The AIG Advantage
Global insights
and support
through
technology
24/7
global
assistance
Serves
clients in 215+
countries and
jurisdictions
AIG A&H Corporate Markets
The AIG Advantage
Edward Levin
Global Head of
Accident & Health
Rebecca Raisley
Head of Retail Distribution,
Accident & Health
rebecc[email protected]
Aaron Coby
Head of Corporate Markets,
Accident & Health
aaron.c[email protected]
Unique Market Partner
• Brings 50 years of A&H experience as a
sustainable broker partner with a broad
appetite, market leading accident product,
expertise, resources, and data
• Creates unique solutions tailored to our
clients’ risks — security issues, medical
emergencies, travel inconveniences and more
• Provides our clients unity of service - 24/7
travel emergency capabilities for medical,
security and travel assistance embedded
with the insurance benets
Technology and Multinational
• Provides a single point of contact for covered
employees through AIG’s wholly owned AIG
Travel, with access to its website and mobile
app providing traveler resources before and
during travel
• Helps clients extend multinational coverage
through responsive master policies with
limits that are available when local policy
limits are exhausted
• Provides a exible yet centralized program
delivering global control, consistency and
eiciency to help clients to work across
borders seamlessly
Claims Capabilities
• Employs a team of specialized in-house
claims professionals with decades of
A&H experience
• Provides unparalleled experience, knowledge
and expertise for a holistic claims approach
• Enables a simplied approach to client
claims management via AIG Travel Assistance
especially for multiple lines of coverage, e.g.,
Foreign Casualty, KR&E, A&H, etc.
WHY IS THIS IMPORTANT?
Vast expertise and unique solutions help
clients cover employees through an easily
administered A&H program.
WHY IS THIS IMPORTANT?
Global reach and service platform enables
a more seamless and eicient program to
help protect clients’ employees worldwide.
WHY IS THIS IMPORTANT?
Decades of experience and powerful client
resources enable AIG to streamline the
customer experience — especially when
they need us most.
Learn more: www.aig.com/whyaig
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Accident & Health (A&H) Corporate
Markets leadership
• Highlighting AIG A&H Corporate Markets’ key areas of dierentiated value
• Providing examples of AIG A&H Corporate Markets’ advantages working
for brokers and clients
• Showcasing why we have an industry leading A&H Corporate Market position
in the
marketplace
North America Leadership
Why AIG
10/22
AIG’s A&H Corporate Markets provides insurance solutions for employee/employer groups; it is accident
insurance that helps employers demonstrate and reinforce their commitment to the safety and well-being
of their employees by helping to meet their “duty-of-care” obligations.
Oers proactive and integrated technology solutions such as end-to-end travel risk management.
Includes 24/7 access to the AIG Travel Assistance website and mobile app that provides traveling employees with
emergency contacts, travel risk training, important travel security and health information, and country/city guides
available any time.
Oers multinational coverage; AIG is among a select group of carriers with the ability to structure a BTA
Controlled Master Program that includes local policies in countries where required by regulation, and where
many clients have exposure. AIG utilizes its global coverage network in 215+ countries and jurisdictions to deliver
multinational capabilities.
FOR AGENT/BROKER USE ONLY. NOT FOR PUBLIC DISTRIBUTION OR SOLICITATION.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is a marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
What is A&H Corporate Markets?
Unique Market Partner
Technology and Multinational Claims Capabilities
ISSUE: On an overseas business trip, a covered
employee scratched her leg and sought local medical
treatment aer it became infected. When her condition
did not improve, she contacted AIG Travel service center
for assistance.
SOLUTION: AIG Travel evacuated the employee for
emergency hospital care, and ew the employee home
with a family member aer recovering.
BENEFIT: The employee received swi, lifesaving
medical care and services coordinated by AIG Travel.
ISSUE: A foreign national became ill on a U.S.
business trip. Using his AIG Travel mobile app he
arranged emergency treatment, including in-patient
hospital stay and a spousal bedside visit.
SOLUTION: The employee received the proper care
and extended benets through the client’s local and
master policies.
BENEFIT: The employee received valuable health
benets beyond local policy coverages when the master
policy was triggered, and all covered items were paid
and/or reimbursed in accordance with each policy’s
terms and conditions.
ISSUE: An explosion in Asia resulted in casualties and
injuries to employees of an AIG client.
SOLUTION: Within 24 hours, AIG Travel dispatched
a crisis management team of medical, security and
operations sta. The team coordinated emergency
treatment for the injured, coordinated repatriation and
cremation for the clients who perished, and ensured the
safe return of all clients and their family members and
provided bereavement counseling.
BENEFIT: Clients and their families received swi
support from AIG, and had their claims payments*
presented to them on the ride home from the airport.
(*) Claims payments may take longer to issue.
WHY IS THIS IMPORTANT?
AIG A&H helps clients satisfy duty of care obligations
to its employees.
WHY IS THIS IMPORTANT?
AIG’s technology platform enables eicient delivery of
global benets.
WHY IS THIS IMPORTANT?
AIG quickly responds to client emergencies with
a holistic approach including AIG Travel and our
in-house claims team.
AIG A&H Corporate Markets
The AIG Advantage
Stable,
committed
A&H market
presence
24/7
global
assistance
Industry
pioneer
The AIG Advantage
AIG A&H Specialty Markets
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Accident & Health (A&H) Specialty
Markets leadership
• Highlighting AIG A&H Specialty Markets’ key areas of dierentiated value
• Providing examples of AIG A&H Specialty Markets’ advantages working for
brokers and clients
• Showcasing why we have an industry leading A&H Specialty Markets position
in the marketplace
Unique Market Partner
• Draws on 50+ years of pioneering A&H
experience to underwrite traditional and
non-traditional client accounts
• Leverages a stable market presence and
signicant capacity to design responsive
forward-thinking solutions to address clients’
new and emerging risks in the A&H space
• Provides our clients unity of service -
24/7 travel emergency capabilities for
medical, security and travel assistance
embedded with the insurance benets
Innovative Solutions
• Integrates a wealth of historical knowledge
and expertise — data and analysis, policy
language, and regulatory compliance —
to write high-quality policies with durable
lifecycles
• Employs seasoned, dedicated underwriters
to provide coverages that address clients’
traditional and unique hard-to-place risks
• Provides innovative solutions for a
breadth of clients including K-12 schools,
higher education, amateur sports, camps,
entertainment, civic, charitable, and faith-
based organizations
Holistic Platform
• Coordinates across underwriting, claims,
and global travel assistance (AIG Travel, a
member of American International Group, Inc.)
supporting a holistic global solution
• Oers clients access to 24/7 global service
centers for medical assistance, security
assistance, worldwide information, concierge
services and more
• Employs dedicated customer service and
claims professionals to handle clients’ simple
and complex claims
WHY IS THIS IMPORTANT?
Vast expertise and unique solutions help
clients cover members through an easily
administered A&H program.
WHY IS THIS IMPORTANT?
Subject matter expertise enables creative,
exible coverage solutions.
WHY IS THIS IMPORTANT?
Holistic approach simplies the insurance
process and helps support clients worldwide.
Learn more: www.aig.com/specialty
Nicole Pitney
Head of Specialty,
US Accident & Health
North America Leadership
Edward Levin
Global Head of
Accident & Health
Rebecca Raisley
Head of Retail Distribution,
Accident & Health
rebecc[email protected]
Why AIG
10/22
What is A&H Specialty Markets?
Providing coverage for members of organizations participating in policyholder sponsored and supervised
activities or traveling abroad.
Coverage extends to include travel to/from sponsored activities that can help ll gaps in medical plans when
traveling internationally.
24/7 Travel Assistance, including: medical assistance, security assistance, worldwide information, concierge
services and identity the assistance (where available).
Accident insurance can complement an organization’s general liability policy by lling in gaps that may exist,
and/or by oering broader limits.
For costs and complete details of coverage, contact Nicole Pitney at nicole.pitney@aig.com.
AIG A&H Specialty Markets
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
Unique Market Partner Innovative Solutions Holistic Platform
ISSUE
A broker was attempting to develop an A&H solution for
their clients across the U.S. who participate in apprentice
programs for skilled trades, e.g., electricians, welders,
and plumbers.
SOLUTION
AIG’s A&H team created a program responsive to the
unique needs of these skilled trades, while meeting each
state’s compliance requirements.
BENEFIT
The trades can now provide student-apprentices with
accident coverage nationwide through AIG’s A&H solution.
ISSUE
A youth sports league was looking for insurance coverage
to help minimize risk and help promote the safety of
its players.
SOLUTION
AIG was able to provide appropriate coverages across
the U.S., and worked with the organization on its safety
program, which provided for and implemented local
league player safety plans.
BENEFIT
The client’s program helped it improve safety for the
players while incurring fewer losses. In addition, the
client’s program has has helped assuage parental
concerns for their children’s safety for 15+ years.
ISSUE
A K-12 prep school was struggling to nd a true, global
A&H solution that would meet the school’s specic local
and travel needs.
SOLUTION
AIG provided an integrated solution that included
base and catastrophic accident coverage (students
and athletes) as well as specic coverages to meet the
school’s needs when short-term student trips were taken
outside the U.S.
BENEFIT
The school’s students and sta were covered by A&H
benets in the U.S. and abroad.
WHY IS THIS IMPORTANT?
Expertise and understanding of the marketplace enables
AIG to tailor programs to meet clients’ unique needs.
WHY IS THIS IMPORTANT?
AIG creates unique A&H programs to address
client needs.
WHY IS THIS IMPORTANT?
AIG’s holistic approach and global reach provides
seamless and eicient programs.
The AIG Advantage
AIG Aerospace
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class aerospace leadership
• Highlighting AIG Aerospace’s key areas of dierentiated value
• Providing examples of AIG Aerospace’s advantages working for brokers
and clients
• Showcasing why we have an aerospace insurance industry leading position
in the marketplace
The AIG Advantage
Customized Solutions
• Addresses aerospace clients’ complex
coverage needs through deep industry
experience and the ability to deliver creative,
exible solutions
• Coordinates dedicated team of 80+
underwriters located in key hubs across
the U.S. to deliver a full suite of aerospace
products to clients, from small aircra
operators to major airline manufacturers
• Deploys capacity on primary, excess,
and quota share basis
Claims Expertise
• Once coverage, ownership & nancial
interest in the aircra is conrmed, the AIG
Claims Promise works to provide immediate
working funds of 50% of AIG’s share of the
agreed amounts within 7 days
• Embeds claims professionals in client
relationships to help guide clients through
each step should a loss occur
• Provides clients global, 24/7 hotline access
to dedicated claims professionals and
expert attorneys
WHY IS THIS IMPORTANT?
AIG Aerospace delivers customized
solutions to meet client specic needs.
WHY IS THIS IMPORTANT?
AIG Aerospace Claims supports client
eorts to return to business as soon as
possible aer an event.
Learn more: www.aig.com/whyaig
Leadership
Jordan Lanford Laurence Kovacs
Head of North America VP of Branch Operations,
Aerospace Aerospace
jordan.lanford@aig.com
903.870.8139
Ted Green
Global Head of
Aerospace Claims
404.249.1832
Global Capabilities
• Supports clients with one of the largest
global networks in the industry, spanning
215+ countries and jurisdictions
• Delivers aerospace solutions around the
globe in support of master control programs
as well as locally compliant policies
• Seamlessly integrates with complementary
AIG domestic and multinational
insurance solutions
WHY IS THIS IMPORTANT?
AIG Aerospace supports client needs
around the world.
laurence.k[email protected]om
212.458.5772
AIG Claims
Promise
Dedicated
24/7 aviation
claims hotline
Specialized
Underwriting
’ ’
AIG Aerospace
Why AIG
Customized Solutions
ISSUE
A xed based operator sought competition to its
alternative risk purchasing program, without sacricing
key coverages or incurring increased premiums.
SOLUTION
AIG Aerospace provided a customized policy matching
existing coverages with retention options to further
increase savings based on the client’s claims prole.
BENEFIT
The client maintained existing coverages while
reducing the total cost of risk provided by our unique
program structure.
WHY IS THIS IMPORTANT?
AIG Aerospace s underwriting expertise helps clients
with customized coverages and creative options.
What is AIG Aerospace?
Claims Expertise
ISSUE
A client was traveling from the U.S. to Central America
when their plane lost power and crashed. The U.S.
passenger was detained by Guatemalan authorities.
SOLUTION
Aer accessing our 24/7 hotline, AIG Aerospace claims
adjuster promptly responded to the Guatemalan
authorities’ request for required information.
BENEFIT
AIG Aerospace’s rapid response enabled the release
of the client and their plane, avoiding legal action
in Guatemala.
WHY IS THIS IMPORTANT?
AIG Aerospace claims professionals respond to clients
needs quickly, wherever they may travel.
• Innovative aerospace insurance provider for 70+ years offering a variety of aviation insurance solutions.
• Up to 15% of $2.5B limit of liability available on airline risks in a leading or following position.
• General Aviation hull and liability coverage up to $100M in agreed hull value and $750M in liability
limits
for owners, operators, and aircraft management companies, including owned/non-owned light
aircraft and UAV’s.
• Aviation liability coverage for aviation product manufacturers, airports, and airport service providers.
Global Capabilities
ISSUE
A multinational manufacturer was expanding operations
in Latin America and Asia Pacic that required locally
compliant policies that its incumbent carrier could
not oer.
SOLUTION
AIG Aerospace delivered a multinational program,
anchored by a U.S. master policy and supported by
locally placed in-country policies.
BENEFIT
AIG Aerospace’s global capabilities enabled the
manufacturer to expand its business into new regions.
WHY IS THIS IMPORTANT?
AIG Aerospace has the products and global network
to support a client’s existing operations and plans for
future expansion.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
02/22
The AIG Advantage
AIG Risk Management (AIGRM
®
)
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Casualty leadership
• Highlighting AIGRM’s key areas of dierentiated value
• Providing examples of AIGRM’s advantages working for brokers and clients
• Showcasing why we have an industry leading Casualty position in
the marketplace
The AIG Advantage
Customized Program Solutions
• Provides a broad casualty appetite supported
by underwriters who specialize in complex
casualty programs
• Enables exible collateral forms to meet
clients’ liquidity and capital needs including
structured transition programs for smooth
onboarding to AIGRM
• Pairs coverage seamlessly with other primary
and excess insurance solutions providing
clients a holistic approach to
managing
domestic and foreign liability risk
WHY IS THIS IMPORTANT?
AIGRM’s exible program solutions
provide balance sheet protection while
also optimizing each client’s cashow
and credit objectives.
Learn more: www.aig.com/whyaig
Advanced Risk Consulting
& Analytics
• Helps clients reduce risk by listening to their
priorities, responding with sophisticated
analyses, such as virtual benchmarking, and
interpreting ndings into actionable insights
• Delivers specialized risk management advice
and services through a dedicated in-house
team of former corporate risk managers and
safety leaders with expertise in employee,
eet, and customer safety
• Develops solutions supplemented by insights
from industry experts who are established
providers of proven, eective safety technology
WHY IS THIS IMPORTANT?
Provides clients with industry expertise,
tools, guidance, insights, and services to
help manage and reduce total cost of risk.
Jay Lefkowitz
President, AIGRM
jay.lefkowitz@aig.com
212.458.1434
Shelly Kleiman
Chief Credit Ocer, Casualty
212.458.3631
Claims Account Management
• Oers bundled or unbundled claims options
• When bundled, provides client advocacy
through a dedicated claims account manager,
TPA oversight team, and claims service
manager
• Assists clients with complex claims issues
and resources for resolution through AIG’s
severity claims experts, innovative litigation
management strategies, and access to elite
defense attorneys at negotiated rates for
nationwide support
WHY IS THIS IMPORTANT?
Clients have exibility in claims handling,
supported by AIG’s claims expertise,
services, and network.
David Zelickman
Head of Field Operations,
AIGRM
david.zelickman@aig.com
617.448.0529
Client-specic
loss control
solutions
Flexible
claims
management
Customized
casualty
programs
AIG Risk Management (AIGRM
®
)
Why AIG
Customized Program Solutions
ISSUE
A multinational company faced challenges with
coordination of foreign and domestic primary limits
and excess attachment points with various carriers.
SOLUTION
AIG coordinated a program consisting of AIGRM primary
casualty, excess lead umbrella, and foreign casualty
policies, providing consistency of coverage, limits, and
claims handling. AIG’s integrated solution consisted of a
multi-year rate commitment and a multi-year transition
collateral structure.
BENEFIT
The client experienced an easy transition and global
coverage certainty through coordinated global limits,
holistic program design, and a collateral transition plan
that t their unique needs.
Advanced Risk Consulting & Analytics
ISSUE
A client with rapid expansion and employee turnover
suspected its worker injury and auto loss costs were
signicantly higher than average for its industry.
SOLUTION
AIGRM’s Risk Consulting & Analytics team reviewed safety
data with the client and broker to develop a two-year
action plan to measure leading and lagging indicators
and track initiatives designed to mitigate key loss drivers,
including: ladder safety, ergonomic best practices, new
employee training, return to work, leadership training,
telematics, and eet safety.
BENEFIT
The client’s loss costs in both auto and workers’
compensation were reduced by more than 15% over
the two years.
Claims Account Management
ISSUE
A client sought exibility in choosing an unbundled
claims approach based on lines of business.
SOLUTION
AIGRM oered the client exibility by accommodating
their long-standing unbundled WC TPA relationship
and supporting their decision to bundle their auto and
general/product liability claims handling with AIG.
BENEFIT
The client was able to maintain consistency on the WC
program and take advantage of AIG’s claims expertise and
familiarity in handling complex general/product liability
and auto claims.
WHY IS THIS IMPORTANT?
Customized program structures meet clients’
unique needs.
WHY IS THIS IMPORTANT?
Dedicated expertise and customized resources help
clients reduce risk.
WHY IS THIS IMPORTANT?
Flexibility in claims handling provides consistency
and expertise.
What is AIGRM?
• Customized workers’ compensation, auto liability, and general liability/products liability program
structures for sophisticated organizations that retain portions of their risk via deductibles, self-insured
retentions ($250K and higher), captives, and retrospective programs, as well as the ability to utilize large
guaranteed cost programs ($2M or more in guaranteed cost programs).
• Alternative risk structures include captives, closeouts, retrospective loss portfolio transfers, or structured
nance solutions.
• Expertise in creative and exible solutions around complex risks, spanning a variety of industries, including
but not limited to bankruptcy opportunities.
• Coordinated integration into AIG’s umbrella/excess and foreign casualty platforms, including primary limits,
attachment points, and worldwide coverage.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
05/22
• Delivers customized A&E solutions through
a dedicated team of A&E underwriters, risk
engineers and claims experts
• Provides accurate and timely quotes to
solve the unique risks faced by clients of
all sizes, especially the middle market
• Supports clients with local expertise
in 215+ countries and jurisdictions
• Builds strong, consistent relationships
with retail and wholesale brokers to better
understand specic A&E challenges and
deliver solutions
• Provides client specic coverage beyond
standard policy forms with tailored
language that ts client exposures
• Addresses clients’ tough-to-write A&E risks
with exibility around attachment points,
terms, and limits
• Supports clients with in-house A&E claims
professionals – most have professional
designations as attorneys or engineers
• Utilizes industry knowledge to deliver a
holistic approach to claims experience and
improve outcomes
• Provides clients access to Lexington A&E’s
unparalleled risk management services including
contract reviews, risk management seminars, and
pre-claims assistance
The Lexington Advantage
Leadership Team
Christopher Bresnahan
Head of Architects & Engineers
Professional Liability,
Lexington Insurance
christopher[email protected]om
617.330.4441
Strength
and focus in
middle market
Specialized
in-house
A&E claims
professionals
An industry
leader in A&E
for 45+ years
Lexington Architects & Engineers (A&E) Professional Liability
Cut through the crowded insurance marketplace to get what brokers need with
this guide to Why Lexington:
• Connecting brokers with world-class Lexington A&E leadership
• Highlighting Lexington A&E’s key areas of dierentiated value
• Providing examples of Lexington A&E’s advantages working for brokers and clients
• Showcasing why Lexington has an industry leading A&E position in the
marketplace
WHY IS THIS IMPORTANT?
Broad risk management services help
anticipate new and emerging risks and
in-house claims professionals enhance
the claims process.
WHY IS THIS IMPORTANT?
Lexington A&E’s dedicated
underwriting expertise delivers
exibility and industry leading
solutions.
WHY IS THIS IMPORTANT?
As an industry leader for 45+ years, the
Lexington A&E team has the technical and
market expertise to solve client challenges
around the globe.
Learn more: https://www.lexingtoninsurance.com/a-and-e
Technical Expertise Customized Solutions Proven Claims and Risk
Management Expertise
Khoa Phan
Architects & Engineers - East
617.330.8568
Alex Blohm
Architects & Engineers - Midwest
alexander[email protected]
857-283-7088
Adam Reeser
Architects & Engineers - West
267-666-8478
ISSUE
Following a recent acquisition, a middle market engineering
rm required an insurance solution to address the expanded
operations of the merged rm.
SOLUTION
The Lexington A&E team quickly developed an understanding
of the disparate exposures of the combined rm allowing
for a comprehensive creative solution that helped the client
address additional risks presented by the merger.
BENEFIT
The client received specic, appropriate coverages that meet
the unique challenges presented by its new risk prole.
Why Lexington
Technical Expertise Customized Solutions Proven Claims and Risk Management Expertise
08/2022
ISSUE
A client was being non-renewed by incumbent market due
to unique challenges.
SOLUTION
Through the Lexington A&E team’s underwriting process,
the team was able to better understand the client’s risks,
claims history, and global reach. Drawing on its technical
expertise and multinational capabilities, the Lexington
A&E team and the broker developed a customized
solution to protect against the client’s risk challenges
in several countries.
BENEFIT
The client gained a customized and comprehensive global
program by working together with the Lexington A&E team
and the broker.
ISSUE
A mid-sized rm experienced an increase in claims
resulting from the expansion of their business into new
areas of practice.
SOLUTION
In advance of renewal, the Lexington A&E team
suggested legal reviews of the client’s contracts to
ensure fair allocation of risk. It also provided two risk
management seminars for the client that focused on
mitigating exposure.
BENEFIT
The client received actionable risk management
insights from the Lexington A&E team’s in-house
experts and its third-party partners.
WHY IS THIS IMPORTANT?
Holistic risk management benets all parties,
mitigates exposure, and reduces costs.
WHY IS THIS IMPORTANT?
The Lexington A&E team’s technical expertise delivers
responsive, client-specic solutions.
WHY IS THIS IMPORTANT?
The Lexington A&E team addresses challenging risks
with exibility guided by decades of experience.
What is Lexington A&E?
Lexington A&E (Architects and Engineers) is a market leader that provides:
• Professional liability coverage solutions.
• Technical expertise to help solve client risk challenges.
• Innovative insurance solutions for clients of all sizes, from the middle market to large multinationals.
• Risk management expertise, and specialized, in-house claims services.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope
and limitations of coverage.
Lexington Insurance Company, an AIG company, is a leading U.S.-based surplus lines insurer. AIG refers to American International Group, Inc., and is the marketing name for its worldwide property-casualty, life and retirement, and general insurance operations. For additional information, please visit
www.aig.com. All products and services are written or provided by subsidiaries or affiliates of AIG. Certain property-casualty coverages may be provided by a surplus lines insurer. Coverage is subject to actual policy language. Surplus lines insurers do not generally participate in state guaranty funds, and
insureds are therefore not protected by such funds.
