WF-110 User's Guide
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Contents
WF-110 User's Guide................................................................................................................................. 11
Product Basics .......................................................................................................................................... 12
Using the Control Panel ..................................................................................................................... 12
Control Panel Buttons.................................................................................................................... 13
The LCD Screen............................................................................................................................ 13
Status Icons................................................................................................................................... 14
Entering Characters on the LCD Screen ....................................................................................... 15
Changing LCD Screen Language.................................................................................................. 16
Turning On Quiet Mode ................................................................................................................. 16
Printer Parts Locations ....................................................................................................................... 17
Printer Parts - Top ......................................................................................................................... 18
Printer Parts - Inside and Bottom................................................................................................... 19
Battery Charging ................................................................................................................................ 20
Charging the Built-in Battery Using the AC Adapter ...................................................................... 20
Charging the Built-in Battery Using the USB Cable ....................................................................... 21
Using the Optional Battery ................................................................................................................. 22
Installing the Optional Battery........................................................................................................ 22
Removing the Optional Battery...................................................................................................... 25
Charging the Optional Battery ....................................................................................................... 27
Battery Safety Instructions............................................................................................................. 28
The Power Off and Sleep Timers ....................................................................................................... 30
Changing the Sleep Timer Setting................................................................................................. 30
Changing the Power Off Timer Setting .......................................................................................... 31
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 32
Setting Up Epson Connect Services.............................................................................................. 33
Using Epson Email Print ............................................................................................................... 34
Using the Epson iPrint Mobile App ................................................................................................ 34
Using Epson Remote Print ........................................................................................................... 35
Using AirPrint .................................................................................................................................... 35
Using Google Cloud Print................................................................................................................... 36
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Setting Up Google Cloud Print on a Chromebook ......................................................................... 37
Android Printing Using the Epson Print Enabler ................................................................................ 38
Using the Mopria Print Service .......................................................................................................... 39
Using Fire OS Printing ....................................................................................................................... 39
Using Windows 10 Mobile Printing .................................................................................................... 40
Using Epson Print and Scan App with Windows Tablets ................................................................... 40
Voice-activated Printing ..................................................................................................................... 41
Wi-Fi Networking ....................................................................................................................................... 42
Network Security Recommendations ................................................................................................. 42
Wi-Fi Infrastructure Mode Setup......................................................................................................... 43
Selecting Wireless Network Settings from the Control Panel ........................................................ 44
Wi-Fi Direct Mode Setup .................................................................................................................... 46
Connecting to a Mobile Device ...................................................................................................... 47
Enabling Wi-Fi Direct Mode (Simple AP) ....................................................................................... 48
Modifying the Wi-Fi Direct Network Name or Password ................................................................ 49
Wi-Fi Protected Setup (WPS)............................................................................................................. 50
Using WPS to Connect to a Network ............................................................................................. 50
Printing a Network Status Sheet......................................................................................................... 51
Printing a Network Connection Report ............................................................................................... 52
Network Connection Report Codes and Messages ....................................................................... 53
Changing or Updating Network Connections ..................................................................................... 58
Accessing the Web Config Utility................................................................................................... 58
Changing a USB Connection to a Wi-Fi Connection...................................................................... 59
Connecting to a New Wi-Fi Router ................................................................................................ 59
Disabling Wi-Fi Features ............................................................................................................... 60
Loading Paper ........................................................................................................................................... 61
Loading Paper and Envelopes ........................................................................................................... 61
Selecting the Paper Source Settings - Control Panel ......................................................................... 64
Paper or Media Type Settings - Control Panel............................................................................... 66
Turning Off the Paper Setting Alert..................................................................................................... 66
Paper Loading Capacity..................................................................................................................... 67
Compatible Epson Papers.................................................................................................................. 68
Borderless Paper Type Compatibility ................................................................................................. 69
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Paper or Media Type Settings - Printing Software.............................................................................. 70
Printing from a Computer ......................................................................................................................... 71
Printing with the Standard Epson Printer Software - Windows ........................................................... 71
Selecting Basic Print Settings - Windows ...................................................................................... 72
Print Quality Options - Windows ............................................................................................... 74
Multi-Page Printing Options - Windows..................................................................................... 74
Selecting Double-sided Printing Settings - Windows ..................................................................... 75
Double-sided Printing Options - Windows................................................................................. 76
Selecting Additional Layout and Print Options - Windows ............................................................. 77
Custom Color Correction Options - Windows............................................................................ 79
Image Options and Additional Settings - Windows.................................................................... 80
Header/Footer Settings - Windows ........................................................................................... 81
Selecting a Printing Preset - Windows........................................................................................... 82
Selecting Extended Settings - Windows ........................................................................................ 84
Extended Settings - Windows ................................................................................................... 85
Printing Your Document or Photo - Windows................................................................................. 86
Selecting Default Print Settings - Windows.................................................................................... 87
Changing the Language of the Printer Software Screens ......................................................... 88
Changing Automatic Update Options ............................................................................................ 89
Printing with the Built-in Basic Driver - Windows ................................................................................ 90
Installing the Basic Driver Software - Windows ............................................................................. 91
Selecting Print Settings - Windows Basic Driver............................................................................ 91
Adjusting Print Density .................................................................................................................. 95
Adjusting Color .............................................................................................................................. 96
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 97
Selecting Print Settings - Windows 10 S........................................................................................ 97
Printing on a Mac ............................................................................................................................. 100
Selecting Basic Print Settings - Mac ............................................................................................ 101
Print Quality Options - Mac ..................................................................................................... 104
Print Options - Mac ................................................................................................................. 104
Selecting Page Setup Settings - Mac .......................................................................................... 105
Selecting Print Layout Options - Mac ........................................................................................... 106
Managing Color - Mac ................................................................................................................. 107
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Color Matching and Color Options - Mac ................................................................................ 108
Selecting Printing Preferences - Mac .......................................................................................... 108
Printing Preferences - Mac...................................................................................................... 110
Printing Your Document or Photo - Mac ...................................................................................... 110
Checking Print Status - Mac.................................................................................................... 111
Printing From a Chromebook....................................................................................................... 112
Cancelling Printing Using a Product Button...................................................................................... 113
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 114
Check Cartridge and Maintenance Box Status................................................................................. 114
Checking Cartridge and Maintenance Box Status on the LCD Screen ........................................ 114
Checking Cartridge and Maintenance Box Status - Windows...................................................... 115
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 118
Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 120
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 120
Removing and Installing Ink Cartridges............................................................................................ 121
Printing with Black Ink and an Expended Color Cartridge ................................................................ 124
Printing with an Expended Color Cartridge - Windows ................................................................ 125
Printing with an Expended Color Cartridge - Mac ........................................................................ 125
Conserving Low Black Ink with Windows ......................................................................................... 127
Replacing the Maintenance Box....................................................................................................... 127
Adjusting Print Quality............................................................................................................................ 131
Print Head Maintenance................................................................................................................... 131
Print Head Nozzle Check............................................................................................................. 131
Checking the Nozzles Using the Product Control Panel ......................................................... 131
Checking the Nozzles Using a Computer Utility...................................................................... 134
Print Head Cleaning .................................................................................................................... 136
Cleaning the Print Head Using the Product Control Panel ...................................................... 136
Cleaning the Print Head Using a Computer Utility................................................................... 137
Print Head Alignment ....................................................................................................................... 140
Aligning the Print Head Using the Product Control Panel ............................................................ 140
Cleaning the Paper Path Using the Product Control Panel .............................................................. 142
Transporting and Cleaning Your Product ............................................................................................. 144
Carrying and Transporting Your Product.......................................................................................... 144
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Cleaning Your Product ..................................................................................................................... 145
Solving Problems .................................................................................................................................... 146
Checking for Software Updates........................................................................................................ 146
Product Status Messages ................................................................................................................ 147
Running a Product Check ................................................................................................................ 149
Resetting Control Panel Defaults ..................................................................................................... 151
Solving Power and Battery Problems ............................................................................................... 152
Product Does Not Turn on ........................................................................................................... 153
Product Does Not Turn Off .......................................................................................................... 153
Product Turns Off Automatically .................................................................................................. 153
Battery Does Not Charge From Computer................................................................................... 154
Solving Setup Problems ................................................................................................................... 154
Noise After Ink Installation ........................................................................................................... 154
Software Installation Problems .................................................................................................... 155
Solving Network Problems ............................................................................................................... 155
Product Cannot Connect to a Wireless Router or Access Point .................................................. 156
Network Software Cannot Find Product on a Network................................................................. 157
Product Does Not Appear in Mac Printer Window ....................................................................... 158
Wireless Network Connection is Unstable on a Mac ................................................................... 158
Cannot Print Over a Network....................................................................................................... 159
Solving Paper Problems................................................................................................................... 160
Paper Feeding Problems............................................................................................................. 160
Paper Jam Problems in the Rear Paper Feed ............................................................................. 161
Paper Jam Problems Inside the Product ..................................................................................... 161
Solving Problems Printing from a Computer..................................................................................... 162
Nothing Prints.............................................................................................................................. 163
Product Icon Does Not Appear in Windows Taskbar ................................................................... 163
Error After Cartridge Replacement .............................................................................................. 164
Printing is Slow ............................................................................................................................ 165
Solving Page Layout and Content Problems.................................................................................... 166
Inverted Image............................................................................................................................. 167
Too Many Copies Print ................................................................................................................ 167
Blank Pages Print ........................................................................................................................ 167
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Incorrect Margins on Printout....................................................................................................... 168
Border Appears on Borderless Prints .......................................................................................... 168
Incorrect Characters Print............................................................................................................ 169
Incorrect Image Size or Position.................................................................................................. 169
Slanted Printout........................................................................................................................... 170
Solving Print Quality Problems......................................................................................................... 171
White or Dark Lines in Printout .................................................................................................... 171
Blurry or Smeared Printout .......................................................................................................... 172
Faint Printout or Printout Has Gaps ............................................................................................. 173
Grainy Printout............................................................................................................................. 174
Incorrect Colors ........................................................................................................................... 175
Uninstall Your Product Software....................................................................................................... 176
Uninstalling Printing Software - Windows .................................................................................... 176
Uninstalling Product Software - Mac............................................................................................ 177
Where to Get Help............................................................................................................................ 178
Technical Specifications ........................................................................................................................ 180
Windows System Requirements ...................................................................................................... 180
Mac System Requirements .............................................................................................................. 181
Paper Specifications ........................................................................................................................ 181
Printable Area Specifications ........................................................................................................... 182
Ink Cartridge Specifications.............................................................................................................. 184
Dimension Specifications ................................................................................................................. 185
Electrical Specifications ................................................................................................................... 186
Environmental Specifications ........................................................................................................... 188
Interface Specifications .................................................................................................................... 188
Network Interface Specifications ...................................................................................................... 188
Safety and Approvals Specifications ................................................................................................ 190
Notices ..................................................................................................................................................... 192
Important Safety Instructions............................................................................................................ 192
General Printer Safety Instructions.............................................................................................. 192
Ink Cartridge Safety Instructions.................................................................................................. 194
LCD Screen Safety Instructions................................................................................................... 195
Wireless Connection Safety Instructions ..................................................................................... 196
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Important Privacy Notice (Printer Serial Number)............................................................................. 196
FCC Compliance Statement ............................................................................................................. 196
Binding Arbitration and Class Waiver ............................................................................................... 197
Trademarks...................................................................................................................................... 200
Copyright Notice............................................................................................................................... 201
A Note Concerning Responsible Use of Copyrighted Materials................................................... 202
Default Delay Times for Power Management for Epson Products ............................................... 202
Copyright Attribution.................................................................................................................... 202
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WF-110 User's Guide
Welcome to the WF-110 User's Guide.
For a printable PDF copy of this guide, click here.
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Product Basics
See these sections to learn about the basic features of your product.
Using the Control Panel
Printer Parts Locations
Battery Charging
Using the Optional Battery
The Power Off and Sleep Timers
Epson Connect Solutions for Smartphones, Tablets, and More
Using AirPrint
Using Google Cloud Print
Android Printing Using the Epson Print Enabler
Using the Mopria Print Service
Using Fire OS Printing
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Voice-activated Printing
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons
The LCD Screen
Status Icons
Entering Characters on the LCD Screen
Changing LCD Screen Language
Turning On Quiet Mode
Parent topic: Product Basics
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3 Battery status
4 Ink and maintenance box status
5 Color Adjustment icon
Parent topic: Using the Control Panel
Status Icons
Status icons may be displayed on the LCD screen depending on the product's status.
Icons Description
The battery is fully charged.
The battery is running low.
