90 The Delta Pi Epsilon Journal
“It is possible to store the mind with a million facts and still be entirely uneducated.”

Introduction
         


evaluating information gathered from, or generated by, observation, experience,


           
         
          
Simply put, students who are able to
think critically are able to solve problems effectively. Merely having knowledge or
information is not enough. To be effective in the workplace (and in their personal

must be able to think critically.
           
policymaking in the United States, educators have promoted eight broad goals
         
social skills and work ethic, citizenship, physical health, emotional health, the
             
            


Teaching Critical Thinking and
Problem Solving Skills
Lisa Gueldenzoph Snyder
Mark J. Snyder
Abstract
Critical thinking is a learned skill that requires instruction and practice. Business
education instructors at both the secondary and post-secondary levels can enhance
students’ critical thinking skills by (1) using instructional strategies that actively engage
students in the learning process rather than relying on lecture and rote memorization,
(2) focusing instruction on the process of learning rather than solely on the content, and
(3) using assessment techniques that provide students with an intellectual challenge
rather than memory recall. Several barriers can impede critical thinking instruction. Lack
of training, limited resources, biased preconceptions, and time constraints conspire to
negate learning environments that promote critical thinking. However, actively engaging
students in project-based or collaborative activities can encourage students’ critical
thinking development if instructors model the thinking process, use effective questioning
techniques, and guide students’ critical thinking processes. The examples provided
challenge instructors to think of students as users of information rather than receivers
of information.
Volume L, No. 2, Spring/Summer, 2008. 91


     
the preparation for skilled employment as well as critical thinking and problem
solving. Yet many teachers continually struggle to engage students in critical

         

The answer may be in our instructional methods. Two quotes that are often cited


             
strange that we expect students to learn, yet seldom teach them anything about
learning” (p. 1). Although content is important, the process of how students learn
the material is equally important. Therefore, the purpose of this article is to analyze
and synthesize secondary research to provide best practices for incorporating
critical thinking instructional methods into business education classrooms at both
the secondary and post-secondary levels. First, critical thinking is described as
it relates to instructional design. Then barriers to critical thinking are outlined.

provided as well as examples of critical thinking in business education.
How Critical Thinking Relates to Instructional Design
Those who have the ability to hear, do not always actively listen.
Similarly, those who have the ability to know, do not always critically think.
The premise that critical thinking is to knowing as listening is to hearing implies
that critical thinking is a learned skill that must be developed, practiced, and
continually integrated into the curriculum to engage students in active learning.
To support this premise, focused attention needs to be placed on the application of
content, the process of learning, and methods of assessment.
In terms of the application of content, teaching techniques that promote
memorization (often temporary knowledge) do not support critical thinking.

the application of the content that stimulates thinking. Instruction that supports
critical thinking uses questioning techniques that require students to analyze,
synthesize, and evaluate information to solve problems and make decisions (think)
      
is a mental habit that requires students to think about their thinking and about
improving the process, it requires students to use higher-order thinking skills
not memorize data or accept what they read or are told without critically thinking

critical thinking is a product of education, training, and practice.
To link critical thinking skills to content, the instructional focus should be on the
get
the premise that lecture and memorization do not lead to long-term knowledge
92 The Delta Pi Epsilon Journal


  

not enough thinking. Therefore, lecture and rote memorization do not promote
       


Additionally, assessments should emphasize thinking rather than facts

challenges rather than memory recall (Schafersman, 1991). Subjective tools such
as essay questions and case studies require students to apply their knowledge to

       
multiple-choice questions that require critical thinking. For example, a question
            
requires more critical thinking and analysis than a question that asks students to

more labor intensive to create than equally effective open-ended critical thinking
         
processing skills, it is important to review test questions and explain correct


Barriers to Critical Thinking


         

to the test” distracts the learning process from student-centered instruction and
places the emphasis on the content. If the focus is on learning, students should be
given the freedom (and responsibility) to explore content, analyze resources, and
apply information.
Unfortunately, students are not typically taught to think or learn independently,
    
          
not an innate ability. Although some students may be naturally inquisitive, they
require training to become systematically analytical, fair, and open-minded in their

reasoning and apply their critical thinking ability to any content area or discipline

it is a systematic and procedural approach to the process of thinking (Scriven &

also learn the process of critically thinking.
          