Licensed, surplus lines brokers may obtain products and services from Lexington Insurance Company or from Lexington Specialty Insurance Agency, Inc. (CA license no. #6003097), an AIG subsidiary serving as a program administrator for Lexington Insurance Company and other AIG member companies.
© American International Group, Inc. All rights reserved.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY.
Lexington Architects & Engineers (A&E) Professional Liability
• Provides dedicated Builders Risk underwriting
expertise capable of adapting to market
uctuations while committing to market stability
and exible solutions for the project term
• Brings decades of Builders Risk experience
allowing for customized solutions for each
unique situation and providing needed
contract certainty
• Supports clients with a reliable team of in-house
Builders Risk claims professionals who average
20+ years of experience
• Consistently develops exible solutions with
quick turnaround derived from industry
claims data, emerging risk trends, and
technical expertise to meet your clients’
unique construction risk needs
• Develops tailored coverages for small,
mid sized and complex projects, including
domestic, multinational, and multi-year
• Provides customized solutions for wood
frame structures that include exible
project coverage
• Dedicates a team of risk engineering specialists
and claims professionals to help clients
implement measurable risk improvements,
prevent losses, and manage costs
• Upon Property Damage coverage conrmation,
AIG promises to provide working funds of 50%
of its share of the agreed property damage
estimate within 7 days
• Able to provide clients with risk engineering
customized service plans and comprehensive
loss control reports to help manage Total Cost
of Risk
The AIG Advantage
North America Leadership
Eric Zimmerman
Head of Builders Risk &
Construction Property
612.403.7043
Ryan Turgeon
U.S. Builders Risk Underwriting
Team Leader
ryan.turgeon@aig.com
617.721. 1385
Capabilities
in 215+
countries and
jurisdictions
AIG Property
Claims
Promise
Dedicated
Builders Risk
team
AIG Builders Risk
Cut through the crowded insurance marketplace and get what you need with this guide
to Why AIG:
• Connecting you with world-class AIG Builders Risk leadership
• Highlighting AIG Builders Risk’s key areas of dierentiated value
• Providing examples of AIG Builders Risk’s advantages working for brokers and clients
• Showcasing why we have an industry leading Builders Risk position in the marketplace
WHY IS THIS IMPORTANT?
Eective risk management, claims support
and loss control helps mitigate risks and
reduce costs.
WHY IS THIS IMPORTANT?
Flexible solutions respond to client needs
across a range of project durations and
around the world.
WHY IS THIS IMPORTANT?
Long-term stability, adaptability, and dedicated
claims service underscore AIG’s commitment to
its clients.
Learn more: www.aig.com/whyaig
Committed Carrier Flexible Solutions Dedicated Risk Services
ISSUE
A client’s multi-year project was halted for several months
due to labor, materials, and supply chain challenges.
This delay resulted in a change to project scope and
extension of construction timeline.
SOLUTION
Working with the broker and client, we provided both a
coverage solution for the standstill period and committed
to provide a coverage extension for the anticipated
duration of the project.
BENEFIT
Continuity of coverage allowed the client to continue on
the project through challenging economic circumstances.
Why AIG
Committed Carrier Flexible Solutions Dedicated Risk Services
03/22
ISSUE
A client’s risk manager approached AIG for data on key
construction loss drivers to determine potential causes
of loss. They wanted to address various exposures and
manage their overall cost of risk.
SOLUTION
We provided proprietary claims and risk data, detailing
the frequency and potential severity of industry loss drivers.
We also provided a risk engineering service plan including
insights on how to help prevent or mitigate loss.
BENEFIT
The client and broker used our expansive view of rst-party
construction risks to customize their risk management
program to the scale and uniqueness of the client’s
operations and project exposures.
ISSUE
To better understand the exposures, best practices,
and risk mitigation eorts surrounding a new and
trending construction class, a client’s risk manager
sought our expertise prior to project initiation.
SOLUTION
Risk engineering, claims, and underwriting provided
a multi-faceted risk engineering proposal supported
by white papers and insights on how innovative new
technology can help lower the frequency and severity
of future losses.
BENEFIT
Implementing our recommendations resulted in a highly
customized program with a lower cost of risk.
WHY IS THIS IMPORTANT?
We support client innovation through the depth
of our dedicated risk services.
WHY IS THIS IMPORTANT?
AIG’s vast experience, data, and solutions help clients
lower overall cost of risk.
WHY IS THIS IMPORTANT?
AIG Builders Risk is there when clients need them,
during diicult times and over the long term.
What is AIG Builders Risk?
AIG Builders Risk is a leading
U.S.-based provider of insurance
solutions in the construction
industry segment, focusing on both
single project and Master Builders
Risk solutions on a wide array
of project types, and provides:
• Broad appetite and growth mindset for primary, quota share and excess
placement for a wide range of accounts
• Creative solutions tailored to the unique nature of each of its client’s
construction risks
• Multinational capabilities to support clients globally
• Experienced and knowledgeable risk engineers who collaborate with
clients to implement measurable risk improvements that can help
prevent losses and reduce costs
• A team of dedicated Builders Risk Property Claims Adjusters with
20+ years’ average experience handling claims and risk engineers
with 50+ years’ cumulative loss control team experience
AIG Builders Risk
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a
wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers
in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and
individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New
York Stock Exchange.
Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @
AIGinsurance www.twitter.com/ AIGinsurance | LinkedIn: www.linkedin.com/company/aig. These references with
additional information about AIG have been provided as a convenience, and the information contained on such websites is
not incorporated by reference herein.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy
language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty
coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty
funds, and insureds are therefore not protected by such funds
© American International Group, Inc. All rights reserved.
• Provides dedicated Builders Risk underwriting
expertise capable of adapting to market
uctuations while committing to market stability
and exible solutions for the project term
• Brings decades of Builders Risk experience
allowing for customized solutions for each
unique situation and providing needed
contract certainty
• Supports clients with a reliable team of
in-house Builders Risk claims professionals
who average 20+ years of experience
• Consistently develops exible solutions with
quick turnaround derived from industry
claims data, emerging risk trends,
and technical expertise to meet your
clients’ unique construction risk needs
• Develops tailored coverages for small,
mid sized and complex projects, including
domestic, multinational, and multi-year
• Provides solutions for wood frame structures
that include exible project coverage
• Dedicates a team of risk engineering specialists
and claims professionals to help clients
implement measurable risk improvements,
prevent losses, and manage costs
• Upon Property Damage coverage conrmation,
Lexington promises to provide working funds of
50% of its share of the agreed property damage
estimate within 7 days
• Able to provide clients with risk engineering
customized service plans and comprehensive
loss control reports to help manage Total Cost
of Risk
The Lexington Advantage
North America Leadership
Eric Zimmerman
Head of Builders Risk &
Construction Property
612.403.7043
Capabilities
in 215+
countries and
jurisdictions
Lexington
Property
Claims Promise
Dedicated
Builders Risk
team
Lexington Builders Risk
Cut through the crowded insurance marketplace and get what you need with this guide
to Why Lexington:
• Connecting you with world-class Lexington Builders Risk leadership
• Highlighting Lexington Builders Risk’s key areas of dierentiated value
• Providing examples of Lexington Builders Risk’s advantages working for brokers and clients
• Showcasing why Lexington has an industry leading Builders Risk position in the marketplace
WHY IS THIS IMPORTANT?
Eective risk management, claims support
and loss control helps mitigate risks and
reduce costs.
WHY IS THIS IMPORTANT?
Flexible solutions respond to client needs
across a range of project durations and
around the world.
WHY IS THIS IMPORTANT?
Long-term stability, adaptability, and dedicated
claims service underscore Lexington’s
commitment to its clients.
Learn more: www.lexingtoninsurance.com/buildersrisk
Committed Carrier Flexible Solutions Dedicated Risk Services
Ryan Turgeon
U.S. Builders Risk Underwriting
Team Leader
ryan.[email protected]
617.721. 1385
ISSUE
A client’s multi-year project was halted for several months
due to labor, materials, and supply chain challenges.
This delay resulted in a change to project scope and
extension of construction timeline.
SOLUTION
Working with the broker and client, we provided both a
coverage solution for the standstill period and committed
to provide a coverage extension for the anticipated
duration of the project.
BENEFIT
Continuity of coverage allowed the client to continue on
the project through challenging economic circumstances.
Why Lexington
Committed Carrier Flexible Solutions Dedicated Risk Services
03/22
ISSUE
A client’s risk manager approached Lexington for data on
key construction loss drivers to determine potential causes
of loss. They wanted to address various exposures and
manage their overall cost of risk.
SOLUTION
We provided proprietary claims and risk data, detailing
the frequency and potential severity of industry loss drivers.
We also provided a risk engineering service plan including
insights on how to help prevent or mitigate loss.
BENEFIT
The client and broker used our expansive view of rst-party
construction risks to customize their risk management
program to the scale and uniqueness of the client’s
operations and project exposures.
ISSUE
To better understand the exposures, best practices,
and risk mitigation eorts surrounding a new and
trending construction class, a client’s risk manager
sought our expertise prior to project initiation.
SOLUTION
Risk engineering, claims, and underwriting provided
a multi-faceted risk engineering proposal supported
by white papers and insights on how innovative new
technology can help lower the frequency and severity
of future losses.
BENEFIT
Implementing our recommendations resulted in a highly
customized program with a lower cost of risk.
WHY IS THIS IMPORTANT?
We support client innovation through the depth
of our dedicated risk services.
WHY IS THIS IMPORTANT?
Lexington’s vast experience, data, and solutions help
clients lower overall cost of risk.
WHY IS THIS IMPORTANT?
Lexington Builders Risk is there when clients need them,
during diicult times and over the long term.
What is Lexington Builders Risk?
Lexington Builders Risk
is a leading U.S.-based
provider of insurance
solutions in the
construction industry
segment, focusing on both
single project and Master
Builders Risk solutions on a
wide array of project types,
and provides:
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions
of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and
limitations of coverage.
Lexington Insurance Company, an AIG company, is a leading U.S.-based surplus lines insurer. AIG refers to American International Group, Inc., and is the
marketing name for its worldwide property-casualty, life and retirement, and general insurance operations. For additional information, please visit www.
aig.com. All products and services are written or provided by subsidiaries or affiliates of AIG. Certain property-casualty coverages may be provided by a
surplus lines insurer. Coverage is subject to actual policy language. Surplus lines insurers do not generally participate in state guaranty funds, and insureds
are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY.
• Broad appetite and growth mindset for primary, quota share
and excess placement for a wide range of accounts
• Creative solutions tailored to the unique nature of each
of its client’s construction risks
• Multinational capabilities to support clients globally
• Experienced and knowledgeable risk engineers who
collaborate with clients to implement measurable risk
improvements that can help prevent losses and reduce costs
• A team of dedicated Builders Risk Property Claims Adjusters
with 20+ years’ average experience handling claims and risk
engineers with 50+ years’ cumulative loss control
team experience.
Lexington Builders Risk
A comprehensive and exible platform for organizations that have unique
or challenging exposures and an appetite to share in the risk.
Services include captive feasibility studies, customized fronting policies,
alternative risk and nancing methods, and access to captive structures
including single parent, group, and protected cell facilities.
AIG Captive Solutions
Fronting
• Develops innovative, compliant, highly
customized fronting programs to manage
challenging risks in collaboration with
AIG’s Underwriting, Credit, Legal, Claims
and Actuarial teams
• Supports individual or multiple lines
of business leveraging an established
global footprint
• Complements fronting arrangements with risk
transfer solutions
Captive Management
• Provides feasibility studies, operational
reviews, accounting, regulatory lings and
in-domicile administration for captives
• Sponsors and manages protected cell
captive facilities in Vermont and Bermuda
allowing clients to “rent” instead of form their
own captive
• Operates as a licensed manager in 12 global
domiciles delivering local expertise
Group Captives
• Focuses an in-house team of dedicated
group captive professionals on member
priorities and customized service
• Collaborates with intermediaries to help
clients form new group captives or join an
existing program
• Develops bespoke coverage and credit
solutions based on a collaborative eort
across AIG’s Underwriting, Credit, Legal,
Claims and Actuarial teams
The AIG Advantage
Global Leadership
Bob Gagliardi
Head of Captive Management
802.419.1234
Dan Hatton
Head of Group Captives &
Chief Credit Oicer
212.458.1410
Comprehensive
& Fle
xible
Captiv
es
Platf
orm
Global
Footprint
with Local
Knowledge
Deep
In-House
Expertise
These solutions can be deployed in conjunction with each other, or accessed as individual services based on client needs.
Together, we help clients predict, plan and navigate a complex world while achieving their risk, governance,
contract certainty and duty of care objectives. Learn more: www.aig.com/whyaig
Ryan Gustafson
Head of Captive Solutions
ryan.gustafson@aig.com
416.272.2011
Shawn Yingling
Alternative Channels
Distribution Leader
717.578.8819
AIG Captive Solutions
11/22
ISSUE
A client faced signicantly increased retention and
premiums at renewal due to poor loss experience and
market conditions.
SOLUTION
Client retained the rst $250,000 of the risk exposure.
AIG issued the policy to the client, with the rst $250,000
reinsured to the client’s protected cell within AIG’s
sponsored cell captive facility.
BENEFIT
The client eiciently managed its retention through a
protected cell within AIG’s sponsored cell captive
facility and provided needed proof of insurance for
the full program.
Why AIG
Fronting Captive Management Group Captives
ISSUE
A big box retailer was looking to sell extended
warranties on its products.
SOLUTION
AIG provided a fronted program for the client, leveraging
AIG’s global capabilities to manage insurance and
transactional issues and reinsure the exposure to the
client’s captive.
BENEFIT
AIG supported a customized fronted program that
creates a new source of revenue for the client, with the
client sharing in the underwriting risk on the program
through its captive reinsurer.
ISSUE
An insured with favorable loss history and a
commitment to providing a safe workplace was facing a
signicant rate increase in the guaranteed cost market
based on its industry.
SOLUTION
The insured joined a group captive insured by AIG under
a program whereby the captive reinsures the rst layer
of each loss.
BENEFIT
Competitive pricing based on the loss experience
of the individual insured and the potential to share
in the underwriting results of the group captive.
WHY IS THIS IMPORTANT?
In-House Capabilities, Resources and Expertise.
WHY IS THIS IMPORTANT?
Customized and Compliant Solutions.
WHY IS THIS IMPORTANT?
Rent or Own Flexibility.
What is AIG Captive Solutions?
• Increased retentions or premiums due to loss experience or market conditions
• Situations requiring evidence of insurance
• The need for more eicient access to the reinsurance markets
Our industry experts, supported by the full breadth of AIG’s
global capabilities, are dedicated to structuring programs
that can eectively and eiciently manage risk by providing
solutions designed to address:
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
The Lexington Advantage
Leadership
Neil Smallcombe
Head of Casualty, Lexington Insurance
neil.smallcombe@aig.com
312.930.5424
Betsy Higgens
Lexington Casualty Zonal Manager
betsy[email protected]om
617.235.7755
Focused on
the wholesale
broker market
Experienced,
in-house
Claims team
More than 40
underwriters on
the Lexington
Casualty team
Lexington Casualty
Learn more: www.aig.com/whyaig
Dedicated Wholesale
Broker Market
• Deploys more than 40 underwriters on
the Lexington Casualty team to provide
solutions for businesses and commercial
enterprises of various sizes
• Empowers underwriters to respond quickly
to wholesale market needs
• Continues to invest in E&S casualty
expertise nationwide
Technical Expertise
& Creative Solutions
• Utilizes Lexington Casualty’s industry-
leading talent, underwriting resources,
product suite and data to provide creative
solutions for a wide range of industries
• Has the ability to deploy capacity through
primary, lead, mid and high excess
liability placements
• Provides a broad spectrum of casualty
products to address the unique needs
of middle-market and large complex
businesses and commercial enterprises
Proven Claims Expertise
• Supports policyholders with experienced
in-house Casualty claims professionals who
help ensure a supportive claims experience
• Provides access to defense counsel from
premier law firms to support specific needs
• Integrates claims expertise and data in the
Lexington Casualty underwriting process to
help develop customized solutions
WHY IS THIS IMPORTANT?
Lexington Casualty is committed to
delivering solutions to wholesale brokers.
WHY IS THIS IMPORTANT?
Lexington Casualty’s expertise and creativity
delivers industry-leading solutions to solve
complex insurance challenges.
WHY IS THIS IMPORTANT?
Lexington Casualty’s claims experience
and partnerships resolve complex claims.
Cut through the crowded insurance marketplace and get what brokers need with this guide
to Why Lexington Casualty:
• Connecting brokers with world-class Lexington Casualty Excess & Surplus (E&S)
insurance leadership
• Highlighting Lexington Casualty’s key areas of dierentiated value
• Providing examples of Lexington Casualty’s advantages working for brokers and their clients
• Showcasing why Lexington Casualty has an industry-leading E&S position in the marketplace
Paul McLaughlin
Head of Lexington Middle Market Casualty
617.235.8041
Why Lexington
01/23
What is Lexington Casualty?
Lexington Casualty provides flexible E&S insurance solutions for small, middle-market and large commercial
enterprises. For over 50 years, Lexington Casualty has been a leader in the E&S market, providing a broad appetite
to casualty risk, underwriting expertise, deep industry knowledge, specialized risk management and loss control
benefits, and dedicated claims handling services.
Lexington Casualty
Dedicated Wholesale Broker Market Technical Expertise & Creative Solutions Proven Claims Expertise
ISSUE
In a rapidly changing marketplace, a habitational
real estate client’s lead umbrella was non-renewed
by its standard market carrier with limited time to
replace coverage.
SOLUTION
Lexington Casualty quickly delivered to its wholesale
broker a lead umbrella solution utilizing the Lexington
Casualty wholesale underwriting platform and expertise
in this challenging class
BENEFIT
The lead umbrella solution served as the foundation for
the policyholder’s newly designed excess tower.
ISSUE
A public entity client with complex risks was non-renewed
by their incumbent program due to a change in appetite.
SOLUTION
Lexington Casualty’s dedicated team quickly created a
robust program to satisfy a critical layer in the renewal
placement. The customized solution included the
specialized public entity coverages necessary while also
providing flexible retentions, attachment points and limits.
BENEFIT
In a challenging market, the broker was able
to structure a program for its client that met the client’s
risk management needs and avoid having to self-insure.
ISSUE
A claim was brought and litigation filed against an insured
product manufacturer alleging that the insured’s product
was defective and exacerbated harm that resulted in
death.
SOLUTION
Our claims experts successfully resolved the claim for a
fraction of the demand before it was put before a jury
by laying out expert evidence on claimant’s role in the
accident as well as identifying procedural deficiencies in
the case that would be the basis for a winning appeal.
BENEFIT
The claim was resolved at a fair value and a tiny fraction
of the assessed exposure.
WHY IS THIS IMPORTANT?
Lexington Casualty’s dedicated wholesale
underwriters and industry knowledge delivers
solutions quickly.
WHY IS THIS IMPORTANT?
Lexington Casualty’s continued expertise delivers
targeted insurance solutions that others may be
unable or unwilling to provide.
WHY IS THIS IMPORTANT?
Lexington Casualty’s claims expertise helps deliver
fair outcomes for insureds.
Lexington Insurance has been providing continuous, flexible coverage options to the healthcare industry
for over 50 years. It combines collective experience with broad coverages and flexibility in rate and
form to create tailored insurance programs. And, with Lexington and AIG’s continuous investment
in risk management services, clients are supported with best-in-class tools and resources to prevent
and mitigate losses. However, when a loss does occur, Lexington claims investigation and resolution
services are provided by experienced teams dedicated solely to healthcare related claims.
For more information, please visit: www.aig.com/whyAIG-lexington-healthcare
Lexington Insurance Company, an AIG company, is the leading U.S.-based surplus lines insurer. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general
insurance operations of American International Group, Inc. For additional information, please visit www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of AIG. Certain property-casualty coverages may be provided by a surplus lines insurer. Coverage is subject to actual
policy language. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY.
• Embeds claims engagement teams
throughout the account lifecycle who partner
with clients and brokers to support AIG
underwriting and lead the overall claims
process in response to client needs
• Proactively approaches each claim as a
significant client event requiring timely
communication and collaboration leading
to eective resolutions aligned with the
client’s financial, reputational, and business
continuity priorities
• Utilizes AIG’s IntelliRisk® RMIS system to help
our clients manage their total cost of risk
through data-driven analytics that deliver
risk management insights and strategies
Claims Relationship Focus
• Provides tenured team of 1,900+ dedicated
claims professionals in North America with
specialized expertise by lines of business
and specific products
• Assigns claims across all lines of business
by degree of complexity ensuring the right
expert is assigned to the right claim at the
right time
• Seamlessly partners with third-party
experts, including elite defense firms at
pre-negotiated rates
Claims Specialization
• Coordinates across underwriting, clients,
brokers and claims to create global claims
handling instructions and requirements
ensuring alignment and accountability
• Mobilizes North America and Multinational
claims experts who collaborate with clients
and brokers to provide consistent claims
handling around the globe
• Issues claim payments in local currencies
and via foreign bank transfers around
the world
Unparalleled Global Reach
The AIG Advantage
AIG Claims
WHY IS THIS IMPORTANT?
AIG invests in dedicated claims engagement
experts, focused on supporting clients and
their complex claims.
WHY IS THIS IMPORTANT?
No matter the type of claim or complexity,
our experts resolve claims as quickly and
eiciently as possible.
WHY IS THIS IMPORTANT?
AIG’s claims platform supports clients
around the world.
For examples of AIG Claims in action, please see our Why AIG Product highlight sheets at
www.aig.com/whyaig
$9.8b in
North America
claims paid
in 2021
Operating in
45+ countries/
jurisdictions
with 150+
claims oices
1,900+
dedicated
North America
claims
professionals
• Connecting you with world-class AIG Claims leadership
• Highlighting AIG Claims key areas of dierentiated value
• Showcasing why we have an industry leading Claims position in the marketplace
Cut through the crowded insurance marketplace and get what you need with this guide to Why AIG:
Why AIG Claims Specialists
Claims Capabilities & Claim Reporting by LOB: www.aig.com/claims-capabilities
Loss Runs & IntelliRisk®: www.aig.com/intellirisk
CAT Prep & Disaster Recovery: www.aig.com/cat-preparedness
Workers’ Compensation Claims: www.aig.com/wcclaims
AIG Claims Resources on the Web
AIG Claims
04/2023
AIG is a marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
FOR AGENT/BROKER USE ONLY. NOT FOR PUBLIC
DISTRIBUTION OR SOLICITATION.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
Peter Macdonald
Head of Casualty & Workers’
Compensation Claims & Medical
Management Services
Dean Owens
Head of Property Claims
Becky Cameron
Head of Claims,
Canada
Joel Townsend
Head of Financial
Lines Claims
Eileen Duffy
Global Head of Personal
Insurance Claims
Andy Chiu
Head of Sta Counsel
& Coverage Counsel
peter.mac[email protected]om
dean.ow[email protected]om
Cindy Koehler
North America Chief
Claims Oicer
Alexandra Furth
Head of Claims,
Lexington Insurance
Brian Brown
Head of Claims Account
Relationship Management
cindy.kohler@aig.com
alexandr[email protected]
AIG Primary Casualty for Corporate Accounts
Cut through the crowded insurance marketplace
and get what you need with this guide to Why AIG:
• Connecting you with world-class Primary Casualty leadership
• Highlighting AIG’s key areas of dierentiated value
• Providing examples of AIG’s Primary Casualty advantages working
for brokers and clients
• Showcasing why we have an industry leading Primary Casualty
position in the marketplace
The AIG Advantage
Specialized Underwriting
• Delivers middle market expertise and
insights to clients via strategically positioned,
specialized underwriting teams in 14 U.S. oices
• Provides a broad industry appetite with
focus on manufacturing, technology, retail
and wholesale trade, and food processing
and distribution industry segments
domestically and around the world
• Enables exible programs including
retentions, and seamless integration with
AIGRM, WorldRisk®, Environmental, Excess
Casualty, Property, and Financial Lines for
both middle-market and complex risks
WHY IS THIS IMPORTANT?
