will be a resale of

cancelled tickets in April.

There are no separate weekend tickets for festival goers with access requirements. Anyone

wanting to attend the festival must register and book tickets as described below.

BALANCE PAYMENTS

Balance payments will be due the first week of April (1st – 7th) 2023.

REGISTERING FOR THE ACCESS FACILITIES

Access Registration has now closed. This will reopen to festival goers that secure a

ticket in one of the April resales.

COMPANION/ PA TICKET SCHEME

Applications for the companion/ PA ticket scheme has now closed. This will reopen

to festival goers that secure a ticket in one of the April resales.

DEAF CUSTOMERS

BSL SERVICE

There will be a team of BSL Interpreters at the festival offering a free service to our D/deaf

customers. Bookings can be made both in advance of the festival and during the event for

this service. There will also be interpreters based at some of the spoken word stages

throughout the event.

We ask that anyone wanting to use this service does complete the Access Application Form

so that we can ensure they receive all the relevant information on this service before the

festival.

INDUCTION (HEARING LOOPS)

There will be induction loops installed at the Cabaret Tent, Astrolabe, Big Top Circus Tent,

Cinema Tent and Leftfield Tent. There will also be a mobile loop system located in the

Accessible Campsite HQ and the Information Tent located at the Meeting Point.

ACCESSIBLE CAMPSITE

The Accessible Campsite is a calm, friendly space stewarded 24/7 throughout the festival.

You will find the following facilities within this campsite;

• Wheelchair accessible toilets & showers

• Charging facilities for wheelchairs and medical equipment

• Changing Places unit featuring a changing bed, toilet, sink and hoist • Accessible sinks and

fresh water points

• Fridge for secure medication storage

• Hot water for cooking and drinks

• Waste disposal point

• Campsite HQ

• Communal campfire

Group Size

Along with yourself and Companion/ PA you can have an additional two other people camp

with you in this field. If you want to camp in a bigger group in one of the surrounding fields,

then you can still register for an access pass which will allow you entry to the campsite to

use the facilities only.

CAMPERVAN & CARAVAN SPACES

ACCESSIBLE CAMPSITE

THESE SPACES HAVE NOW SOLD OUT.

EAST CAMPERVAN FIELD

We have a limited forward reserved space in the east campervan fields for festival goers

with access requirements.

Wheelchair accessible toilets and charging facilities for wheelchairs and medical equipment

is available in this area.

Festival goers wanting to apply for one of these spaces must have bought an east

campervan ticket.

Only campervans/ caravans under 8m long can be accommodated in the East

Campervan Fields.

BATH & WEST SHOWGROUND

Campervans/ caravans that are 8m and over in length can be accommodated at the Bath &

West Showground.

Bath & West campervan tickets will go on sale later in the Autumn, more details on this will

be announced in October.

You can request a Bath & West forward reserved spot via the Access Application form.

ONSITE ACCESS FACILITIES

VIEWING PLATFORMS

There will be raised viewing platforms at all the main stages. These platforms are for festival

goers who need to be seated to be able to watch the performances

Customers requiring access to these platforms will require a Viewing Platform (VP) pass.

These can only be requested by completing the Access Application Form. The viewing

platforms are solely for the use of our access customers plus one other. Every platform has

a team of stewards managing the space.

With demand for the viewing platform being so high, these spaces do get very busy and

crowded which some festival goers might find overwhelming.

Chairs are not provided on any of the platforms but festival goers and their +1 accompanying

person can bring their own.

Platforms are run on a first come, first served basis with demand varying depending on the

time of day, the artist and the stage.

Please note customers using large scooters will be asked to park these at the bottom of the

VP ramps when possible, to ensure we can accommodate as many access customers on

the platforms as we can.

ACCESSIBLE TOILETS

There will be wheelchair accessible toilets located throughout the festival site. These will be

locked to avoid their misuse. Customers needing access to these must complete the Access

Application Form.

There is a Changing Places Unit located in the Accessible Campsite.

WHEELCHAIR HIRE

Both electric and manual wheelchairs will be available to hire in advance of the festival. More

information on how to book one of these will be available in the Access Application Pack.

SENSORY CALM SPACE

The festival wants to be a safe and happy place for everyone to enjoy. However, the size of

the site and the large crowds mixed in with all the different sounds, lights, smells and

experiences can be overwhelming especially for customers with mental health, emotional

and sensory issues.

There will be a Sensory Calm Tent located in the heart of the festival. The aim of the space

will be to provide a safe, low-level stimulation and recalibration zone for our neurodivergent

festival goers. This is created by using adjustable lighting, textures, and sounds. There will

also be weighted blankets and ear defenders that people can use whilst in the space.

The space will be managed by a mixture of Autism specialists and neurodiverse volunteers

who are passionate about the importance of calm spaces in busy, vibrant, and loud festival

environments.

There will also be Welfare Centres providing experienced, caring and confidential help for all

kinds of practical and personal problems. The Festival Branch of Samaritans are also onsite

offering 24- hour emotional support from the Green Fields

TRAVEL & ARRIVAL

ACCESSIBLE/ BLUE BADGE PARKING

There is a dedicated car park for festival goers with access requirements to use. All festival

goers using this car park must purchase an accessible parking ticket through the Access

Team. Tickets cost £60.

Parking in this area is limited, so friends and family arriving in separate vehicles will not be

able to use this car park.

WHEELCHAIR ACCESSIBLE SHUTTLE BUS SERVICE

There will be a wheelchair accessible shuttle bus service running during the festival.

This will initially run from the accessible car park taking access customers to the accessible

campsite with their camping equipment. It will also then run through the festival from the

accessible campsite to various drop off/pick up points around the site.

The shuttle service is only available to access customers plus 1 accompanying person.

TEMPORARY IMPAIRMENTS

Please note the access facilities are not for people with temporary impairments such as

broken bones, healing wounds or woman who are pregnant.

Unfortunately, the Festival cannot offer closer parking, reserve camping or assistance

getting on/ off and around the site to people with temporary impairments.

Please refer to the medical and first aid information if you have concerns about attending

the Festival with a temporary impairment.

This is the 2022 Access Map so please be aware that the locations of the access facilities

may change.