The battery is too hot or too cold. Select Menu > Battery to check the battery status.
The battery is charging.
Approximate ink levels.
Approximate service life remaining for the maintenance box.
Ink is low or the maintenance box is nearly full.
An ink cartridge is expended.
A Wi-Fi network is not available, or the printer is connecting to a Wi-Fi network.
A Wi-Fi network error has occurred or the product is searching for a connection.
A Wi-Fi connection has been established. The number of bars indicates the connection's
signal strength.
A Wi-Fi Direct mode connection is not available, or the printer is connecting in Wi-Fi Direct
mode.
A Simple AP mode connection has been established.
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Icons Description
Print density has been increased.
The color has been adjusted.
Parent topic: Using the Control Panel
Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
1 Moves the cursor left or right
2 Switches between characters and numbers or symbols
3 Enters a space
4 Deletes the previous character
5 Select when you are finished
Parent topic: Using the Control Panel
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Changing LCD Screen Language
You can change the language used on the LCD screen.
1. From the home screen, select Menu and press the OK button.
You see this screen:
2. Press the arrow buttons to select Printer Setup and press the OK button.
3. Press the arrow buttons to select Language and press the OK button.
4. Select a language and press the OK button.
Parent topic: Using the Control Panel
Turning On Quiet Mode
You can reduce the noise the product makes by turning on Quiet Mode.
Note: Turning on this setting may reduce print speed.
1. From the home screen, select Menu and press the OK button.
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You see this screen:
2. Press the arrow buttons to select Printer Setup and press the OK button.
3. Press the arrow buttons to select Quiet Mode and press the OK button.
4. Select On and press the OK button.
Parent topic: Using the Control Panel
Printer Parts Locations
See these sections to identify the parts on your printer.
Printer Parts - Top
Printer Parts - Inside and Bottom
Parent topic: Product Basics
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Printer Parts - Inside and Bottom
1 Inner cover
2 Ink cartridge holder (do not remove)
1 Security lock slot (for an optional security cable)
2 Rear cover
3 Maintenance box cover
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4 Built-in battery
Parent topic: Printer Parts Locations
Battery Charging
You can charge the built-in battery by connecting the power cord and AC adapter, and plugging the
product into an electrical outlet. Or, you can connect the product to your computer (or other USB power
source) using the USB cable.
Battery status is indicated on the LCD screen.
Note the following:
• The battery is not a user-replaceable part.
• Even when the product is not in use, the battery runs down. Make sure you turn off the product when
you are not using it and charge the battery on a regular basis.
• The battery runs down faster in low temperature environments.
• The battery may be hot right after it is charged or used; this is normal.
• Charge the battery within a range of 50 to 95 °F (10 to 35 °C). The battery may not charge fully or may
deteriorate if the environment is too hot or cold.
• It takes about 2.5 hours to fully charge the battery.
• You do not need to use the battery completely before charging it.
• If the battery runs out quickly even after it is fully charged, it may be at the end of its service life.
Contact Epson to replace the battery.
• If you do not use the printer for a long time, charge the battery on a regular basis to avoid letting it run
out. If the printer does not turn on, charge the battery for more than thirty minutes, and then turn the
printer on again.
• The battery charging light is orange during charging and turns off when the battery is fully
charged. The light flashes if the environment is too cold or too hot to charge the battery.
Charging the Built-in Battery Using the AC Adapter
Charging the Built-in Battery Using the USB Cable
Parent topic: Product Basics
Charging the Built-in Battery Using the AC Adapter
You can charge the built-in battery using the AC adapter.
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1. Connect the power cord to the AC adapter and connect the AC adapter to the product.
2. Plug the other end of the power cord into an electrical outlet.
Parent topic: Battery Charging
Charging the Built-in Battery Using the USB Cable
You can charge the built-in battery by connecting the included micro USB cable to a computer or any
compatible USB power source, including some automobiles.
For USB charging, the printer must be turned off or in sleep mode.
1. To charge from a computer, make sure the computer is on and not in sleep or hibernation mode.
2. Connect the micro USB cable to the printer's micro USB port and to any USB port on the computer.
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Note: You cannot charge the battery using a USB hub; connect the product directly to the computer.
If battery charging does not start, select Menu > Battery > Battery Settings > USB Power Supply
via PC > On on the control panel and try again.
The battery charging light turns on.
During charging, the computer recognizes the printer as a USB mass storage device.
Parent topic: Battery Charging
Using the Optional Battery
See these sections for instructions on using your product with the optional battery.
You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales),
or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Use this part number to order an optional battery: C12C934941
Note: Epson recommends the use of a genuine Epson battery. Epson cannot guarantee the quality or
reliability of non-genuine batteries. The use of a non-genuine battery may cause damage that is not
covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
Installing the Optional Battery
Removing the Optional Battery
Charging the Optional Battery
Battery Safety Instructions
Parent topic: Product Basics
Installing the Optional Battery
Make sure you have an optional battery before you begin.
1. Turn off the product using the power button.
2. Disconnect any connected cables.
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3. Remove the rear cover as shown.
24
Caution: Do not touch the area shown or allow it to get wet. Do not allow paper clips or other metal
objects to contact this area; otherwise the product may be damaged.
4. Place the product on its side and insert the battery as shown. Press the battery down until it clicks
into place.
5. Turn the product on using the power button.
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6. Check the status of the battery on the home screen.
Icons Description
The optional battery is fully charged.
The optional battery is running low.
The optional battery is too hot or too cold. Select Menu > Battery to check the battery
status.
The optional battery is charging.
Parent topic: Using the Optional Battery
Removing the Optional Battery
1. Turn off the product using the power button.
2. Disconnect any connected cables.
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3. Push the button on the side of the battery and pull the battery off.
4. Insert the rear cover as shown and push it in until it clicks into place.
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Parent topic: Using the Optional Battery
Charging the Optional Battery
You can charge the optional battery using the AC adapter whether it is attached to the product or not. It
takes approximately 2.5 hours for the battery to fully charge.
1. Connect the power cord to the AC adapter and connect the AC adapter to the product.
2. Plug the other end of the power cord into an electrical outlet.
Battery is attached to the product
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Note: The icon appears on the LCD screen while the battery is charging.
Battery is not attached to the product
Note: The battery charging light appears while the battery is charging.
Parent topic: Using the Optional Battery
Battery Safety Instructions
• If the battery is not fully charged within the specified time, stop charging. Otherwise, the battery could
become hot, emit smoke, rupture, or catch fire.
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• Do not place the product in a microwave oven or high-pressure container. Otherwise, the battery could
become hot, emit smoke, rupture, or catch fire.
• If battery acid gets into your eyes or on your skin, immediately rinse the affected area thoroughly with
water and seek medical treatment. Otherwise, permanent eye damage could result.
• If liquid leaks from the product (or the product has a bad odor), move the product away from
flammable objects. Otherwise, electrolyte leaked from the battery will catch fire or cause smoke or
flame.
• Do not drop or throw the product or subject it to strong shocks. Otherwise, the battery could leak or the
protection circuit in the battery could be damaged.
• Do not leave the battery in a hot location such as near a fire or a heater. Otherwise, the plastic
separator could melt and the individual cells could short-circuit and the battery could become hot, emit
smoke, rupture, or catch fire.
• Do not charge the battery with devices other than the specified product. Otherwise, the performance
and life of the battery could decrease or device damage can occur.
• Do not charge the battery near an open flame or in very hot locations. If the protection circuit in the
battery is activated, you will not be able to charge the battery. If the protection circuit is damaged, the
battery could become hot, emit smoke, rupture, or catch fire.
• Do not reverse the polarity of the external battery connections (terminals) and do not forcefully
connect the battery to the charger or product even if the battery cannot be connected easily. Be sure
to confirm the polarity of the battery when connecting it. If the battery is connected incorrectly during
charging, the battery will be reverse-charged and an abnormal chemical reaction could occur or the
battery could become hot, emit smoke, rupture, or catch fire.
• Do not use the product if it is leaking or damaged in any way.
• Do not leave the product in a vehicle. Otherwise, the battery could overheat.
• Do not handle the battery with wet hands or touch the battery terminals.
• Do not place, store, or charge the battery near water, heat sources, metal objects or in locations
subject to shocks, vibrations, condensation, high temperature or humidity.
• Do not incinerate, heat, puncture, strike, step on, or insert an object into any openings in the battery.
• Do not disassemble, modify, or remove the outside case on the battery.
• If the battery overheats, or becomes discolored or deformed, remove the battery from the product and
do not use it.
• Do not connect the battery to an electrical outlet or to a car cigarette lighter socket.
• Do not solder any item onto the battery.
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• If the battery is swallowed, seek medical treatment immediately.
• Make sure to dispose of the battery in accordance with local laws. Before disposing of the battery,
make sure it is completely discharged.
• Use only the battery model specified for use with the product.
• Use only the AC adapter model specified to charge the battery and operate the product.
Parent topic: Using the Optional Battery
The Power Off and Sleep Timers
The product enters sleep mode or turns off automatically if it is not used for a period of time. You can
adjust the time period before power management begins, but increasing the time reduces the product's
energy efficiency.
Changing the Sleep Timer Setting
Changing the Power Off Timer Setting
Parent topic: Product Basics
Changing the Sleep Timer Setting
In sleep mode, the LCD screen turns off. Press any button to turn it back on.
You can use the product's control panel to change the time period before the product enters sleep mode.
1. From the home screen, select Menu and press the OK button.
You see this screen:
2. Press the arrow buttons to select Printer Setup and press the OK button.
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3. Press the arrow buttons to select Sleep Timer and press the OK button.
You see this screen:
4. Select the desired time period before the product goes to sleep and press the OK button.
Parent topic: The Power Off and Sleep Timers
Changing the Power Off Timer Setting
You can use the product's control panel to change the time period before the printer turns off
automatically. You can set two different time periods: one for external power, and one for battery power.
1. From the home screen, select Menu and press the OK button.
You see this screen:
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2. Press the arrow buttons to select Printer Setup and press the OK button.
3. Press the arrow buttons to select Power Off Timer and press the OK button.
You see this screen:
4. Do one of the following:
• To set the timer for when external power is in use, press the OK button.
• To set the timer for when the product is running on the battery, press the arrow button to select
Battery Power and press the OK button.
5. Select the length of time after which you want the product to automatically turn off when it is not in
use. Then press the OK button.
Parent topic: The Power Off and Sleep Timers
Epson Connect Solutions for Smartphones, Tablets, and More
Use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your
home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Setting Up Epson Connect Services
Using Epson Email Print
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Using the Epson iPrint Mobile App
Using Epson Remote Print
Parent topic: Product Basics
Related tasks
Using AirPrint
Using Google Cloud Print
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using Windows 10 Mobile Printing
Setting Up Epson Connect Services
If you did not activate your product's email address for use with Epson Connect when you set up your
product, you can activate it using the product control panel.
1. From the home screen, select Menu and press the OK button.
You see this screen:
2. Press the arrow buttons to select Epson Connect Services and press the OK button.
3. Select Register/Delete.
4. Follow the instructions on the screen to activate your product's email address.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking
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Using Epson Email Print
With Epson Email Print, you can print from any device that can send email, such as your smartphone,
tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a
PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the
attachments will print automatically.
1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, see the link below
to use your product control panel to activate your unique email address. Or visit epson.com/connect
(U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email
Print, create your Epson Connect account, and register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's
email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Related topics
Wi-Fi Networking
Using the Epson iPrint Mobile App
Use this free Apple and Android app to print with networked Epson products. Epson iPrint lets you print
PDFs, Microsoft Office documents, photos, and web pages from your device or from popular cloud
services such as Box, Dropbox, Evernote, Google Drive, or Microsoft OneDrive.
1. Connect your product to your wireless network. See the link below.
2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean)
to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network as your product.
5. Open Epson iPrint and select your Epson product.
Now you are ready to print with your mobile device and your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
35
Related topics
Wi-Fi Networking
Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson
Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect
service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print
Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer
application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, and iPod touch with the latest version of
iOS, and Mac with the latest version of OS X or macOS.
Note: If you disabled paper configuration messages on your product control panel, you cannot use
AirPrint. See the link below to enable the messages, if necessary.
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1. Load paper in your product.
2. Set up your product for wireless printing. See the link below.
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.
Note: For details, see the AirPrint page on the Apple website.
Parent topic: Product Basics
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Source Settings - Control Panel
Related topics
Wi-Fi Networking
Using Google Cloud Print
With a Google Account, you can print from your Apple or Android device to your Epson product. You can
also print from Chromebooks and the Google Chrome browser without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
2. Note your product's IP address by checking your network status. See the link below.
3. Connect your computer or your mobile device to the same wireless network as your Epson product.
4. Enter your product's IP address into the address bar of a web browser.
5. Select the Google Cloud Print Services option.
Note: If you don't see the Google Cloud Print Services option, turn your product off and back on. If
the option still doesn't appear, select the Firmware Update option and follow the on-screen
instructions to update your product.