Middle market focus with broad industry
appetite helps anticipate clients’ needs and
provide customized solutions.
Learn more: www.aig.com/whyaig
Risk Control and Consulting
• Provides expert, in-house risk engineers
and consultants who customize eective
industry-specic safety and risk management
solutions
• Oers web-based, e-learning platforms
containing workplace safety, accident
investigation, and various risk management
topics to help meet training needs
• Assists with 24/7 emergency response,
crisis management,and cost control via PIER
(
Pollution Incident and Environmental Response®)
WHY IS THIS IMPORTANT?
AIG’s in-house risk consulting provides
clients with industry expertise, tools,
training, and services to help reduce risks.
North America Leadership
Nina Corbo
Head of Primary Casualty for
Corporate Accounts
nina.corbo@aig.com
212.458.1639
Shirleen Laubenthal
Casualty Risk Consulting Leader
770.671.2368
Claims Expertise
• Utilizes proven settlement strategies
and network of panel attorneys to help
maximize settlement values and mitigate
adverse developments
• Reduces cost of employee injury claims
and time o work via ProductivityEdge®,
AIG’s exclusive Nurse Triage and Outcome-
Based Network Program
• Oers clients global claims handling, and access
to IntelliRisk® for detailed, real-time claim
information and automated reporting, enabling
in-depth analysis to manage risk more eectively
WHY IS THIS IMPORTANT?
Claims ser
vices and technology help reduce the
cost of claims and help enable business continuity.
Frank Gallina
Head of General Casualty, GEMM
and Aerospace
frank.gallina@aig.com
212.458.1644
Peter Macdonald
Head of North America Casualty and
Workers’ Compensation Claims
peter.mac[email protected]om
860.321.2315
Industry-
focused loss
control
Real-time
claims
intelligence
Middle
market
solutions
AIG Primary Casualty for Corporate Accounts
Why AIG
Specialized Underwriting Risk Control and Consulting Claims Expertise
ISSUE
A privately-owned refuse collecting and recycling company
had its casualty insurance program with two regional
carriers, and sought a more eicient structure.
SOLUTION
With its industry expertise, AIG understood the client’s
exposures and coverage needs, providing the client
with a wide variety of program structures, including
various deductibles.
BENEFIT
The client selected a tailored program structure that
met its coverage needs with the added advantage
of loss control and employee safety programs, such
as ProductivityEdge® to help manage loss costs and
employee downtime.
ISSUE
An electronic parts distributor needed to reduce manual
material handling injuries in their distribution centers.
Safety practices and training were inconsistent at their
warehouses across continents.
SOLUTION
AIG’s casualty risk control consultants created a
standardized safety program and conducted safety
training at multiple key facilities. Management was also
trained to consistently reinforce risk and safety training.
BENEFIT
Within nine months of implementation of AIG’s risk control
recommendations, the severity and frequency of work-related
material handling injuries was reduced more than 20%.
ISSUE
A manufacturer sought improved access to its real-time
claims data for its automobile liability, general liability,
and workers’ compensation policies.
SOLUTION
AIG’s claims expertise and services, including
IntelliRisk®, addressed the client’s needs for improved
access to claims data and the client moved its casualty
program to AIG.
BENEFIT
IntelliRisk® and its detailed, real-time claim information
and automated reporting, provide the ability for
in-depth analysis to manage risk more eectively.
WHY IS THIS IMPORTANT?
AIG helps clients self-Manage claims with tools
and intelligence
WHY IS THIS IMPORTANT?
Experience helps AIG tailor coverage programs
to meet clients’ unique needs
WHY IS THIS IMPORTANT?
AIG’s industry expertise helps clients reduce risk
What is AIG Primary
Casualty for Corporate
Accounts?
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
• Primary admitted automobile liability, general liability and workers’ compensation
coverage available with guaranteed cost, deductible, and self-insured retention
($250K and below) program structures for clients with annual revenue <$750M.
• Guaranteed cost specialty workers’ compensation coverage available for mid-sized businesses.
• Customized, multi-state programs can combine State Act Workers’ Compensation with
coverage under the USL&H Compensation Act.
• Seamless integration with AIG Risk Management (AIGRM), WorldRisk, Environmental,
Excess Casualty, Property, and Financial Lines for both middle market and complex risks.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
11/22
AIG Cyber
North America Leadership
Cut through the crowded insurance marketplace and
James Hebert Ryan Aussicker Phil Kibler
get what you need with this guide to Why AIG:
Head of Professional Liability Corporate Accounts Lead, Head of Cyber Risk
and Cyber Professional Liability Advisory Services
• Connecting you with world-class Cyber Insurance leadership
and Cyber
james.hebert@aig.com
347.491.0177 [email protected]om
• Highlighting AIG Cyber’s key areas of dierentiated value
646.634.6773
• Providing examples of AIG Cyber’s advantages working for
Rick Prince Jim McQuaid
National Accounts Lead, Senior Vice President,
brokers and clients
Professional Liability Cyber, Media and
• Showcasing why we have an industry leading Cyber
and Cyber Technology Claims
Insurance position in the marketplace
917.225.4324
917.403.5801
The AIG Advantage
End-to-End Cyber Care Data & Analytics That Do More Proven Claims Expertise
• Provides in-house cyber risk advisors
• Oers complimentary high-level cyber risk
• Provides clients 24/7 cyber hotline
and claims experts with 20+ years of
assessments, using information provided
access in the event of a known –
cybersecurity experience from application
during the underwriting process, even if
or just suspected – incident
process through incident response
applicants do not bind insurance
• Initiates rapid incident response led by an
and resolution
• Provides clients an enhanced cyber risk
AIG cyber claims expert and AIG’s network
• Proactively alerts clients to the presence
assessment
aer binding, valued at ~$15K if
of cybersecurity rms
of known vulnerabilities or malware within
alternatively engaged via an outside consultant
• Provides clients support and guidance from
their domains ahead of a potential breach
• Helps clients continuously verify cyber risk
claims experts, 90% of whom are former
• Enhances collective cyber risk mitigation
maturity, prioritize improvements, and
lawyers and claims professionals who
eorts across the insurance industry
improve cyber security investments with
average 20+ years’ experience
through CyberAcuView’s pooling of data
CyberMatics® – our patented, award-winning
and expertise
technology-driven process
WHY IS THIS IMPORTANT?
WHY IS THIS IMPORTANT?
Education and expertise help reduce cyber
Clients are provided innovative tools and
risk and support clients in the event of
actionable data and analytics to understand
cyber incident.
and improve their cybersecurity measures.
WHY IS THIS IMPORTANT?
Clients have immediate, expert guidance and
hands-on support through a cyber incident.
AIG shares the interests of our distribution partners and clients in supporting a sustainable cyber insurance
marketplace. Visit www.aig.com/ransomware for more information.
317.967.3927
30,000+
AIG Cyber
insureds
5+
cyber claims
handled
daily
Coverage
Innovation
of the Year
(Reactions North
America Awards 2020)
NetDiligence
Toby Merrill
Award for
Excellence
(2021)
AIG Cyber
Why AIG
End-to End Care Data & Analytics Claims Expertise
ISSUE
AIG’s cyber underwriting process for a healthcare and
life sciences client resulted in an “average” rating of the
client’s ransomware protection. The client sought expert
guidance on improving their risk prole.
SOLUTION
With the support of AIG’s Cyber Risk Advisors and the
services included with their policy, the client decreased
vulnerability to an attack on their systems.
BENEFIT
The client saved up to $25,000 in consultancy services
by utilizing AIG’s Cyber Risk Advisors and the services
included with their policy. With better controls
implemented, they improved their ransomware
protection to “best in class,” allowing for more tailored
policy terms and conditions.
ISSUE
AIG identied known malware in a Higher Education
client’s library network and quickly notied them of
the vulnerability.
SOLUTION
Working with AIG’s team, the client’s CISO isolated the
infected systems, began remediation steps, and retained
third-party forensic services to help with the investigation.
BENEFIT
AIG provided the CISO with their rst notication from an
insurer about a cyber vulnerability. The CISO appreciated
AIG’s actionable information calling it “a feather in AIG’s
cap” and a “valuable part of what cyber insurance is
going forward.”
ISSUE
A successful phishing attack le a client’s computer
network infected with ransomware. Several servers
were encrypted and the threat actor demanded $200K
in bitcoin for a decryption key.
SOLUTION
Working with AIG’s claims experts and partners,
it was quickly determined that infected les could be
restored from system backups. No formal notications
were necessary.
BENEFIT
AIG’s cyber claims team and our relationships with
specialized legal and forensic rms helped support and
facilitate the client’s response to the event and return
them to full operations. No ransom was paid, and the
client’s legal and forensic work was covered by the
CyberEdge policy.
WHY IS THIS IMPORTANT?
AIG helps clients with specic, trusted expertise
when an incident occurs.
WHY IS THIS IMPORTANT?
AIG’s in-house cybersecurity experts can help clients
improve their cybersecurity risk maturity.
WHY IS THIS IMPORTANT?
AIG proactively helps clients identify and address cyber
vulnerabilities supported by data and analytics.
What is AIG Cyber?
Coverage for physical and non-physical losses resulting from a cyber event on a primary (CyberEdge® or
CyberEdge Plus) or excess/dierence-in-conditions (CyberEdge PC®) basis.
Available limits up to $100M (varying by coverage) and no minimum retention.
Terms, including limits, retentions, and coinsurance depend on a client’s perceived level of exposure and maturity
of cybersecurity and privacy controls, and are based on responses provided in the AIG Cyber Insurance Application.
Broad appetite across industries, entity types, revenue sizes and geographies.
Eligible policies include cybersecurity services valued at up to $25,000.
Learn more: www.aig.com/whyaig
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
10/22
AIG Defense Base Act
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Defense Base Act (DBA) leadership
• Highlighting AIG DBA’s key areas of dierentiated value
• Providing examples of AIG DBA’s advantages working for brokers and clients
• Showcasing why we have an industry leading DBA position in the marketplace
The AIG Advantage
Unparalleled Expertise Dedicated Claims Experience
• Understands client exposures through • Deploys 50+ dedicated in-house claims
dedicat
ed team members drawing on their
professionals who speak 20+ languages
collective experience in law enforcement and attorneys experienced in DBA litigation
and the U.S. militar
y
and the War Hazar
ds Compensation Act
• Utilizes data-driven insights and analytics to • Enables client claims payments in 135+
identify loss trends and opportunities to partner currencies and foreign currency bank
with clients on their risk management needs transfer r
emittances to 180+ countries
• Empowers experienced underwriters to • Provides 24/7 client access to detailed
expedite quote turnarounds, within 24 hours claims analyses, customizable metrics, and
when necessary
, to cover U.S. government
data-driven global insights via IntelliRisk®
contractors wherever their job takes
them worldwide
Matt Mulligan Corrinne Lloyd-Davies
Head of Defense Base Act AIG Travel Senior
Account Manager
matthew[email protected]
267.279.4697
Keith Puskus
Asst Vice President,
Federal Claims
keith.pusk[email protected]om
770-870-2301
Travel Security and Assistance
• Responds 24/7 to client medical, security,
and travel needs via eight integrated service
centers across six continents
• Provides access to a vast network of medical
providers worldwide and 300+ air ambulance
and medical transport providers
• Medical assistance services coordinated by
our physicians who are board-certified in
emergency medicine to provide the most
appropriate care for insureds undergoing
medical care abroad
WHY IS THIS IMPORTANT?
AIG DBA’s deep understanding of
government contractor exposures enables
us to quickly address their unique risks.
WHY IS THIS IMPORTANT?
Client claims are handled compliantly
and eiciently anywhere in the world.
WHY IS THIS IMPORTANT?
AIG’s global assistance is never more than a
phone call away.
Learn more: www.aig.com/whyaig
*U.S. Department of Labor, https://www.dol.gov/agencies/owcp/dlhwc/dbaallcarrier, Oct 2021
corrinne.lloyd-davies@aig.com
817.826.7200
4x more
DBA claims
handled than
any other
carrier*
24/7
global
assistance
24-hour quote
turnaround
capabilities
AIG Defense Base Act
Why AIG
Unparallelled Expertise
ISSUE
A client realized its employees needed to travel overseas
the following day on a government contract and sought
rapid confirmation of coverage.
SOLUTION
AIG underwrote, quoted, and bound coverage within one
day, enabled by its understanding of the client’s business
and coverage needs and global capabilities.
BENEFIT
The client satisfied the contract and sent its workers
overseas with peace of mind knowing it was protected
from potential lawsuits from injured employees or fines
or penalties by the government.
Dedicated Claims Experience
ISSUE
A client’s employees were injured while transporting
military equipment in the Middle East.
SOLUTION
AIG’s DBA claims professionals coordinated immediate
medical care for the injured employees and coordinated
payment for treatments in the local currency.
BENEFIT
Employees received the proper medical care and
the in-country medical professionals were correctly
compensated.
Travel Security and Assistance
ISSUE
A client’s employee working in a remote location was
severely injured on the job and adequate medical
services were not available locally.
SOLUTION
AIG Claims, in conjunction with AIG Travel, medevaced
the injured employee to receive emergency medical
intervention and once stable, repatriated the employee
to their home country.
BENEFIT
AIG Travel coordinated an air ambulance evacuation for
the client’s employee to receive appropriate medical
care according to the medical recommendations made
by our medical case manager and physician. Aer it was
determined that the insured employee had stabilized,
AIG Travel arranged a commercial flight for the client’s
employee to safely return home.
WHY IS THIS IMPORTANT?
Expertise and experience enable rapid response to
client needs.
WHY IS THIS IMPORTANT?
AIG DBA claims experts handle claims anywhere in
the world.
WHY IS THIS IMPORTANT?
AIG delivers urgent medical, travel, and security
assistance around the globe.
What is AIG
Defense Base Act?
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
• Federal workers’ compensation benefits for employers of all sizes requiring coverage
under a government contract.
• Programs can be enhanced with other foreign coverages including those within
WorldRisk® Foreign Package and Business Travel Accident.
• Expedited turnaround times are provided for quotes.
• Policy solutions in all countries for almost all job classifications can be secured
(as permitted by governing law and OFAC).
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
09/22
AIG Energy - Property
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Energy leadership
• Highlighting AIG Energy’s key areas of dierentiated value
• Providing examples of AIG Energy’s advantages working for brokers
and clients
• Showcasing why we have an industry leading position in the Energy
property insurance marketplace
The AIG Advantage
Specialized Underwriting
and Risk Engineering
• Delivers customized energy property
programs tailored to help protect against
clients’ complex, specic onshore or oshore
industry risks
• Employs multidisciplinary property risk
engineers with deep industry expertise
• Partners with clients to provide risk
engineering recommendations supported by
claims and underwriting teams and robust
data and analytics
WHY IS THIS IMPORTANT?
AIG Energy’s specialized underwriting
and risk engineering capabilities provide
exible coverage solutions to address
clients’ specic and complex risks.
Learn more: www.aig.com/whyaig
Multinational Expertise
and Captive Management
• Supports clients with one of the largest
global networks in the industry, spanning 215+
countries and jurisdictions
• Works with clients to create fronting
programs that enable clients to manage their
risks through a client’s own captive insurance
or reinsurance company
• Oers clients the ability to “rent” a segregated
cell within one of AIG’s sponsored captive cell
facilities domiciled in Vermont and Bermuda
WHY IS THIS IMPORTANT?
AIG Energy delivers service globally,
with local expertise, enabling clients to
address risks with insurance and/or captive
alternatives.
Warren Meigs
Glo
bal Head of Energy
and Construction
John E. Roberts
VP, Energy and
Construction Claims
Proven Claims Expertise
• Upon property damage coverage
conrmation, the AIG Property Claims
Promise provides working funds of up to
50% of AIG’s share of the agreed property
damage estimate within 7 days
• Provides clients a supportive team of
dedicated in-house claims professionals
with an average experience of 20+ years
• Partners with clients to resolve claims in an
eicient and eective manner, in accordance
with the terms of the policy
WHY IS THIS IMPORTANT?
AIG Energy’s dedicated claims team has
the expertise to eiciently resolve claims,
helping clients return to business as soon
as possible.
AIG
Property
Claims
Promise
Global
footprint
with local
knowledge
Deep
in-house
expertise
AIG Energy - Property
Why AIG
Specialized Underwriting
and Risk Engineering
ISSUE: An energy client was struggling to address their
cavern storage risk exposures.
SOLUTION: Aer visiting the client’s site, AIG Energy’s risk
engineers were able to provide a highly cust
omized loss
prevention plan addressing the client’s unique exposure.
BENEFIT: The client was able to address their exposure
with the help of AIG’s deep risk consulting knowledge and
underwriting expertise.
Multinational Expertise and
Captive Management
ISSUE: A mid-stream energy company was expanding
internationally resulting in a need for a new energy
insurer that could lead its property program, including
multinational fronting.
SOLUTION: AIG Energy provided a global property
program structure consisting of primary coverage
reinsured to the client’s rent-a-captive cell reinsurer.
BENEFIT: AIG’s solution supported the client in nalizing
their global expansion.
Proven Claims Expertise
ISSUE : A client suered a catastrophic failure of a gas
turbine generator.
SOLUTION: AIG Energy claims professionals were on site
the next morning and were able to determine that the
loss would be a covered claim.
BENEFIT: Due to AIG’s Property Claims Promise,
AIG was able to advance up to 50% of the agreed
property damage loss estimate to support the funding
to expedite the delivery of a new unit minimizing
impairment to their operations.
WHY IS THIS IMPORTANT?
AIG develops customiz
ed, client-specic solutions
supported by AIG Energy’s Risk Engineering expertise.
WHY IS THIS IMPORTANT?
AIG Energy’s dedica
ted expertise provides holistic
solutions domestically and around the world.
WHY IS THIS IMPORTANT?
AIG’s Energy claims te
am partners with clients to
resolve claims quickly.
What is AIG Energy - Property?
• AIG provides brokers with specialized insurance solutions for their upstream, oil and petrochemical, chemical,
power generation / renewables and mining clients’ property insurance needs.
• Broad, exible appetite; open to risks on a shared, layered or excess basis.
• Up to $500M in capacity for onshore business and up to $400M in capacity for upstream business available.
• Minimum premium of $100k for onshore business and $50K for oshore (oil rig) business.
The scenarios described herein are offered only as examples. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
Coverage depends on the actual facts of each case and the All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
terms, conditions and exclusions of each individual policy. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
Anyone interested in the above product(s) should request guaranty funds, and insureds are therefore not protected by such funds.
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
© American International Group, Inc. All rights reserved.
04/23
• Enables creative program designs, such as
Trade Contractors Pollution and Professional
Liability (TCP2) and EAGLE
• Helps clients meet contractual requirements
through program exibility, such as multi-year
Contractors Pollution Liability project policies,
and coverage for multinational projects
• Provides proven understanding of
clients’ environmental-specic risk
management needs, supported by
creative underwriting teams with
35+ years’ experience in 14 U.S. oices
• Supports clients and underwriters with risk
management program evaluations by
in-house engineers who each average
15+ years’ experience of insurance and
environmental consulting
• Assists with 24/7 emergency response,
crisis management, and cost control via PIER
(Pollution Incident and Environmental Response)®
• Assigns in-house, industry-focused
claims professionals to provide dedicated,
expert guidance and prompt resolution
• Provides exible, tailored solutions for
businesses of all sizes with exposures
around the world
• Enables clients to meet local compliance
requirements including limits and requisite
certicates of insurance
• Delivers swi, eicient service consistently
through one of the largest global networks
in the industry, spanning 215+ countries
and jurisdictions
The AIG Advantage
North America Leadership
Kerry Simon
Head of North America
Environmental
kerry.simon@aig.com
646.725.0798
Eric Devine
Senior Vice President,
Environmental
646.919.1893
Dean Katsaros
Assistant Vice President, Claims
konstantinos.k[email protected]om
347.501.2432
Michelle Dudek
Environmental Chief
Underwriting Oicer
302.588.0823
George Holderied
Senior Vice President,
Environmental
213.447.9309
Shirleen Laubenthal
Casualty Risk
Consulting Leader
770.671.2368
24/7
emergency
assistance
215+
countries and
jurisdictions
Proven
experience
and expertise
AIG Environmental Liability
Cut through the crowded insurance marketplace
and get what you need with this guide to Why AIG:
• Connecting you with world class Environmental
Liability leadership and experts
• Highlighting AIG Environmental’s key areas
of dierentiated value
• Providing examples of AIG Environmental’s
advantages working for brokers and clients
• Showcasing why AIG has an industry leading
Environmental Liability position in the marketplace
WHY IS THIS IMPORTANT?
Provides clients with coverage and risk
engineering globally.
WHY IS THIS IMPORTANT?
In-house expertise provides insights on
managing risk and emergency assistance
when our clients need us most.
WHY IS THIS IMPORTANT?
Subject matter expertise enables creative,
exible coverage solutions.
For more information, visit: www.aig.com/whyAIG-environmental
Product Creativity, Flexibility
& Expertise
Dedicated Risk Consulting
& Claims
Global Reach
ISSUE
In expanding to a new country, a client needed a
locally admitted policy and certicate of insurance
for environmental liability.
SOLUTION
AIG’s global network quickly placed local coverage
meeting the in-country requirements, including the
requisite certicate.
BENEFIT
The client was able to keep its business running
without interruption and/or nes.
Why AIG
Creative Solutions Global ReachClaims Responsiveness
10/22
ISSUE
A plastic component manufacturer and distributor
became aware that its general casualty program
specically excluded pollution losses, an area in
which the company had exposures.
SOLUTION
AIG drew on its environmental expertise to present
the client with a detailed analysis of its exposures and a
tailored EAGLE coverage program to t its unique needs.
BENEFIT
The client has peace of mind knowing it has the
appropriate coverages for their unique needs,
supported by insights to reduce risk.
ISSUE
A client had a re at a paint facility. While extinguishing the re,
water run-o endangered the surrounding area.
SOLUTION
The client called rst responders and AIG’s PIER Hotline, allowing
them to work with local resources to ensure contamination
did not spread. The site was quickly remediated, preventing
potential contamination of a local waterway.
BENEFIT
The rapid response, prevention, and mitigation measures helped
reduce the overall cost of the claim. The client’s rapid response
and risk protocol – including PIER – protected the waterway and
the client’s reputation as a socially responsible community member.
WHY IS THIS IMPORTANT?
Helps clients respond to emergencies and preserve
community standing.
WHY IS THIS IMPORTANT?
Client condence as a result of customized solutions.
WHY IS THIS IMPORTANT?
Swi attention to global compliance avoids
business interruption.
What is AIG Environmental Liability?
Contractors Pollution Liability (CPL)
coverage for third-party
bodily injury, property damage or environmental damage claims
resulting from pollution conditions caused by covered operations
(oen le uncovered by standard GL policies); limits available up to
$75M.
Trade Contractors Pollution & Professional Liability (TCP2)
combines CPL and E&O coverage to address liabilities faced by
construction, service, trade, and artisan contractors.
Environmental and General Liability Exposures (EAGLE)
Program®
combines standard GL coverage with pollution-
specic coverage for exposures arising from on-site premises,
products, or o-site premises operations.
