NATIONAL MORTGAGE LOAN SERVICERS
Web Links and Contact Information
Accredited Home Lenders
Toll-free Restructuring Hotline
877-788-2813
REO Search
http://www.accredhome.com/REO/index.cfm?Section=18&Main=0
Acqura Loan Services
Home Owner Solution Center
866-660-5804
http://www.acqurals.com/mortgage_solutions.php
Altisource Homes
Property Search
http://www.altisourcehomes.com/
American Home Mortgage Servicing
Home Retention Team
877-304-3100
http://www.ahmsi3.com/servicing/BAT_bateam.asp
Aurora Loan Services
Foreclosure Prevention Resource Center
866-521-3828
https://www.myauroraloan.com/ui/fprc/home.aspx
Loan Resolution
800-550-0509
https://www.myauroraloan.com/ui/common/help/paymentfaq.aspx#payments5
Avelo Mortgage
(Loans serviced by Litton Loan Servicing LP)
Trouble Making Payments
https://www.littonloan.com/fin_info1.asp
Default Counseling Department
800-999-8501
BB&T
Mortgage Servicing Center
800-295-5744
http://www.bbt.com/bbt/mortgage/
Bank-Owned Properties
http://www.bbt.com/applications/specialassets/search.asp?p=1
BBVA Compass Bank
Loan Payment Assistance
866-681-1662
https://www.bbvacompass.com/personal/loans/assistance.cfm
Foreclosed Properties for Sale
https://www.compassbank.com/appforms/properties/index.jsp
Bayview REO
http://www.bayviewreo.com/
Bank of America (Countrywide)
Home Retention
http://www.bankofamerica.com/loansandhomes/financial-difficulty/
Home Loans
800-846-2222
Home Equity Loan or Line of Credit
800-451-6362
Reverse Mortgage
866-863-5224
Loan Assistance Solutions
http://homeloans.bankofamerica.com/homeloanhelp/loan-assistance-
solutions/homeowner-counseling-services.html
Bank-Owned Property
http://bankofamerica.reo.com/search/propertysearch.aspx
Carrington Mortgage Services (CMS)
https://myloan.carringtonms.com/webapps/servicing/myloans/contact.do
Customer Service
800-561-4567
Loan Counseling
888-788-7306
Updated 11-23-2010
Carrington Mortgage Services (CMS)
Home Retention Department
800-790-9502
Bankruptcy/Loss Mitigation
877-267-4051
REO
888-267-2449
CCO Mortgage
Making Home Affordable
800-234-6002
http://www.citizensbank.com/loans/makinghomeaffordableact.aspx
Residential Loans (Customer Service)
800-234-6002
https://www.ccomortgage.com/index.asp
Chase (and WAMU)
Home Ownership Center
866-550-5705
http://www.chase.com/ccp/index.jsp?pg_name=ccpmapp/shared/marketing/page/Forec
losureDtls
Residential Properties
http://mortgage.chase.com/pages/other/co_properties_landing.jsp
CitiMortgage
Homeowner Assistance (Must register and sign-on to account)
https://www.citimortgage.com/Mortgage/Home.do?page=homeowner_assistance
Existing CitiMortgage Account
800-283-7918
Mortgage Solution Options
888-995-HOPE
Properties for Sale
http://www.citimortgage.com/Mortgage/Oreo/SearchListing.do
EMC Mortgage Corporation
EMC Mortgage Loan Workout Department
800-723-3004
Loan Servicing Center
https://emcmortgagecorp.com/emcccn/faq/keepmyhome.jsp
EMC Mortgage Corporation
Properties for Sale (Users must register)
https://www.emcmortgagecorp.com/EMCMORTGAGE/MainContent/RegisterUser?start=t
rue
Properties Pending Foreclosure (Users must register)
https://www.emcmortgagecorp.com/EMCMORTGAGE/MainContent/pend_foreclosures_p
ublic.jsp?returnPage=../MainContent/pend_foreclosures_1115.jsp
Fannie Mae
Homeowners
http://www.fanniemae.com/kb/index?page=home&c=homeowners
Homebuyers
http://www.fanniemae.com/kb/index?page=home&c=homebuyers
HomePath.com (Fannie Mae-owned properties)
http://www.homepath.com/
FHA / HUD
Owning a Home
http://www.hud.gov/offices/hsg/sfh/owning.cfm
FHA National Servicing Center
http://www.hud.gov/offices/hsg/sfh/nsc/nschome.cfm
HUD Homes
http://portal.hud.gov/portal/page/portal/HUD/topics/hud_homes
First Franklin Loan Services
Loss Mitigation
800-622-5035
https://www.viewmyloan.com/bahlhls/Welcome.jsp
First Horizon/First Tennessee
Trouble Making Payments
First Horizon 800-364-7662
First Tennessee 866-285-2171
https://www.firsttennessee.com/Borrowing/Loss-Mitigation
Freddie Mac
Where to Get Help
http://www.freddiemac.com/corporate/buyown/english/avoiding_foreclosure/where_to_get
_help.html
HomeSteps Properties for Sale
http://www.homesteps.com/
Updated 11-23-2010
GMAC Mortgage
Homeowner Help
800-850-4622
http://www.gmacmortgage.com/Resource_Center/homeowner_help/homeowner_help.h