6. Click Register.
7. Select the checkbox to agree to the Usage Advisory and click Next.
8. Click OK to launch the sign-in page.
A separate browser window opens.
37
9. Enter your Google Account username and password and click Sign in, or, if you don't have an
account, click Sign up for a new Google Account and follow the on-screen instructions.
10. Click Finish printer registration to complete setup and print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook,
computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print
(U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud
Print, or the Google Cloud Print website for a list of supported apps.
Setting Up Google Cloud Print on a Chromebook
Parent topic: Product Basics
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi Networking
Setting Up Google Cloud Print on a Chromebook
With a Google Account, you can print from a Chromebook without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
2. Turn on your Chromebook and connect it to the same wireless network as your product.
Note: See your Chromebook's documentation for details on connecting to a network.
3. Do one of the following:
• Click Add to Cloud Print in the notification that appears in the corner of your Chromebook
screen.
Note: If you do not see a notification, check to see if a number appears in the status area at the
lower-right corner of the screen. Click this number to open the notifications menu, then click Add
to Cloud Print.
• Open a web browser and enter chrome://devices in the address bar. Skip to step 5.
• If you see a registration confirmation screen instead, click Register.
4. Click Add Device.
5. Click the Register button that appears next to your product.
38
6. Click Register on the confirmation screen. Your product's LCD screen displays a confirmation
message.
7. Select OK or press the OK button on your product to confirm the Google Cloud Print connection and
print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone,
or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson
Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the
Google Cloud Print website for a list of supported apps.
Parent topic: Using Google Cloud Print
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi Networking
Android Printing Using the Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone
or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson
product and print.
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
39
Using the Mopria Print Service
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to
your Epson product or any Mopria-certified product from other manufacturers. You can download the
Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada).
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if
necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and select Print. Then select All printers, select your Epson product, adjust your print settings,
and print.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
Using Fire OS Printing
You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product.
There is no software to download, no drivers to install, and no cables to connect. With just a few taps in
Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson
product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Amazon device to the same wireless network as your product.
40
3. Now you are ready to print. From your Amazon application, tap the print option and select your
product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your
Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria
Print Service app to print.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
Using Windows 10 Mobile Printing
You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson
product. There is no software to download, no drivers to install, and no cables to connect. Look for the
print option in your Windows 10 application to send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Windows 10 Mobile device to the same wireless network as your product.
3. Now you are ready to print. From your Windows 10 application, tap the print option and select your
product to print whatever is on the screen.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
Using Epson Print and Scan App with Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface
RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and
capture images right to your tablet or to Microsoft OneDrive.
Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply
scanning functions for products without scanners.
1. Connect your Epson product to your wireless network. See the link below.
2. Download the Epson Print and Scan app from the Microsoft Windows Store.
3. Connect your Windows tablet to the same wireless network as your product.
41
4. Open the Epson Print and Scan app and select your Epson product.
Now you are ready to print photos or scan.
Parent topic: Product Basics
Voice-activated Printing
Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and
Google Assistant. Depending on which voice assistant you use, you can ask your product to print
photos, calendars, recipes, photo props, and more. Click here for more information.
1. Connect your product to your network. See the link below.
2. Do one of the following:
• Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See
the link below to activate it from the product control panel.
• Siri: Download and install the Epson iPrint app then select your product. See the link below for
instructions.
3. Click here for instructions on how to set up your product and voice assistant to use the voice-
activated printing feature.
Now you are ready to print with your voice and your Epson product.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
42
Wi-Fi Networking
See these sections to use your product on a Wi-Fi network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wi-Fi Networking
43
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Selecting Wireless Network Settings from the Control Panel
Parent topic: Wi-Fi Networking
44
Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, follow the instructions in the Quick Guide and install the
necessary software. The installer program guides you through network setup.
1. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
2. Select Wi-Fi (Recommended) and press the OK button twice.
3. Select Wi-Fi Setup Wizard and press the OK button.
4. Do one of the following:
• Press the OK button to select the wireless network displayed.
• Press the arrow buttons to select the name of your wireless network and press the OK button. If
you do not see your wireless network's name, you can enter it manually.
Note: To enter the wireless network name manually, select Other SSID and press the OK button.
Enter your network name as described in the next step.
45
5. If you see the following screen, enter your wireless password (or network name and then password).
• Press the arrow buttons to highlight a letter or function button and press the OK button to select it.
• Select A1# to enter uppercase letters, numbers, or symbols.
• When you finish entering characters, select OK.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and
lowercase letters, and numeric or special characters.
6. If you want to print a network setup report, press the OK button. (Otherwise, press the cancel
button.)
Your product should now be connected to the network.
Note: If the Wi-Fi status icon does not appear on the LCD screen, you may have selected the
wrong network name or entered the password incorrectly. Repeat these steps to try again.
Parent topic: Wi-Fi Infrastructure Mode Setup
Related topics
Changing or Updating Network Connections
46
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without
requiring a wireless router or access point.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device
Your product enters access point mode and the product itself acts as the network access point for up to
8 devices. When operating in this mode, your product displays the Wi-Fi Direct connection symbol on the
LCD screen.
Note: Connected devices cannot communicate with each other via the connection to your product.
Connecting to a Mobile Device
Enabling Wi-Fi Direct Mode (Simple AP)
Modifying the Wi-Fi Direct Network Name or Password
Parent topic: Wi-Fi Networking
Related tasks
Accessing the Web Config Utility
47
Connecting to a Mobile Device
You can connect a mobile device directly to your product without a wireless router or access point.
Note: Make sure the Epson iPrint Mobile app is installed on your mobile device before connecting to the
product.
1. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
2. Select Wi-Fi Direct and press the OK button.
3. Press the OK button when you see the message screens.
4. Do one of the following:
• For iOS devices, select iOS and press the OK button. Scan the QR code with the camera app on
your device and follow the instructions on your device. Press the OK button.
• For Android devices, select Android and press the OK button. Open the Epson iPrint app on your
device and select the product you want to connect to. Select Approve and press the OK button.
• For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network
name (SSID) displayed on the LCD screen, then enter the password shown.
5. Follow the instructions on the LCD screen to complete Wi-Fi Direct setup.
Parent topic: Wi-Fi Direct Mode Setup
48
Enabling Wi-Fi Direct Mode (Simple AP)
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or
other devices without a wireless router or access point.
To change the Wi-Fi Direct network name or password, follow the link at the end of this topic.
1. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
2. Press the arrow buttons to select Wi-Fi Direct and press the OK button.
3. Press the OK button twice.
4. Press the arrow buttons to display Other OS Devices and press the OK button.
5. Press the down arrow button to see the Wi-Fi Direct network name and password.
6. Press the OK button twice to exit.
You see the AP connection symbol on the LCD screen and should be able to print directly to your
product from your computer or device.
Note: If the AP connection symbol is not displayed on the LCD screen, Wi-Fi Direct mode is not
enabled. Repeat these steps to try again.
To disable Wi-Fi Direct, follow the steps above to display Other OS Devices and press the down arrow
button. Press the left or right arrow button to select Disable Wi-Fi Direct and press the OK button twice.
Press the OK button again to return to the main menu.
Parent topic: Wi-Fi Direct Mode Setup
49
Modifying the Wi-Fi Direct Network Name or Password
You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi
Direct network. You can also change the frequency range or reset the WiFi Direct settings, if necessary.
1. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
2. Press the arrow buttons to select Wi-Fi Direct and press the OK button.
3. Press the OK button again.
4. Press the down arrow button and do one of the following:
• To change the Wi-Fi Direct network name, select Change Network Name and press the OK
button. Press the right arrow button to display the network name entry screen. Hold down the left
arrow button to erase the current name, then follow the on-screen instructions to enter the new
network name.
• To change the Wi-Fi Direct password, select Change Password and press the OK button. Hold
down the left arrow button to erase the current password, then follow the on-screen instructions to
enter your new Wi-Fi Direct password.
Note: Your password must be at least 8 and no more than 22 characters long. If you have already
connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when
you change the network name or password.
• To change the frequency range of your network connection, select Change Frequency Range
and press the OK button. Select 2.4 GHz or 5 GHz and press the OK button.
50
Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they
will be disconnected when you change the frequency range. You cannot re-connect from devices
that do not support 5 GHz frequency range when changing to 5 GHz.
• To restore all Wi-Fi Direct settings to their factory defaults, select Restore Default Settings and
press the OK button.
Parent topic: Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic: Wi-Fi Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your product to the network.
1. Press the WPS button on your router.
2. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
51
3. Select Wi-Fi (Recommended) and press the OK button.
4. Press the arrow buttons to select Push Button Setup (WPS) and press the OK button.
5. Follow the instructions on the LCD screen to complete WPS setup.
Your product should now display a Wi-Fi symbol on the LCD screen.
Parent topic: Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
1. From the home screen, select Menu and press the OK button.
2. Press the arrow buttons to select Network Settings and press the OK button.
You see this screen:
3. Press the OK button.
4. Press the OK button to print the network status sheet.
(Press the cancel button if you want to cancel the operation.)
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi Networking
Related tasks
Accessing the Web Config Utility
52
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
1. From the home screen, select Menu and press the OK button.
2. Press the arrow buttons to select Network Settings and press the OK button.
You see this screen:
3. Press the arrow buttons to select Connection Check and press the OK button.
4. Press the OK button to print the network connection report.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi Networking
53
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable
and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time.
54
Error code and message Solution
E2, E3, or E7
No wireless network names (SSID) found.
Confirm that the router/access point is
turned on and the wireless network (SSID)
is set up correctly. Contact your network
administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set
up correctly. Contact your network
administrator for assistance.
Entered security key/password does not
match the one set for your router/access
point. Confirm security key/password.
Contact your network administrator for
assistance.
Check the following:
• Make sure your router or access point is turned on, and
is correctly connected to your computer or network
device.
• Turn off the router or access point, wait about 10
seconds, and turn it on again.
• Move your product closer to your router or access point,
and remove any obstacles between them. Also move
your product away from devices such as wireless
phones or microwaves.
• Confirm that the SSID shown on the network
connection report matches the label on your router or
access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot
display the SSID correctly.
• If you are trying to connect using the WPS push button
method, make sure your router or access point supports
it.
• If you are using a network password, check the label on
your router or access point to confirm that you are using
the correct password, or check with your network
administrator or router/access point documentation.
• If you are connecting to a smart device that generates
an SSID, check the device documentation for the SSID
and password you should use.
• If your wireless connection suddenly disconnects, and
another smart device was added to the network using a
WPS push button method or your network was set up
using a non-WPS push button method, try downloading
and installing your product software again.
55
Error code and message Solution
E5
Security mode (e.g. WEP, WPA) does not
match the current setting of the printer.
Confirm security mode. Contact your
network administrator for assistance.
If the security on your router or access point is not one of
the following types, change the type of security on your
router or access point and reset your product's network
settings.
• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
E6
MAC address of your printer may be
filtered. Check whether your router/access
point has restrictions such as MAC address
filtering. See the documentation of the
router/access point or contact your network
administrator for assistance.
If your router or access point has MAC address filtering
enabled, register your product's MAC address so it is not
filtered. Locate the MAC address on the network
connection report and check your router or access point
documentation for instructions.
If your router or access point is using shared
authentication with WEP security, confirm that you are
using the correct authentication key and index.
If your router or access point limits the number of
connected devices, raise the connection limit. See your
router or access point documentation for instructions.
E8
Incorrect IP address is assigned to the
printer. Confirm IP address setup of the
network device (hub, router, or access
point). Contact your network administrator
for assistance.
If your product's Obtain IP Address setting is set to Auto,
enable DHCP on your router or access point. If it is set to
Manual, the IP address may be out of range or on a
different network segment; set a valid IP address using
your product control panel or the Web Config utility.
You can also try turning off your product and the router or
access point, waiting about 10 seconds, and turning them
on again.
56
Error code and message Solution
E9
Confirm the connection and network setup
of the PC or other device. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and
other devices on the same network from the devices you
are trying to connect to your product.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again. Download and install your product software
again to reset your network settings.
E10
Confirm IP address, subnet mask, and
default gateway setup. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure other devices on the network are turned on and
do the following:
• If your product's Obtain IP Address setting is set to
Manual, check the IP address, subnet mask, and
default gateway addresses on the network connection
report to see if they are correct. If not, correct the
settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto. If you want to use the DHCP-
assigned address as a static address, set the Obtain IP
Address setting to Manual, enter the product's IP
address as listed on the network connection report, and
set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again.