            
Volume L, No. 2, Spring/Summer, 2008. 93

constraints. First, teachers often are not trained in critical thinking methodology
      
receive training in the methods of instruction, but little if any of their training
          
instructors pursue additional content-based instruction during graduate school, but
often have no formal methodological training, much less skill-based instruction.
Second, few instructional materials provide critical thinking resources (Scriven &
  
questions, but instructional materials often lack additional critical thinking
resources.
Third, both teachers and students have preconceptions about the content
that blocks their ability to think critically about the material. Preconceptions
such as personal bias partiality prohibit critical thinking because they obviate
analytical skills such as being fair, open-minded, and inquisitive about a topic
       
using two spaces after ending punctuation even though typeface experts have


        

preclude many business teachers (predominantly typing teachers) from changing
their opinion and adopting the acceptable procedure.
Finally, time constraints are barriers to integrating critical thinking skills in the
classroom. Instructors often have a great deal of content to cover within a short
time period. When the focus is on content rather than student learning, shortcuts
such as lectures and objective tests become the norm. Lecturing is faster and easier
than integrating project-based learning opportunities. Objective tests are faster to
      
lecturing is not the best method of instruction, and objective tests are not the best

Instructional Strategies for Integrating
Critical Thinking Skills
Even when the typical barriers are overcome, critical thinking requires more


who used heuristic techniques to solve problems consistently scored higher on
content-based assessments than students who learned by traditional textbook and

      
           
1). A similar study suggested that problem-based learning activities promoted


       
94 The Delta Pi Epsilon Journal


        
        
          
 
        




        
         
        


methods for integrating critical thinking skills, the elements of modeling,
questioning, and guiding student practice were emphasized.
Modeling Critical Thinking Skills
Although business education students perceive critical thinking as an important
           how to think
critically. Students are not born with the ability to think critically, and their prior
learning experiences often do not require them to think critically. Therefore,
instructors who wish to integrate this skill in their classroom experiences must
           
critically before they can apply the skill to content scenarios. Modeling can be

through” the process of critically thinking.
Further, critical thinking activities should be based on a structure that includes
        

Ill-structured problems are questions, case studies, or scenarios that do not have a

judgment.” For example, asking students to evaluate comparable websites, such
as Wal-Mart and Target, requires them to think about the content of the websites,


The second element, criteria for assessing thinking, provides students with a
framework for thinking about their thinking. Why do you think Target’s navigational
menus are easier to use than Wal-Mart’s? Why do you like one’s color scheme
over the other? What is your perspective based upon? Providing students with

criteria upon which they can assess their thinking, which is the third element. If
instructors model the criteria for assessing thinking and provide a framework,
students will eventually apply these techniques on their own (Lundquist, 1999).
Volume L, No. 2, Spring/Summer, 2008. 95

          
culture of inquiry where students can think about their thinking processes and
practice logical constructs, students will become more willing to reconsider and

Questioning Techniques



techniques into class discussions to support an educational environment where

book, Asking the Right Questions: A Guide to Critical Thinking, documented the
          
critical questioning techniques to engage students actively in the learning process.

What do you think about this?
Why do you think that?
What is your knowledge based upon?
What does it imply and presuppose?
What explains it, connects to it, leads from it?