• Commercial auto and excess policies available.
• Cyber liability available by endorsement.
TankGuard® Storage Tank Liability coverage for corrective
action, clean-up, and third-party bodily injury and property
damage claims resulting from pollution conditions from
scheduled storage tank systems.
AIG Environmental Liability
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG Excess Casualty
Cut through the crowded insurance marketplace and
get what you need with this guide to Why AIG:
• Connecting you with world-class Excess Casualty leadership
• Highlighting AIG’s key areas of dierentiated value
• Providing examples of AIG’s advantages working for
brokers and clients
• Showcasing why we have an industry leading Excess
Casualty position in the marketplace
The AIG Advantage
Stable Partner Focused on Growth
• Articulates a clear risk appetite drawing on
nancial strength, decades of experience,
and reliability as a partner to clients
and brokers
• Focuses on sustainable growth through
a broad appetite across lead umbrella,
mid excess, and high excess placements
• Pairs coverage seamlessly with other
business lines, providing clients and
brokers a holistic approach to managing
domestic and foreign liability risk
WHY IS THIS IMPORTANT?
Financial strength, expansive appetite,
and reliability help enable sustainable
growth and holistic client solutions.
For more information, visit: www.aig.com/whyaig
North America Leadership
Michael Kirchgessner
Muffadal Lokhandwala
Ryan Morris
Head of Excess Casualty
Head of National and
Head of National and
Corporate Accounts,
Corporate Accounts,
michael.kirchgessner@aig.
com
312.930.5387
Dan Morris
Head of Small
Business Accounts
908.679.3593
Creativity, Collaboration
& Foresight
• Provides teamwork and technical foresight
to customize stable, seamlessly integrated
solutions that can dovetail with AIG’s foreign
and domestic casualty platforms
• Uses data and claims intelligence to help
clients make well-informed risk management
decisions around current and emerging risks
• Provides in-house risk experts who work
hands-on with clients to identify industry-
specic risk mitigation strategies and develop
action plans to reduce risks
East
muffadal.lokhandw[email protected]om
212.458.4173
Ross Goldstein
Head of Liability Claims
ross.goldst[email protected]
212.458.2883
Multi-faceted Claims Expertise
• Utilizes AIG’s excess severity claims experts
and innovative litigation management
strategies, including mock trials and shadow
juries, to help achieve the best possible
outcomes for clients
• Provides access to elite defense attorneys at
negotiated rates for nationwide legal support
to help implement solutions that reect local
nuances and regulations
•
WHY IS THIS IMPORTANT?
Works with clients and brokers to formulate
sustainable coverage programs based
on industry insights and claims data to
mitigate risk.
WHY IS THIS IMPORTANT?
Partnership and expertise enable favorable
claims outcomes for clients.
West
773.230.2243
Focused
on
growth
Client-specic
solutions
Stable
industry
pioneer
AIG Excess Casualty
Why AIG
Appetite for Growth Creative Solutions Claims Expertise
CHALLENGE
A client subsidiary was being divested to a private equity
rm. Due to contractual requirements, the client needed to
secure a $200M excess tower within two weeks.
SOLUTION
AIG quickly analyzed risk and used its global capacity to
ll mid and high excess layers in support of the client’s
contractual needs.
BENEFIT
AIG’s clearly articulated risk appetite, signicant capacity,
and underwriting expertise expedited the process,
helping the client meet its close date.
CHALLENGE
A global manufacturer of technology products sought
to maintain its lead umbrella capacity to meet its local
coverage requirements in the countries in which it operates.
SOLUTION
AIG Excess Casualty provided a broad solution drawing on
local placements, supporting AIG Foreign Casualty to create
a global $25M lead umbrella solution.
BENEFIT
The client met its local coverage requirements while
maintaining a seamless global program.
CHALLENGE
A co-defendant resisted fullling their obligation to our
client with the additional insured coverage owed under
the contract.
SOLUTION
Our claims professionals evaluated the client’s
exposure and established a strategy to defend the
insured if necessary, while also pursuing a coverage
resolution on behalf of the client.
BENEFIT
The client had the condence that their policy
would respond if necessary, while AIG’s claims experts
were successful in negotiating a settlement with
the co-defendant and no exposure to the client.
WHY IS THIS IMPORTANT?
AIG Claims’ guidance and support provided
the client with peace of mind.
WHY IS THIS IMPORTANT?
Our appetite for growth supported a customized
solution for a new venture.
WHY IS THIS IMPORTANT?
AIG’s holistic approach and teamwork enabled
global compliance.
What is AIG Excess Casualty?
• Admitted and non-admitted excess casualty solutions and capacity.
• Broad appetite and growth mindset for lead umbrella, mid excess and high excess placements for
a wide range of accounts.
• Seamless integration with AIG’s domestic and foreign casualty platforms, including local policy
and compliance coordination via AIG Passport.
• Creative solutions for complex risks along with forms and strategies to support small businesses
and corporate accounts.
• Up to $75 million of total capacity available on an individual account basis, subject to individual
account underwriting.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
10/21
The AIG Advantage
Specialized
coverage
solutions
Dedicated
claims
expertise
Financial
institutions
experts
AIG Financial Institutions
Learn more: www.aig.com/whyaig
James LoPresti
Head of Corporate
Accounts
312.930.1443
Chris O’Connor
Head of FI Cyber
christopher.oconnor@aig.com
212.458.1198
Justin Gilmore
Head of Financial
Institutions
212.458.2360
Bryan Boyle
Head of National Accounts
212.458.2537
Experience and Reliability
• Provides the support of dedicated, long-
tenured underwriting and claims teams
with proven expertise around the nuances
of each nancial institutions product
• Develops exible, sustainable solutions
to help clients endure market uctuations
and periods of instability
• Continues to set the standard in a fast-
evolving industry
Specialized Underwriting
• Dedicates a team of underwriting experts
who focus on delivering solutions tailored
to needs of each nancial institution
• Integrates dedicated cyber practice
leveraging AIG’s 20+ years of cyber expertise
• Delivers holistic solutions across
management, professional, and cyber
liability customized to clients’ emerging risks
Industry Claims Expertise
• Provides specialized, in-house claims
professionals dedicated to nancial
institutions to handle complex claims
• Oers direct access to AIG claims
professionals from pre-policy inception
through claims resolution
• Leverages decades of claims and underwriting
insights to help clients understand trends to
address traditional and emerging risks
WHY IS THIS IMPORTANT?
Stability, responsiveness, and sustainable
solutions underscore AIG’s commitment to
nancial institutions.
WHY IS THIS IMPORTANT?
Expertise and insights help ensure clients’
programs holistically address current and
emerging risks.
WHY IS THIS IMPORTANT?
AIG‘s in-house claims experts deliver
creative and eicient resolutions for
clients’ claims.
Cut through the crowded insurance marketplace and get
what you need with this guide to Why AIG:
• Connecting you with world-class Financial Institutions
leadership and experts
• Highlighting AIG Financial Institutions’ key areas of
dierentiated value
• Providing examples of AIG Financial Institutions’
advantages working for brokers and clients
• Showcasing why AIG is an industry leading Financial
Lines insurer
North America Leadership
Rita Perez
Head of FI,
Fidelity and M&A Claims
rita.perez@aig.com
212.458.8713
Why AIG
Experience and Reliability Specialized Underwriting Industry Claims Expertise
08/22
ISSUE
A recent transaction created coverage deciencies in
the program of an insurance company client.
SOLUTION
AIG revised coverage terms and conditions to address
coverage needs created by the transaction.
BENEFIT
The insured maintained comprehensive coverage mid-
policy term.
ISSUE
A bank sought a combined cyber and delity solution
for
simplied coordination of coverage and claims handling.
SOLUTION
AIG’s team of specialized underwriters provided combined
cyber liability and delity coverage package solution.
BENEFIT
AIG’s integrated nancial institutions team provided
the client with a customized solution to meet their
specic needs.
ISSUE
Aer an AIG insured’s client opted to settle its obligation
surrounding a complex regulatory lawsuit, our insured
continued to face ongoing legal liability and a regulatory
investigation.
SOLUTION
In collaborating with the client and utilizing AIG’s deep
nancial institutions claims expertise, AIG’s claims team
partnered closely with outside defense counsel
to successfully litigate the case.
BENEFIT
By prevailing at trial, the client avoided regulatory nes
and penalties, upheld existing policy language, and
protected its reputation.
What is AIG Financial Institutions?
AIG provides dedicated expertise and a holistic approach to managing the nancial lines exposures faced by
nancial institutions today and in the future.
• Integrated D&O, EPL, Fidelity, Fiduciary, E&O, and Cyber Liability programs tailored to each client’s needs.
• Broad appetite for nancial institutions of all types and sizes.
Learn more: www.aig.com/whyaig
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG Financial Institutions
WHY IS THIS IMPORTANT?
AIG’s understanding of nancial institution risks helps
address clients’ evolving management liability risks.
WHY IS THIS IMPORTANT?
AIG specialized underwriting ensures we can provide
the right solutions to client risks.
WHY IS THIS IMPORTANT?
AIG’s deep understanding of nancial institutions’
risks helps ensure claims are addressed strategically
and eiciently.
The AIG Advantage
AIG Foreign Casualty
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Foreign Casualty leadership
• Highlighting AIG Foreign Casualty’s key areas of dierentiated value
• Providing examples of AIG Foreign Casualty’s advantages working for brokers
and clients
• Showcasing why we have an industry leading Foreign Casualty position in
the marketplace.
The AIG Advantage
Experience-Driven,
Bespoke Service
• Provides technical expertise and a service
platform to address clients’ exposures
anywhere in the world
• Combines a broad underwriting appetite
with program design exibility and execution
through local resources
• Seamless integration with AIG’s domestic and
foreign casualty platforms, including local policy
and compliance coordination via AIG Passport
• Oers dedicated account teams with deep
international experience to deliver consistency
and eiciency
Global Network
• Provides expertise, solutions, and service
through one of the largest global networks
in the industry
• Ensures access to local trusted resources to
help navigate nuances in 215+ countries and
jurisdictions and 40+ languages
• Coordinates local network country partners
to eiciently address legal and regulatory
requirements and language barriers
• Provides 24/7 global medical, travel, and
security assistance via phone to support
clients and employees wherever they travel*
North America Leadership
Jennifer Urso
Head of National Accounts,
Foreign Casualty
Jim Barbuti
Head of Foreign Casualty
212.458.1396
On-Demand Technology
and Data
• Optimizes global policy program
management with real-time account data
and analytics available 24/7 via the myAIG
Client Portal
• Provides access to multinational program
claims information via our online,
on-demand, customized claims analysis
and reporting platform, IntelliRisk®
• Delivers comprehensive, global
capabilities with ease and accuracy
jennifer[email protected]om
312.930.5457
40+
languages
215+
countries and
jurisdictions
WHY IS THIS IMPORTANT?
Deep technical expertise informs exible,
customized solutions with consistency.
Learn more: www.aig.com/whyaig
24/7
global
assistance
WHY IS THIS IMPORTANT?
Industry-leading technology enables
clients to access real-time data to
manage claims and risks.
WHY IS THIS IMPORTANT?
Global reach and service platform enables
a more seamless and eicient program.
AIG Foreign Casualty
Why AIG
Experience and Service Global Network Data on Demand
ISSUE
A government contractor required additional services
that addressed potential travel into high-risk territories,
education of DBA/FVC/A&H coverage interactions
and concept of Duty of Care, and high hazard travel
risk management.
SOLUTION
AIG’s service team leveraged compliance knowledge
and expertise on the legal restrictions and challenges of
potentially operating in the territories. AIG was able to
provide a holistic, compliant approach and establish
a long-term solution to write all lines of business.
BENEFIT
The client was able to bind a more cost-eective
and robust foreign package program with a better
understanding of the risks when traveling to high-risk
territories and had access to additional risk management
tools to reduce the likelihood of employee injuries.
ISSUE
A plastic manufacturer was involved in a defective product
suit in South America, which was complicated by multiple
overseas jurisdictions, challenges posed by the global
pandemic, and coordination of various stakeholder
interests in both the U.S. and Latin America.
SOLUTION
AIG facilitated the active collaboration between the U.S.-
based claims team, over
seas in-country claims teams,
the U.S. client, and the overseas client, providing the
ability to expedite the resolution process.
BENEFIT
The insured had access to strong overseas in-country claims
resources with expertise in the relevant local jurisdictions,
and a strong centralized U.S. team allowed for consistent
and eicient communication to all stakeholders.
ISSUE
An international retailer with a complex multinational
program had servicing issues with its incumbent carrier.
This included challenges in addressing underlying
operational problems, delaying local policy issuance.
SOLUTION
AIG provided superior multinational servicing
capabilities, a robust network of owned oices and
top-tier partners, and technological capabilities to
increase collaboration and transparency. The myAIG
Client Portal tool was implemented at binding – with
access for the broker and client – to ensure monitoring
of the local policy issuance.
BENEFIT
The client, broker, and underwriter had real-time visibility
into potential issues allowing for timely local policy
issuance. Transparency into this complex multinational
program created a stronger relationship built around trust.
WHY IS THIS IMPORTANT?
Combining technology and human expertise enables
eicient delivery of services.
WHY IS THIS IMPORTANT?
Knowledge and experience driving the right solution.
WHY IS THIS IMPORTANT?
Multinational collaboration with local expertise on
the ground where you need it most.
What is AIG Foreign Casualty?
Our industry experts, supported by the full breadth of AIG’s global capabilities, are dedicated to structuring
programs that eectively and eiciently manage risk by providing solutions designed to address:
• Customized casualty or package coverage for U.S.-based organizations with foreign casualty exposures
• Beyond-the-policy solutions with comprehensive client support from pre-bind to program implementation
to post-bind
• 24/7 global medical, travel, and security assistance
*AIG Travel cannot provide assistance into any country that is the subject of economic and/or diplomatic sanctions,
prohibitions or restrictions.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
3/23
The AIG Advantage
AIG Global Energy Middle Market (GEMM)
Nina Corbo
Head of Commercial
Accounts
Wayne Garcia
Underwriting Manager,
GEMM and Longshore
Shirleen Laubenthal
Casualty Risk
Consulting Leader
nina.c[email protected]om
212.458.1639
wayne.gar[email protected]om
347.839.0328
770.671.2368
Frank Gallina
Head of General Casualty
and GEMM
212.458.1644
Peter Macdonald
Head of North America
Casualty and Workers’
Compensation Claims
m 860.321.2315
Learn more: www.aig.com/whyaig
North America Leadership
• Employs local teams of highly experienced
underwriters who specialize in energy
industry, multi-state risks
• Leverages in-house, energy-specific loss
control expertise to understand clients’
unique industry risks and cr
eate
customiz
ed solutions
• Provides a broad industry appetite for energy-
related upstream and mid-stream businesses
– including renewables and manufacturing
Specialized Underwriting
Expertise
• Deploys experienced, energy industry-trained
risk consultants and engineers to client sites
to pro
actively guide and develop eective
safety and risk management solutions
• Helps clients improve their Experience
Modification Factor (safety score) through
enhancements to worker safety
• Oers e-learning platforms containing
workplace safety, accident investigation,
and energy risk manag
ement content
to help meet tr
aining needs
Industry-Specific Risk
Consulting
• Responds quickly with industry claims
experts, and provides ac
cess to IntelliRisk®
for claim dat
a analysis and automated
reporting
• Employs proven settlement strategies and
a network of panel attorneys to help clients
maximize settlement values and mitigate
adverse developments
• Helps reduce clients’ cost of employee injury
claims and down time via Nurse Triage and
Outcome-Based Network Programs
Claims Capabilities
Industry-
trained risk
engineers
Multi-state
risks across
all 50 states
Energy-specific
underwriting
expertise
• Connecting you with world-class Global Energy Middle
Market (GEMM) leadership
• Highlighting AIG GEMM’s key areas of dierentiated value
• Providing examples of AIG GEMM’s advantages working
for brok
ers and clients
• Showcasing why we have an industry leading GEMM
position in the marketplace
Cut through the crowded insurance marketplace and
get wha
t you need with this guide to Why AIG:
WHY IS THIS IMPORTANT?
AIG’s specialized underwriting enables
customiz
ed solutions tailored to clients’
industry-specific needs.
WHY IS THIS IMPORTANT?
AIG’s energy-specific risk engineers
have the industr
y expertise, tools, training,
and services to help clients reduce risks.
WHY IS THIS IMPORTANT?
AIG’s energy claims expertise, services,
and technology help reduce the cost of
claims and enable business continuity.
Why AIG
AIG GEMM delivers coordinated auto liability and workers’ compensation insurance programs and risk
engineering services tailored to help protect middle market energy and energy-related companies
ag
ainst complex and specific industry risks.
AIG’s GEMM deploys teams of specialized underwriters, risk control engineers, and claims professionals
to help energy and energy-related companies mitigate risk and reduce losses.
What is AIG Global Energy
Middle Market (GEMM)?
Specialized Underwriting Expertise Industry-Specific Risk Consulting Claims Capabilities
ISSUE:
An Energy Inspection company was given short notice of
being non-renewed due to a change in operations.
SOLUTION:
GEMM’s underwriters held a risk control call with the
client allowing us to quickly provide a customized
solution b
ased on our in-depth expertise in the industry.
BENEFIT:
The client was able maintain uninterrupted coverage
supported by AIG’s strength and stability in this
specializ
ed industry.
ISSUE:
An energy contractor needed to reduce manual material
handling injuries in its distribution centers. Safety
pr
actices and training were inconsistent across locations.
SOLUTION:
AIG’s risk consultants created a standardized safety
program and conducted safety training at multiple
f
acilities, including management training to support a
consistent safety-focused culture for the client.
BENEFIT:
Within months of implementation of AIG’s risk consulting
recommendations, the severity and frequency of work-
r
elated material handling injuries were reduced more
than 20%.
ISSUE:
An energy exploration company sought improved access
to its real-time claims data for its auto liability and
work
ers’ compensation policies.
SOLUTION:
Aer engaging AIG, the client was able to directly access
their claims data via IntelliRisk®.
BENEFIT:
The client had access to claim information and
automated reporting, allowing them to conduct in-
dep
th analysis and manage risk more eectively.
WHY IS THIS IMPORTANT?
AIG’s broad understanding of energy risks enabled it
t
o promptly provide client solutions.
WHY IS THIS IMPORTANT?
AIG’s loss control and engineering experts provide hands
-on support to help reduce clients’ total cost of risk.
WHY IS THIS IMPORTANT?
AIG helps clients gain actionable claims insights
through online tools and intelligence.
04/2023
AIG Global Energy Middle Market (GEMM)
AIG is a marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
FOR AGENT/BROKER USE ONLY. NOT FOR PUBLIC
DISTRIBUTION OR SOLICITATION.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
The Lexington Healthcare Advantage
Leadership Team
Debra Goldberg
Head of Lexington Healthcare
debra.g[email protected]
312.930.5550
25+ in-house
healthcare claims
professionals
Dedicated
healthcare
clinical risk
managers
Healthcare
industry leader
for 50+ years
Lexington Healthcare
Cut through the crowded insurance marketplace and get what you need with this guide
to Why Lexington:
• Connecting brokers with world-class Lexington Healthcare professional liability leadership
• Highlighting Lexington Healthcare’s key areas of dierentiated value
• Providing examples of Lexington Healthcare’s advantages working for brokers and their clients
• Showcasing why Lexington Healthcare has an industry leading professional liability position
in the marketplace
Customized Healthcare
Solutions
• Applies 50+ years of Lexington Healthcare’s
experience, claims data, and risk trend
insights, to produce innovative, long-term
client solutions
• Provides sustainable, customized coverages
for small to large medical facilities and
hospitals supported by a dedicated team
of healthcare underwriters
• Seamlessly integrates solutions for specialized
healthcare workers compensation and auto
with AIG member companies
Proven Claims Expertise
• Supports clients with 25+ dedicated,
in-house healthcare claims professionals
– including attorneys and clinicians – and
provides access to premier defense counsel
• Applies decades of clinical and legal
healthcare expertise to understand and
address the uniqueness of healthcare claims
• Delivers a holistic claims approach to
ensure eective claims resolutions and
outcomes for healthcare policyholders
Risk Consulting & Education
• Provides in-house clinical risk managers for
virtual and on-site client risk consultations
and online risk management resources
• Delivers healthcare-focused certied training
including workplace violence, verbal de-
escalation and crisis prevention, as well as risk
alerts and access to Lexington Healthcare’s risk
management helpline
• Hosts quarterly risk management webinars
to support policyholder’s knowledge of
emerging healthcare trends
WHY IS THIS IMPORTANT?
Lexington Healthcare experts cultivate long
term relationships to identify emerging risks
and respond with tailored solutions.
WHY IS THIS IMPORTANT?
Lexington Healthcare’s dedicated claims
team and technical expertise helps to ensure
that claims are eectively resolved.
WHY IS THIS IMPORTANT?
Lexington Healthcare’s in-house experts
provide critical risk consulting and education in
support of their risk management programs.
Learn more: www.aig.com/whyaig
Davis Isinger
National Healthcare Underwriting
Manager
312.930.5525
Why Lexington Healthcare
08/2022
What is Lexington Healthcare?
Lexington Healthcare has been providing continuous, exible coverage options to the healthcare industry for over
50 years. It combines collective experience with broad coverages and exibility in rate and form to create tailored
insurance programs. And, with continuous investment in risk management services, policyholders are supported
with best-in class tools and resources to prevent and mitigate losses. However, when a loss does occur, Lexington
Healthcare’s claims investigation and resolution services are provided by experienced teams dedicated solely to
healthcare related claims.
Lexington Healthcare
Lexington Insurance Company, an AIG company, is a leading U.S.-based surplus lines insurer. AIG is the marketing name
for the worldwide property-casualty, life and retirement, and general insurance operations of American International
Group, Inc. For additional information, please visit www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of AIG. Certain property-casualty coverages
may be provided by a surplus lines insurer. Coverage is subject to actual policy language. Surplus lines insurers do not
generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
Licensed, surplus lines brokers may obtain products and services from Lexington Insurance Company or from Lexington
Specialty Insurance Agency, Inc. (CA license no. #6003097), an AIG subsidiary serving as a program administrator for
Lexington Insurance Company and other AIG member companies.
© American International Group, Inc. All rights reserved.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY
Customized Healthcare Solutions Proven Claims Expertise Risk Consulting & Education
ISSUE
A healthcare staing rm needed a customized insurance
program to support their ability to bid on new contracts.
SOLUTION
Lexington Healthcare experts quickly evaluated the
staing rm’s contractual needs and developed a
tailored insurance program responsive to the unique
requirements.
BENEFIT
Coverages provided by Lexington Healthcare allowed
the healthcare staing rm to eectively enter into new
contracts.
ISSUE
A longstanding hospital client had a patient injury as
the result of a wrong site surgery.
SOLUTION
AIG claims experts worked closely with the hospital client
to understand the potential process errors allowing them
to focus on an eective claims resolution strategy aligned
with the hospital’s priorities.
BENEFIT
The hospital client was able to put a strategy in place to
help mitigate process errors before they occur.
ISSUE
A specialized primary care clinic lacked a root cause
analysis process and was struggling to create and
implement a viable solution.
SOLUTION
As part of Lexington Healthcare’s risk management
education series, the client attended our webinar on
root cause analysis. Following the webinar, the client
approached Lexington Healthcare risk management
consultants for further guidance.
BENEFIT
With Lexington Healthcare’s help, the clinic was able
to expedite the development and launch of their own,
customized root cause analysis tool as part of their
enterprise risk management platform.