E11
Setup is incomplete. Confirm default
gateway setup. Connection using the
EpsonNet Setup is available. Contact your
network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual,
check that the default gateway address listed on the
network connection report is correct. Also turn on the
device that is set as the default gateway.
57
Error code and message Solution
E12
Confirm the following
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-IP address, subnet mask, or default
gateway setup is correct
Contact your network administrator for
assistance.
Make sure other devices on the network are turned on and
do the following:
• Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
• Confirm that the subnet mask and default gateway
addresses for other devices are the same.
• Make sure the IP address does not conflict with other
devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
E13
Confirm the following
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-Connection and network setup of the PC
or other device is correct
Contact your network administrator for
assistance.
Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your
router, access point, and/or hub is not set manually; this
may cause your product's network settings to differ from
the manually set up devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
58
Network Environment Messages
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router off and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
Move your product closer to your router or access point,
and remove any obstacles between them. Then turn off
your router or access point, wait about 10 seconds, and
turn it back on again. If you still cannot connect to your
product, check the documentation that came with your
router or access point for solutions.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
You can connect up to 8 computers or other devices to
your product using a Wi-Fi Direct (Simple AP) connection.
If you want to add another device, disconnect an existing
connected device first.
The same SSID as Wi-Fi Direct exists in
the environment. Change the Wi-Fi Direct
SSID if you cannot connect a smart device
to the printer.
Change the Wi-Fi Direct SSID.
Parent topic: Printing a Network Connection Report
Changing or Updating Network Connections
See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility
Changing a USB Connection to a Wi-Fi Connection
Connecting to a New Wi-Fi Router
Disabling Wi-Fi Features
Parent topic: Wi-Fi Networking
Related tasks
Selecting Wireless Network Settings from the Control Panel
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is
connected to the same network as your product.
1. Print a network status sheet.
59
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web
browser.
4. Enter your product's IP address into the address bar.
You see the available Web Config utility options.
Parent topic: Changing or Updating Network Connections
Related tasks
Printing a Network Status Sheet
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions in the
Quick Guide.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Connecting to a New Wi-Fi Router
If you change the wireless router you have been using on your network, you need to update your
product's Wi-Fi connection to the new router.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
2. Download and install your product software from the Epson website using the instructions in the
Quick Guide.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
60
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection.
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password, and any network settings selected for the Epson Connect services you may use.
1. From the home screen, select Wi-Fi Setup and press the OK button.
You see this screen:
2. Press the OK button.
3. When you see the confirmation message, press the OK button to disable Wi-Fi.
Parent topic: Changing or Updating Network Connections
61
Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper and Envelopes
Selecting the Paper Source Settings - Control Panel
Turning Off the Paper Setting Alert
Paper Loading Capacity
Compatible Epson Papers
Borderless Paper Type Compatibility
Paper or Media Type Settings - Printing Software
Loading Paper and Envelopes
You can load envelopes and paper up to this size in the rear paper feed: Legal (8.5 × 14 inches
[216 × 356 mm]).
1. Lift up and open the printer cover.
2. Slide the edge guide to the left.
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3. Do one of the following:
• Load paper in the rear paper feed behind the tabs, with the glossy or printable side faceup.
• Load an envelope with the flap edge facedown and to left, as shown.
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• Load one sheet of hole-punched paper as shown.
4. Slide the edge guide against the paper, but not too tightly.
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Note: Make sure the paper fits under the tab on the edge guide. If you cannot move the edge guide,
make sure the guide on the right is in the correct position as shown. Slide the edge guide all the way
left and the guide on the right all the way right. Then load paper again.
5. Select the size and type of paper you loaded on the product LCD screen.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first and printable side faceup.
• If you have trouble loading an envelope, press it envelope flat before loading it.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Paper Specifications
Selecting the Paper Source Settings - Control Panel
You can change the default paper size and paper type using the control panel on the product.
1. From the home screen, select Menu and press the OK button.
2. Press the arrow buttons to select Printer Setup and press the OK button.
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You see this screen:
3. Select Paper Source Settings and press the OK button.
Note: To turn off automatic display of the paper settings screen after you load paper in the product,
set the Paper Configuration setting to Off. If you do this, you will not be able to use AirPrint.
4. Select Paper Setup and press the OK button.
5. Select Paper Size and press the OK button.
6. Select the paper size you loaded and press the OK button.
7. Select Paper Type and press the OK button.
8. Select the paper type you loaded and press the OK button.
Paper or Media Type Settings - Control Panel
Parent topic: Loading Paper
Related references
Paper or Media Type Settings - Printing Software
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Paper or Media Type Settings - Control Panel
Paper Select this Paper Type setting
Plain paper
Epson Bright White Pro Paper
Plain Paper
Epson Ultra Premium Photo Paper Glossy Ultra Glossy
Epson Premium Photo Paper Glossy Prem. Glossy
Epson Photo Paper Glossy Glossy
Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss
Epson Presentation Paper Matte
Epson Premium Presentation Paper Matte
Prem. Matte
Envelopes Envelope
Parent topic: Selecting the Paper Source Settings - Control Panel
Turning Off the Paper Setting Alert
The Paper Setting Alert warns you when the paper settings do not match the paper you loaded. You can
turn off this feature from the product's control panel.
1. From the home screen, select Menu and press the OK button.
2. Press the arrow buttons to select Printer Setup and press the OK button.
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You see this screen:
3. Select Paper Source Settings and press the OK button.
4. Press the arrow buttons to select Paper Setting Alert and press the OK button.
5. Select Off and press the OK button.
Parent topic: Loading Paper
Paper Loading Capacity
See the table here for the loading capacity of the product.
Paper type Size Loading capacity
Plain paper
Copy paper
Epson Bright White Pro Paper
Epson Presentation Paper
Matte
Letter (8.5 × 11 inches
[216 × 279 mm]), A4 (8.3 × 11.7
inches [210 × 297 mm]), B5 (7.2 ×
10.1 inches [182 × 257 mm]), A5
(5.8 × 8.2 inches [148 × 210 mm]),
and A6 (4.1 × 5.8 inches
[105 × 148 mm]) sizes
20 sheets
Legal (8.5 × 14 inches
[216 × 356 mm]) size and User-
defined sizes
1 sheet
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Paper type Size Loading capacity
Epson Photo Paper Glossy
Epson Premium Photo Paper
Glossy
Epson Ultra Premium Photo
Paper Glossy
Epson Premium Photo Paper
Semi-gloss
Letter (8.5 × 11 inches
[216 × 279 mm]), A4 (8.3 × 11.7
inches [210 × 297 mm]), 4 × 6 inches
(102 × 152 mm), 5 × 7 inches
(127 × 178 mm), and 16:9 wide
(4 × 7.1 inches [102 × 181 mm]) sizes
5 sheets
(1 sheet if paper feed problems
occur)
Epson Premium Presentation
Paper Matte
Letter (8.5 × 11 inches
[216 × 279 mm]) or A4 (8.3 × 11.7
inches [210 × 297 mm]) size
1 sheet
Envelopes — 1 envelope
Parent topic: Loading Paper
Related references
Paper Specifications
Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),
epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from
an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.
or 800-807-7766 in Canada.
Paper Type Size Part number Sheet count
Epson Bright White Pro Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041586 500
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
S041062 100
Legal (8.5 × 14 inches
[216 × 356 mm])
S041067 100
Epson Premium Presentation
Paper Matte
8 × 10 inches (203 × 254 mm) S041467 50
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257
S042180
50
100
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Paper Type Size Part number Sheet count
Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041809
S042038
50
100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041141
S041649
S041271
20
50
100
Epson Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S041808
S041727
40
100
5 × 7 inches (127 × 178 mm) S041464 20
8 × 10 inches (203 × 254 mm) S041465 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042183
S041667
25
50
Epson Ultra Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S042181
S042174
60
100
5 × 7 inches (127 × 178 mm) S041945 20
8 × 10 inches (203 × 254 mm) S041946 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182
S042175
25
50
Epson Premium Photo Paper
Semi-gloss
4 × 6 inches (102 × 152 mm) S041982 40
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20
Parent topic: Loading Paper
Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible sizes:
Borderless Paper Types
• Epson Photo Paper Glossy
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• Epson Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
Borderless Paper Size
• 4 × 6 inches (102 × 152 mm)
Parent topic: Loading Paper
Paper or Media Type Settings - Printing Software
For this paper Select this paper Type or Media Type setting
Plain paper
Copy paper
Epson Bright White Pro Paper
Epson Presentation Paper Matte
Plain Paper/Bright White Paper
Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Photo Paper Glossy Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte
Envelopes Envelope
Parent topic: Loading Paper
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Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described in the Quick Guide.
Even if you have not installed the software, you can still print from a Windows computer using the built-in
basic driver.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Caution: If you are using the AC adapter, do not disconnect it while the product is operating. Printing
may slow down, which can cause a paper jam.
Printing with the Standard Epson Printer Software - Windows
Printing with the Built-in Basic Driver - Windows
Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
Cancelling Printing Using a Product Button
Printing with the Standard Epson Printer Software - Windows
You can print with the standard Epson printer software using any Windows printing program, as
described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
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Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Windows
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see the Main tab of your printer settings window:
4. Select the size of the paper you loaded as the Document Size setting.
5. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
6. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
7. Select the Quality setting that matches the print quality you want to use.
8. Select a Color option:
• To print a color document or photo, select the Color setting.
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• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
9. To print on both sides of the paper, select a 2-Sided Printing option.
10. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
11. To print multiple copies and arrange their print order, select the Copies options.
12. To preview your job before printing, select Print Preview.
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Double-sided Printing Settings - Windows
Printing Your Document or Photo - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.
Standard
For everyday text and image printing.
High
For photos and graphics with high print quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up and 4-Up
Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
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Parent topic: Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main
tab.
Note: You will need to print one side and flip the paper over manually to print the other side.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.
1. Select one of the following options for 2-Sided Printing:
• Manual (Long-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the long edge to print the other side.
• Manual (Short-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the short edge to print the other side.
2. Click the Settings button.
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You see a window like this:
3. Select the double-sided printing options you want to use.
4. Click OK to return to the Main tab.
5. Print a test copy of your double-sided document to test the selected settings.
6. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related tasks
Selecting Basic Print Settings - Windows
Double-sided Printing Options - Windows
You can select any of the available options on the Binding Settings window to set up your double-sided
print job.
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Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Booklet
Select the Booklet checkbox to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
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1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your
document or photo as the Document Size setting, and the size of your paper as the Output
Paper setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
3. To add the following features, click the Watermark Features button:
• Watermark: adds a visible watermark to your printout
• Header/Footer: adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
4. Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related tasks
Printing Your Document or Photo - Windows
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Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Enhancement Options
Specifies Color Universal Print enhancement settings for text, graphics, and images.
Additional Settings Options
Rotate 180º
Prints the image rotated 180º from its original orientation.
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High Speed
Speeds up printing but may reduce print quality.
Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.
Note: These settings are not saved with your document.
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You can select to print the following information:
• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number
• Text
Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.
Parent topic: Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
1. Click the Main or More Options tab.
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You see the available Printing Presets on the left:
2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings, or use any of the available options on the screen to control
your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.
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Parent topic: Printing with the Standard Epson Printer Software - Windows
Selecting Extended Settings - Windows
You can select additional settings that apply to all the print jobs you send to your product.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Maintenance tab.
You see the maintenance options:
4. Click the Extended Settings button.
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You see this window:
5. Select any of the extended settings to customize your print.
6. Click OK to close the Extended Settings window.
7. Click OK to close the printer software window.
Extended Settings - Windows
Parent topic: Printing with the Standard Epson Printer Software - Windows
Extended Settings - Windows
You can select these settings on the Extended Settings window.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
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Check Paper Width Before Printing
Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print
speed.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.
Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Barcode mode
Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper,
preprinted paper, envelopes, and thick paper.
Parent topic: Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
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You see your application's Print window, such as this one:
2. Click OK or Print to start printing.
Parent topic: Printing with the Standard Epson Printer Software - Windows
Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
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You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Changing the Language of the Printer Software Screens
Parent topic: Printing with the Standard Epson Printer Software - Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
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You see the printer settings window.
3. Click the Maintenance tab.
You see the maintenance options:
4. Select the language you want to use as the Language setting.
5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows
Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with the Standard Epson Printer Software - Windows
Related tasks
Checking for Software Updates
Printing with the Built-in Basic Driver - Windows
You can print from any Windows computer, even if you do not have the product CD or an Internet
connection, as described in these sections.