tml
REO Property Search
http://www.gmacmortgage.com/reo/search/index.htm
GRP Financial Services Corp. (A Sallie Mae Company)
Borrowers
http://www.grpcapital.com/borrowers/index.html
Customer Service
877-473-3618
HomEq Servicing
Overcoming Payment Challenges
http://www.homeq.com/challenges/index.jsp
REO Management
http://www.homeq.com/reo
HSBC Mortgage Services
Mortgage Payment Difficulties
800-395-3489
https://www.hsbcmortgageservices.com/managing_hardship_text
Properties for Sale
http://www.us.hsbc.com/1/2/3/personal/home-loans/properties
Huntington Bank
Huntington Payment Help
https://www.huntington.com/paymenthelp/
Discuss Repayment Options
877-477-6855
Includes IndyMac Mortgage Services (Division of OneWest
Bank)
Customer Care Center
800-781-7399
https://www.indymacmortgageservices.com/IndyMac/Manage-My-Account/
REO Department
Litton Loan Servicing
Default Counseling Department
800-999-8501
https://www.littonloan.com/fin_info1.asp
M&T Bank
Repayment Assistance
https://www.mtb.com/customerservice/Pages/RepaymentAssistance.aspx
Mortgages
800-724-1633
Home Equity Accounts
800-724-8644
Customer Asset Management
877-208-5495
Homes for sale
http://services.mandtbank.com/personal/mortgage/reomort.cfm
MetLife Home Loans
Homeowner’s Assistance Program
http://www.metlifehomeloans.com/PaymentAssistance/paymentassistance.aspx
NationPoint
Customer Service Department
800-346-6437
https://www.viewmyloan.com/nationpoint/Welcome.jsp
Nationstar Mortgage
Customer Service
800-480-2432
https://www.nationstarmtg.com/CustomerCenter/Default.aspx
Ocwen Loan Servicing
Financial Difficulties
http://www.ocwencustomers.com/csc_fa.cfm
PNC Mortgage
Trouble Making Payments
http://www.pncmortgage.com/MyMortgage/Account_Center/Having_Trouble_Making_Pay
ments.aspx
Customer Service
800-822-5626
Updated 11-23-2010
Power REO Management Services, Inc.
REO
https://re.ahmsi3.com/staticBroker/reProperties.jsp
Premiere Asset Service (Wells Fargo Mortgage)
Property Search
http://www.pasreo.com/pasreo/public/propertySearch.do
Regions Financial Corporation
Mortgage Payment Assistance
http://www.regions.com/mortgage/payment_hardship.rf
800-748-9498
Properties for Sale
http://www.regions.com/personal_banking/property_for_sale.rf
Residential Credit Solutions, Inc. (RCS)
Help for Homeowners
https://www.residentialcredit.com/HelpForHomeowners.aspx
Customer Service
800-737-1192
RoundPoint Mortgage Servicing Corporation
Defeating Financial Hardship
877-426-8805
http://www.rpmservicing.com/
Saxon Mortgage Services
Home Preservation
888-325-3502
https://www.saxononline.com/common/homepreservation/
Select Portfolio Servicing
Home Affordable Modification Program
https://www.spservicing.com/
Loan Resolution
888-818-6032
https://www.spservicing.com/services/customer/loanresolution.htm
SunTrust
SunTrust Mortgage Assistance
800-443-1032
http://www.suntrustmortgage.com/loanofficer.asp?hopenow
SunTrust Consumer Home Equity Group Home Retention Team
888-886-0696
https://www.suntrust.com/Microsites/equityhomeretention/index.html
Residential Properties for Sale
http://suntrust.res.net/
US Department of Agriculture
Services for Citizens
http://ric.nal.usda.gov/nal_display/index.php?info_center=5&tax_level=2&tax_subject=48
3&level3_id=0&level4_id=0&level5_id=0&want_id=1521&topic_id=1964&placement_defa
ult=0
USDA Properties for Sale
http://www.resales.usda.gov/
US Department of Veterans Affairs (Equator Financial
Solutions)
VA Homes for Sale
https://va.equator.com/index.cfm?
Vericrest Financial
Vericrest Cares
866-650-0968
http://cares.vericrestfinancial.com/
Virtual Bank
Properties for Sale
http://www.virtualbank.com/REO/REOList.aspx
Wachovia (A Wells Fargo Company)
Difficulty Making Payments
https://www.wachovia.com/foundation/v/index.jsp?vgnextoid=c96d6344db1dc110VgnVC
M100000127d6fa2RCRD
Making Home Affordable Program
https://www.wachovia.com/foundation/v/index.jsp?vgnextoid=98ec824c26abf110VgnVC
M200000627d6fa2RCRD&vgnextfmt=default
Residential Foreclosures
http://reo.wachovia.com/
Updated 11-23-2010
Wells Fargo
Alternative Payment Options
800-678-7986
https://www.wellsfargo.com/mortgage/account/altrepayment
REO – Refer to Premiere Asset Service
Wilshire
Redirect to Bank of America Web Site
https://www.wcc.ml.com/BOASplah.html