WHY IS THIS IMPORTANT?
Lexington Healthcare addresses clients’ coverage needs
with solutions that are exible and responsive.
WHY IS THIS IMPORTANT?
Lexington Healthcare’s dedicated claims team helps clients
achieve their risk and claims management objectives.
WHY IS THIS IMPORTANT?
Lexington Healthcare’s dedicated clinical risk
consultants provide education and resources to
support the policyholder’s risk management goals.
The AIG Advantage
AIG M&A Representations & Warranties
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to WhyAIG:
• Connecting you with world-class M&A leadership
• Highlighting AIG M&A’s key areas of dierentiated value
• Providing examples of AIG M&A’s advantages working for brokers and clients
• Showcasing why AIG is an industry leading Financial Lines insurer
The AIG Advantage
Prompt Solutions for Transactions
• Employs an experienced team of
accomplished M&A professionals — many of
whom are former lawyers and tax experts
• Empowers dedicated underwriters with
decision-making authority to ensure clients
receive appropriate and timely solutions
• Provides tailored programs that facilitate
transaction execution
WHY IS THIS IMPORTANT?
AIG M&A solutions help clients to eectively
close transactions in a timely manner.
Learn more: www.aig.com/whyaig
Multinational Capabilities
• Leverages expertise of underwriters based
in financial centers across 14 countries
to support transactions around the globe
• Enables dedicated regional underwriters
with local M&A market knowledge to be
creative problem solvers and provide
dynamic, client-specific solutions
• Provides clients consistent, seamless
multinational expertise and solutions in
215+ countries and jurisdictions
WHY IS THIS IMPORTANT?
AIG’s global capabilities help enable clients
to close transactions around the world.
Anna Rozin
North America Head of M&A
212.458.1112
Allison Cooper
Head of North America
Financial Lines
Mary Duffy
Global Head of M&A
mary.duy@aig.com
+44 (0)20.7954.8104
Rita Perez
Head of FI, Fidelity &
M&A Claims
allison.c[email protected]om
212.458.1737
Collaborative Claims Expertise
• Employs specialized, in-house claims
professionals who partner with clients to
handle complex transactional claims
• Leverages decades of M&A claims experience
as one of the industry’s transactional risk
pioneers
• Customizes transactional solutions utilizing
our broad underwriting and claims expertise
across industries, geographies, and sectors.
WHY IS THIS IMPORTANT?
AIG M&A claims professionals manage one
of the industry’s largest, most varied claims
portfolios to deliver expert claims counsel
and outcomes.
rita.perez@aig.com
212.458.8713
Capabilities
in 215+
countries and
jurisdictions
Decades
of claims
insights and
expertise
Commercial
execution
in a timely
manner
AIG M&A Representations & Warranties
Why AIG
Prompt Solutions for Transactions
ISSUE
A company with a diverse range of investments in dierent
sectors sought a single insurance carrier for all of its
acquisitions, including a transaction set to close quickly.
SOLUTION
AIG promptly delivered a coverage solution to the client
for the transaction.
BENEFIT
The client completed its transaction on time and
established AIG as a long-term partner for their diverse
range of future deals.
WHY IS THIS IMPORTANT?
AIG responds promptly with solutions that help clients
close time-sensitive deals across multiple company
sizes, industries, and geographies.
Multinational Capabilities
ISSUE
A client was acquiring a company that had various
multinational exposures including operations in
North America, Europe, and Asia Pacific.
SOLUTION
AIG delivered a seamless solution that helped cover their
multinational exposures, supported by teams based in
financial centers across 14 countries.
BENEFIT
The client completed its complex multinational
transaction utilizing one carrier partner.
WHY IS THIS IMPORTANT?
AIG’s multinational and loc
al M&A expertise helps
clients address risk across the globe.
What is AIG M&A Representations & Warranties?
Helps protect buyers or sellers in merger and acquisition transactions from financial loss in the event of a breach
of representations and warranties made by the sellers.
• Deal size: $25M to approximately $4B+.
• $100M maximum line size for any single transaction.
• Retention typically 1.0% of the enterprise value, dropping to 0.5% aer 12 months.
Collaborative Claims Expertise
ISSUE
A corporate buyer purchased an R&W policy for the
acquisition of a manufacturing company. Aer the deal
closed, federal inspectors shut down the acquired company’s
factory for three days due to regulatory violations.
SOLUTION
AIG confirmed that a breach of the compliance with laws
representation had occurred and agreed that the amount
of direct losses suered by the buyer on a multiplied basis
was the correct measure of damage.
BENEFIT
The R&W policy helped protect the client from certain
financial loss due to unknown exposures resulting from
the acquisition.
WHY IS THIS IMPORTANT?
AIG’s dedicated and experienced claims team
specializes
in disputes surrounding complex
transactions and processes client claims swily
with proven claims paying ability.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
10/22
The AIG Advantage
Prompt
solutions from
experienced
carrier
Expertise
and solutions
around the
globe
Dedicated
underwriters
with legal and
tax expertise
AIG Tax Liability Insurance
Mary Duffy
Global Head of M&A
mary.duy@aig.com
+44 (0)20 7954 8104
Allison Barrett Cooper
Head of North America,
Financial Lines
allison.c[email protected]om
212.458.1737
Anna Rozin
North America
Head of M&A
212.458.1112
Rita Perez
Head of FI, Fidelity &
M&A Claims
rita.perez@aig.com
212.458.8713
The AIG Advantage
North America Leadership
Cut through the crowded insurance marketplace and get what you
need with this guide to Why AIG:
• Connecting you with world-class Tax Liability leadership
• Highlighting AIG Financial Lines’ key areas of dierentiated value
• Providing examples of AIG Financial Lines’ advantages working for
brokers and clients
• Showcasing why AIG is an industry leading Financial Lines insurer
Prompt Solutions to Tax Issues
• Employs former lawyers and tax experts
empowered to provide tailored client
solutions quickly and strategically
• Helps address certain tax liabilities arising
from inaccurate tax representations and
re-thought tax treatments
• Enables clients to reduce or eliminate a
contingent tax exposure arising from tax
treatment of a transaction, investment or
other tax position that may be challenged
by U.S. or foreign tax authorities
Underwriting and Claims
Expertise
• Leverages decades of proven experience to
provide clients with creative, high-quality
solutions to certain potential tax exposures
• Employs dedicated, in-house claims
professionals who collaborate with
underwriters to handle clients’ complex
transactional claims
• Customizes solutions utilizing our broad
underwriting and claims expertise across
various tax risks, geographies, and sectors
Multinational Capabilities
• Leverages expertise of tax liability teams
strategically located in the U.S., U.K., Europe,
and Asia Pacific to help support clients’ needs
across the globe
• Enables dedicated regional underwriters with
local tax expertise to be creative problem
solvers and provide client-specific solutions
• Provides consistent, seamless service and
solutions across the globe
WHY IS THIS IMPORTANT?
AIG’s proven tax liability insurance experts
help clients with timely solutions.
WHY IS THIS IMPORTANT?
AIG’s underwriting and claims professionals
manage one of the industry’s largest, most
varied claims portfolios to deliver tailored
solutions and expert claims counsel.
WHY IS THIS IMPORTANT?
AIG tax liability experts provide solutions
for clients around the globe.
Learn more: www.aig.com/whyAIG
Why AIG
What is Tax Liability Insurance?
Tax Liability insurance enables insureds to reduce or eliminate certain financial loss arising from a tax authority’s
successful challenge of tax treatment during a transaction.
AIG tax liability insurance can support several key areas of tax coverage:
1. Renewable energy tax credits (solar, wind, fuel cell, carbon capture): investment tax credits (ITCs), production
tax credits (PTCs) and carbon sequestration (Sec. 45Q).
a. AIG products facilitate investment in renewable projects by shiing some of the financial risk
associated with the potential loss of credits from tax equity investors.
2. U.S. M&A related issues including but not limited to S Corporation status, REIT qualification, tax-free reorganizations,
international tax (CFCs, FTCs, Sec. 367), dividend treatment, partnership distributions, compensation, and state tax.
3. Canadian tax issues including taxable Canadian property, capital loss, partnership treatment, Canadian GST,
GAAR, and Canadian land transfer tax.
AIG Tax Liability
11/22
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case
and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should
request a copy of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance
operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc.
Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-
insurance products and services may be provided by independent third parties. Certain property-casualty coverages
may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds,
and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
Prompt Solutions to Tax Issues Underwriting and Claims Expertise Multinational Capabilities
ISSUE
A developer of a renewable energy project sought
investment from a tax equity investor. At the last minute,
the investor required a credit-worthy party to provide
a 10-year indemnity for certain risks relating to the tax
credits to which it was entitled.
SOLUTION
Decades of experience underwriting complex tax
risks positioned AIG to quickly provide a tailored
coverage solution.
BENEFIT
The developer secured the critical equity investment
allowing them to complete the project.
ISSUE
A target company was contemplating an internal
reorganization in anticipation of a divestiture. This
reorganization resulted in a potential tax liability issue
that created an impasse as to who should bear that
transactional risk.
SOLUTION
With a deep understanding of complex tax exposures,
AIG tailored a coverage solution that bridged the gap in
negotiations and transferred a portion of the financial
risk associated with the potential tax liability to AIG
.
BENEFIT
The parties proceeded with the acquisition knowing
they had some financial protection should the acquired
business’s tax position be successfully challenged by the
taxing authority.
ISSUE
A buyer of an overseas target company discovered a
potential complex tax issue that could have a materially
negative impact on the investment rationale.
SOLUTION
AIG underwrote the tax risk and bound a local policy,
leveraging the expertise and capabilities of its global
network.
BENEFIT
The buyer proceeded with the overseas acquisition
knowing they had some protection from the financial risk
of an adverse tax determination.
WHY IS THIS IMPORTANT?
Multi-decade experience enabled AIG to expediently
tailor a tax liability solution for the client.
WHY IS THIS IMPORTANT?
AIG’s proven experience and deep underwriting of
tax liabilities helps clients secure the right coverages,
allowing buyers and sellers to transfer some of the
financial risk associated with certain tax risks that
could otherwise hamper negotiations.
WHY IS THIS IMPORTANT?
AIG’s multinational and local tax liability expertise
helps clients address risk across the globe.
The AIG Advantage
Multinational
capabilities
in 215+
countries and
jurisdictions
Dedicated
claims
professionals
Stable marine
industry leader
for 100+ years
AIG Marine Liability
North America Leadership
The AIG Advantage
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Marine Liability leadership
• Highlighting AIG Marine Liability’s key areas of dierentiated value
• Providing examples of AIG Marine Liability’s advantages working for brokers
and clients
• Showcasing why we have an industry leading Marine Liability position in
the marketplace
Ricardo McQuattie
Senior Vice President,
Marine Claims
ricardo.mc[email protected]om
917.545.3916
James Neville
Head of Marine Loss Control
Engineering, North America
352.438.8138
Michael Nukk
Head of North
America Marine
917.596.1415
Christian Platusich
Marine Liability
Product Lead
christian.pla[email protected]om
917.704.6010
Product Creativity and Flexibility
• Addresses the full spectrum of marine
liability and coverage needs through deep
industry experience and the ability to deliver
specialized, exible solutions
• Coordinates dedicated underwriting and
claims experts to understand clients’ risk
prole and create customized programs for
Primary and Excess placements
• Provides tailored solutions for businesses of all
sizes with exposures around the world across a
wide range of industry segments from ports &
terminals to shipyards to transportation
Multinational Capabilities
• Delivers world-class multinational expertise,
sustainable solutions and supportive claims
service to clients in a globally consistent and
seamless fashion
• Combines access to one of the industry’s
largest global networks, spanning 215+
countries and jurisdictions, with local
in-country expertise
• Empowers clients with innovative
technology and tools to systematically
evaluate multinational insurance needs,
from compliance to claims handling
Risk Consulting
and Claims Expertise
• Provides Marine Loss Control teams of
licensed master mariners and vessel chief
engineers with experience as adjusters
and surveyors
• Partners with clients to analyze exposures
and loss histories and details risk control
recommendations and underwriting
solutions for ports and marine terminals
• Provides dedicated claims team, with average
experience of more than 19 years, to help
clients eectively resolve claims
WHY IS THIS IMPORTANT?
AIG Marine Liability delivers customized
solutions and program exibility to meet
our client’s specic needs.
WHY IS THIS IMPORTANT?
AIG Marine Liability has multinational
expertise to help solve client challenges
around the world.
WHY IS THIS IMPORTANT?
AIG Marine Liability has unparalleled risk
consulting and claims expertise to help
clients manage traditional and emerging
risk whenever and wherever they need.
Learn more: www.aig.com/whyaig
Why AIG
09/22
What is AIG Marine Liability?
• Target Classes: Medium-to-large ports & terminals, marine transportation, shipping & logistics companies,
marine construction and vessel charterers
• Primary Marine General Liability ($1M capacity) with selective appetite for up to $5M Primary Liability
and Excess Liability ($25M capacity)
• Lead and follow capability
• Ability to cover ancillary marine exposures with MGL, including Hull, Protection and Indemnity (P&I)
and Inland Marine
• US and Canada admitted security
• Consultation regarding selection of transport route, means of conveyance, packaging, security requirements,
etc. for special transport risks
• Small to Medium Enterprise (SME) Marine Construction Package capability
For more information on products and appetite, visit https://www.aig.com/business/industry/marine
AIG Marine Liability
Product Creativity and Flexibility Multinational Capabilities Risk Consulting and Claims Expertise
ISSUE
A government contractor required a cyber product to sit
alongside their marine shipbuilding exposures.
SOLUTION
AIG Marine Liability worked closely with the AIG cyber
team to customize a program to address the client’s
exposure, ll in the gaps around coverages and provide
a solution that other carriers could not oer.
BENEFIT
Collaboration among the client, broker and AIG Marine
Liability team resulted in the contractor receiving the
tailored coverages it needed.
ISSUE
A marine terminal client recently acquired a company
with assets located in the U.S. and Canada, which
required local coverage in both countries.
SOLUTION
AIG deployed local admitted coverage that covered
various layers in the client’s liability tower.
BENEFIT
AIG’s global network was there to quickly provide the
client with local underwriting expertise and market
leading capacity.
ISSUE
A Marine Liability client needed to benchmark their risk
and safety procedures against their peers.
SOLUTION
AIG Marine Loss Control Engineering (MLCE) conducted
a tabletop exercise and onsite review of the insured’s
operations to assess against best practices.
BENEFIT
MLCE collaborated with the client to create and
implement a prescriptive risk management program.
WHY IS THIS IMPORTANT?
AIG Marine Liability’s full spectrum of product
capabilities and expertise enable client solutions.
WHY IS THIS IMPORTANT?
AIG’s expansive network and local knowledge
helps Marine Liability clients get their multinational
risks covered.
WHY IS THIS IMPORTANT?
AIG Marine Loss Control Engineering helps clients
put proper risk control procedures in place to protect
insured assets.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
The AIG Advantage
Dedicated
risk engineers
and claims
professionals
Global
footprint
in 215+
countries and
jurisdictions
Delivers
customized
solutions
AIG Inland Marine
Learn more: www.aig.com/whyaig
Committed Global Partner
• Delivers customized solutions for clients’
standard or complex risks leveraging a long-
established market commitment, marine
expertise and an extensive portfolio
• Provides exible proactive solutions through
a holistic approach across underwriting,
claims and risk consulting
• Deploys a consistent, seamless experience
supported by locally admitted coverage for
clients in over 215 countries and jurisdictions
Specialized Solutions
• Creates solutions tailored to clients’ complex
needs utilizing industry leading underwriting,
global resources, and data & analytics
• Sustains a broad appetite to meet the needs
of clients with Inland Marine Transportation
& Logistics and Construction & Equipment
risk exposures
• Dedicates a team of Inland Marine
underwriters around the world who have
the experience and knowledge to provide
dierentiated client solutions
Risk Consulting
and Claims Expertise
• Provides dedicated Marine Loss Control
Engineering (MLCE) and Claims resources
to help clients understand their risks
• Upon coverage conrmation, AIG’s Marine
Claims Promise provides funds up to 50%
of client’s share of an agreed loss estimate
within 7 days for property damage/repairs,
sue and labor, and debris removal
• Delivers a global, end-to-end solution for
clients’ claims intake, adjudication and
management to help ensure a seamless
claims process
WHY IS THIS IMPORTANT?
AIG Inland Marine is committed to
providing clients customized solutions
wherever they may be or go.
WHY IS THIS IMPORTANT?
AIG Inland Marine’s specialized team
enables clients to address their complex
global risks.
WHY IS THIS IMPORTANT?
AIG Inland Marine’s dedicated risk consulting
and claims teams help clients understand
their risks and recover from losses.
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting clients with world-class Marine leadership
• Highlighting AIG Inland Marine’s key areas of dierentiated value
• Providing examples of AIG Inland Marine’s advantages working for brokers
and clients
• Showcasing why AIG has an industry leading Inland Marine position in the
marketplace
Ricardo McQuattie
Senior Marine
Claims Oicer
ricardo.mc[email protected]om
917.545.3916
Sharon Primerano
Inland Marine - Construction
& Equipment Product Lead
sharon.primer[email protected]om
914.707.3246
Michael Nukk
Head of North America Marine
917.596.1415
North America Leadership
James Neville
Head of Marine Loss Control
Engineering, North America
352.438.8138
Why AIG
Committed Global Partner Specialized Solutions Risk Consulting and Claims Expertise
10/22
ISSUE:
A global logistics company faced an unexpected
reduction in coverage from its existing carrier.
SOLUTION:
Working in partnership with the client and broker, AIG
quickly mobilized its global inland marine transportation
resources to understand their risk and develop a tailored
program.
BENEFIT:
The client maintained inland marine transportation
coverages that addressed their unique risks and allowed
them to continue operations without interruption.
ISSUE:
A longstanding client with signicant losses was up
for renewal.
SOLUTION:
The AIG Inland Marine team, in coordination with
Underwriting, Claims, Distribution, Actuarial, Multinational,
and Captives, worked with the client and its broker to
understand the program’s goals and provide a mutually
benecial solution.
BENEFIT:
The revamped program enables the client to maintain
coverage with a sustainable long-term solution.
ISSUE:
A construction client sustained a loss to a brand-new
critical excavator that required a specialized inspection
and repair.
SOLUTION:
AIG quickly mobilized its dedicated inland marine risk
engineers and claims team to appraise the equipment
on the same morning the loss was submitted resulting in
the prompt inspection and repair of the damaged unit.
BENEFIT:
AIG Marine Loss Control Engineering (MLCE) and Claims
teams enabled the client to limit downtime costs and
return to business.
What is AIG Inland Marine?
Transportation & Logistics
• Target Risk Classes: Motor Truck Carriers (Vehicle Physical Damage [VPD] & Motor Truck Cargo
[MTC]), subject to applicable state laws/regulation; warehousing of all National Fire Protection
Association (NFPA) commodity class types; third-party logistics (3PL); ancillary exposures
(property, equipment, installation, etc.)
• Broad commodity appetite; up to $25M Per Occurrence / $10M Per Occurrence CAT
• Ability to combine multiple coverages under one policy/limit/deductible structure
• Admitted capability using AAIS forms
Construction & Equipment
• Target Risk Classes: Contractors of all types, oil and gas eld service contractors, public entity
equipment exposures, contractor’s equipment rental and sales and port and marine terminal
cargo handling equipment
• Up to $25M in policy limits; $10M for earthquake, ood and named windstorm
• Business Interruption coverage available
• Option for combined program with property and other inland marine coverages
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG Inland Marine
WHY IS THIS IMPORTANT?
As a committed global partner, AIG’s Inland Marine
team can quickly provide customized solutions for
clients domestically and worldwide.
WHY IS THIS IMPORTANT?
AIG Inland Marine draws on vast AIG resources to
deliver exible, creative solutions that meet clients’
specic goals.
WHY IS THIS IMPORTANT?
AIG Inland Marine has the resources to help clients
recover from losses.
The AIG Advantage
Global
footprint
in 215+
countries and
jurisdictions
Dedicated
risk engineers
and claims
professionals
Integrated
“One AIG”
approach
AIG Ocean Cargo
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Ocean Cargo leadership
• Highlighting AIG Ocean Cargo’s key areas of dierentiated value
• Providing examples of AIG Ocean Cargo’s advantages working for brokers
and clients
• Showcasing why we have an industry leading Ocean Cargo position
in the marketplace
Specialized Solutions
• Creates customized, sustainable ocean
cargo solutions utilizing industry leading
expertise, claims data, risk engineering
and trend insights
• Provides exible coverages from basic
shipments to complex, global risks across
a wide range of industries including
manufacturing, healthcare, technology,
mining and energy
• Dedicates a team of ocean cargo underwriters
around the world who have the experience
and knowledge to provide dierentiated
client solutions
Multinational Expertise
and Captive Management
• Enables a consistent, seamless experience
supported by locally admitted coverage for
clients in over 215 countries and jurisdictions
• Supports clients with captive management
services, captive feasibility studies, operational
reviews, and accounting and in-domicile
regulatory lings
• Oers clients many of the benets of
standalone captives, without the full operating
costs of standalone captives, through “rent-a-
captive” facilities in Vermont and Bermuda
Risk Consulting
and Claims Expertise
• Provides Marine Loss Control Engineering
(MLCE) and Claims resources to help clients
understand their risks
• Upon coverage conrmation, AIG’s Marine
Claims Promise provides funds up to 50%
of client’s share of an agreed loss estimate
within 7 days for property damage/repairs,
sue and labor, and debris removal
• Delivers a global, end-to-end solution for
clients’ claims intake, adjudication and
management to help ensure a seamless
claims process
WHY IS THIS IMPORTANT?
AIG Ocean Cargo’s broad appetite, collaborative
approach and understanding of specialized
risks provides customized solutions.
WHY IS THIS IMPORTANT?
AIG Ocean Cargo provides clients with
a suite of global insurance and captive
solutions.
WHY IS THIS IMPORTANT?
AIG Ocean Cargo’s specialized team
enables clients to address their complex
global risks.
Learn more: www.aig.com/whyaig
Michael Nukk
Head of North
America Marine
917.596.1415
James Neville
Head of Marine Loss Control
Engineering, North America
352.438.8138
John Barnwell
Ocean Cargo Product Lead,
North America
347.281.1903
Ricardo McQuattie
Senior Marine Claims Oicer,
North America
ricardo.mc[email protected]
917.545.3916
Why AIG
09/22
What is AIG Ocean
Cargo Insurance?
• Target Classes: importers, exporters, manufacturers, wholesalers,
and distributors who have international transit exposures; general
cargo – containerized goods; bulk & break bulk cargo – liquids and dry;
project cargo
• Specialties include multinational controlled master programs,
captive fronting, stock throughput and logistics package policies
(Freight Pak) including shipper’s interest and various freight service
liability coverages
• Capacity:
– Transit = $50M
– Storage/Warehouse = $50M
(Natcat = $10M per occurrence and in the annual aggregate)
• Consultation regarding selection of transport route, means of
conveyance, packaging, security requirements, etc., for special
transport risks
AIG Ocean Cargo
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
Specialized Solutions
Multinational Expertise
and Captive Management
Dedicated Claims and Loss Control
ISSUE
A global manufacturing client expanded operations
through an acquisition that changed its risk prole
and insurance requirements.
SOLUTION
AIG developed a tailored integrated solution that
addressed the client’s enhanced risks supported
by Ocean Cargo, Excess Casualty and Cyber.
BENEFIT
The company was able to integrate the new entity into
their existing insurance program, further enhanced by
the expanded coverage necessary.