Installing the Basic Driver Software - Windows
Selecting Print Settings - Windows Basic Driver
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Adjusting Print Density
Adjusting Color
Parent topic: Printing from a Computer
Installing the Basic Driver Software - Windows
You can use the included USB cable to connect the product to your computer and install the basic driver
from the product itself.
1. Make sure the product is not connected to the computer.
2. On the product's control panel, select Menu and press the OK button.
3. Use the arrow buttons to select WF-110 Basic Driver and press the OK button.
4. Follow the instructions on the LCD screen to connect the product and computer using the micro USB
cable and press the OK button.
5. Go to Computer, My Computer, or This PC on the computer and double-click EPSON > SETUP.
6. Follow the on-screen instructions to complete the installation.
Parent topic: Printing with the Built-in Basic Driver - Windows
Selecting Print Settings - Windows Basic Driver
Select the settings for the document or photo you want to print.
1. Open a photo or document for printing.
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2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
You see the Layout tab of your printer settings window:
4. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
5. Select the page order and format for your document.
6. Click the Paper/Quality tab.
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You see this screen:
7. Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
8. Select a Color option:
• To print text and graphics in black or shades of gray, select the Black & White setting.
• To print a color document or photo, select the Color setting.
9. Click Advanced.
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You see this screen:
10. Select the size of the paper you loaded as the Paper Size setting.
11. Click OK to save your settings.
12. On the next screen, click OK or Print to start printing.
Parent topic: Printing with the Built-in Basic Driver - Windows
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Adjusting Print Density
Adjusting Color
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Adjusting Print Density
You can increase print density to darken your prints on plain paper. This is especially useful when you
print with the built-in basic driver, which does not include density adjustment settings.
Note: Increasing density may reduce print speed.
1. From the home screen, select Menu and press the OK button.
You see this screen:
2. Press the arrow buttons to select Plain Paper Density Setting and press the OK button.
You see this screen:
3. Press the arrow buttons to select +1 or +2 and press the OK button.
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Parent topic: Printing with the Built-in Basic Driver - Windows
Adjusting Color
You can use the product's control panel to lighten or darken the colors in your prints. This is especially
useful when you print with the built-in basic driver, which does not include color adjustment settings.
1. From the home screen, select Menu and press the OK button.
You see this screen:
2. Press the arrow buttons to select Color Adjustment and press the OK button.
You see this screen:
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3. Do one of the following:
• To make the color darker, select +1 and press the OK button.
• To make the color lighter, select –1 and press the OK button.
Parent topic: Printing with the Built-in Basic Driver - Windows
Printing with the Built-in Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as
described in these sections.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your
product. To print with additional settings, download and install the Epson Print and Scan utility from the
Windows Store. You cannot download and install any Epson product software from the Epson website
for use with Windows 10 S; you must obtain software only from the Windows Store.
Selecting Print Settings - Windows 10 S
Parent topic: Printing from a Computer
Selecting Print Settings - Windows 10 S
Select the settings for your print job in your Windows 10 S application.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see a window like this:
4. Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
5. Click the Advanced button.
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You see a window like this:
6. Select the size of the paper you loaded as the Paper Size setting.
7. To print multiple copies, select or enter the number as the Copy Count setting.
8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
9. Click OK.
You return to the printing preferences window.
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10. Select the Layout tab.
11. Select the orientation of your document as the Orientation setting.
12. Click OK to save your settings.
You see your application's Print window.
13. Click OK or Print to start printing.
Parent topic: Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.
Selecting Basic Print Settings - Mac
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Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Managing Color - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Printing From a Chromebook
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on your version of the Mac operating system
and the application you are using.
5. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
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6. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings or Printer Features from the pop-up menu.
You see these settings:
Note: The available print settings and appearance of the print window may be different than those
covered here, depending on the Mac OS version and the application you are using.
9. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
10. Select the Print Quality setting you want to use.
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11. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out,
change the Media Type setting to a paper type that supports borderless printing.
12. Select any of the other available print options.
Print Quality Options - Mac
Print Options - Mac
Parent topic: Printing on a Mac
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Page Setup Settings - Mac
Printing Your Document or Photo - Mac
Print Quality Options - Mac
You can select any of the available Print Quality options to fine-tune the quality of your print. Some
settings may be unavailable, depending on the paper type setting you have chosen.
Draft
For draft printing on plain paper.
Normal
For everyday text and image printing.
Fine
For text and graphics with good quality and print speed.
Quality
For text and graphics with increased quality and print speed.
High Quality
For photos and graphics with high print quality.
Best Quality
For the best print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Mac
Print Options - Mac
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
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Expansion
If you selected a borderless paper size setting, this option adjusts the image expansion settings to
control printing at the edges of borderless prints.
Grayscale
Prints text and graphics in black or shades of gray.
Mirror Image
Lets you flip the printed image horizontally.
Parent topic: Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Depending on your application, you may be able to select the paper size and orientation settings from
the print window.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless
photo, select the Borderless checkbox or a paper size with a Borderless option. You can also
select a custom setting to create a custom paper size, but the Quality setting will be limited to
Normal.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
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2. Select the orientation of your document or photo as shown in the print window.
Note: If you are printing an envelope, select the icon.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
Parent topic: Printing on a Mac
Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
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Managing Color - Mac
You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or
turn off color management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.
2. Select one of the available options.
3. Select Color Options from the pop-up menu in the print window.
Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.
4. Select one of the available options.
Color Matching and Color Options - Mac
Parent topic: Printing on a Mac
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Color Matching and Color Options - Mac
You can select these settings on the Color Matching and Color Options menus.
Color Matching Settings
EPSON Color Controls
Lets you manage color using controls in your printer software or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can
customize the conversion method and filter settings on the ColorSync pop-up menu in the print
window.
Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select
settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-
eye in photos. Depending on the selected color mode, you can also adjust the midtone density using
the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
Note: An ICC profile is required if color management is turned off.
Parent topic: Managing Color - Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
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1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:
4. Select any of the available printing preferences.
5. Click OK.
Printing Preferences - Mac
Parent topic: Printing on a Mac
110
Printing Preferences - Mac
You can select these settings on the Options or Driver tab.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing but may decrease print speed.
Permit temporary black printing
Allows you to print using black ink when color ink is expended.
High Speed Printing
Speeds up printing but may reduce print quality.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Parent topic: Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
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Click Print at the bottom of the print window.
Checking Print Status - Mac
Parent topic: Printing on a Mac
Related references
Printing Preferences - Mac
Related tasks
Selecting Basic Print Settings - Windows
Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Checking Print Status - Mac
During printing, you can view the progress of your print job, control printing, and check ink status.
1. Click the printer icon when it appears in the Dock.
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You see the print status window:
2. Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings or Supply Levels.
Parent topic: Printing Your Document or Photo - Mac
Printing From a Chromebook
With a Google Account, you can print from a Chromebook without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
2. Turn on your Chromebook and connect it to the same wireless network as your product.
Note: See your Chromebook's documentation for details on connecting to a network.
3. Do one of the following:
• Click Add to Cloud Print in the notification that appears in the corner of your Chromebook
screen.
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Note: If you do not see a notification, check to see if a number appears in the status area at the
lower-right corner of the screen. Click this number to open the notifications menu, then click Add
to Cloud Print.
• Open a web browser and enter chrome://devices in the address bar. Skip to step 5.
• If you see a registration confirmation screen instead, click Register.
4. Click Add Device.
5. Click the Register button that appears next to your product.
6. Click Register on the confirmation screen.
7. Select OK or press the OK button on your product to confirm the Google Cloud Print connection and
print a test page.
8. To print to the connected product, select the print command in your Chrome app.
Your product is now linked to your Google Account and can be accessed from any Chromebook where
you are logged in, as long as you have Internet access. Visit Epson Support for Google Cloud Print (U.S)
or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or
the Google Cloud Print website for a list of supported apps.
Parent topic: Printing on a Mac
Related topics
Wi-Fi Networking
Cancelling Printing Using a Product Button
If you need to cancel printing, press the cancel button on your product.
Parent topic: Printing from a Computer
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Replacing Ink Cartridges and Maintenance Boxes
The maintenance box stores ink that gets flushed from the system during print head cleaning. When an
ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it.
You may also need to replace a cartridge that is more than six months old if your printouts do not look
their best, even after cleaning and aligning the print head.
Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly
and in accordance with local requirements. If you would like to return your used ink cartridges and
maintenance boxes to Epson for proper disposal, please go to epson.com/recycle for more information.
Check Cartridge and Maintenance Box Status
Purchase Epson Ink Cartridges and Maintenance Box
Removing and Installing Ink Cartridges
Printing with Black Ink and an Expended Color Cartridge
Conserving Low Black Ink with Windows
Replacing the Maintenance Box
Check Cartridge and Maintenance Box Status
Your product and its software will let you know when an ink cartridge is low or expended, or when the
maintenance box needs to be replaced.
Checking Cartridge and Maintenance Box Status on the LCD Screen
Checking Cartridge and Maintenance Box Status - Windows
Checking Cartridge and Maintenance Box Status - Mac
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Checking Cartridge and Maintenance Box Status on the LCD Screen
You can check the status of your ink cartridges and maintenance box on your product's LCD screen.
If necessary, press the cancel button to return to the home screen.
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The ink and maintenance box status is displayed as shown:
Note: The displayed levels are approximate.
Parent topic: Check Cartridge and Maintenance Box Status
Related tasks
Removing and Installing Ink Cartridges
Replacing the Maintenance Box
Checking Cartridge and Maintenance Box Status - Windows
A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or
maintenance box status at any time using a utility on your Windows computer.
Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when
required.
1. To check your status, access the Windows Desktop and double-click the icon for your product in
the right side of the Windows taskbar, or click the up arrow and double-click . Then click Details.
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You see this window:
2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen.
Note: If any of the cartridges installed in the product is broken, incompatible with the product model,
or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select
Monitoring Preferences.
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Related tasks
Removing and Installing Ink Cartridges
Replacing the Maintenance Box
Checking Cartridge and Maintenance Box Status - Mac
You can check the status of your ink cartridges and maintenance box using a utility on your Mac.
Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when
required.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select EPSON Status Monitor.
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You see this window:
3. Do the following as necessary:
• You can update the ink cartridge and maintenance box status by clicking Update.
• Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen.
Note: If any of the cartridges installed in the product is broken, incompatible with the product model,
or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
Parent topic: Check Cartridge and Maintenance Box Status
120
Related tasks
Removing and Installing Ink Cartridges
Replacing the Maintenance Box
Purchase Epson Ink Cartridges and Maintenance Box
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),
epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from
an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.
or 800-807-7766 in Canada.
Note: This printer is designed for use with Epson cartridges only, not third-party cartridges or ink. Other
brands of ink supplies are not compatible and, if described as compatible, may not function properly or
continuously. Such restrictions can be avoided with some other printers such as Epson EcoTank
cartridge-free printers.
The included initial cartridges are designed for reliable printer setup and cannot be used as replacement
cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO
24711 in default mode, printing continuously. Yields vary due to print images, settings, and
temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced
cartridges.
Ink Cartridge and Maintenance Box Part Numbers
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Ink Cartridge and Maintenance Box Part Numbers
Use these part numbers when you order or purchase a new maintenance box or ink cartridges.
Maintenance box part number: T2950
Note: For best printing results, use up a cartridge within 6 months of opening the package.
Ink color Part number
Black 215
Tri-Color 215
Parent topic: Purchase Epson Ink Cartridges and Maintenance Box
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Removing and Installing Ink Cartridges
Make sure you have your replacement cartridges handy before you begin. You must install new
cartridges immediately after removing the old ones.
Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print
head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink.
Cartridges are vacuum packed to maintain reliability.
1. Turn on your product.
• If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges
need to be replaced and press the OK button. Select the option to replace the ink cartridge and
press the OK button.
• If you are replacing a cartridge before you see a message on the LCD screen, select Menu >
Maintenance > Ink Cartridge Replacement. Then press the OK button.
2. Open the inner cover.
Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not
touch the flat white cable inside the printer.
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3. Push in the blue tab to unlock the ink cartridge you are replacing. Then lift the bottom of the ink
cartridge as shown to remove it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
Keep ink cartridges out of the reach of children.
4. Recap the used ink cartridge using the cap that came with it.
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
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5. Remove the new ink cartridge from the package and remove the yellow tape.
Caution: Do not touch the areas shown below. Doing so may prevent normal operation and printing.
6. Remove the cap from the cartridge and store it so you can recap the ink cartridge before storing or
disposing of it.
Note:
Caution: Do not remove any other labels or seals, or ink will leak.