Should it be viewed differently?
These questions require students to evaluate the clarity and accuracy of their

all the alternatives? Do they know why they think the way they do? Students need
to determine whether the content they are using is relevant and if their thinking
          
thinking about their thinking.
        



seconds to process and formulate their response, especially in critical thinking
situations (Schafersman, 1991). If a question is based on rote memory recall, speed

time they need to think critically.
         
   
virtual chat rooms, and instant messages provide forums for questioning and
critical thinking. In synchronous environments, instructors can question students
as they construct their responses. Although this is not possible with asynchronous
communication, instructors can model the critical thinking process and assign
activities that utilize questioning techniques and critical thinking responses. In
all learning environments, it is important to guide students through the critical
thinking process.
96 The Delta Pi Epsilon Journal

Guiding Students’ Critical Thinking
When students are accustomed to being passive learners by merely memorizing
             
  

the process to create a learning environment where students feel comfortable
thinking through an answer rather than simply having an answer. For example,
peer coaching techniques can engage students in active learning and critical
       

the Six Steps to Effective Thinking and Problem Solving, 



I IdentifyWhat is the real question we are facing?
D DeneWhat are the facts that frame this problem?
E EnumerateWhat are plausible options?
A AnalyzeWhat is the best course of action?
L ListWhy is this the best course of action?
S Self-Correct: Look at it again … What did we miss?
This problem-solving technique guides students through the critical thinking
process and utilizes learner collaboration. Similar strategies include integrating
project-based learning activities that require students to apply their knowledge
           


Examples of Critical Thinking in Business Education
Many critical thinking strategies have been used successfully in business

high school business students ranked critical thinking as the highest cognitive



in business education programs and found a positive correlation between critical

          
an undergraduate business studies program that used experiential exercises to




from both student surveys and assessments indicated that students gained critical


Volume L, No. 2, Spring/Summer, 2008. 97

         
completed a group project involving the hypothetical creation of stock portfolios.


             
students with the experience of practicing intervention skills and solving complex

that facilitate the integration of critical thinking activities into their courses.
Conclusion
The goal for business educators who want to instill critical thinking skills in
their classrooms is to think of their students not as receivers of information, but
as users of information. Learning environments that actively engage students in
the investigation of information and the application of knowledge will promote
          
requires training, practice, and patience. Students may initially resist instructional
questioning techniques if they previously have been required only to remember
information and not think about what they know. They may struggle with
           
encouraging students throughout the process and modeling thinking behaviors,
           
students who can critically think for themselves and solve real-world problems.
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
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
pedagogical approach to enhance student learning. Assessment & Evaluation
in Higher Education, 32(1), 11–19.
    Asking the right questions: A guide to
critical thinking, 7
th
ed. 

  Issues in Accounting
Education, 15
98 The Delta Pi Epsilon Journal

            
st
      Journal of Education for
Business, 74



Cognitive process instruction.

         
necessary skills. Business Education Forum, 57

Teachers College
Record, 106
        

           
        
accounting. Journal of Education for Business, 76

Social Education, 66
   Theory Into Practice, 32

Critical thinking: What it is and why it counts.
    
cthinking7.htm
          
cognitive-development inquiry. American Psychologist, 34, 
     
into the effectiveness of problem-based learning in a physical chemistry
laboratory course. Research in Science & Technological Education, 25(1),


   
techniques. Industry and Higher Education, 18

the right questions? Business Education Forum, 57
         
mean?” Journal of Education, 35
 
discussions within a course that uses project-based learning. Interactive
Learning Environments, 15
Science
and Children, 42

an educational paradigm shift. Curriculum Journal, 18
Volume L, No. 2, Spring/Summer, 2008. 99

        
enhancing critical thinking in postgraduate business education. Higher
Education Research and Development, 25
        Educational
Leadership, 64
           
Teaching in Higher Education, 4

Educause Quarterly, 23
         
teamwork approach. Computers and Education, 48

to use heuristics while reading historical texts. Journal of Educational
Psychology, 99
Norman, D. A. (Ed.) (1981). Perspectives on cognitive science.  
Erlbaum.

case study method to explore uncertainty and ambiguity in undergraduate
business education. Teaching in Higher Education, 7
           
Educational Leadership, 52
            
Unintended consequences of local standards-based reform. Teachers College
Record, 106


change? Financial Practice & Education, 10
Dening critical thinking. 
  



           
Russian Education & Society, 49(9),

           
Teachers College Record, 100
Industry
and Higher Education, 20

     Journal of
Teaching in International Business, 11

and educative experiences. Teachers College Record, 109

management classes. Journal of Education for Business, 80
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