ISSUE
A long-time, multinational client was experiencing
increased loss activity and needed a solution to
restructure their global marine cargo program.
SOLUTION
AIG Ocean Cargo, with the support of Multinational,
developed a customized solution building on the client’s
current program and pre-existing captive facility.
BENEFIT
The client received sustainable, long-term solutions
designed to specically address their global marine
cargo risk.
ISSUE
A client wanted to benchmark their marine cargo supply
chain risk and procedures to help ensure the safety of
their products in transit.
SOLUTION
AIG Marine Loss Control Engineering (MLCE) conducted a
route survey for accumulation, seasonality, and packaging
standards. It also completed an on-site port assessment
for stowage, securing practices and vessel suitability.
BENEFIT
MLCE collaborated with the client to create and
implement a prescriptive risk management program
for their marine cargo risks.
WHY IS THIS IMPORTANT?
AIG’s integrated platform helps provide evolving
clients with the solutions they need.
WHY IS THIS IMPORTANT?
AIG Ocean Cargo seeks rst to understand each client’s
risks, and then provide client-specic solutions.
WHY IS THIS IMPORTANT?
MLCE’s distinctive industry knowledge, collaborative
approach and trending platforms enable informed
and client-specic decision-making.
AIG CrisiSolution
®
(Kidnap, Ransom, and Extor
tion)
Cut through the insurance marketplace and get what
you need with this guide to Why AIG:
• Connecting you with world-class CrisiSolution
leadership
• Highlighting AIG CrisiSolution key areas of
differentiated value
• Providing examples of AIG CrisiSolution advantages
working for brokers and clients
• Showcasing why AIG is an industry leading Financial
Lines insurer
The AIG Advantage
Global Reach
& Local Expertise
• Embeds crisis solution experts across the
globe to support clients with local
market knowledge and insight
•
Deploys response teams from strategic
locations worldwide for timely
responses, regardless of operational
environment or crisis complexity
• Engages with global crisis management
response and consulting firms including
Crisis24 and MBL Global for planning,
training, and crisis management support
WHY IS THIS IMPORTANT?
AIG experts and strategic par
tners
support clients with global reach and
local market knowledge.
Learn more: www.aig.com/whyaig
North America Leadership
Innovative Crisis Management
• Tailors crisis management solutions to protect
clients against a broad range of security
threats in high-risk industries including
energy, mining, multinationals, NGOs
• Provides access to AIG GlobalWatch
assistance app, our online security risk portal,
and 24/7 hotline for best-in-class global crisis
prevention and response services
• Draws on vast crisis management education
and training resources to help prepare clients
– large and small – for emerging threats
Jessica Cafarelli
Head of First Party Product
646.565.7906
Jon Gregory
Global Head of
CrisisSolutions
207.954.8879
Deep Claims Experience
• Provides 200+ claims professionals globally
who speak local languages and understand
local laws, customs, and cultures
• Addresses claims needs by leveraging 40+
years of crisis management leadership
and insight from more than 2,000 claims
worldwide
• Applies claims insights to evolve and
improve global KR&E solutions to meet
emerging client exposures
WHY IS THIS IMPORTANT?
Coverage, technology, training, and
education help clients better prepare
for and manage crisis incidents.
WHY IS THIS IMPORTANT?
AIG’s deep claims expertise results in
enhanced claims experiences and
KR&E solutions.
Scott Tschimperle
U.S. Head of CrisiSolution
646.345.1084
Global
response
locations
Worldwide
crisis
management
support
200+
dedicated
claims
professionals
Andrew Taylor Preston
Security Risk Advisory Lead,
CrisiSolution
770.313.8614
AIG Kidnap, Ransom, and Extor tion (KR&E)
Why AIG
Global Reach & Local Expertise Innovative Crisis Management Deep Claims Experience
ISSUE: While living abroad with their family, the spouse
ISSUE: A global business with both local nationals ISSUE: A former employee dismissed for gross
and expats operat
es in a country where the political
of a CEO believed they were being followed.
negligence made specific threats against the
environment quickly became unstable. company’s current employees.
SOLUTION: The client implemented its AIG-supported
SOLUTION: Leveraging the pre-event preparation and
crisis plan. AIG responded immediately by sending
SOLUTION: The client immediately contacted AIG,
training provided by AIG, the client quickly deployed its
in-person security to protect the spouse, engaging with
who engaged Crisis24 — a specialized crisis prevention
crisis management and emergency communications
local law enforcement, and ensuring the f
amily’s safety.
and response consultancy that worked with the client’s
protocols, allowing for safe evacuation and relocation crisis team to increase security awareness and employee
BENEFIT:
The CEO’s spouse was kept out of harm’s way,
of all expats and local nationals, medical treatment, safety. In addition, local police were engaged, extra
reinforcing the continued need for a safe travel advice plan
and family support as necessary. security was provided, and protocols were established
for executives and their families, including guidance for
to report potential active shooter incidents for
BENEFIT: The client was prepared to act quickly in the
lone travelers, allowing for rapid response in the
early intervention.
event of a crisis and, with the support of our emergency
event of an emergency.
operations centers, relocated its employees and their BENEFIT: The client was prepared to quickly respond to
families eiciently and safely. the threat through its pr
eparedness training supported by
AIG’s claims professionals and Crisis24.
WHY IS THIS IMPORTANT?
Full-spectrum crisis planning and response servic
es
help secure clients’ people and assets abroad.
WHY IS THIS IMPORTANT? WHY IS THIS IMPORTANT?
Innovative crisis management protocols help
AIG’s trusted partners and experienced claims
ensure the safety of clients’ high-prole employees
professionals help clients prepare for and recover
and their families.
from
crisis events.
What is AIG’s Kidnap, Ransom
and Extortion (KRE) Insurance?
AIG’s KR&E insurance provides worldwide primary and excess coverage for kidnapping, extortion, wrongful
detention, hijacking, threat, disappearance, and hostage crisis for corporate entities and their insured person(s),
as well as high net worth families.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
Supplemental endorsements are available for assault (active shooter and workplace violence), child abduction,
of the standard form of policy for a description of the scope and limitations of coverage.
evacuation and repatriation, express kidnapping for an event lasting less than 24 hours, value of products,
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
business interruption, and stalking.
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
Coverage includes 24/7 access to best-in-class global crisis prevention and response service providers.
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
Broad risk appetite with the ability to tailor coverage to specific client requirements for a range of companies,
by such funds.
including high risk industry classes such as energy and mining, maritime, multinationals, charities, and NGOs.
© American International Group, Inc. All rights reserved.
01/23
The Lexington Advantage
Leadership Team
Broad small
and medium
enterprise
(SME) appetite
Quick
response time
Focused on
the wholesale
broker market
LexPro
SM
Dedicated Wholesale
Broker Market
• Provides wholesale brokers with a stable,
comprehensive platform tailored for their
SME clients
• Delivers customized D&O, EPL, Fiduciary,
Crime, E&O and Cyber solutions
• Invests in dedicated resources and
underwriting expertise
Middle Market Platform
• Underwrites D&O, EPL, Fiduciary, Crime, E&O
and Cyber insurance solutions for mid-sized
enterprises with revenues of up to $250M
• Provides quality products with coverage
designed to address the unique needs of
mid-sized enterprises
• Employs proprietary systems to ensure fast
turnaround and ease of delivery throughout
the quote, bind, and policy issuance process
Risk Mitigation & Claims Expertise
• Cras risk mitigation strategies utilizing AIG’s
management liability expertise and historical
claims data
• Has experienced, dedicated in-house claims
professionals to provide client support
and guidance
• Provides policyholders with access to EPL risk
management services through partnerships
with Jackson Lewis and Littler Mendelson
WHY IS THIS IMPORTANT?
LexPro is committed to providing wholesale
brokers with access to specialized
management liability insurance solutions for
their SME clients in a fast-paced
environment.
WHY IS THIS IMPORTANT?
LexPro eiciently provides management
liability coverages designed for mid-sized
businesses.
WHY IS THIS IMPORTANT?
LexPro’s resources and expertise support
policyholders through the entire risk
management and claims experience.
Learn more: www.lexingtoninsurance.com/products/lex-pro
Cut through the crowded insurance marketplace and get what you need with this
guide to Why Lexington:
• Connecting brokers with world-class LexPro leadership specializing in
management liability insurance solutions
• Highlighting LexPro’s key areas of dierentiated value
• Providing examples of LexPro’s advantages working with brokers and their clients
• Showcasing why LexPro has an industry-leading management liability position
in the wholesale broker marketplace
Julia Keenan
Head of LexPro,
Lexington Insurance Company
347.677.4769
Sharon Fusco
National Head of E&O and
Cyber
sharon.fusco@aig.com
201.847.2858
Patrick Barton
Head of East Zone
patrick.bart[email protected]
212.785.6062
David Moone
Head of West Zone
630.890.7262
Why Lexington
12/2022
What is LexPro?
LexPro provides the wholesale broker market with management liability insurance solutions including D&O,
EPL, Fiduciary, Crime, E&O and Cyber for SME clients. Dedicated, service-focused underwriters work with
wholesale brokers quickly to address risks and provide solutions to meet their clients’ insurance needs.
LexPro
SM
Dedicated Wholesale Broker Market Middle Market Platform Risk Mitigation & Claims Expertise
ISSUE
A healthc
are staing firm was unable to secure their EPL
rene
wal through traditional admitted markets.
SOLUTION
LexPro’s dedicated underwriters developed an E&S insurance
solution utilizing a cre
ative retention option that provided the
EPL cover
age the healthcare staing firm required.
BENEFIT
The healthc
are staing firm was able to move ahead
knowing they had EPL coverage that met their business
and regulatory compliance needs.
ISSUE
A mid-sized manufacturer struggled to secure D&O coverage
for it
s leadership team due to its unfavorable loss history.
SOLUTION
Aer meeting with the wholesale broker and the
manufac
turer, LexPro was able to understand the unique
risks of this comp
any, enabling LexPro to provide a D&O
solution that other markets were unwilling to deliver.
BENEFIT
The manufac
turer’s leadership team was able to focus
on building the business knowing they had proper D&O
coverage in place.
ISSUE
Employee allegations of harassment by a senior manager
threatened a client’s reputation and business.
SOLUTION
Working in collabor
ation with the client’s legal counsel,
our claims and litigation experts quickly negotiated a
set
tlement including non-disclosure agreements.
BENEFIT
The quick and comprehensive settlement helped avoid
public disclosure of the alle
gation which could have
sever
ely hurt the client’s reputation and business.
WHY IS THIS IMPORTANT?
Le
xPro underwriters work with wholesale brokers
to help plac
e challenging risks.
WHY IS THIS IMPORTANT?
Le
xPro’s commitment to the middle market allows us
to under
stand risks and provides customized solutions.
WHY IS THIS IMPORTANT?
Our claims expertise help
s to ensure reputation
management and business c
ontinuity.
Lexington Insurance Company, an AIG company, is a leading U.S.-based Excess & Surplus Lines insurer. Excess & Surplus Lines
insurers generally do not participate in state guaranty funds and, therefore, insureds are not protected by such funds. The surplus
lines market is a brokered market providing flexibility in rate and form to meet customer needs for high risks and specialized
insurance products. Lexington insurance products may be placed with/procured by a properly-licensed surplus lines broker. The
information on this site is designed to provide general information for insurance professionals only and does not constitute an
offer to sell or a solicitation of insurance. Any inquiries regarding the subject matter of this site should be directed through licensed
insurance professionals. AIG is the marketing name for the worldwide property-casualty and general insurance operations of
AIG Inc. For additional information, please visit www.aig.com. AIG products are written by insurance company subsidiaries
or affiliates of AIG Inc., including Lexington, and may not be available in all jurisdictions. Coverage is subject to actual policy
language. Non-insurance products and services may be provided by independent third parties.
Lexington Insurance has been providing continuous, flexible, management liability solutions for over 50 years. It combines
collective experience with broad coverages and flexibility in rate and form to create tailored insurance programs. And, with
Lexington and AIG’s continuous investment in risk management services, clients are supported with best-in-class tools and
resources to prevent and mitigate losses. However, when a loss does occur, Lexington claims investigation and resolution
services are provided by experienced teams dedicated solely to healthcare related claims. Licensed, surplus lines brokers
may obtain products and services from Lexington Insurance Company or from Lexington Specialty Insurance Agency, Inc. (CA
license no.#6003097), an AIG subsidiary serving as a program administrator for Lexington Insurance Company and other AIG
member companies.
© American International Group, Inc. All rights reserved.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY
The AIG Advantage
AIG Multinational
Toby McNamara
North America Head
of Multinational
An De Bie
Bermuda Head
of Multinational
toby[email protected]om
Bill Rabl
Chief Executive Oicer
AIG Multinational
Michael Lister
Canada Head
of Multinational
william.rabl@aig.com
michael.list[email protected]om
Learn more: www.aig.com/whyaig
North America Leadership
• Dedicates 500+ experienced Multinational
service professionals including Underwriting,
Legal, Operations, and Claims experts
within one global team
• Provides local coverage in over 215 territories,
keeping clients protected across borders
• Supports clients’ global risk strategies with
an award-winning captive fronting team
with direct underwriting authority
Integrated ”One AIG” Team
• Deploys a comprehensive set of
Multinational products with capabilities
ranging from traditional risks to highly
specialized oerings, across most major lines
of business
• Assigns Multinational service experts to
each client, enabling consistent end-to-end
execution, from timely policy issuance to
eicient premium and claims payments
• Empowers 5,500+ claims professionals
worldwide to provide quick local response and
central coordination
Robust Expertise & Service
• Creates a customized Client Brief aligning all
stakeholders’ timelines and accountabilities,
along with program structuring rationale,
compliance considerations, territorial analysis
and key documentation requirements
• Dedicates Legal and Business Intelligence
specialists with expertise on regulatory,
capital and tax considerations, market
developments, and risk trends
• Oers leading digital platforms with real-time
data including claims analysis, premium
settlement, risk management and policy details
Leading Tools & Technology
500+
dedicated
Multinational
service
professionals
50+
global fronting
and captive
services
experts
215+
countries
and territories
serviced
• Connecting you with world-class Multinational leadership
and expertise
• Highlighting AIG Multinational’s key areas of dierentiated value
• Providing examples of AIG Multinational’s advantages for clients
• Showcasing why we have an industry-leading position in
the multinational insurance marketplace
Wherever your business takes you, AIG will be your partner
in navigating the complexities of global insurance. Get what
you need with this guide to Why AIG:
WHY IS THIS IMPORTANT?
AIG’s dedicated Multinational team
promotes collaboration across functions
and geographies to ensure clients’ ease of
doing business around the world.
WHY IS THIS IMPORTANT?
AIG’s Multinational team of experts
provides a seamless, globally consistent
client experience.
WHY IS THIS IMPORTANT?
Combines people, process and technology
enabling clients to make well-informed
global insurance decisions.
Why AIG
AIG Multinational provides seamless and consistent global insurance program servicing and strategic advice to clients, delivering:
• Optimal global program design, product breadth and capacity to meet our clients’ risk challenges
• Expert knowledge for accurate, timely and compliant policy issuance
• Risk management strategies and captive fronting solutions; and
• Valuable real-time insights and local knowledge.
Partnering with clients to navigate a complex world, backed by the industry’s most connected global network of experts.
Expertise that knows no borders. www.aig.com/multinational
What is AIG
Multinational?
Integrated ”One AIG” Team Robust Expertise & Service Leading Tools & Technology
ISSUE:
A global pharmaceutical client responsible for testing new
medicines and vaccines used in the fight against COVID-19,
required a fronted global program in approximately 100
countries. The timely issuance of cover was critical to the
ongoing clinical trials.
SOLUTION:
AIG Multinational quickly assembled a global team of
experts to meet the aggressive timeline required, working in
close coordination with the client and broker.
BENEFIT:
All necessary evidence of cover across the 100 countries
executed in required timeframes, successfully avoiding
coverage interruptions to the client’s core business operations.
ISSUE:
Aer a period of heavy rain and flooding in Indonesia, a
global hospitality client’s hotel was closed aer being
inundated with mud, sand and silt.
SOLUTION:
As a result of pre-loss claims planning and risk prevention
services, AIG claims and risk engineering experts were
quickly on the scene to arrange for the rapid deployment
of a professional restoration company.
BENEFIT:
The hotel was completely cleaned, sanitized, and reopened
before any other in the area, allowing our client to minimize
downtime and capitalize on the increased business following
this catastrophic event.
ISSUE:
A global recycling company was seeking an alternative
risk solution that would not only allow it to overcome
capacity challenges, but also to provide legally-required
evidence of coverage in all 17 territories of operation.
SOLUTION:
A customized fronting placement in line with each
jurisdiction’s regulatory requirements and local market
practices across all of the client’s global locations.
BENEFIT:
The client can evidence full coverage in a globally
compliant structure that supports and benefits its
business model, and provides confidence that all of its
exposures are covered under the global program.
WHY IS THIS IMPORTANT?
AIG’s dedicated Multinational team can seamlessly
support critical client solutions anywhere across
the globe.
WHY IS THIS IMPORTANT?
No matter where a loss occurs, AIG’s proactive and
personalized global claims support helps get clients
back on their feet and resolve their claims as quickly
as possible.
WHY IS THIS IMPORTANT?
AIG Multinational’s intelligence tools, backed by
dedicated fronting experts, support clients’ global
insurance and business needs while ensuring
local compliance.
AIG Multinational
10/2023
AIG is a marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
FOR AGENT/BROKER USE ONLY. NOT FOR PUBLIC
DISTRIBUTION OR SOLICITATION.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
Personal Accident & Health Insurance Plans:
Direct Marketing
Expertise
Direct Marketing’s Personal Accident & Health
Insurance Plans may help families navigate
the nancial challenges that come with an
unexpected covered event.
We can provide individual Plans to consumers
including those that are members, customers
or participants of various organizations,
including: nancial institutions, associations,
ainity groups, membership clubs and loyalty
programs through sponsorships.
Claims
Dedicated customer service and claims sta
experienced in handling both simple and
complex claims.
One company, one solution; end-to-end
service from insurance purchase through
claims administration will be provided.
Non-Insurance Services
Personal Accident & Health Plans may
include health and everyday services to
help complement the insurance coverage.
Because non-insurance services can be
embedded with Personal Accident & Health
Insurance Plans, customers have access to a
more robust end-to-end Plan to help prepare
them for unexpected covered events.
What is Direct Marketing’s
Personal Accident and
Health (A&H) Insurance?
Supplemental insurance coverage that may help ease
nancial burden for individual consumers when covered
losses occur.
Transforming the traditional “one size ts all” approach
into a consumer-centric approach, developing products
with greater relevance toward consumer needs.
Personal A&H Health Insurance Plans may complement
an individual’s medical plan and/or employee benets by
lling in gaps that may exist.
The AIG* Advantage
Learn more: www.aig.com/whyaig
For costs and complete details
of coverage, contact Kevin Coupe
JUNE 2021
Why AIG
Problem
Solvers
A partner wants to promote US
Personal A&H Insurance Plans
to their members.
SolutionChallenge Benefit
Creative
Solutions
As digital platforms become
increasingly important in the
world economy, the demand
for custom, digital insurance
solutions by customers has
grown.
Rob is rushed to the hospital via ambulance due to stomach pain while playing basketball with his kids. Rob is diagnosed with
appendicitis and requires surgery to remove his appendix. Rob’s medical insurance pays most of his surgery and treatment costs, but
he still has to pay a high deductible and co-pay. Rob has supplemental Accident & Sickness insurance coverage through AIG that
provides a benefit that he can use to help cover his out-of-pocket medical expenses.
The Personal A&H division launched an API
Program designed for fast and affordable
accident and health insurance with AIG products
embedded in a partner’s digital platform.
The API Program gives us the
ability to work with partners to
craft insurance solutions that
are compatible with their digital
platforms to help meet consumer
demand.
Every partner has different needs
and offering different solutions to
our partners can help strengthen
relationships and help increase
brand awareness for the partner and
for AIG.
The Personal A&H division offers a co-branded
online enrollment platform for it’s partners.
Claims
Expertise
National Leadership
Michael Vaccarro
Head of Business
Development, US
Accident & Health
Kevin Coupe
Head of Direct
Marketing, US
Accident & Health
The scenario described herein is offered only as example. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations,
exclusions, and termination provisions. Full details of the coverage are contained in the Policy. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 1271 Ave of the Americas, Floor
41, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. If there are any conflicts between this document and the Policy, the Policy shall govern in all cases. Coverage may not be available in all states.
*
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group,Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by
subsidiaries or affiliates of American International Group, Inc. Non insurance services may be provided by independent third parties.
For Agent/Broker Use Only. Not for Public Distribution or Solicitation.
Shawn Austin
Head of North America
Accident & Health
Janet Shore, Vice President and Zonal
Underwriting Manager (Central)
Political Risk
Why AIG
Market Leader
Industry-leading limits of up to $150M,
multi-year policies with non-cancelable
limits (up to 15 years, average 3-5 years)
and worldwide coverage.
Four decades of experience and
expertise with dedicated underwriters
who help clients with large Political Risk
programs.
Multinational Capability
Dedicated Political Risk underwriters
in the U.S. (New York, Chicago and
Seattle) and around the world (Toronto,
London, Tokyo and Singapore)
provide clients with a global network,
relationships and expertise.
Claims Management
A specialized claims team that utilizes
our expertise, with over $520M in
global claims paid over 40+ years.
What is Political Risk?
Insures overseas assets against the perils of
expropriation, political violence (including war and
terrorism), currency inconvertibility and the wrongful
calling of on-demand guarantees.
Insures against the risk of non-payment by foreign
governments on cross-border loans or contracts.
The AIG Political Risk Advantage
Problem
Solvers
A producer and distributor for the
infrastructure and agricultural markets
conducts business in key emerging
markets around the world.
National Leadership
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description
of the scope and limitations of coverage. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional in¬formation, please visit our website at www.aig.com. All products and services
are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain
property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds. © American International Group, Inc. All rights reserved.
SolutionChallenge Benefit
Creative
Solutions
AIG Political Risk policy was put in
place that provided the necessary
coverage due to the client’s property
policies not providing the coverage.
A large oil and gas services company
was forcibly taken over by a South
American country.
A contractor faced several challenges
around their equipment overseas: working
on a foreign military base, political violence
that could damage or force evacuation/
abandonment of their equipment and
government restrictions that might make it
impossible to move the equipment out of the
country once the work was completed.
AIG’s policy allowed the
contractor to focus on the very
technical aspects of the job while
transferring the inherent emerging
market risk of a small South
American country where it had
never done work before.
AIG was selected by the
client, despite a lower-priced
competitor’s option, due to its long-
term commitment to Political Risk,
membership in the Berne Union
and dedicated claims expertise.
AIG provided coverage needed for the
perils of expropriation, political violence
and currency inconvertibility.
The company was able to draw down
on a $50M limit provided by AIG’s
Political Risk policy.
AIG’s claims experts assisted
the client to recover their assets,
allowing them to begin work
again and avoid larger losses in
the same country.
Learn more: www.aig.com/whyAIG
OCTOBER 2021 U.S.