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7. Insert the ink cartridge at a slight angle into the ink cartridge holder as shown. Then press the ink
cartridge down until it clicks into place.
8. After you replace the cartridge or cartridges that need replacing, close the inner cover and press the
OK button.
The product starts charging the ink. This takes a few minutes. When you see a completion message
on the LCD screen, ink replacement is complete.
Note: Do not turn off the product while it is charging or you will waste ink. If you see an error screen
telling you an ink cartridge is installed incorrectly, open the inner cover and press the ink cartridge
down until it clicks into place. When you're finished, close the inner cover.
If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge.
Caution: If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came
with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink.
Store the ink cartridge in the same environment as the product. Do not leave the product with the ink
cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles
may dry out and you may not be able to print.
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Related concepts
Purchase Epson Ink Cartridges and Maintenance Box
Printing with Black Ink and an Expended Color Cartridge
When the color ink cartridge is expended, you can temporarily continue printing from your computer
using black ink. Replace the expended color cartridge as soon as possible for future printing.
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Printing with an Expended Color Cartridge - Windows
Printing with an Expended Color Cartridge - Mac
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Printing with an Expended Color Cartridge - Windows
If you see a message during printing telling you that you can temporarily print in black ink with an
expended color cartridge, you can cancel your print job and select settings to print on plain paper or on
an envelope.
Note: To use this feature, Epson Status Monitor must be enabled.
1. Click Cancel or Cancel Print to cancel your print job.
2. Load plain paper or an envelope in your product.
3. Access the print settings in your print application.
4. Click the Main tab.
5. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
6. Select the Black/Grayscale checkbox.
7. Click OK.
8. Print your document.
Epson Status Monitor 3 displays a print message.
9. Click Print in Black to print your document.
Parent topic: Printing with Black Ink and an Expended Color Cartridge
Printing with an Expended Color Cartridge - Mac
If printing stops, you can cancel your print job and select settings to temporarily print with only black ink
on plain paper or on an envelope.
1. Click the printer icon in the Dock.
2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or
icon to cancel your print job.
3. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies.
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4. Select Driver or Options.
You see a screen like this:
5. Select On as the Permit temporary black printing setting.
6. Click OK.
7. Close the utility window.
8. Load plain paper or an envelope in your product.
9. Access the print settings in your print application.
10. Select Print Settings from the pop-up menu.
11. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
12. Select the Grayscale option.
13. Click Print to print your document.
Parent topic: Printing with Black Ink and an Expended Color Cartridge
127
Conserving Low Black Ink with Windows
The following window appears when black ink runs low and there is more color ink.
Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper
type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor
must be enabled.
• Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink
for the document you are printing.
• Click Disable this feature to continue using the remaining black ink.
Note: If you disable this feature, it remains disabled until you install a new black ink cartridge.
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Replacing the Maintenance Box
Make sure you have a new maintenance box before you begin.
Caution: Do not reuse a maintenance box that has been removed and left uninstalled for more than a
week. Keep the maintenance box away from direct sunlight.
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1. Remove the new maintenance box from its package.
Caution: Do not touch the green chip on the maintenance box.
2. Turn off the product and disconnect the power cord and USB cable.
3. Close the cover and turn the product upside-down.
4. Press the tabs with a sharp object as shown and remove the maintenance box cover.
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5. Slide the maintenance box as shown and pull it out.
Note: Do not touch the areas shown below. Doing so may prevent normal operation and cause ink
to leak.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
Keep the maintenance box out of the reach of children and do not drink the ink.
6. Place the used maintenance box in the plastic bag that came with the new maintenance box. Seal
the bag and dispose of it carefully.
7. Place the new maintenance box in the holder and slide it into place.
8. Reattach the maintenance box cover.
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
Print Head Maintenance
Print Head Alignment
Cleaning the Paper Path Using the Product Control Panel
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it
when a cartridge is low. You must replace the cartridge first.
Print Head Nozzle Check
Print Head Cleaning
Parent topic: Adjusting Print Quality
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1. Load a few sheets of plain paper in the product.
2. From the Home screen, select Menu and press the OK button.
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You see this screen:
3. Press the arrow buttons to select Maintenance and press the OK button.
4. Press the arrow buttons to select Nozzle Check and press the OK button.
You see this screen:
5. Press the OK button.
The nozzle check pattern is printed.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Do one of the following:
• If there are no gaps, the print head is clean. Select No and press the OK button.
• If there are gaps or the pattern is faint, select Yes and press the OK button to continue. Follow the
instructions on the screen to clean the print head.
If you don’t see any improvement after cleaning the print head up to 2 times, turn the product off and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink
cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Cleaning the Print Head Using the Product Control Panel
Related topics
Replacing Ink Cartridges and Maintenance Boxes
134
Loading Paper
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Nozzle Check.
You see a window like this:
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4. Click Print.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
6. If there are no gaps, click Finish.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Cleaning the Print Head Using a Computer Utility
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Loading Paper
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Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it
when a cartridge is low. You must replace the cartridge first.
Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Removing and Installing Ink Cartridges
Cleaning the Print Head Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1. Load a few sheets of plain paper in the product.
2. From the home screen, select Menu and press the OK button.
You see this screen:
3. Press the arrow buttons to select Maintenance and press the OK button.
4. Press the arrow buttons to select Head Cleaning and press the OK button.
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You see this screen:
5. Press the OK button to clean the print head. You see a message on the LCD screen during the
cleaning cycle.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
When the cleaning cycle is finished, you see a message on the LCD screen.
6. Select Nozzle check and press the OK button.
7. Press the OK button again to run a nozzle check and confirm that the print head is clean.
If you don’t see any improvement after cleaning the print head up to 2 times, turn off the product and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink
cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Cleaning
Related tasks
Checking the Nozzles Using the Product Control Panel
Removing and Installing Ink Cartridges
Related topics
Loading Paper
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
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2. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Head Cleaning.
You see a window like this:
4. Click Start to begin the cleaning cycle.
Caution: Never open the inner cover or turn off the product during a cleaning cycle or you may
damage it.
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5. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print.
6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head up to 2 times, turn off the product and wait
at least 6 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If
quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Cleaning
Related references
Where to Get Help
Related tasks
Checking the Nozzles Using a Computer Utility
Removing and Installing Ink Cartridges
140
Related topics
Loading Paper
Print Head Alignment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.
Note: Banding may also occur if your print head nozzles need cleaning.
Aligning the Print Head Using the Product Control Panel
Parent topic: Adjusting Print Quality
Aligning the Print Head Using the Product Control Panel
You can align the print head using the control panel on your product.
1. Load a few sheets of plain paper in the product.
2. From the home screen, select Menu and press the OK button.
You see this screen:
3. Press the arrow buttons to select Maintenance and press the OK button.
4. Press the arrow buttons to select Head Alignment and press the OK button.
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You see this screen:
5. Press the arrow buttons to select Vertical Alignment or Horizontal Alignment and press the OK
button.
6. Press the OK button again to print an alignment sheet.
Note: Do not cancel printing while you are printing a head alignment pattern.
7. Check the printed pattern and select the number representing the most solid printed pattern for each
set on the LCD screen.
Vertical alignment
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Horizontal alignment
8. Press the OK button when you are finished.
Parent topic: Print Head Alignment
Related topics
Loading Paper
Cleaning the Paper Path Using the Product Control Panel
You can clean the paper path using the control panel on your product.
1. Load a few sheets of plain paper in the product.
2. From the home screen, select Menu and press the OK button.
You see this screen:
3. Press the arrow buttons to select Maintenance and press the OK button.
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Transporting and Cleaning Your Product
Follow the instructions in these sections to transport your product or clean it if necessary.
Carrying and Transporting Your Product
Cleaning Your Product
Carrying and Transporting Your Product
Follow these tips for traveling with your product:
• Charge the product before you leave.
• Make sure you take the USB cable for convenient charging on the road.
• Take extra ink cartridges and a spare maintenance box.
Caution: Observe the following precautions when carrying or transporting the product:
• When traveling by airplane, Epson recommends handling the product as a carry-on. Contact the
airline to confirm that you can take the product in the passenger cabin.
• Avoid strong impacts, which may damage the product.
• Leave the ink cartridges and maintenance box installed; otherwise, the print head may dry out or ink
may leak.
• Do not leave the product in direct sunlight, near heat sources, or inside cars or other hot locations. The
product may be deformed or ink may leak.
1. Turn off the product, and make sure the power light and the LCD screen turn off.
2. Disconnect the AC adapter and USB cable.
3. Close the printer cover.
4. If you need to ship the product, place it in its original packing materials, if possible, or use equivalent
materials with cushioning around the product.
Note: When storing or transporting the product, position it as shown here:
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If print quality has declined when you print again, clean and align the print head.
Parent topic: Transporting and Cleaning Your Product
Related concepts
Purchase Epson Ink Cartridges and Maintenance Box
Print Head Cleaning
Print Head Alignment
Battery Charging
Cleaning Your Product
To keep your product working at its best, you should clean it whenever necessary. Close the cover when
you are not using the product to protect it from dust.
Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may
damage it. Do not place anything on top of the product or use the cover as a writing surface, or it could
get permanently scratched. Do not use oil or other lubricants inside the product or let water get inside.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
4. Remove all the paper.
5. Clean the outer case and control panel with a soft, dry cloth. Do not use any liquid or chemical
cleansers.
Parent topic: Transporting and Cleaning Your Product
146
Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Power and Battery Problems
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and
select your product.
Note: Epson periodically provides firmware updates to address issues of security, performance, minor
bug fixes and ensure your printer functions as designed. Your printer was designed to work only with
genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Access the Windows Desktop and right-clicking the icon for your product in the right side of the
Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
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You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App
Store, selecting Updates, searching for a software update option for Epson Software, and selecting
Update.
Parent topic: Solving Problems
Product Status Messages
If you see an error code on the LCD screen, see the solutions here to troubleshoot it.
LCD code Condition/solution
E-01 A printer error has occurred. Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.
E-11 The ink pad is at the end of its service life. Turn off the product and contact Epson for
support.
E-12 The maintenance box is full. Turn off the product and replace the maintenance box.
E-13 The maintenance box is missing or not installed correctly. Turn off the product and
install the maintenance box.
E-14 The maintenance box is not recognized. Turn off the product and install the
maintenance box. If the error continues, replace the maintenance box.
E-21
E-25
A battery error has occurred, and the product has turned off automatically. Contact
Epson for support.
E-22
E-26
The battery is too cold, and the product has turned off automatically. Use the product
within a temperature range of 50 to 95 °F (10 to 35 °C).
E-23
E-27
The battery is too hot, and the product has turned off automatically. Use the product
within a temperature range of 50 to 95 °F (10 to 35 °C).
E-24 The battery is too low, and the product has turned off automatically. Charge the battery
or connect the AC adapter.
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LCD code Condition/solution
W-01 Paper is jammed in the rear paper feed. Remove the jammed paper, then press the
OK button.
W-02 Paper is jammed inside the product. Remove the jammed paper, then press the OK
button.
W-11 An ink pad is nearing the end of its service life. Contact Epson for support. (To
continue printing, press the OK button.)
W-12 An ink cartridge is installed incorrectly. Press down each of the ink cartridges gently to
make sure they are installed correctly.
W-13 An ink cartridge indicated on the LCD screen is not recognized. Replace the ink
cartridge. Epson recommends using genuine Epson ink cartridges.
I-22 To establish a wireless connection using an access point, press the button on the
access point or click the button on the access point's wireless settings screen
displayed on your computer screen.
I-23 Enter the PIN code displayed on the LCD screen into the access point or computer
within two minutes. If you wait longer than two minutes, a time-out error occurs, the
code changes, and you must enter a new code.
I-31 To make wireless connection settings from your computer, insert your product CD into
your computer and follow the on-screen instructions.
I-41 The Paper Configuration setting must be turned on to use AirPrint.
I-81 The product is switching to battery power because the AC adapter is disconnected.
Printing may be slower when running on the battery.
— Ink is low. Continue printing until you are prompted to replace the ink cartridge(s).
— An ink cartridge is expended. Replace the ink cartridge.
— A non-genuine battery is installed. Remove the external battery.
Recovery
mode
An error has occurred during firmware updating. Connect your product using a USB
cable and try updating the firmware again. If you still receive this error message,
contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
149
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
Related concepts
Battery Charging
Related references
Where to Get Help
Related tasks
Selecting the Paper Source Settings - Control Panel
Checking for Software Updates
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Solving Network Problems
Solving Paper Problems
Wi-Fi Networking
Loading Paper
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Load plain paper in the product.
3. From the home screen, select Menu and press the OK button.
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You see this screen:
4. Press the arrow buttons to select Maintenance and press the OK button.
5. Press the arrow buttons to select Nozzle Check and press the OK button.
You see this screen:
6. Press the OK button.
The nozzle check pattern is printed.
7. Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
151
settings. Check the other solutions in this book or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Print Head Cleaning
Print Head Alignment
Uninstall Your Product Software
Related references
Where to Get Help
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
1. From the home screen, select Menu and press the OK button.
You see this screen:
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2. Press the arrow buttons to select Restore Default Settings and press the OK button.
3. Select one of these options and press the OK button:
• Network Settings: Resets all network settings.
• All Except Network: Resets all control panel settings, except for network settings.
• All Settings: Resets all control panel settings.
You see a confirmation screen.
4. Select Yes and press the OK button to reset the selected settings. (Select No and press the OK
button if you want to cancel the operation.)
Parent topic: Solving Problems
Solving Power and Battery Problems
Check these sections if you have power or battery problems.
Product Does Not Turn on
Product Does Not Turn Off
Product Turns Off Automatically
Battery Does Not Charge From Computer
Parent topic: Solving Problems
153
Product Does Not Turn on
If your product does not turn on, try these solutions:
• Hold down the power button for a few seconds.
• Make sure the power cord is securely plugged in.
• Make sure the battery is charged.
Parent topic: Solving Power and Battery Problems
Product Does Not Turn Off
If your product does not turn off, do the following:
1. Disconnect the AC adapter and the USB cable.
2. Hold down the power button and the cancel button at the same time for more than 7 seconds,
then release both buttons. The product turns off.
3. To prevent the print head from drying out, turn your product back on and turn it off again by pressing
the power button.
Parent topic: Solving Power and Battery Problems
Product Turns Off Automatically
If your product turns off automatically, try these solutions:
• The LCD screen turns off when the product goes into sleep mode. Press any button to turn the screen
on.
• The product's Power Off Timer turns it off when it is not in use. Press the power button to turn your
product back on.
• If the product was running on the battery, you may have to connect the AC adapter to charge the
battery. Press the power button to turn the product back on.
Parent topic: Solving Power and Battery Problems
Related concepts
Battery Charging
Related topics
The Power Off and Sleep Timers
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Battery Does Not Charge From Computer
If you are unable to charge your product by connecting it to a computer, try these solutions:
• Check the battery setting on the product control panel.
1. Disconnect the USB cable.
2. On the product control panel, select Menu > Battery > Battery Settings > USB Power Supply via
PC > On.
3. Turn the product off and reconnect the USB cable for charging.
• Make sure the product is turned off or in sleep mode.
• Make sure the computer is turned on and not in sleep or hibernate mode.
• Connect the product directly to the computer and not to a USB hub.
• The computer may be configured not to allow other devices to charge when the computer is running
on its battery. Check your computer's settings.
• Make sure to charge the optional battery using the AC adapter; you cannot charge it from a computer.
Parent topic: Solving Power and Battery Problems
Related concepts
Battery Charging
Solving Setup Problems
Check these sections if you have problems while setting up your product.
Noise After Ink Installation
Software Installation Problems
Parent topic: Solving Problems
Noise After Ink Installation
If you hear noises from your product after installing ink, check the following:
• The first time you install the ink cartridges, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still
in progress. If it is still in progress, contact Epson for help.
155
Parent topic: Solving Setup Problems
Related references
Where to Get Help
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If
you still have problems installing software, disconnect the cable and carefully follow the instructions in
the Quick Guide. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your system administrator.
Parent topic: Solving Setup Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
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Cannot Print Over a Network
Parent topic: Solving Problems
Related references
Product Status Messages
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product is
not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing the
WPS button on your router. Hold down the Wi-Fi button on the product for 3 seconds.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from
the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your router or access point. Avoid placing
your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
157
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the
maximum number of devices connected to your product (8). Print a network status sheet or access
Web Config on the browser for your device and check the number of connected devices. If 8 devices
are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of
that device. If fewer than 8 devices are connected, check the accuracy of your other network settings,
move your device closer to your product, and try connecting again.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on
your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic: Solving Network Problems
Related concepts
Wi-Fi Direct Mode Setup
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Selecting Wireless Network Settings from the Control Panel
Disabling Wi-Fi Features
Related topics
Wi-Fi Networking
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
158
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions in the Quick Guide.
• If you have replaced your router, reinstall your product software to connect to the new router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
Related topics
Wi-Fi Networking
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear
on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic: Solving Network Problems
Related tasks
Uninstalling Product Software - Mac
Wireless Network Connection is Unstable on a Mac
If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network
interference between your product and your Mac.
159
If you cannot connect to your product over the wireless network or the connection becomes unstable,
move the device connected to your Mac USB 3.0 port further away from your Mac.
Parent topic: Solving Network Problems
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
cordless phone, or large metal object, such as a filing cabinet.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not
lit or does not appear on the product's LCD screen, make sure your product software was installed
correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Status Sheet
Uninstalling Product Software - Mac
160
Related topics
Wi-Fi Networking
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems in the Rear Paper Feed
Paper Jam Problems Inside the Product
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Place the product on a flat surface.
• If the battery is running low, connect the AC adapter.
• If paper does not feed for printing, remove it. Then reload it in the rear paper feed against the right side
and beneath the tab. Slide the edge guide against the edge of the paper.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Make sure the paper size and paper type settings on the control panel are correct.
• Try cleaning the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Rear Paper Feed
Paper Jam Problems Inside the Product
161
Paper Specifications
Related topics
Loading Paper
Paper Jam Problems in the Rear Paper Feed
If paper has jammed in the rear paper feed, remove it as shown here.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems Inside the Product
If paper has jammed inside the product, remove it as described here.
1. Open the inner cover.
162
2. Remove the jammed paper.
Caution: Do not touch the flat white cable or translucent part inside the product.
3. Close the inner cover.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Rear Paper Feed
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
163
Error After Cartridge Replacement
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Running a Product Check
Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printing preferences.
164
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select Printing Preferences, and select
your product name again if necessary.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select
Printing Preferences, and select your product name again if necessary.
• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK.
5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer
Error After Cartridge Replacement
If you see an error light or error message after you replace an ink cartridge, follow these steps:
1. Make sure the print head is in the ink cartridge replacement position. (The ink cartridge holder should
be beneath the cutout in the product case.)
Note: If the print head is not in the ink cartridge replacement position, follow the instructions on
replacing an ink cartridge in this manual to move it.
2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot.
3. Complete the ink cartridge installation steps.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Removing and Installing Ink Cartridges
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Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• On a Mac, make sure you download and install the Epson printer driver.
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• Connect the AC adapter instead of running on the battery.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal
strength may affect your printing speed.
For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• On the product control panel, make sure Plain Paper Density Setting is set to Standard.
• Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
• Windows: Select Printer Properties, click the More Options tab, and make sure the High Speed
setting is enabled.
166
• Mac: Select System Preferences, select Printers & Scanners, and select your product. Select
Options & Supplies, select Options (or Driver), and enable the High Speed Printing setting.
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER.
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and
search options. In the window that appears, click the View tab, select Show hidden files, folders,
and drives in the Advanced settings list, and click OK.
2. Right-click the EPAUDF01.AUD file and select Delete.
3. Restart your computer and try printing again.
Parent topic: Solving Problems Printing from a Computer
Related references
Windows System Requirements
Mac System Requirements
Paper or Media Type Settings - Printing Software
Related tasks
Turning On Quiet Mode
Adjusting Print Density
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Inverted Image
Too Many Copies Print
Blank Pages Print
167
Incorrect Margins on Printout
Border Appears on Borderless Prints
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Parent topic: Solving Problems
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Make sure your product is selected as the printer in your printing program.
Parent topic: Solving Page Layout and Content Problems
168
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related tasks
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Windows
Selecting Printing Preferences - Mac
Selecting Basic Print Settings - Mac
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• Make sure the guide on the right side of the rear paper feed slot is all the way on the right, then reload
paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Print Settings - Windows Basic Driver
Related topics
Loading Paper
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
• Make sure you are printing on a compatible borderless paper type and size.
Note: For custom paper sizes, make sure you select a supported borderless page width.
169
• Windows: Make sure you selected the Borderless setting in your printer software.
• Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in
your printer software.
• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless
prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement
may not be enough to cover the paper.
Parent topic: Solving Page Layout and Content Problems
Related references
Borderless Paper Type Compatibility
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
Parent topic: Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure you selected the correct paper size on the control panel.
• Make sure your paper is positioned correctly for feeding into the printer.
• Slide the edge guides against the edges of the paper.
170
• Make sure the part on the right side of the rear paper feed slot is all the way on the right, then reload
paper.
• Make sure you selected the correct margins for your paper size in your printing program.
• If the image is slightly enlarged and cropped during borderless printing, change the Expansion
setting.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Print Settings - Windows Basic Driver
Related topics
Loading Paper
Slanted Printout
If your printouts are slanted, try these solutions:
• Make sure your paper meets the specifications for your product.
• Do not load more than the recommended number of sheets.
• Slide the edge guide against the edge of the paper.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
171
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head. If print quality does not improve after aligning the print head, disable the
bidirectional (high speed) setting.
• Adjust the print quality in the product software.
• You may need to replace the ink cartridges.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Print Head Nozzle Check
Print Head Cleaning
Related references
Paper or Media Type Settings - Printing Software
172
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Selecting Print Settings - Windows Basic Driver
Related topics
Loading Paper
Replacing Ink Cartridges and Maintenance Boxes
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Dry printouts completely before filing or displaying them. When drying printouts, avoid direct sunlight,
do not use a dryer, and do not touch the printed side of the paper.
• Do not stack printouts immediately after printing.
• Turn off any high speed settings in your product software.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Adjust the density and/or ink drying time settings.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• Use the ink before the date printed on the package.
173
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related references
Paper Specifications
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Selecting Print Settings - Windows Basic Driver
Cleaning Your Product
Related topics
Loading Paper
Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• On the product control panel, select Menu > Plain Paper Density Setting and increase the density.
• On the product control panel, select Menu > Color Adjustment and adjust the color.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
174
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Cleaning Your Product
Related topics
Loading Paper
Replacing Ink Cartridges and Maintenance Boxes
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image size in an image-editing program, you need to increase the image resolution
setting to retain a high image quality. Increase the image resolution by the same amount you increase
the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the
image size for printing, change the resolution setting to 600 dpi.
175
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Selecting Print Settings - Windows Basic Driver
Related topics
Loading Paper
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors
may look different than you expect. To speed up drying time, do not stack your printouts on top of each
other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• Try turning off the PhotoEnhance setting in Windows.
• For best results, use genuine Epson paper.
176
• On the product control panel, select Menu > Color Adjustment and adjust the color.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related references
Compatible Epson Papers
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Print Settings - Windows Basic Driver
Adjusting Color
Managing Color - Mac
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Printing Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Printing Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the program
you want to uninstall and select Uninstall.
177
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
4. Restart your computer, then re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Product Software
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
178
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic: Uninstall Your Product Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-7202, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
179
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales),
or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
180
Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Ink Cartridge Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Network Interface Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2008
181
• Windows Server 2003 R2
• Windows Server 2003 SP2 or later
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
• OS X 10.6.8
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
182
Single-sheets
Size A4 (8.3 × 11.7 inches [210 × 297 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
3.5 × 5 inches (89 × 127 mm)
16:9 wide (4 × 7.1 inches [102 × 181 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Paper types Plain paper
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Weight Plain paper: 17 lb (64 g/m
2
) to 24 lb (90 g/m
2
)
Envelopes
Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])
Paper types Plain paper
Weight 20 lb (75 g/m
2
) to 24 lb (90 g/m
2
)
Parent topic: Technical Specifications
Printable Area Specifications
Note: When printing borderless, quality may decline in the expanded printable area.
183
Single sheets - borders
1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum; Letter- and Legal-size: 0.24 inch (6 mm)
2 Reduced print quality area/top: 1.62 inches (41 mm) minimum
3 Reduced print quality area/bottom: 1.46 inches (37 mm) minimum
Single sheets - borderless
1 Reduced print quality area/top: 1.73 inches (44 mm) minimum
2 Reduced print quality area/bottom: 1.57 inches (40 mm) minimum
184
Envelopes
1 Right/left margins: 0.12 inch (3 mm) minimum
2 Top/bottom margins: 0.20 inch (5 mm) minimum
3 Reduced print quality area/right: 0.71 inch (18 mm) minimum
4 Reduced print quality area/left: 1.62 inches (41 mm) minimum
Parent topic: Technical Specifications
Ink Cartridge Specifications
Note: This printer is designed for use with Epson cartridges only, not third-party cartridges or ink. Other
brands of ink supplies are not compatible and, if described as compatible, may not function properly or
continuously. Such restrictions can be avoided with some other printers such as Epson EcoTank
cartridge-free printers.