Claims
Expertise
Sean Dunphy, Vice President and Zonal
Underwriting Manager (West)
Benjamin Walker, Underwriting Specialist (East)
AIG Private and Non-Profit Directors and Officers Liability
Cut through the crowded insurance marketplace
and get what you need with this guide to Why AIG:
• Connecting you with world-class Private and
Non-Prot (PNP) Directors and Oicers leadership
• Highlighting AIG PNP’s key areas of dierentiated value
• Providing examples of AIG’s PNP advantages working
for brokers and clients
• Showcasing why AIG is an industry leading Financial
Lines insurer
The AIG Advantage
Market Leader
• Draws on 40+ years of industry knowledge,
resources, and data to oer innovative
management liability solutions
• Engages AIG’s nancial strength, specialized
underwriting, and integrated claims model to
tailor solutions to clients’ industry, company
size, and endorsement needs
• Provides holistic multinational capabilities
with rapid turnaround in 215+ countries and
jurisdictions to help protect clients wherever
they operate
WHY IS THIS IMPORTANT?
Experience and expertise enable AIG to
provide private and non-prot clients
tailored risk management programs.
Learn more: www.aig.com/whyaig
North America Leadership
Allison Barrett Cooper
Head of North America
Financial Lines
allison.barre[email protected]
212.458.1737
Paget Holland
National Product Leader
for Private Non-Profit
Major Accounts
paget[email protected]
646.857.1471
Specialized Underwriting
• Provides bespoke, client-specic,
sustainable coverage solutions via AIG’s
vast industry experience
• Enables AIG to write customized policies for
clients of any size across multiple industry
sectors with a renewed focus for smaller
private companies
• Deploys a team of 50+ underwriters in 14 U.S.
cities who focus on providing best-in-class
service to brokers and clients
WHY IS THIS IMPORTANT?
Market responsiveness, appetite, and
sustainable growth focus enable AIG to
provide customized solutions to clients
regardless of size, industry, or locale.
Will Fahey Micah Maravankin
Head of Management Liability
National Product Leader
for Private Non-Profit
for Private Non-Profit
646.369.6144
Anthony Fowler
Head of Major Financial Lines
Technical Claims
anthony[email protected]om
212.458.2296
Exceptional Claims Support
• Utilizes an integrated claims model combining
underwriting and claims expertise to provide
clients with exceptional service and a smooth,
collaborative claims process
• Leverages claims expertise and a national
network of panel rms to help clients
achieve best possible outcomes in the
most eicient manner
• Enables AIG’s claims professionals to make
decisions in a timely manner when response
time matters most
WHY IS THIS IMPORTANT?
Exceptional, responsive claims
service underscores AIG’s commitment
to strong, long-term broker partner and
client relationships.
Corporate Accounts
micah.marav
212.458.2276
200+
responsive
claims
professionals
215+ country
& jurisdiction
capabilities
40+ years’
industry
leadership
’
AIG Private and Non-Profit Directors and Officers Liability
Why AIG
Market Leader
ISSUE
A global non-prot organization sought broad
management liability coverage from a carrier with
multinational capabilities.
SOLUTION
With its deep industry expertise and one of the largest
global networks, AIG was able to quickly quote coverage
based on the client’s unique exposures and coverage
needs, including for its overseas risks.
BENEFIT
The new client enhanced its risk protection with
appropriate coverage and broad global risk
management capabilities.
WHY IS THIS IMPORTANT?
AIG’s knowledge and experience enables clients to
get the tailored risk protections they need wherever
they operate.
Broad Appetite
ISSUE
When a tness industry company was declined coverage
by its incumbent carrier, the client’s broker requested a
proposal from AIG.
SOLUTION
Despite a diicult insurance purchasing environment
for tness companies, AIG was able to dierentiate
the client’s risk prole to tailor a sustainable, specic
coverage solution.
BENEFIT
With new coverages in place, the client was ready to
embark upon resuming its business as soon as feasible,
and AIG and the broker partner ehanced their relationship.
WHY IS THIS IMPORTANT?
AIG manages gro
wth prudently while still providing
clients tailored risk solutions.
Exceptional Claims Support
ISSUE
An early investor in a start-up company led suit against
its former CEO for fraud and breach of duciary duty
due to alleged gross mismanagement. Based on the
allegations, the company refused to indemnify its
former CEO.
SOLUTION
The company’s primary D&O policy would not cover the
claim, as the plainti was a board member and qualied
as an insured under the policy, triggering the Insured
vs. Insured exclusion. AIG covered the claim under the
client’s Side-A policy based on the form’s DIC feature.
BENEFIT
The client was ultimately covered for the multi-million
dollar claim.
WHY IS THIS IMPORTANT?
AIG’s claims and underwriting t
eams work cohesively
to evaluate and update coverage forms to meet clients
current and emerging exposures.
What is AIG Private and Non-Profit Directors
and Officers Liability ?
• Bespoke management liability insurance solutions address the risks facing directors and oicers of U.S.-
based private and non-prot organizations.
• Available coverages include D&O Liability including Side-A Liability, Employment Practices Liability,
Fiduciary Liability, Crime and Fidelity, and Kidnap, Ransom & Extortion.
• Broad appetite for nancially stable companies that value a long-term carrier partnership with sustainable
capacity and an integrated claims model.
• Bermuda-based placements for all Financial Lines products available on an excess coverage basis.
For more information on products and appetite, visit www.aig.com/whyAIG-management-liability.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
04/22
’
AIG Professional Liability
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Professional Liability leadership and experts
• Highlighting AIG Professional Liability’s key areas of dierentiated value
• Providing examples of AIG Professional Liability’s advantages working for
brokers and clients
• Showcasing why AIG is an industry leading Financial Lines insurer
The AIG Advantage
Experience Matters
• Brings 40+ years of experience to cra
tailored coverage solutions based on clients’
denitions, industries, and risks
• Applies insights from one of the largest,
most varied claims portfolios to help ensure
policy forms stay ahead of new and
emerging exposures
• Meets clients’ evolving needs for consistent,
seamless multinational programs through
a global network of 215+ countries
and jurisdictions
WHY IS THIS IMPORTANT?
Decades of market leadership, diverse
experience, and historical claims data drive
long-term, sustainable solutions responsive
to clients’ evolving and multinational risks.
Learn more: www.aig.com/whyaig
Creative Solutions
• Ensures coverage is responsive to clients’
unique risks, such as complex media and
technology, through a broad range of entity-
based professional liability coverages
• Provides seamless integration with AIG
Financial Lines to meet clients’ professional
and management liability needs
• Enables innovative coverage, such as
public relations rm costs and optional
income loss protection resulting from
reputational damage
James Hebert Rick Prince
Head of Professional Liability Accounts Lead,
and Cyber Professional Liability
and Cyber
347.491.0177 rick[email protected]om
917.225.4324
Ryan Aussicker Jim McQuaid
Corporate Accounts Lead, Senior Vice President,
Professional Liability Professional Liability
and Cyber
646.634.6773
Proven Claims Expertise
• Provides veteran in-house, dedicated
claims professionals, along with third-
party experts, to address claims with swi,
unparalleled expertise
• Utilizes 40+ years of claims data to help clients
evaluate, understand, and mitigate losses
• Actively collaborates with clients throughout
the claims process
40+ years
of market
leadership
Capabilities
in 215+
countries and
jurisdictions
Tailored
entity-based
coverage
WHY IS THIS IMPORTANT?
Addresses unique risks with innovative,
sustainable solutions tailored to clients
specic needs.
WHY IS THIS IMPORTANT?
Clients are supported by claims experts
utilizing decades of claims experience
and data.
and Cyber Claims
917.403.5801
AIG Professional Liability
Why AIG
Experience Matters
ISSUE
A client expanding its overseas operations sought
professional liability coverage for its complex risks and
proof of local coverage to satisfy contract requirements.
SOLUTION
AIG delivered a multinational professional liability
program to address the client’s unique overseas risks
with proof of local coverage.
BENEFIT
The client met its contractual requirements supported by
AIG’s multinational capabilities while operating overseas.
WHY IS THIS IMPORTANT?
AIG draws on its experience and expertise to help
clients meet contractual needs around the world.
What is AIG Professional Liability?
AIG has been underwriting professional liability risks for over
40 years and has one of the largest and most varied claims
portfolios in the industry. This experience allows us to provide
dierentiated value to our clients, such as:
Creative Solutions
ISSUE
A soware developer sought broad coverage for
potential design defect, media, and other third-party
liability claims.
SOLUTION
AIG customized a blended media and technology
professional services policy that addressed the
company’s complex risks.
BENEFIT
With proper coverages in place, the client moved forward
with new product development.
WHY IS THIS IMPORTANT?
AIG oers a broad range of customized policy
forms to address the specic risks of professional
service providers.
Claims Expertise
ISSUE
A client was sued for alleged contributory copyright
infringement by a competitor who sought several million
dollars in damages.
SOLUTION
Understanding the client’s business and AIG’s
professional liability claims trends, our experts resolved
the claim through mediation.
BENEFIT
The client’s claim was ultimately settled for less than
$500K, substantially below the original demand.
WHY IS THIS IMPORTANT?
AIG’s vast industr
y and claims experience help enable
better claim outcomes for clients.
• Customizable entity-based errors and omissions (E&O) coverage to help protect public and private service providers
from potential third-party legal action.
• Coverage available for public relations rm costs and optional income loss protection resulting from reputational
damage as well as other related risks.
• Bermuda-based excess coverage is available for all AIG E&O products.
The scenarios described herein are offered only as examples. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
Coverage depends on the actual facts of each case and the All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
terms, conditions and exclusions of each individual policy. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
Anyone interested in the above product(s) should request guaranty funds, and insureds are therefore not protected by such funds.
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
© American International Group, Inc. All rights reserved.
10/22
The AIG Advantage
AIG Programs
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Programs leadership
• Highlighting AIG Programs’ key areas of dierentiated value
• Providing examples of AIG Programs’ advantages working with Program Administrators
and their clients
• Showcasing our industry leading Program Development Process
The AIG Advantage
Customized Solutions
• Oers customized products developed by
seasoned program specialists for Program
Administrators on both an admitted and
non-admitted basis
• Cras flexible client-specific programs across a
wide range of insurance coverages – including
General Liability, Professional Liability,
Liquor Liability, Sexual Misconduct Liability,
Cyber, Auto, Property , Crime, Inland Marine,
Equipment Breakdown, Umbrella and more
• Provides broad industry appetite across
multiple sectors
WHY IS THIS IMPORTANT?
As a program focused carrier, AIG couples
underwriting and Programs expertise to
ensure consistent delivery of niche,
client-specific solutions.
Learn more: www.aig.com/whyaig
Superior Service
• Delivers consistently superior client service
by fostering long-term relationships with
Program Administrators
• Adapts to the needs of Program Administrators
with the ability to use their existing rating &
issuance platform or AIG’s and to provide
unique coverage enhancements and services
• Services unique program needs in all
50 US States through either a package
or monoline solution
WHY IS THIS IMPORTANT?
Consistent superior service is fundamental
to establishing loyal relationships with our
Program Administrators and their clients.
North America Leadership
Thomas McGrath
Senior Vice President, Head of U.S.
Programs, AIG Programs
267.827.0044
Melissa Meserve
Vice President, Head of U.S. Programs
Business Development, AIG Programs
617.710.0826
Risk Management
and Claims Expertise
• Provides flexibility in claims handling through
access to AIG’s dedicated, in-house claims
professionals and/or collaboration with
third-party administrators (TPA)
• Dedicates claims and risk management
professionals to focus on loss prevention and
a strategic approach to clients’ emerging risks
• Works transparently with clients to ensure
a clear understanding of the claims process
and issue resolution
WHY IS THIS IMPORTANT?
Whether handled by AIG directly or in
collaboration with a TPA, we help mitigate
risks and reduce costs.
Appetite to
grow long-term
partnerships
Customized
solutions across
all U.S. states
Industry
leading
Programs
e
xpertise
AIG Programs
Why AIG
Program Development Process Fosters
Sustainable Programs and Growth
AIG Programs has a dedicated Program Development Team
to ensure a smooth on-boarding experience. From the initial
submission, our Program Administrators are partnered
with the underwriting, actuarial, operations, claims, and
risk management stakeholders instrumental in a successful
implementation. Building strong relationships from day one
enables open communication and the fostering of profitable
portfolios for the long term.
What is AIG Programs?
AIG Programs is a leading underwriter of program business
in the U.S. with programs addressing a myriad of niche
markets written on both admitted and non-admitted basis
supported by Program Administrators with market leading
infrastructure and underwriting expertise. By leveraging
our breadth of product oerings, flexible structure options
and dedicated Programs Underwriting, Claims, and Loss
Control teams, AIG provides commercial businesses with
quality program insurance solutions.
Program
Development
Team
Underwriting
Actuarial
Operations
Risk
Management
Claims
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
6/22
’
Lexington Property
Cut through the crowded insurance marketplace and get what brokers
need with this guide to Why Lexington Property:
• Connecting brokers with world-class Lexington Property Excess & Surplus
(E&S) insurance leadership
• Highlighting Lexington Property’s key areas of dierentiated value
• Providing examples of Lexington Property advantages working for brokers
and their clients
• Showcasing why Lexington Property has an industry-leading position in
the E&S marketplace
The Lexington Advantage
Dedicated Wholesale
Broker Market
• Meets needs of wholesale brokers and their
clients through the expertise of 60+ property
underwriters
• Addresses the full spectrum of property risks
including:
– Complex risks: TIVs of over $250 million
– Middle-market risks: TIVs of $5M-$250M
through our dedicated Lexington Middle
Market Property team
• Provides fast turnaround and ease of process
WHY IS THIS IMPORTANT?
Lexington Property has the resources and
talent to provide timely E&S solutions to
wholesale brokers nationwide for their
clients of all sizes.
Learn more: www.aig.com/whyaig
Underwriting and
Claims Expertise
• Draws on dedicated E&S underwriters and
market-leading anaytics to tailor solutions to
client-specic risks
• Provides exibility of coverage through primary,
buer, mid and high excess property placements
• Upon Property Damage coverage
conrmation, Lexington’s Property Claims
Promise provides working funds of up to
50% of Lexington’s share of the agreed
property damage estimate within 7 days
of coverage conrmation
WHY IS THIS IMPORTANT?
Lexington Property utilizes its 50+ years
of underwriting and claims expertise
to design programs that help solve E&S
property challenges.
National Leadership
Cliff Hope
Head of Lexington Property
770.671.2316
Liz Coakley
Head of National
Branch Property
elizabeth.c[email protected]om
857.327.3345
Customized Solutions
• Empowers underwriters to design solutions to
meet your clients’ property insurance needs
• Provides meaningful E&S CAT capacity for
diicult to place property risks exposed to
natural catastrophes
• Deploys broad appetitite across most
occupancy classes, industries, and natural
catastrophe exposed locations through both
multi and single peril solutions
WHY IS THIS IMPORTANT?
Lexington s underwriters have authority to
design and deliver solutions responsive to
the unique needs of wholesale brokers and
their clients.
Darrell Pippin
Senior Vice President
678.951.5571
Doug Lang
Lexington Middle
Market Property
347.218.1132
Flexible,
customized
E&S property
solutions
Lexington
Property
Claims
Promise
Focused on
the wholesale
broker market
Lexington Property
Why Lexington
Dedicated Wholesale Broker Market
ISSUE: A fast food restaurant chain with over half of its
property portfolio located in wind-exposed areas along
the Gulf Coast received an adverse renewal quote as its
existing coverage was about to expire.
SOLUTION: Lexington Property provided a critical layer of
coverage within one day of submission by the specialized
wholesaler, facilitating the build out of the entire property
insurance program prior to expiration.
BENEFIT: The client secured a property insurance
solution that met its coverage requirements for its diverse
property portfolio, including CAT-exposed locations.
WHY IS THIS IMPORTANT?
Lexington Property’s wholesale-focused
underwriting expertise allows it to provide insurance
solutions for unique, hard-to-place or complex risks
in a timely manner.
What is Lexington Property?
Underwriting and Claims Expertise
ISSUE: A wholesale broker was struggling to nd the
total capacity needed for a South Florida habitational
property portfolio.
SOLUTION: Lexington Property provided multiple
options, including a primary and mid excess layer, that
allowed the wholesale broker to provide an insurance
program at renewal that met its client’s insurance needs.
BENEFIT: The broker was able to utilize the E&S property
market to meet the capacity needs of its client’s complex
property program.
WHY IS THIS IMPORTANT?
Lexington Property deploys capacity in multiple
layers to support the placement strategies of
wholesale brokers.
A dedicated underwriting group providing E&S insurance solutions to the wholesale broker
market for property risks, including:
• Participation on shared and layered, primary and excess placements.
• Available CAT capacity.
• Complex risks with TIVs of over $250 million and middle-market risks with TIVs of
$5M-$250M through our dedicated Lexington Middle Market Property team.
For more information, please visit: www.aig.com/whyAIG-lexington-property
Customized Solutions
ISSUE: A mattress manufacturing company with
substantial warehousing exposure on the Gulf Coast
was struggling to nd an acceptable program aer
experiencing a large loss resulting from a hurricane.
SOLUTION: Working with the client and broker to
understand the complex CAT risk and the client’s risk
mitigation eorts taken to avoid or reduce future property
damage, Lexington Property provided multiple retention
and coverage options to insure the property.
BENEFIT: The options provided by Lexington Property
positioned the client to build a program that met their
coverage at a reasonable cost.
WHY IS THIS IMPORTANT?
Lexington Property works to understand client
exposures and objectives to create customized
property programs.
Lexington Insurance Company, an AIG company, is a leading U.S.-based surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such
funds. The term AIG refers to American International Group, Inc. property and casualty insurance operations, including related property and casualty business divisions, but not to any specific subsidiary insurance company.
Coverage is subject to actual policy language. Certain products and services may be provided by other AIG subsidiaries or affiliates. Non-insurance products and services may be provided by independent third parties.
Licensed, surplus lines brokers may obtain products and services from Lexington Insurance Company or from Lexington Specialty Insurance Agency, Inc. (CA license no. #6003097), an AIG subsidiary serving as a
program administrator for Lexington Insurance Company and other AIG member companies.
INTENDED FOR LICENSED SURPLUS LINES INSURANCE BROKERS ONLY.
© American International Group, Inc. All rights reserved.
05/22
The AIG Advantage
Dierentiated
expertise,
delivered
locally
Capabilities
in 215+
countries and
jurisdictions
40+ years
of market
leadership
AIG Public Management Liability
North America Leadership
Cut through the crowded insurance marketplace and
get what you need with this guide to WHY AIG:
• Connecting you with world-class Management Liability
leadership and experts
• Highlighting AIG’s key areas of dierentiated value
• Proven examples of AIG’s advantages working for
brokers and clients
• Showcasing why AIG is an industry leading Financial
Lines insurer
Nora Hattauer
Head of Management
Liability for National Accounts
nora.ha[email protected]om
770.313.8614
Clare McCarrick
East Lead,
National Accounts
clare.mcc[email protected]
917.494.9692
Steve Maggiacomo
Head of Management Liability,
Corporate Accounts
steve.maggiacomo@aig.com
617.457.2930
Tom Neufeld
East Lead,
Corporate Accounts
617.457.2968
Anthony Fowler
Head of Major Financial
Lines Technical Claims
anthony[email protected]om
212.458.2296
Expertise Matters
• Employs underwriters based in 16 oices
with expertise in public companies of all
sizes, dedicated to National Accounts
(revenues >$1B) and Corporate Accounts
(revenues <$1B)
• Enables customized solutions tailored to
the needs of public companies, including
innovative coverage on primary D&O forms
to address emerging boardroom needs
• Provides multinational reach and
capabilities with local expertise in 215+
countries and jurisdictions
Customized Solutions
• Collaborates across AIG to analyze risks,
coverages, and claims to develop responsive,
client-specific primary and excess solutions
• Develops sustainable, flexible domestic and
multinational solutions to help clients endure
market fluctuations and periods of instability
• Implements solutions to address the needs of
clients across a broad range of industries and
sizes through market-leading primary policy
forms
Claims Expertise
• Provides experienced, collaborative
in-house claims professionals to oversee the
claims process from the onset of a litigation
issue and drive eicient resolutions
• Partners with leading national law firms
to assist clients with innovative, data-driven
litigation strategies and enable more eicient
claim outcomes
• Helps clients stay ahead of loss trends,
settlement values, and coverage needs via
direct access to AIG claims professionals from
pre-policy inception through claims resolution
WHY IS THIS IMPORTANT?
AIG experts provides clients, regardless
of market cap, with unparalleled market
insight across the globe.
WHY IS THIS IMPORTANT?
AIG’s flexible management liability
solutions address the complex needs of
public companies, large and small.
WHY IS THIS IMPORTANT?
AIG’s 40+ years of claims experience helps
protect client reputation and personal liability.
Learn more: www.aig.com/whyaig
Why AIG
11/22
What is AIG Public
Management Liability?
AIG’s Public Management Liability insurance helps
protect public companies and their directors,
oicers, and board members from a wide range
of executive-level, corporate governance-related
exposures. It provides clients with:
• Coverage that extends from personal assets to company
assets, and helps leaders focus on achieving success.
• Dedicated underwriting, loss prevention, and claims
services around the world.
• Comprehensive insights from claims and risk
management professionals to help mitigate traditional
and emerging risks.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG Public Management Liability
Expertise Matters Customized Solutions Claims Expertise
ISSUE
Recent claims trends indicated a client may have
heightened D&O exposures that its current insurer would
not cover.
SOLUTION
With our deep understanding of the client’s risk profile
and 40+ years of claims expertise, AIG tailored an
innovative primary D&O program that addressed
the client’s evolving exposures.
BENEFIT
The client is assured it has a sustainable coverage program
to address future risks with a long term insurer partner.
ISSUE
The purchase and sale agreement for a public
company going private required the same insurer to
provide management liability coverages throughout a
complex transaction.
SOLUTION
As one of the incumbents, AIG quickly provided a seamless
solution that solved pre-transaction coverage needs while
the company was still public and transitioned coverage to
the private company’s primary D&O layer, addressing this
unique situation.
BENEFIT
The client experienced a smooth transaction while
maintaining the insurance coverages required.
ISSUE
A major news publication did an exposé of disparate
treatment of employees based on gender and race at a
publicly traded client company. Soon there were protests,
shareholders filed Securities Class Action and Derivative
litigation, and the SEC was alerted.
SOLUTION
AIG quickly coordinated its claims response, which
helped the client secure expert securities counsel to
address the initial multi-faceted litigation.
BENEFIT
The client was prepared to address the securities class
action with an innovative litigation strategy.
WHY IS THIS IMPORTANT?
Deep experience, market knowledge, and client
insights enable AIG to address clients’ management
liability coverage needs.
WHY IS THIS IMPORTANT?
Working with clients and brokers, AIG creates
responsive management liability solutions to
complex challenges.
WHY IS THIS IMPORTANT?
AIG partners with leading national law firms to
assist clients with innovative litigation strategies
and enable more eicient claim outcomes.
The AIG Advantage
AIG Retail Property
Cut through the crowded insurance marketplace and get what you need
with this guide to Why AIG:
• Connecting you with world-class Retail Property leadership
• Highlighting AIG Retail Property’s key areas of dierentiated value
• Providing examples of AIG Retail Property’s advantages working for brokers
and clients
• Showcasing why we have an industry leading Retail Property position in
the marketplace
The AIG Advantage
Underwriting Excellence
& Creative Solutions
• Dedicates a team of underwriters around
the world who have the experience and
knowledge to provide dierentiated client
solutions that provide coverage certainty
• Delivers exibility of coverage, consistent
capacity, balance sheet strength and
multi-line solutions
• Provides superior fronting and reinsurance
solutions via captive or panel, while
delivering compliant solutions in
215+ countries and jurisdictions
WHY IS THIS IMPORTANT?
AIG Retail Property experts deliver exible,
creative solutions for clients domestically
and worldwide.