The included initial cartridges are designed for reliable printer setup and cannot be used as replacement
cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO
24711 in default mode, printing continuously. Yields vary due to print images, settings, and
temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced
cartridges.
Color Black, Tri-Color
185
Cartridge life Opened package: 6 months
Unopened package: do not use if the date on the package has
expired
Temperature Storage: –22 to 104 °F (–30 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 3.2 °F (–16 °C)
Ink thaws and is usable after 3 hours at 77 °F (25 °C)
Note: For best printing results, use up a cartridge within 6 months of opening the package.
Parent topic: Technical Specifications
Related references
Ink Cartridge and Maintenance Box Part Numbers
Dimension Specifications
Height Stored: 2.4 inches (61 mm)
Printing: 8.5 inches (217 mm)
Width Stored: 12.2 inches (309 mm)
Printing: 12.2 inches (309 mm)
Depth Stored: 6.3 inches (159 mm)
Printing: 9.1 inches (232 mm)
Weight
(without ink cartridges and AC
adapter)
3.7 lb (1.7 kg)
Parent topic: Technical Specifications
186
Electrical Specifications
AC Adapter
AC adapter model A462H
Rated input power supply
voltage
AC 100–240 V
Rated input current 1 A
Rated frequency range 50–60 Hz
Rated output power supply
voltage
DC 24 V
Rated Output current 1 A
Printer Using the AC Adapter
Rated DC input power supply
voltage
DC 24 V
Rated DC input Not charging battery: 0.4 A
Charging built-in battery: 0.6 A
Charging optional external battery: 0.9 A
Power consumption
(USB connection)
Not charging battery:
Printing: Approximately 12 W (ISO/IEC24712)
Ready mode: Approximately 3.3 W
Sleep mode: Approximately 0.9 W
Power off mode: Approximately 0.2 W
Charging built-in battery:
Printing: Approximately 16 W (ISO/IEC24712)
Ready mode: Approximately 14.6 W
Sleep mode: Approximately 12.1 W
Power off mode: Approximately 11.6 W
187
Charging optional external battery:
Printing: Approximately 12 W (ISO/IEC24712); printer does not
charge the battery while printing
Ready mode: Approximately 23.6 W
Sleep mode: Approximately 21.4 W
Power off mode: Approximately 22 W
Built-in battery
Type Li-ion
Rated power supply voltage 3.6 V
Capacity of current 1.86 Ah
Continuous number of prints Color: Approximately 50 sheets
Monochrome: Approximately 100 sheets
(Measured when printing A4-size ISO/IEC24712 patterns with a
fully-charged new battery at 77 °F [25 °C].)
Charging time AC adapter: Approximately 2.5 hours*
USB port (5 V/0.5 A): Approximately 10 hours
USB port (5 V/1.5 A): Approximately 2.5 hours
(Measured when charging the battery with power off at 77 °F [25 °C];
longer if printing while charging.)
* 5 minutes of charging lets you print approximately 4 sheets of A4-size ISO/IEC24712 patterns in
monochrome, or approximately 2 sheets of A4-size ISO/IEC24712 patterns in color.
Parent topic: Technical Specifications
188
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Operational guaranteed temperature:
• Using AC adapter: 32 to 104 °F (0 to 40 °C)
• Running on built-in battery: 41 to 104 °F (5 to 40 °C)
• Running on optional battery: 41 to 104 °F (5 to 40 °C)
Storage: -22 to 140 °F (-30 to 60 °C)
1 week at 140 °F (60 °C)
Humidity
(without condensation)
Operating: 20 to 80% RH
Storage: 5 to 85% RH
Parent topic: Technical Specifications
Interface Specifications
Interface type Hi-Speed USB (Device Class for computers)
Parent topic: Technical Specifications
Network Interface Specifications
Standards IEEE802.11a/b/g/n/ac; IEEE80211.n available only for the HT20
Frequency ranges IEEE802.11b/g/n: 2.4 GHz
IEEE802.11a/n/ac: 5 GHz (U.S. and Canada)
189
Wi-Fi channels 2.4 GHz:
1/2/3/4/5/6/7/8/9/10/11/12/13
5 GHz (U.S. and Canada)
*
:
W52 (36/40/44/48)
W53 (52/56/60/64)
W56 (100/104/108/112/116/120/124/128/132/136/140)
W58 (149/153/157/161/165)
Wi-Fi Direct channels 2.4 GHZ:
1/2/3/4/5/6/7/8/9/10/11/12/13
5 GHz (U.S. and Canada)
*
:
W52 (36/40/44/48)
Maximum radio-frequency
power transmitted
xxx dBm (EIRP)
Connection modes Infrastructure mode
Wi-Fi Direct (Simple AP); not supported for IEEE802.11b
Note: Infrastructure and Wi-Fi Direct modes can be used
simultaneously.
Wireless security protocols WEP (64/128 bit)
WPA2-PSK (AES); complies with WPA2 standards with support for
WPA/WPA2 Personal
Note: Wi-Fi Direct supports only WPA2-PSK (AES).
* The availability of outdoor use over these channels varies by location, as described in the table below.
Limitations for Using 5GHz Frequencies Outdoors (U.S. and Canada)
190
Frequency
range
W52 W53 W56 W58
Frequency 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz 5725-5850 MHz
Channel 36/40/44/48 52/56/60/64 100/104/108/112/116/
120/124/128/132/136/1
40
149/153/157/161/
165
U.S. Outdoor use
allowed
Outdoor use
allowed
Outdoor use allowed
(except for channels
120/124/128)
Outdoor use
allowed
Canada Outdoor use
prohibited
Outdoor use
allowed
Outdoor use allowed
(except for channels
120/124/128)
Outdoor use
allowed
Security
Security protocol SSL/TLS: HTTPS Server/Client, IPPS
Parent topic: Technical Specifications
Safety and Approvals Specifications
Product
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN ICES-3 (B)/NMB-3 (B)
This equipment contains the following wireless module:
• Manufacturer: Seiko Epson Corporation.
• Type: J26H005
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
191
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:
hands, wrists, feet and ankles).
AC adapter
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN ICES-3 (B)/NMB-3 (B)
Parent topic: Technical Specifications
192
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
Important Privacy Notice (Printer Serial Number)
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Printer Safety Instructions
Ink Cartridge Safety Instructions
LCD Screen Safety Instructions
Wireless Connection Safety Instructions
Parent topic: Notices
General Printer Safety Instructions
• Be sure to follow all warnings and instructions marked on the printer.
• Use only the power cord that comes with the printer. Use of another cord may cause fires or shock. Do
not use the cord with any other equipment.
• Use only the AC adapter that comes with the printer and do not use it with other equipment. Use of
other cords with this product or use of the AC adapter with other products may cause fires or shock.
• Use only the type of power source indicated on the AC adapter's label.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the printer near a wall outlet where the plug can be easily unplugged.
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• Avoid plugging the printer into an outlet on the same circuit as a photo copier or air control system that
regularly switches on and off, or on an outlet controlled by a wall switch or timer.
• Do not let the power cord become damaged or frayed.
• If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged
into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere
rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
• Always turn off the printer using the power button, and wait until the power light stops flashing before
unplugging the printer or cutting off power to the electrical outlet.
• Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your
product's radio waves from affecting the operation of the pacemaker.
• Leave enough space in front of the printer for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place the printer near a radiator or heating vent or in direct sunlight.
• Leave enough room around the printer for sufficient ventilation. Do not block or cover openings in the
case or insert objects through the slots.
• Keep the printer away from potential sources of electromagnetic interference, such as loudspeakers or
the base units of cordless telephones.
• Do not place or store the printer and the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity.
• When connecting the printer to a computer or other device with a cable, ensure the correct orientation
of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong
orientation may damage both devices connected by the cable.
• Do not put your hand inside the printer while it is printing.
• Do not touch the flat white cable inside the printer.
• Do not move the print head by hand; this may damage the printer.
• Do not spill liquid on the printer or AC adapter and do not handle the printer or AC adapter with wet
hands.
• Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the printer yourself.
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• Unplug the printer and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the case damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the power cord from the electrical outlet if you are not going to use the printer for an extended
period.
• Leave the ink cartridges installed. Removing the cartridges can dehydrate the print head and may
prevent the printer from printing.
• Before transporting the printer, make sure that the print head is in the home (far right) position and the
ink cartridges are in place.
• When storing or transporting the printer, stand it on its side with the front of the printer facing up.
• The printer includes a built-in battery. When disposing of the printer, make sure to follow local battery
disposal regulations.
Parent topic: Important Safety Instructions
Ink Cartridge Safety Instructions
• Keep ink cartridges out of the reach of children and do not drink the ink.
• Keep the maintenance box out of the reach of children.
• Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply
port. If ink gets on your skin, wash it off thoroughly with soap and water. If it gets in your eyes, flush
them immediately with water. If discomfort or vision problems persist, see a doctor immediately. If ink
gets in your mouth, see a doctor immediately.
• Do not put your hand inside the product or touch any cartridges during printing.
• Do not allow dust or foreign objects to get inside the ink cartridge holder or you may not be able to
print. Carefully remove any dust or foreign objects from the holder before installing ink cartridges and
printing.
• Install a new ink cartridge immediately after removing an expended one. Leaving cartridges
uninstalled can dry out the print head and may prevent the product from printing.
• Install all ink cartridges; otherwise you cannot print.
• Do not open an ink cartridge until you are ready to install it in the printer. This may prevent normal
operation.
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• Make sure to remove the yellow tape from the cartridge before installing it; otherwise, print quality may
decline or you may not be able to print. Do not remove or tear the label on the cartridge; this can cause
leakage.
• Insert the ink cartridge in the correct direction; otherwise you may damage the product.
• The included initial cartridges are designed for reliable printer setup and cannot be used as
replacement cartridges or resold. After setup, the remaining ink is available for printing.
• Do not touch the green IC chip on the side of the cartridge. This may prevent normal operation.
• Do not shake, squeeze, or drop cartridges after opening their packages and do not tear the cartridge
labels; this can cause them to leak.
• Do not replace ink cartridges with the power off and do not move the print head by hand; otherwise,
you may damage the printer.
• Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to
print.
• If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to
prevent the ink from drying out and to protect the surrounding area from getting smeared by ink.
• Use an ink cartridge before the date printed on its package.
• Do not dismantle an ink cartridge. This could damage the print head.
• Do not disassemble the ink cartridges or maintenance box; you may get ink in your eyes or on your
skin.
• Store ink cartridges in a cool, dark place. Keep ink cartridges out of direct sunlight, and do not store in
high or freezing temperatures.
• After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature
for at least three hours before using it.
• Store ink cartridges with their labels facing up. Do not store cartridges upside down.
Parent topic: Important Safety Instructions
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
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• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
These are normal and do not indicate that the screen is damaged in any way.
Parent topic: Important Safety Instructions
Wireless Connection Safety Instructions
Radio waves from this product may adversely affect the operation of medical equipment or automatically
controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near
such devices or inside a medical facility, follow the directions from authorized staff members at the
facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Parent topic: Important Safety Instructions
Important Privacy Notice (Printer Serial Number)
As part of setup, your product's serial number will be sent to a secure Epson server so that you can be
eligible to participate in programs we may offer from time to time, including the Epson ink replenishment
program. You will have a separate opportunity to consent to participating in such programs.
If you have any questions concerning this process, you can contact us by using the Privacy Feedback
Form, or you can write to:
Epson America, Inc.
Attn: Privacy Coordinator
3840 Kilroy Airport Way
Long Beach, CA 90806-2469
Parent topic: Notices
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
197
occur in a particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
198
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
199
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
200
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson
Connect
TM
is a trademark of Seiko Epson Corporation.
Epson Store
SM
is a service mark of Epson America, Inc.
Epson iPrint
TM
and Remote Print
TM
are trademarks of Seiko Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, Mac, macOS, and OS X are trademarks of Apple
Inc., registered in the U.S. and other countries.
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Google
®
is a registered trademark and Android
TM
, Chromebook
TM
, Google Chrome
TM
, Google Cloud
Print
TM
, and Google Drive
TM
are trademarks of Google LLC.
Wi-Fi Direct
®
is a registered trademark of Wi-Fi Alliance
®
.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
202
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2019 Epson America, Inc.
7/19
CPD-57578
Parent topic: Copyright Notice