Learn more: www.aig.com/whyaig
Proven Claims Expertise
• Upon Property Damage coverage
conrmation, the AIG Property Claims
Promise provides working funds of up to
50% of AIG’s share of the agreed property
damage estimate within 7 days
• Provides clients a supportive team of
dedicated in-house property claims
professionals with 20+ years’
average experience
• Partners with clients to resolve claims in an
eicient and eective manner
WHY IS THIS IMPORTANT?
AIG’s dedicated Property claims team
enables prompt claims resolutions.
North America Leadership
Duncan Ellis Dean Owens
Head of North America Head of Claims, NA GI
Retail Property Property
duncan.ellis@aig.com dean.ow[email protected]om
Darren Meyler
Head of Underwriting, North
America Retail Property
Risk Engineering
• Deploys specialized risk engineering teams
to conduct on-site surveys which identify risk
and recommend risk improvement strategies
• Provides loss estimates and CAT assessments,
assisting clients in evaluating their property
loss risks
• Works in conjunction with underwriting, claims
and client engagement to communicate risk
engineering improvements that a client can
make to help reduce their risk of loss and
improve their underwriting prole
WHY IS THIS IMPORTANT?
AIG Property Risk Engineers help clients
identify and mitigate property losses,
allowing for improved business resiliency.
Capabilities
in 215+
countries and
jurisdictions
AIG Property
Claims Promise
Unparalleled
underwriting,
including in
the Middle
Market space
AIG Retail Property
Why AIG
Underwriting Excellence & Creative Solutions
ISSUE
A global manufacturing rm with increasing complex
property risks had its global property capacity reduced
by their incumbent carrier.
SOLUTION
AIG brought together our integrated global resources,
including expert underwriters, risk engineering and
claims, to truly understand the client’s unique risks,
enabling us to put forth meaningful capacity in support
of the client’s risk management objectives.
BENEFIT
The client maintained their program integrity around
the world without disruption to its local policy issuance
and compliance.
WHY IS THIS IMPORTANT?
AIG’s inte
grated global capabilities delivers
customized and unparalleled property solutions.
Proven Claims Expertise
ISSUE
A large university with multiple campuses experienced
poor claims handling from its incumbent insurer and
sought a new carrier with proven claims expertise
and the ability to respond rapidly.
SOLUTION
AIG Retail Property delivered a customized program
inclusive of the AIG Property Claims Promise supported
by our in-house property claims team.
BENEFIT
The client partnered with a carrier that understands its
industry with the condence that claims will be addressed
quickly; AIG promises to provide working funds of up to
50% of its share of the agreed property damage estimate
within 7 days aer coverage is conrmed.
WHY IS THIS IMPORTANT?
AIG’s Property claims t
eam partners with clients
to resolve claims quickly.
Risk Engineering
ISSUE
A hospital network had a poor risk prole and had
diiculty nding an insurance carrier that would agree
to continue insuring their property risks.
SOLUTION
AIG risk engineers worked with the hospital network to
better understand their properties, identify opportunities
for enhancements and create an agreed upon risk
improvement plan. This collaboration resulted in a
successful property insurance program that met the
needs of both AIG and the client.
BENEFIT
The client received appropriate coverages as result
of their collaboration with AIG risk engineering and
underwriting, as well as a go-forward plan for continued
improvements to their risk prole.
WHY IS THIS IMPORTANT?
AIG’s risk engineering helps clients understand
and address their exposures and obtain customized
property solutions.
AIG Retail Property provides market-leading risk transfer (insurance) and non-risk transfer
What is AIG
(fronting/captive) solutions for domestic and global middle market and risk management insureds.
Retail Property?
Clear and consistent property risk appetites have been established worldwide and we are committed
to delivering dierentiated value to our brokers and insureds by providing open communication,
coverage exibility, claims and risk engineering excellence and multinational services.
The scenarios described herein are offered only as examples. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
Coverage depends on the actual facts of each case and the All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
terms, conditions and exclusions of each individual policy. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
Anyone interested in the above product(s) should request guaranty funds, and insureds are therefore not protected by such funds.
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
© American International Group, Inc. All rights reserved.
The AIG Advantage
Global reach,
operating in
215+ countries
and jurisdictions
Long-
established
market leader
Customized
non-cancelable
limits coverage
AIG Trade Credit
The AIG Advantage
Cut through the crowded insurance marketplace and get
what you need with this guide to Why AIG:
• Connecting you with world-class Trade Credit leadership
• Highlighting AIG Trade Credit’s key areas of
dierentiated value
• Providing examples of AIG Trade Credit’s advantages
working for brokers and clients
• Showcasing why we have an industry leading Trade
Credit position in the marketplace
North America Leadership
Customized Solutions
• Writes tailored, non-cancelable limits
coverage for a client’s entire accounts
receivable portfolio, selected buyers
or a single buyer
• Leverages decades of experience to provide
innovative credit management tools and
insights for mid-market to multinational
clients
• Enables coverage flexibility to facilitate more
attractive financing to increase working capital
from clients’ same pool of receivables
Multinational Expertise
• Delivers trade credit solutions around
the globe in support of master controlled
programs as well as locally compliant policies
• Supports clients with one of the largest global
networks in the industry, spanning 215+
countries and jurisdictions
• Integrates seamlessly with complementary
AIG domestic and multinational credit
insurance solutions
Stable Market Partner
• Draws on decades of experience in providing
sustainable solutions and market-leading
claims expertise to help support strong, long-
term relationships with brokers and clients
• Underlines AIG’s commitment to anticipating
and meeting client needs through investment
in innovative and evolving technology
• Responds to marketplace needs, including
the recent launch of TradeEnable, a full-cycle
policy support portal for credit insurance
WHY IS THIS IMPORTANT?
AIG Trade Credit provides clients with
coverage certainty for the entire policy
period without limits being canceled.
WHY IS THIS IMPORTANT?
AIG has the broad network and depth of
underwriting expertise to respond to and
serve Trade Credit clients worldwide.
WHY IS THIS IMPORTANT?
An established market leader, AIG is
committed to providing clients sustainable
solutions and services for the long term.
Learn more: www.aig.com/whyaig
Sylvain Bouteillé
Head of Trade Credit
for the Americas
sylvain.bout[email protected]om
332.323.5462
Brad Hebert
VP & Country Manager
Canada
brad.hebert@aig.com
416.596.3013
Jay LeClaire
Head of Trade Credit for
Northeast & Southeast Zones
jay[email protected]om
617.504.0148
Nicolas Barrandon
Head of Trade Credit
Distribution for the Americas
nicolas.barrandon@aig.com
646.857.1159
Tina Schloss
Head of Trade Credit for
Midwest & South Central Zones
312.930.2178
Craig Bergmann
Head of Trade Credit for
West Zone
craig.ber[email protected]om
213.689.2725
Why AIG
11/22
What is Trade Credit?
• 40+ year provider of customized non-cancelable limits coverage and credit management tools for mid-market
businesses, large corporations, multinationals and financial institutions.
• Domestic and foreign accounts receivable can be insured under a simple, comprehensive policy.
• Structures generally include risk sharing in the form of co-insurance and/or deductible.
• Non-payment coverage available for short-term trade related receivables.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
The scenarios described herein are offered only as examples.
Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy.
Anyone interested in the above product(s) should request
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
AIG Trade Credit
Customized Solutions Multinational Expertise Stable Market Partner
ISSUE
The incumbent carrier for a middle market electronics
firm began to reduce limits and cancel certain portions
of the company’s trade credit program.
SOLUTION
Aer working with the client and broker to understand
their credit concerns, AIG Trade Credit delivered a
customized program with a competitive structure
to meet the client’s specific needs.
BENEFIT
The client moved forward operating their business with a
strong non-cancelable trade credit program in place and
certainty of coverage for the policy period.
ISSUE
A U.S. based pharmaceutical company’s overseas
subsidiary was contacted by a government seeking
millions of infectious disease test kits, but was
concerned about getting paid for the kits.
SOLUTION
AIG quickly brought together global resources to
understand the risk and provided capacity to support
the pharma company’s credit extensions to third-parties
contracted for distributing the kits.
BENEFIT
The pharma company received the credit protection it
needed to enable the eicient distribution of its test kits
at a critical time.
ISSUE
A long-time food industry client was approaching renewal
at a time when their business model had become high
risk through government restrictions.
SOLUTION
Using our experience and market knowledge, AIG helped
identify credit concerns in the company’s portfolio and
advised the client to insure their higher risk customers at
reduced indemnity, while increasing credit limits for their
lower risk customers.
BENEFIT
The client received prudent account advice to modify
its program, while continuing to manage important
customer relationships.
WHY IS THIS IMPORTANT?
AIG Trade Credit is committed to providing clients
with tailored solutions.
WHY IS THIS IMPORTANT?
AIG’s multinational credit protection allows clients
to respond quickly during a global crisis.
WHY IS THIS IMPORTANT?
AIG is committed to helping clients find the
risk management solutions needed to grow
their businesses.
The AIG Advantage
Customized
risk consulting
services
24/7
incident
management
hotline
Dedicated
trucking
expertise
AIG Truck Insurance Group
North America Leadership
Cut through the crowded insurance marketplace and get what you need
with this guide to WhyAIG:
• Connecting you with world-class Truck Insurance leadership
• Highlighting AIG Truck Insurance Group’s key areas of dierentiated value
• Providing examples of AIG Truck Insurance Group’s advantages working
for brokers and clients
• Showcasing why we have an industry leading Truck Insurance position
in the marketplace
Experience & Expertise
• Provides specialized coverage and
services built on decades of industry
knowledge,underwriting experience, risk
mitigation expertise, and claims insights
• Employs a specialized trucking team of
underwriters, risk control experts, and claims
professionals focused on traditional, new,
and emerging industry risks
• Enables broker eiciencies through AIG’s
easy-to-use online platform that confirms
our appetite based on clients’ DOT data
Risk Consulting Services
• Employs specialized risk consultants who
average 20+ years of experience in the
trucking industry
• Supports development of client fleet safety
procedures, risk management programs,
DOT compliance, hiring practices, and
employee training
• Provides clients with customized data
analytics to benchmark performance,
identify loss drivers, help improve safety,
and reduce total cost of risk
Specialized Claims Capabilities
• Provides 24/7 access to specialized trucking
claims and loss mitigation professionals who
provide crisis management services and
severe incident investigations
• Provides clients a broad network of accident
reconstruction experts and investigators to
help ensure the best defense possible
• Supports clients with environmental incident
emergency response, crisis management, and
control of costs via PIER® (Pollution Incident
and Environmental Response)
WHY IS THIS IMPORTANT?
AIG Trucking’s expertise enables
customized solutions supporting our
clients and brokers.
WHY IS THIS IMPORTANT?
AIG Trucking’s risk control services help
clients reduce risk and loss costs.
WHY IS THIS IMPORTANT?
AIG Trucking’s claims professionals
provide specialized expertise for the
unique aspects of trucking incidents.
Shirleen Laubenthal
Casualty Risk
Consulting Leader
770.671.2368
Rich Wolff
Head of Auto Liability/
General Liability Field Claims
richard.wol@aig.com
212.458.9380
Pierce Brossett
Head of AIG Truck
Insurance Group
pierce.br[email protected]om
678.320.1118
Nina Corbo
Head of Commercial
Accounts
nina.c[email protected]om
212.458.1639
Learn more: www.aig.com/whyaig
Why AIG
07/22
What is AIG’s Truck Insurance Group?
Admitted automobile liability, physical damage and general liability products for small to mid-size “for-hire”
trucking companies that have a transportation focus and a heavy vehicle fleet exposure (26,000+ lbs.).
Flexible underwriting oerings with the ability to oer liability deductibles up to $50K.
Coverage is available for companies that predominantly employ professional commercial driver’s license (CDL)
class A or B drivers; fleets consisting of 11-250 power units; four years of operating experience required.
AIG’s Trucking products are available exclusively through select brokers.
For more information, contact Pierce Brossett at pierce.brosset[email protected].
AIG Truck Insurance Group
Experience and Expertise Risk Consulting Services Specialized Claims Capabilities
ISSUE: A trucking company was being non-renewed
by a traditional carrier and needed to quickly secure
coverage from an insurer with a deep understanding
of trucking risks.
SOLUTION: Using AIG’s online platform, the broker
confirmed AIG had an appetite for this unique risk with
an immediate understanding of its insurance needs, and
quickly bound a new program.
BENEFIT: The client maintained coverage following the
non-renewal as a result of the broker’s ability to eiciently
access AIG’s Truck Insurance Group and its specialized
understanding of the client’s insurance needs.
ISSUE: Using IntelliRisk® loss data, AIG Trucking found
a long-term client’s average annual preventable rear-
end collision costs were almost $200K, with an average
individual collision cost of over $50K.
SOLUTION: AIG Trucking’s risk consultants provided
the client with training and collision mitigation solutions
to help reduce the frequency of preventable rear-end
collisions. Within several months the client achieved
100% compliance with suggested risk mitigation solutions.
BENEFIT: The client reduced their annual Total Cost of
Risk from nearly $200K to under $3.5K (a 98%+ reduction)
for preventable rear-end collisions. With an improved
safety culture, the client experienced reduced claims
and increased profitability.
ISSUE: A former client was unsatisfied with its incumbent
carrier’s claims handling practices and limited trucking
claims experience.
SOLUTION: In addition to an improved program
structure, AIG Trucking provided the company with
dedicated trucking claims expertise.
BENEFIT: The client was now supported by an
insurance company and claims platform that met
the needs of their industry.
WHY IS THIS IMPORTANT?
AIG Trucking’s dedication and expertise allows for
customized solutions.
WHY IS THIS IMPORTANT?
AIG Trucking’s risk consulting team uses data insights
to help clients reduce total cost of risk.
WHY IS THIS IMPORTANT?
AIG Trucking’s dedicated claims team is committed
to supporting the complex needs of the trucking
industry.
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the
terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy
of the standard form of policy for a description of the scope and limitations of coverage.
AIG is a marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of
American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and
services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may
not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services
may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines
insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected
by such funds.
© American International Group, Inc. All rights reserved.
The AIG Advantage
Multinational
warranty
solutions
in 120+
countries
Warranty
program
pioneers
Best-in-class
50-state
service
network
AIG Warranty & Service Programs
The AIG Advantage
North America Leadership
Cut through the crowded warranty & service program marketplace and
get what you need with this guide to Why AIG:
• Connecting you with world-class Warranty & Service Programs leadership
• Highlighting AIG Warranty & Service Programs’ key areas of dierentiated value
• Providing examples of AIG Warranty & Service Programs’ advantages working
for brokers and clients
• Showcasing why we have an industry leading Warranty & Service Programs
position in the marketplace
Chrisie Dorton
Vice President,
National Accounts
812.557.9853
Troy Otte
Global Head of Business
Development
954.837.3773
Jody Brauns
General Manager,
U.S. Warranty
jody.brauns@aig.com
718.594.4329
Christopher Costin
Senior Director, Global
Business Development
christopher.costin@aig.com
502.727.7076
Learn more: www.aig.com/whyaig
Superior Service & Technology
• Delivers unparalleled service via cloud-based
technology to schedule and dispatch reputable
service technicians from the rst call
• Provides best-in-class nationwide service
network with open claims management
covering 99% of the U.S. population or in
support of self-administered programs
• Employs state-of-the-art systems to
automate claims via call center, online, or
mobile app with claims specialists handling
1.5 million annual claims
Multinational Expertise
• Provides clients with skilled service
contract and insurance underwriting, risk
management, customer service, service
fulllment, marketing, and reporting on
a global scale
• Dedicates account management and
operational teams focused on growth and
quality for clients’ multinational programs
• Supports multinational warranty solutions
with operations in 120+ countries
Strategic Partnerships
• Collaborates with clients to build new warranty
programs and takes over existing ones to
support brands and build customer loyalty
• Provides clients with innovative warranty
solutions, strategic counsel, and program
structures to align with clients’ nancial
objectives supported by dedicated actuarial,
underwriting, and reinsurance experts
• Delivers sustainable warranty solutions
supporting clients’ long term objectives with
some programs in place for 15+ years
WHY IS THIS IMPORTANT?
AIG Warranty provides unparalleled
customer service and eicient claims
handling.
WHY IS THIS IMPORTANT?
Clients’ multinational growth is enabled by
AIG Warranty’s solutions and services that
respond worldwide.
WHY IS THIS IMPORTANT?
AIG’s 30+ years of knowledge and insights
help clients build worldwide customer
relationships and loyalty.
AIG provides comprehensive extended warranty, device protection insurance, and related services
for OEM, retailers, home warranty, and HVAC dealers and distributors.
Why AIG
What is Warranty and Service Programs?
A long-term strategic partner to some of the world’s largest and most respected brands,
AIG creates innovative warranty solutions that align with our clients’ brands while creating
strong customer loyalty.
AIG provides comprehensive extended warranty, device protection insurance, and related
services for OEM, retailers, home warranty, and HVAC dealers and distributors. Through its
knowledge and expertise in serving clients, AIG has created an unparalleled suite of warranty
products and services.
We support clients with state-of-the art claim management and customer service systems,
and the most extensive and comprehensive network of service providers for in-home, depot,
or advanced-exchange product repair or replacement services. Convenient and low-cost
integration is achieved through a unied platform and single integration point with
best-in-class vendors and system exibility.
With its global reach and understanding of local regulatory requirements, AIG serves
multinational clients that need global capabilities — credit card issuers, ainity providers,
utilities, nancial institutions, commercial clients, and homeowners. And with price
optimization, training, new and improved distribution channels, and new product oerings,
AIG helps clients signicantly grow their business.
AIG Warranty & Service Programs
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and
exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description
of the scope and limitations of coverage.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group,
Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of
American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-
insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus
lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
© American International Group, Inc. All rights reserved.
10/22
Superior Service & Technology Multinational Expertise Strategic Partnerships
ISSUE: A retailer’s home warranty program was faltering
because of its inability to service customers with high
quality and timely in-home service.
SOLUTION:
The retailer outsourced its home warranty
program to AIG, which implemented its best-in-class CRM
platform and expansive service network to support the
new client eectively.
BENEFIT: Since outsourcing their business to AIG, the
retailer has dramatically increased customer service
levels, reduced service costs, and grown their business
more than 5% annually.
ISSUE: A manufacturer had separate extended
warranty programs in 20 countries with dierent
providers. This adversely aected brand image due to
inconsistent service and cumbersome management.
SOLUTION: AIG implemented its global warranty
platform, consolidating the manufacturer’s warranty
programs into one unied program, which included
account management, underwriting, billing, collections
and global reporting.
BENEFIT: Since inception, AIG’s global platform has
helped the manufacturer’s program grow 5x larger with
superior customer service due to streamlined global
account management and expertise.
ISSUE: A national retailer was looking for innovative
ways to grow their traditional warranty business due
to stagnant sales.
SOLUTION: AIG introduced new service branding,
products, and monthly programs aligned with the retailer’s
mission. This included strategic placement of online
oerings, store associate training, price optimization,
and a dedicated support line for store personnel.
BENEFIT: This innovative approach led to a 237% growth
in U.S. sales for the client over a 3-year period.
WHY IS THIS IMPORTANT?
AIG’s network, technology, and services enabled
improved customer service and business growth.
WHY IS THIS IMPORTANT?
AIG Warranty enables clients’ global growth through
streamlined, improved customer service management.
WHY IS THIS IMPORTANT?
AIG provides fresh thinking and approaches that help
enable clients grow their business.
Western World
Cut through the crowded insurance marketplace and get what you need
with this guide to Why Western World:
• Connecting agents with world-class Western World Excess and Surplus
insurance leadership
• Highlighting Western World’s key areas of dierentiated value in the E&S
Contract Bind market
• Providing examples of Western World’s advantages working for agents
and their clients
• Showcasing why Western World has an industry leading position in the E&S
Contract Bind marketplace
The Western World Advantage
Seamless Systems
• Provides access to Western World Integrated
Platform (WWIP) – one of the industry’s rst
contract bind systems
• Delivers ability to rate, quote, and bind
in less than 10 minutes for a broad range of
property and casualty risks with an average
premium of ~$2,500
• Continues to invest in systems to improve
responsiveness and ease of use
WHY IS THIS IMPORTANT?
Western World’s WWIP system enables
quick and seamless insurance solutions for
SME clients.
Learn more: www.aig.com/whyaig
Dedicated Expertise
• Provides agents with dedicated Western
World underwriters who are empowered to
provide quick and responsive solutions for
tougher-to-write contract bind risks
• Supports policyholders with in-house
claims team dedicated to contract bind
classes of business
• Evolves to the changing needs of the
contract bind market with new products
and innovations through experienced
underwriters and multi-line expertise
WHY IS THIS IMPORTANT?
Underwriters have the technical expertise
and authority to address risk in concert with
one of the industry’s broadest appetites.
North America Leadership
Tim Whisler Ray Hall
Head of Western World National Director
617.457.5851 480.645.6942
Dan Bergman
Head of Garage
480.487.9912
Sustainable Market Partner
• Continues to be one of the longest
established carriers in the E&S Contract Bind
market with 50+ years’ experience
• Writes insurance solutions for more than 750
ISO class codes
• Integrates with AIG’s P&C market leadership
and underwriting expertise
WHY IS THIS IMPORTANT?
A well-established market leader, Western
World provides contract bind agents and
their clients with reliable, consistent, and
sustainable solutions across a broad appetite.
Market
Leader for
50+ years
Submission
to bind in
10 minutes
AIG’s Contract
Bind platform
Western World
Why Western World
Seamless Systems
ISSUE
An agent representing several small amusement centers
required insurance coverage for clients in this specialized
market niche.
SOLUTION
We evolved our WWIP system to enable expanded agent
authority and a more streamlined quoting process,
delivering a program for this unique industry.
BENEFIT
Western World provided the agent with a tailored
program customized to their clients’ needs.
WHY IS THIS IMPORTANT?
Western World professionals quickly customizes
our WWIP system to solve market challenges.
What is Western World?
Dedicated Expertise
ISSUE
Top Western World distribution partners sought a
strong contract bind Garage market with best-in-class
technology and underwriting expertise.
SOLUTION
Working with our wholesalers, Western World invested in
building a garage solution supported by expert Garage
underwriters and with WWIP, built out a seamless and
customized quote, bind, and issue platform.
BENEFIT
Western World provided the wholesale community with
a new solution for the underserved Garage1 market.
WHY IS THIS IMPORTANT?
Western World evolves with the market to develop new
products and solutions that address emerging needs.
¹ Western World Garage is expected to launch in Q2, 2022
Western World provides dedicated wholesale solutions to address the needs of the E&S Contract Bind
market. Through access to our experienced team of underwriters as well as the support of our proprietary
system, Western World provides solutions to address market needs.
Sustainable Market Partner
ISSUE
Competitors continually exit key segments of the contract
bind space requiring agents to nd a new market for
their clients.
SOLUTION
Rooted in our 50+ year history, AIG’s Western World is
committed to a broad class of business, remaining as
a stable E&S insurer that doesn’t hastily abandon
business segments.
BENEFIT
Western World collaborates with agents to understand
the market and address the critical insurance needs
of clients.
WHY IS THIS IMPORTANT?
Wholesale agents and their clients can count on
Western World in the long run to deliver Contract Bind
solutions, including ones that others may be unable
or unwilling to provide.
The scenarios described herein are offered only as examples. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com.
Coverage depends on the actual facts of each case and the All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language.
terms, conditions and exclusions of each individual policy. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state
Anyone interested in the above product(s) should request guaranty funds, and insureds are therefore not protected by such funds.
a copy of the standard form of policy for a description of
the scope and limitations of coverage.
© American International Group, Inc. All rights reserved.
01/22
